Current and future industrial energy service characterizations : volume 1 /

"October 1980."

Rewinding and connecting alternating-current motors; fundamental principles involved in applying and checking lap and wave windings in alternating-current-motor stators and rotors together with practical winding procedure and extensive reference data in typical examples completely worked out, in winding diagrams and in 71 special tabulations, for everyday use by maintenance men in industrial plants, by winders in electrical service and repair shops and by students pursuing electrical courses,

Mode of access: Internet.

Industrial Material Exchange Service.

Description based on: April 1981; title from cover.

Industrial Material Exchange Service assessment report, April 1986 /

Cover title.

Industrial Material Exchange Service /

The Industrial Material Exchange Service (IMES) program is a free service designed to provide a mechanism for recycling and reusing unwanted materials. The exchange program maintains and distributes listings of materials both wanted and available provided by our participants. Through IMES, waste generators can be matched with waste users. Any material, either non-hazardous or hazardous that is available from one business yet has potential reuse by another, can be a part of the exchange. IMES functions as an information clearinghouse for industrial by-products, surplus materials, waste and other forms of unwanted industrial materials. The goal of the IMES program is to conserve energy, resources and landfill space by helping find alternatives to disposal of what might be a valuable material.

Factory management course and service : a series of interlocking text books written for the Industrial extension institute by factory managers and consulting engineers.

v. 1. The factory buildings / W. L. Case -- v. 8. The power plant / D. M. Myers. [c1920] -- v. 9. The mechanical equipment / J. W. Roe. [c1922]

Proposed bill and supporting report on employee-management relations in the public service; a staff report to the Joint Legislative Committee on Industrial and Labor Conditions.

Mode of access: Internet.

Amending the Selective training and service act of 1940. Hearings before the Committee on military affairs, House of representatives, Seventy-seventh Congress, first session, on H.R. 4949, H.R. 4257, H.R. 4989 and S. 1524, to provide for the common defense and to prevent stoppages or interruption in the productin of munitions in industrial plants, and for other purposes,

Andrew J. May, chairman.

Participatory ergonomics: Understanding the contributions of reflection groups in a hospital food service

Aim: To identify how the methodology of Reflection Groups (RG) can contribute to approach social-psychological problems, so often observed as obstacles in PE efforts. The objective was also to verify the contributions from RG to the implementation of ergonomics recommendations, which were a starting point and organized group discussions. Method: A concrete case was used as an illustration, and studied in depth: RG with administration and production workers` representatives from the Department of Nutrition and Dietetics of a cardiologic hospital in Sao Paulo, Brazil. RG are temporary thinking groups, taking place outside the workplace and having delegative and consultive participation. They make use of Operative Groups, an adapted form of tripartite group, activity as an instrumental resource, group dynamic techniques and videotaping. In 2007, 31 meetings took place during paid working hours with 7 groups of different composition, ranging from 1.5 h to 3 h. Results: Additionally to the positive effects in communication and psychosocial environment, RG could also contribute to changes in interpersonal relationships, cooperation, personal and work behaviours. By dealing with aspects which could hinder the explicit task: fears, conflicts, and stereotyped beliefs and behaviours; resistance to change could be broken and group members could learn. RG allowed input about new risks; continuous information and feedback about ongoing ergonomics interventions so that immediate corrective action could be taken. The main form of participation was in administrative, organizational, and psychosocial problems which required a better clarification and identification of their real causes, commitment, and elaboration of strategies and negotiation of different stakeholders in their solution. Conclusion: RG takes advantage of homogeneous and heterogeneous groups, in face to face communication. The interactions in the groups are task-oriented (explicit task) but attaining groups` goals depends on a relational interaction (implicit task). Relevance to industry: Reflection groups can bring important contributions to ergonomics and industry because they favour the discussion, disclosure of problems and incorporation of solutions, enabling interventions in working organization, psychosocial environment and relationships in a collective and participatory approach, promoting health and social integration. (C) 2010 Elsevier B.V. All rights reserved.

An empirical assessment of customer satisfaction and quality of service: comparing SERVQUAL and SERVPERF

This paper assesses the validity and reliability of two instruments measuring quality of service, the SERVPERF and SERVQUAL scales, replicated in a novel cultural settings, a Portuguese energy company. To provide insights and strategies for managerial intervention, a relation between customers’ satisfaction and quality of service is established. The empirical study suggests a superior convergent and predictive validity of SERVPERF scale to measure quality of service in this settings when comparing to SERVQUAL. The main differences of this study with previous ones, are that this one resorts on a confirmatory factor analysis, the validation of the instruments is performed by using the same measures suggested by their creators and extends the line of research to a novel cultural settings, a Portuguese energy company. Concerning the relationship between service quality and customers’ satisfaction, all of the quality of service attributes correlate almost equally to the satisfaction ones, with a lower weight concerning tangibles.

Knowledge cities: a taxonomy for analyzing software and information service clusters

Software and information services (SIS) have become a field of increasing opportunities for international trade due to the worldwide diffusion of a combination of technological and organizational innovations. In several regions, the software industry is organized in clusters, usually referred to as "knowledge cities" because of the growing importance of knowledge-intensive services in their economy. This paper has two primary objectives. First, it raises three major questions related to the attractiveness of different cities in Argentina and Brazil for hosting software companies and to their impact on local development. Second, a new taxonomy is proposed for grouping clusters according to their dominant business segment, ownership pattern and scope of operations. The purpose of this taxonomy is to encourage further studies and provide an exploratory analytical tool for analyzing software clusters.

Desperdícios na cadeia logística no âmbito industrial

Projecto apresentado ao Instituto Politécnico do Porto para obtenção do Grau de Mestre em Logística Orientada por Prof. Doutor Gouveia

Industrial multimedia over factory-floor networks

In this paper we describe a real-time industrial communication network able to support both controlrelated and multimedia traffic. The industrial communication network is based on the PROFIBUS standard, with multimedia capabilities being provided by an adequate integration of TCP/IP protocols into the PROFIBUS stack. From the operational point of view the integration of TCP/IP into PROFIBUS is by itself a challenge, since the master-slave nature of the PROFIBUS MAC makes complex the implementation of the symmetry inherent to IP communications. From the timeliness point of view the challenge is two folded. On one hand the multimedia traffic should not interfere with the timing requirements of the "native" control-related PROFIBUS traffic (typically hard real-time). On the other hand multimedia traffic requires certain levels of quality-of-service to be attained. In this paper we provide a methodology that enables fulfilling the timing requirements for both types of traffic in these real-time industrial LAN. Moreover, we describe suitable algorithms for the scheduling support of concurrent multimedia streams.