Destinos turísticos transfronteiriços: uma abordagem ao consumidor

Tourism activities are among the most relevant drivers for economical growth and development in various economies. Every year, competition increases tourist destinations (Farhangmehr & Simões, 1999), making it an increasingly complex and geographically diverse range of activities (Pearce, 1991).Such relevance is reflected in the proliferation of studies in the overall area known as tourism, under various perspectives and backgrounds. Previous studies conducted in such contexts suggest that cross-border regions are an attractive and desirable idea, yet requiring further theoretical and empirical research (Studzieniecki & Mazurek, 2007). The new configuration of many cross-border regions calls for a debate on issues concerning its development, raising up important dimensions, such as, organization and planning of common tourism destinations. In particular, there is still a gap in the understanding of destination management in cross-border regions and the customer profile and motivations. Overall this research aims at attaining a deeper understanding of the profile and behavior of consumers in tourism settings, addressing the predisposition for the destination. To address our question we will take an interdisciplinary perspective bringing together inputs from areas, such as, marketing, tourism and local/regional economics. We developed a theoretical model entailing the following constructs: involvement, place attachment, destination satisfaction and loyalty. We then establish potential the relationships among these variables. We suggest that involvement has a positive and direct effect in the two dimensions of place attachment, as well as indirectly, through the construct of satisfaction. Additionally, satisfaction has a direct effect on destination loyalty. Implications for future research are presented.

Satisfação do cliente das companhias aéreas brasileiras

A orientação para o cliente não é filosofia recente em marketing. Todavia, alguns setores da economia ainda não se encontram totalmente sensíveis a essa tendência, especialmente no Brasil. Modernamente, a integração entre qualidade e marketing vem sendo concretizada em modelos de MSC - Mensuração da Satisfa­ção do Cliente -, ainda não utilizados no Brasil. Este estudo objetiva analisar a percepção de passageiros de três companhias aéreas brasileiras a respeito de alguns atributos dos serviços oferecidos que pareceram funda­mentais para a imagem da marca observada, visando a sua melhoria e à fidelidade dos passageiros.

O Mercosul e a integração regional dos mercados acionários argentino e brasileiro

Este estudo analisa o comportamento recente dos mercados acionários argentino e brasileiro. Nosso objetivo é avaliar o nível de integração entre esses mercados nos períodos anterior (1982-1990) e posterior (1991-1995) à criação do Mercosul. Os resultados mostram clara distinção entre os dois períodos analisados. No período anterior ao Mercosul, os mercados latinos encontravam-se segmentados, não mantendo qualquer relação com os fatores globais que utilizamos. Para o período posterior ao Mercosul, encontramos evidência de que os mercados argentino e brasileiro estão mais integrados entre si, mesmo depois de se controlar para a integração com os mercados americano e chileno.

Report about the scope and distribution of large urban distressed areas in European cities

LUDA is a research project of Key Action 4 "City of Tomorrow & Cultural Heritage" of the programme "Energy, Environment and Sustainable Development" within the Fifth Framework Programme of the European Commission.

Appraisal of planning regulations regarding large urban distressed areas in European countries

LUDA is a research project of Key Action 4 "City of Tomorrow & Cultural Heritage" of the programme "Energy, Environment and Sustainable Development" within the Fifth Framework Programme of the European Commission