AVALIAÇÃO DA ACEITAÇÃO DO PORTAL INOVAÇÃO: UM ESTUDO DE CASO

Esta pesquisa apresenta estudo de caso cujo objetivo foi analisar a aceitação do Portal Inovação, identificando os fatores preditivos da intenção comportamental de uso e do comportamento de uso direcionadores da adoção da tecnologia por seus usuários via extensão do Modelo Unificado de Aceitação de Tecnologia, denominado pela sigla UTAUT (Unified Theory of Acceptance and Use of Technololgy) de Venkatesh et al. (2003). O objeto da pesquisa o Portal Inovação foi desenvolvido pelo Ministério da Ciência, Tecnologia e Inovação (MCTI) em parceria com o Centro de Gestão e Estudos Estratégicos (CGEE), Associação Brasileira de Desenvolvimento Industrial (ABDI) e Instituto Stela, visando atender às demandas do Sistema Nacional de Ciência, Tecnologia e Inovação (SNCTI) do País. Para atingir os objetivos propostos, recorreu-se às abordagens qualitativa, que foi subsidiada pelo método estudo de caso (YIN, 2005) e quantitativa, apoiada pela metodologia UTAUT, aplicada a usuários do portal e que contemplou o resultado de 264 respondentes validados. Quanto ao material de análise, utilizou-se da pesquisa bibliográfica sobre governo eletrônico (e-Gov), Internet, Sistema Nacional de Inovação, modelos de aceitação de tecnologia, dados oficiais públicos e legislações atinentes ao setor de inovação tecnológica. A técnica de análise empregada quantitativamente consistiu no uso de modelagem por equações estruturais, com base no algoritmo PLS (Partial Least Square) com bootstrap de 1.000 reamostragens. Os principais resultados obtidos demonstraram alta magnitude e significância preditiva sobre a Intenção Comportamental de Uso do Portal pelos fatores: Expectativa de Desempenho e Influência Social. Além de evidenciarem que as condições facilitadoras impactam significativamente sobre o Comportamento de Uso dos usuários. A conclusão principal do presente estudo é a de que ao considerarmos a aceitação de um portal governamental em que a adoção é voluntária, o fator social é altamente influente na intenção de uso da tecnologia, bem como os aspectos relacionados à produtividade consequente do usuário e o senso de utilidade; além da facilidade de interação e domínio da ferramenta. Tais constatações ensejam em novas perspectivas de pesquisa e estudos no âmbito das ações de e-Gov, bem como no direcionamento adequado do planejamento, monitoramento e avaliação de projetos governamentais.

Ansiedade a Exames no Contexto do Ensino Secundário: o papel da ansiedade social, auto-criticismo e competências de mindfulness e aceitação

No presente trabalho, estudamos a Ansiedade aos Testes, entre a população estudantil adolescente. Queremos estudá-la enquanto traço comum da Perturbação de Ansiedade Social; simultaneamente, desejamos captar o papel desempenhado por outras variáveis psicológicas, como o auto-criticismo, e as competências de aceitação e consciência de si (minfulness). A amostra do estudo consiste em 449 estudantes de uma escola secundária de Coimbra, que responderam a um conjunto de 5 questionários. Adoptámos como medidas da ansiedade aos testes a versão portuguesa do Test Anxiety Inventory (TAI) (Ponciano, 1980) e a Escala de Cognições e Comportamentos na Ansiedade aos Exames (ECCAE) (Pinto-Gouveia, Melo e Pereira, 2005); da Ansiedade Social a EAESSA (Escala de Ansiedade e Evitamento de Situações Sociais para Adolescentes – Cunha, Pinto-Gouveia e Salvador, 2002); como medida da auto-complacência e consciência de si a versão portuguesa ad hoc da CAMM (Child Acceptance and Mindfulness Measure - Greco, Smith & Baer, 2008); do auto-criticismo a adaptação portuguesa do FRSC (Forms of Self-Criticizing/Attacking and Self-Reassuring Scale, Gilbert et al., 2004, Castilho e Pinto-Gouveia, 2005). De maneira geral, os resultados desta investigação coadunam-se com a literatura, no que diz respeito ao efeito de género e da preponderância do componente cognitivo na ansiedade face aos exames (frequência de cognições ansiosas); por outro lado, indicam que determinados construtos psicológicos, como o auto-criticismo (selfcriticism) e as competências de aceitação e consciência de si (acceptance e mindfulness), se encontram associadas à ansiedade aos exames. Os estudos futuros devem esclarecer a arquitectura funcional desta relação.

Fatores que influenciam a aceitação de práticas avançadas de gestão de segurança da informação: um estudo com gestores públicos estaduais no Brasil

This study examines the factors that influence public managers in the adoption of advanced practices related to Information Security Management. This research used, as the basis of assertions, Security Standard ISO 27001:2005 and theoretical model based on TAM (Technology Acceptance Model) from Venkatesh and Davis (2000). The method adopted was field research of national scope with participation of eighty public administrators from states of Brazil, all of them managers and planners of state governments. The approach was quantitative and research methods were descriptive statistics, factor analysis and multiple linear regression for data analysis. The survey results showed correlation between the constructs of the TAM model (ease of use, perceptions of value, attitude and intention to use) and agreement with the assertions made in accordance with ISO 27001, showing that these factors influence the managers in adoption of such practices. On the other independent variables of the model (organizational profile, demographic profile and managers behavior) no significant correlation was identified with the assertions of the same standard, witch means the need for expansion researches using such constructs. It is hoped that this study may contribute positively to the progress on discussions about Information Security Management, Adoption of Safety Standards and Technology Acceptance Model

Fatores críticos de sucesso como antecedentes da aceitação de um sistema de informação em uma universidade federal

In recent decades the public sector comes under pressure in order to improve its performance. The use of Information Technology (IT) has been a tool increasingly used in reaching that goal. Thus, it has become an important issue in public organizations, particularly in institutions of higher education, determine which factors influence the acceptance and use of technology, impacting on the success of its implementation and the desired organizational results. The Technology Acceptance Model - TAM was used as the basis for this study and is based on the constructs perceived usefulness and perceived ease of use. However, when it comes to integrated management systems due to the complexity of its implementation,organizational factors were added to thus seek further explanation of the acceptance of such systems. Thus, added to the model five TAM constructs related to critical success factors in implementing ERP systems, they are: support of top management, communication, training, cooperation, and technological complexity (BUENO and SALMERON, 2008). Based on the foregoing, launches the following research problem: What factors influence the acceptance and use of SIE / module academic at the Federal University of Para, from the users' perception of teachers and technicians? The purpose of this study was to identify the influence of organizational factors, and behavioral antecedents of behavioral intention to use the SIE / module academic UFPA in the perspective of teachers and technical users. This is applied research, exploratory and descriptive, quantitative with the implementation of a survey, and data collection occurred through a structured questionnaire applied to a sample of 229 teachers and 30 technical and administrative staff. Data analysis was carried out through descriptive statistics and structural equation modeling with the technique of partial least squares (PLS). Effected primarily to assess the measurement model, which were verified reliability, convergent and discriminant validity for all indicators and constructs. Then the structural model was analyzed using the bootstrap resampling technique like. In assessing statistical significance, all hypotheses were supported. The coefficient of determination (R ²) was high or average in five of the six endogenous variables, so the model explains 47.3% of the variation in behavioral intention. It is noteworthy that among the antecedents of behavioral intention (BI) analyzed in this study, perceived usefulness is the variable that has a greater effect on behavioral intention, followed by ease of use (PEU) and attitude (AT). Among the organizational aspects (critical success factors) studied technological complexity (TC) and training (ERT) were those with greatest effect on behavioral intention to use, although these effects were lower than those produced by behavioral factors (originating from TAM). It is pointed out further that the support of senior management (TMS) showed, among all variables, the least effect on the intention to use (BI) and was followed by communications (COM) and cooperation (CO), which exert a low effect on behavioral intention (BI). Therefore, as other studies on the TAM constructs were adequate for the present research. Thus, the study contributed towards proving evidence that the Technology Acceptance Model can be applied to predict the acceptance of integrated management systems, even in public. Keywords: Technology

Fatores que influenciam a intenção de compra online: aplicação de um modelo adaptado de aceitação da tecnologia para o comércio eletrônico

This research aims to understand the factors that influence intention to online purchase of consumers, and to identify between these factors those that influence the users and the nonusers of electronic commerce. Thus, it is an applied, exploratory and descriptive research, developed in a quantitative model. Data collection was done through a questionnaire administered to a sample of 194 graduate students from the Centre for Applied Social Sciences of UFRN and data analysis was performed using descriptive statistics, confirmatory factorial analysis and simple and multiple linear regression analysis. The results of descriptive statistics revealed that respondents in general and users of electronic commerce have positive perceptions of ease of use, usefulness and social influence about buying online, and intend to make purchases on Internet over the next six months. As for the non-users of electronic commerce, they do not trust the Internet to transact business, have negative perceptions of risk and social influence over purchasing online, and does not intend to make purchases on Internet over the next six months. Through confirmatory factorial analysis six factors were set up: behavioral intention, perceived ease of use, perceived usefulness, perceived risk, trust and social influence. Through multiple regression analysis, was observed that all these factors influence online purchase intentions of respondents in general, that only the social influence does not influence the intention to continue buying on the Internet from users of electronic commerce, and that only trust and social influence affect the intention to purchase online from non-users of electronic commerce. Through simple regression analysis, was found that trust influences perceptions of ease of use, usefulness and risk of respondents in general and users of electronic commerce, and that trust does not influence the perceptions of risk of non-users of electronic commerce. Finally, it was also found that the perceived ease of use influences perceived usefulness of the three groups. Given this scenario, it was concluded that it is extremely important that organizations that work with online sales know the factors that influence consumers purchasing intentions in order to gain space in their market

Aceitação e uso de ambiente virtual de aprendizagem no contexto de um curso de capacitação para servidores públicos

This study aimed to examine how students perceives the factors that may influence them to attend a training course offered in the distance virtual learning environment (VLE) of the National School of Public Administration (ENAP). Thus, as theoretical basis it was used the Unified Theory of Acceptance and Use of Technology (UTAUT), the result of an integration of eight previous models which aimed to explain the same phenomenon (acceptance/use of information technology). The research approach was a quantitative and qualitative. To achieve the study objectives were made five semi-structured interviews and an online questionnaire (websurvey) in a valid sample of 101 public employees scattered throughout the country. The technique used to the analysis of quantitative data was the structural equation modeling (SEM), by the method of Partial Least Square Path Modeling (PLS-PM). To qualitative data was the thematic content analysis. Among the results, it was found that, in the context of public service, the degree whose the individual believes that the use of an AVA will help its performance at work (performance expectancy) is a factor to its intended use and also influence its use. Among the results, it was found that the belief which the public employee has in the use of a VLE as a way to improve the performance of his work (performance expectation) was determinant for its intended use that, in turn, influenced their use. It was confirmed that, under the voluntary use of technology, the general opinion of the student s social circle (social influence) has no effect on their intention to use the VLE. The effort expectancy and facilitating conditions were not directly related to the intended use and use, respectively. However, emerged from the students speeches that the opinions of their coworkers, the ease of manipulate the VLE, the flexibility of time and place of the distance learning program and the presence of a tutor are important to their intentions to do a distance learning program. With the results, it is expected that the managers of the distance learning program of ENAP turn their efforts to reduce the impact of the causes of non-use by those unwilling to adopt voluntarily the e-learning, and enhance the potentialities of distance learning for those who are already users

PRONTUÁRIO ELETRÔNICO DO PACIENTE: Percepção de aceitação e facilidade de uso de profissionais da área da saúde

Esta pesquisa faz parte dos requisitos do Mestrado Profissional em Sistemas de Informação e Gestão do Conhecimento e tem como tema central aceitação de tecnologia e prontuário eletrônico de paciente (PEP). Diversas inovações tecnológicas foram incorporadas no setor de saúde e, em especial, no controle e gestão de informações e ainda quanto à gestão do histórico do paciente. A partir deste cenário, buscou-se contribuir na descrição e análise das variáveis percebidas como geradoras de utilidade e facilidade de uso da tecnologia de prontuário eletrônico a partir do modelo de aceitação de tecnologia. Buscando atender as premissas propostas pelo modelo TAM, no contexto específico de gestão hospitalar, surge o problema de pesquisa: Como usuários de prontuário eletrônico de paciente percebem a utilidade e facilidade desta tecnologia em seu cotidiano? Pretendeu-se desenvolver estudo descritivo onde o objetivo principal foi descrever e analisar as variáveis que influenciam na percepção da utilidade e facilidade de uso de prontuário eletrônico de pacientes sob o ponto de vista dos profissionais da área da saúde da região Metropolitana de Belo Horizonte. Especificamente, pretendeu-se: descrever a percepção de utilidade; descrever a percepção de facilidade de uso, e; analisar o perfil dos respondentes envolvidos com a tecnologia. Optou-se por utilizar o questionário original proposto por Davis Jr. (1989), somente sendo traduzido e contextualizado ao ambiente da pesquisa. O questionário adotado foi disponibilizado por meio da ferramenta Survey Monkey ® e os respondentes foram profissionais que atuam na área da saúde, sendo o critério de escolha dos mesmos, por meio da técnica de snow ball, a acessibilidade e disponibilidade. A partir das respostas dos profissionais pode-se perceber que a grande maioria relatou utilidade percebida com o uso da tecnologia, sendo que alguns profissionais indicaram que ocorre ainda algumas dificuldades de uso. Os resultados e discussões gerados nesta pesquisa, apesar das limitações, indicam a importância de novos estudos que envolvam a saúde e a importância da tecnologia para a sociedade.

ESTUDO SOBRE A ACEITAÇÃO E USO DO SISTEMA INFORMATIZADO DE ELABORAÇÃO E GERENCIAMENTO DE PROJETOS PEDAGÓGICOS DE CURSOS – SIEGPP

O presente trabalho dá prosseguimento a uma pesquisa desenvolvida na Universidade Federal de Santa Catarina (UFSC) que gerou o software SIEGPP (Sistema Informatizado de Elaboração e Gerenciamento de Projetos Pedagógicos de Cursos), no modelo SaaS (Software as a Service). Esse software é destinado a facilitar a elaboração de projetos pedagógicos para cursos técnicos profissionalizantes de nível médio na modalidade a distância (EaD). O objetivo deste trabalho é avaliar a aceitação do SIEGPP pelos coordenadores desses cursos, oferecidos pelo Instituto Federal Minas Gerais (IFMG). Os coordenadores preencheram os dados dos projetos pedagógicos dos seus cursos, usando o SIEGPP e responderam a um questionário de avaliação organizado com base no modelo de aceitação de tecnologia – Technology Acceptance Model (TAM). Os dados aferidos pela pesquisa demonstram que o SIEGPP apresentou elevados índices de aceitação quando testado seguindo o Technology Acceptance Model, o que permite afirmar a validação de seu potencial para utilização como SaaS por profissionais de educação na modalidade EaD. Esses dados estarão à disposição dos pesquisadores da UFSC para aprimoramento da ferramenta, antes de sua liberação para os usuários.

Fatores que influenciam a aceitação de práticas avançadas de gestão de segurança da informação: um estudo com gestores públicos estaduais no Brasil

This study examines the factors that influence public managers in the adoption of advanced practices related to Information Security Management. This research used, as the basis of assertions, Security Standard ISO 27001:2005 and theoretical model based on TAM (Technology Acceptance Model) from Venkatesh and Davis (2000). The method adopted was field research of national scope with participation of eighty public administrators from states of Brazil, all of them managers and planners of state governments. The approach was quantitative and research methods were descriptive statistics, factor analysis and multiple linear regression for data analysis. The survey results showed correlation between the constructs of the TAM model (ease of use, perceptions of value, attitude and intention to use) and agreement with the assertions made in accordance with ISO 27001, showing that these factors influence the managers in adoption of such practices. On the other independent variables of the model (organizational profile, demographic profile and managers behavior) no significant correlation was identified with the assertions of the same standard, witch means the need for expansion researches using such constructs. It is hoped that this study may contribute positively to the progress on discussions about Information Security Management, Adoption of Safety Standards and Technology Acceptance Model

Fatores críticos de sucesso como antecedentes da aceitação de um sistema de informação em uma universidade federal

In recent decades the public sector comes under pressure in order to improve its performance. The use of Information Technology (IT) has been a tool increasingly used in reaching that goal. Thus, it has become an important issue in public organizations, particularly in institutions of higher education, determine which factors influence the acceptance and use of technology, impacting on the success of its implementation and the desired organizational results. The Technology Acceptance Model - TAM was used as the basis for this study and is based on the constructs perceived usefulness and perceived ease of use. However, when it comes to integrated management systems due to the complexity of its implementation,organizational factors were added to thus seek further explanation of the acceptance of such systems. Thus, added to the model five TAM constructs related to critical success factors in implementing ERP systems, they are: support of top management, communication, training, cooperation, and technological complexity (BUENO and SALMERON, 2008). Based on the foregoing, launches the following research problem: What factors influence the acceptance and use of SIE / module academic at the Federal University of Para, from the users' perception of teachers and technicians? The purpose of this study was to identify the influence of organizational factors, and behavioral antecedents of behavioral intention to use the SIE / module academic UFPA in the perspective of teachers and technical users. This is applied research, exploratory and descriptive, quantitative with the implementation of a survey, and data collection occurred through a structured questionnaire applied to a sample of 229 teachers and 30 technical and administrative staff. Data analysis was carried out through descriptive statistics and structural equation modeling with the technique of partial least squares (PLS). Effected primarily to assess the measurement model, which were verified reliability, convergent and discriminant validity for all indicators and constructs. Then the structural model was analyzed using the bootstrap resampling technique like. In assessing statistical significance, all hypotheses were supported. The coefficient of determination (R ²) was high or average in five of the six endogenous variables, so the model explains 47.3% of the variation in behavioral intention. It is noteworthy that among the antecedents of behavioral intention (BI) analyzed in this study, perceived usefulness is the variable that has a greater effect on behavioral intention, followed by ease of use (PEU) and attitude (AT). Among the organizational aspects (critical success factors) studied technological complexity (TC) and training (ERT) were those with greatest effect on behavioral intention to use, although these effects were lower than those produced by behavioral factors (originating from TAM). It is pointed out further that the support of senior management (TMS) showed, among all variables, the least effect on the intention to use (BI) and was followed by communications (COM) and cooperation (CO), which exert a low effect on behavioral intention (BI). Therefore, as other studies on the TAM constructs were adequate for the present research. Thus, the study contributed towards proving evidence that the Technology Acceptance Model can be applied to predict the acceptance of integrated management systems, even in public. Keywords: Technology

Fatores que influenciam a intenção de compra online: aplicação de um modelo adaptado de aceitação da tecnologia para o comércio eletrônico

This research aims to understand the factors that influence intention to online purchase of consumers, and to identify between these factors those that influence the users and the nonusers of electronic commerce. Thus, it is an applied, exploratory and descriptive research, developed in a quantitative model. Data collection was done through a questionnaire administered to a sample of 194 graduate students from the Centre for Applied Social Sciences of UFRN and data analysis was performed using descriptive statistics, confirmatory factorial analysis and simple and multiple linear regression analysis. The results of descriptive statistics revealed that respondents in general and users of electronic commerce have positive perceptions of ease of use, usefulness and social influence about buying online, and intend to make purchases on Internet over the next six months. As for the non-users of electronic commerce, they do not trust the Internet to transact business, have negative perceptions of risk and social influence over purchasing online, and does not intend to make purchases on Internet over the next six months. Through confirmatory factorial analysis six factors were set up: behavioral intention, perceived ease of use, perceived usefulness, perceived risk, trust and social influence. Through multiple regression analysis, was observed that all these factors influence online purchase intentions of respondents in general, that only the social influence does not influence the intention to continue buying on the Internet from users of electronic commerce, and that only trust and social influence affect the intention to purchase online from non-users of electronic commerce. Through simple regression analysis, was found that trust influences perceptions of ease of use, usefulness and risk of respondents in general and users of electronic commerce, and that trust does not influence the perceptions of risk of non-users of electronic commerce. Finally, it was also found that the perceived ease of use influences perceived usefulness of the three groups. Given this scenario, it was concluded that it is extremely important that organizations that work with online sales know the factors that influence consumers purchasing intentions in order to gain space in their market

Aceitação e uso de ambiente virtual de aprendizagem no contexto de um curso de capacitação para servidores públicos

This study aimed to examine how students perceives the factors that may influence them to attend a training course offered in the distance virtual learning environment (VLE) of the National School of Public Administration (ENAP). Thus, as theoretical basis it was used the Unified Theory of Acceptance and Use of Technology (UTAUT), the result of an integration of eight previous models which aimed to explain the same phenomenon (acceptance/use of information technology). The research approach was a quantitative and qualitative. To achieve the study objectives were made five semi-structured interviews and an online questionnaire (websurvey) in a valid sample of 101 public employees scattered throughout the country. The technique used to the analysis of quantitative data was the structural equation modeling (SEM), by the method of Partial Least Square Path Modeling (PLS-PM). To qualitative data was the thematic content analysis. Among the results, it was found that, in the context of public service, the degree whose the individual believes that the use of an AVA will help its performance at work (performance expectancy) is a factor to its intended use and also influence its use. Among the results, it was found that the belief which the public employee has in the use of a VLE as a way to improve the performance of his work (performance expectation) was determinant for its intended use that, in turn, influenced their use. It was confirmed that, under the voluntary use of technology, the general opinion of the student s social circle (social influence) has no effect on their intention to use the VLE. The effort expectancy and facilitating conditions were not directly related to the intended use and use, respectively. However, emerged from the students speeches that the opinions of their coworkers, the ease of manipulate the VLE, the flexibility of time and place of the distance learning program and the presence of a tutor are important to their intentions to do a distance learning program. With the results, it is expected that the managers of the distance learning program of ENAP turn their efforts to reduce the impact of the causes of non-use by those unwilling to adopt voluntarily the e-learning, and enhance the potentialities of distance learning for those who are already users

Características químicas e aceitação de biofertilizante preparado em horta agroecológica do Semi-Árido nordestino.

Biofertilizantes líquidos são produtos naturais obtidos da fermentação de materiais orgânicos com água, na presença ou ausência de ar (processos aeróbicos ou anaeróbicos). Podem possuir composição altamente complexa e variável, dependendo do material empregado, contendo quase todos os macro e micro elementos necessários à nutrição vegetal. O objetivo do trabalho foi avaliar a permanência das características químicas do biofertilizante Vairo durante 3 meses, preparado na comunidade de Nova Descoberta, distrito de Petrolina-PE. O trabalho foi desenvolvido no período de abril a dezembro de 2006. O biofertilizante foi uma tecnologia bem aceita pela maioria dos produtores da horta agroecológica da referida comunidade. A liberação de nutrientes do biofertilizante testado não foi uniforme para todos os elementos químicos analisados.

Aceitação e eficácia de um programa de intervenção psicoeducativa para pais de crianças com asma: Estudo exploratório

Considerando a importância que a educação sobre a asma deve assumir no plano de gestão familiar da doença, e a falta de programas deste tipo em Portugal, construímos uma intervenção psicoeducativa breve para pais de crianças com asma entre os 7 e os 13 anos, visando a aquisição de atitudes mais positivas na gestão da doença. O estudo teve como objetivo avaliar a aceitação, eficácia e a satisfação relativa ao programa intervenção. Completaram a intervenção 10 mães, tendo participado nas 3 sessões de grupo e nos 3 momentos de avaliação (linha de base, final da intervenção e follow-up a 9 meses). Para além da recolha de informação sociodemográfica e clínica, aplicaram-se dois questionários, um de conhecimentos sobre a asma e outro de qualidade de vida da criança (DISABKIDS-37, versões pais e criança). Utilizou-se também uma entrevista sobre a gestão da asma pela família (FAMSS) na avaliação inicial e no follow-up. Os resultados evidenciaram uma melhoria moderada no conhecimento dos pais e nas práticas de gestão da asma, confirmando a utilidade de incluir a intervenção psicoeducativa nos cuidados às crianças com asma.