Understanding the use of social media by organisations for crisis communication

Many businesses have commenced using social media for crisis communication with stakeholders. However there is little guidance in literature to assist organisational crisis managers with the selection of an appropriate crisis response strategy. Traditional theories on crisis communication may not adequately represent the social media context. This study took a qualitative approach and explored organisational use of social media for crisis communication at seventeen large Australian organisations. An analysis of 15,650 Facebook and Twitter messages was conducted, drawing on the lens of Situational Crisis Communication Theory (SCCT) (Coombs & Holladay, 2002). Findings suggested that when large Australian organisations responded to crises via social media, they lacked an awareness of the potential of social media for crisis communication. Organisations often did not respond to stakeholder messages or selected crisis response strategies that may increase reputational risk. The paper contributes important understandings of organisational social media use for crisis communication. It also assists crisis managers by providing six crisis response positions and a taxonomy of social media crisis messages that stakeholders may send to organisations. Key implications are discussed.

Sustainable futures for learning in a climate of change: mobile apps, social media, and crisis informatics during emergencies and disasters

Emergencies and disasters are different types of crisis events which can affect students and staff in their on-campus roles and off-campus activities. In such events, mobile technologies, mobile software applications (apps), and mobile social networks are becoming increasingly relied upon to communicate, to swiftly send and received information and images, to deliver learning moments, and to check the safety of colleagues and friends. This paper investigates the intersection of mlearning, mobile social media, mobile apps, and crisis informatics in times of emergencies and disasters, using the recent Gipplsand earthquake in south-eastern Australia as an exemplar. It also discusses proactive preparation for educational resilience during emergencies and disasters.

De lettre intime à lettre ouverte dans Lettres à l’Indigène de Joël Des Rosiers

Dans la première décennie du XXIe siècle, à l’ère des nouvelles technologies de communication électroniques, le courriel est devenu le moyen par excellence pour envoyer et recevoir du contenu privé, remplaçant dès lors l’envoi de lettres papier. Dans ce contexte, pour quelles raisons un individu souhaiterait-il partager ce contenu privé en le publiant ouvertement, publiquement, de plus, dans un format papier, le rendant désormais disponible à l’ensemble des lecteurs désirant en consulter le contenu? Pourtant, telle est la genèse du recueil Lettres à l’Indigène de Joël Des Rosiers dans lequel l’auteur fait don de lettres d’amour qui « deviennent alors des objets communs que partagent la destinataire et l’homme qui lui écrit, le livre et le lecteur » (LALI, p. 7). Ainsi, c’est par la réappropriation d’une pratique épistolaire ancienne que cet ouvrage rend compte d’une écriture intimiste dans laquelle lettres intimes et lettres ouvertes se côtoient. Les lettres intimes comportent plusieurs ressemblances avec les lettres conventionnelles, mais s’en distinguent sur certains points. Les lettres ouvertes, quant à elles, s’apparentent davantage aux publications libres que l’on retrouve dans les divers périodiques papier ou Web, ainsi que dans les divers blogues. Dans les deux types de lettres, nous voyons quelle est la place du destinateur et celle de l’Autre, nous présentons les différentes constructions de l’espace liées à chacune des formes de lettre et nous dévoilons les diverses stratégies formelles qui laissent voir un jeu entre les sphères publique et privée. Nous démontrons ainsi de quelles manières ce recueil questionne l’intimisme du XXIe siècle, ainsi que la pratique d’une écriture intimiste dans le cadre actuel.

Improved Electronics for the Hall A Detectors at JLab: Summing Modules and VDC Amplifier/Discriminator Cards

Testing of summing electronics and VDC A/D Cards was performed to assure proper functioning and operation within defined parameters. In both the summing modules and the VDC A/D cards, testing for minimum threshold voltage for each channel and crosstalk between neighboring channels was performed. Additionally, the modules were installed in Hall A with input signals from shower detectors arranged to establish a trigger by summing signals together with the use of tested modules. Testing involved utilizing a pulser to mimic PMT signals, a discriminator, an attenuator, a scaler, a level translator, an oscilloscope, a high voltage power supply, and a special apparatus used to power and send signal to the A/D cards. After testing, modules were obtained that meet necessary criteria for use in the APEX experiment, and the A/D cards obtained were determined to have adequate specifications for their utilization, with specific results included in the appendix.

The Influence of HOPE VI Public Housing on Public Schools

In the United States, public school enrollment is typically organized by neighborhood boundaries. This dissertation examines whether the federally funded HOPE VI program influenced performance in neighborhood public schools. In effect since 1992, HOPE VI has sought to revitalize distressed public housing using the New Urbanism model of mixed income communities. There are 165 such HOPE VI projects nationwide. Despite nearly two decades of the program’s implementation, the literature on its connection to public school performance is thin. My dissertation aims to narrow this research gap. There are three principal research questions: (1) Following HOPE VI, was there a change in socioeconomic status (SES) in the neighborhood public school? The hypothesis is that low SES (measured as the proportion of students qualifying for the Free and Reduced Lunch Program) would reduce. (2) Following HOPE VI, did the performance of neighborhood public schools change? The hypothesis is that the school performance, measured by the proportion of 5th grade students proficient in state wide math and reading tests, would increase. (3) What factors relate to the performance of public schools in HOPE VI communities? The focus is on non-school, neighborhood factors that influence the public school performance. For answering the first two questions, I used t-tests and regression models to test the hypotheses. The analysis shows that there is no statistically significant change in SES following HOPE VI. However, there are statistically significant increases in performance for reading and math proficiency. The results are interesting in indicating that HOPE VI neighborhood improvement may have some relationship with improving school performance. To answer the third question, I conducted a case study analysis of two HOPE VI neighborhood public schools, one which improved significantly (in Philadelphia) and one which declined the most (in Washington DC). The analysis revealed three insights into neighborhood factors for improved school performance: (i) a strong local community organization; (ii) local community’s commitment (including the middle income families) to send children to the public school; and (iii) ties between housing and education officials to implement the federal housing program. In essence, the study reveals how housing policy is de facto education policy.

De lettre intime à lettre ouverte dans Lettres à l’Indigène de Joël Des Rosiers

Dans la première décennie du XXIe siècle, à l’ère des nouvelles technologies de communication électroniques, le courriel est devenu le moyen par excellence pour envoyer et recevoir du contenu privé, remplaçant dès lors l’envoi de lettres papier. Dans ce contexte, pour quelles raisons un individu souhaiterait-il partager ce contenu privé en le publiant ouvertement, publiquement, de plus, dans un format papier, le rendant désormais disponible à l’ensemble des lecteurs désirant en consulter le contenu? Pourtant, telle est la genèse du recueil Lettres à l’Indigène de Joël Des Rosiers dans lequel l’auteur fait don de lettres d’amour qui « deviennent alors des objets communs que partagent la destinataire et l’homme qui lui écrit, le livre et le lecteur » (LALI, p. 7). Ainsi, c’est par la réappropriation d’une pratique épistolaire ancienne que cet ouvrage rend compte d’une écriture intimiste dans laquelle lettres intimes et lettres ouvertes se côtoient. Les lettres intimes comportent plusieurs ressemblances avec les lettres conventionnelles, mais s’en distinguent sur certains points. Les lettres ouvertes, quant à elles, s’apparentent davantage aux publications libres que l’on retrouve dans les divers périodiques papier ou Web, ainsi que dans les divers blogues. Dans les deux types de lettres, nous voyons quelle est la place du destinateur et celle de l’Autre, nous présentons les différentes constructions de l’espace liées à chacune des formes de lettre et nous dévoilons les diverses stratégies formelles qui laissent voir un jeu entre les sphères publique et privée. Nous démontrons ainsi de quelles manières ce recueil questionne l’intimisme du XXIe siècle, ainsi que la pratique d’une écriture intimiste dans le cadre actuel.

Graph theory based QoE-driven cooperation stimulation for content dissemination in device-To-device communication

With multimedia dominating the digital contents, Device-To-Device (D2D) communication has been proposed as a promising data offloading solution in the big data area. As the quality of experience (QoE) is a major determining factor in the success of new multimedia applications, we propose a QoEdriven cooperative content dissemination (QeCS) scheme in this work. Specifically, all users predict the QoE of the potential connections characterized by the mean opinion score (MOS), and send the results to the content provider (CP). Then CP formulates a weighted directed graph according to the network topology and MOS of each potential connection. In order to stimulate cooperation among the users, the content dissemination mechanism is designed through seeking 1-factor of the weighted directed graph with the maximum weight thus achieving maximum total user MOS. Additionally, a debt mechanism is adopted to combat the cheat attacks. Furthermore, we extend the proposed QeCS scheme by considering a constrained condition to the optimization problem for fairness improvement. Extensive simulation results demonstrate that the proposed QeCS scheme achieves both efficiency and fairness especially in large scale and density networks.

Digital suburbs? Some policy implications of greater domestic connectivity

Since the mid-1990s there has occurred a communications revolution. With the development and widespread dissemination of Information Communications Technologies (ICTs), the capacity of virtually everyone in the developed world to send, receive and manipulate masses amounts of information has been transformed. In the light of high levels of internet uptake across Australian cities and the looming rollout of the National Broadband Network, it is timely to investigate just what the impacts may be on house design, service access, socialisation and connections to localities. The answer to these questions will potentially have profound implications for the future planning of Australian cities and suburbs. So, has the proliferation of domestic broadband led to more people working from home rather than commuting, on line socialising, and on line service access? Or has greater connectivity meant that the form and range of information flow has altered but the physicality of service provision, job access and socialisation is just, if not more, important? This paper will locate these questions within research on the economic, social and political impacts of ICTs before discussing how the digital revolution is having limited economic effects but profound social and political impacts on Melbourne’s western suburbs.

Two-factor data security protection mechanism for cloud storage system

In this paper, we propose a two-factor data security protection mechanism with factor revocability for cloud storage system. Our system allows a sender to send an encrypted message to a receiver through a cloud storage server. The sender only needs to know the identity of the receiver but no other information (such as its public key or its certificate). The receiver needs to possess two things in order to decrypt the ciphertext. The first thing is his/her secret key stored in the computer. The second thing is a unique personal security device which connects to the computer. It is impossible to decrypt the ciphertext without either piece. More importantly, once the security device is stolen or lost, this device is revoked. It cannot be used to decrypt any ciphertext. This can be done by the cloud server which will immediately execute some algorithms to change the existing ciphertext to be un-decryptable by this device. This process is completely transparent to the sender. Furthermore, the cloud server cannot decrypt any ciphertext at any time. The security and efficiency analysis show that our system is not only secure but also practical.

Into the Spotlight: Bringing Transparency, Consistency, and Efficiency to the Division of Appeals and Hearings

Currently, the Division of Appeals and Hearings of the South Carolina Department of Health and Human Services has no specific presence on the agency's website to provide information or to allow for the electronic submission of appeals. This project's focus was developing an online presence for the Division on SCDHHS' website. The page will make the Division's procedures publicly available to beneficiaries, providers, and agency program staff who attend hearings. Additionally, parties will have a secure online portal through which they can file appeals and upload supporting documentation, reducing the need to send appeals via first class mail. The online appeal portal will further the agency' s goal of reducing paper.

Diagnostico estratégico del suministro de hemocomponentes en Colombia y posibles alternativas de mejora

Objetivo: realizar un diagnóstico respecto a la oferta demanda de hemocomponentes, en el contexto epidemiológico colombiano para que sirva de base en la formulación de futuros modelos logísticos de cadena de suministro que permita responder eficientemente a las necesidades transfusionales del país Método: se realizó un estudio descriptivo retrospectivo basado en las fuentes oficiales de información colombiana respecto a condiciones epidemiológicas poblacionales y su relación respecto a captación y transfusión de sangre, así como las posibilidades de conexiones aéreas. Resultados: actualmente 62.3% de la captación es aportada principalmente por 19% de los bancos de sangre del país (16 / 82), ubicados en 8 ciudades del país las cuales evidencian mejores condiciones de salud e índices de densidad poblacional superiores al promedio nacional. Adicionalmente, desde estas ciudades se puede hacer cubrimiento de hemocomponentes en todo el territorio nacional dadas las condiciones de las conexiones aéreas. Conclusiones: es posible con base en el diagnostico presentado, plantear opciones que apunten a mejorar la eficiencia en la cadena de suministros de hemocomponentes, centralizando la captación de sangre en las áreas donde se cuenta con mejores condiciones de salud y mayores densidades poblacionales. Lo anterior permitiría minimizar los porcentajes de incineración de unidades de glóbulos rojos por vencimiento al mejorar las redes de distribución y de esta manera reducir costos de operación. Debe además fortalecerse la gestión de inventarios desde los servicios de transfusión para lograr minimizar las perdidas. Lo anterior requiere control gubernamental dado que al considerarse la sangre como un bien de interés público, su uso no puede ser indiscriminado.

El rol de los actores subnacionales en la construcción de la política exterior de Japón. Estudio de caso: La disputa territorial por las islas Senkaku/Diaoyu entre Japón y China (2001-2014)

El presente estudio de caso tiene como objetivo analizar la influencia de la gobernación de Tokio en la formulación de la política exterior de Japón durante la disputa territorial por las islas Senkaku/Diaoyu. Para ello, se identifican los puntos más relevantes de la política exterior de seguridad de Japón después de la Segunda Guerra Mundial. Se hace un énfasis en la política bilateral de seguridad sino-japonesa, con el fin de ubicar el conflicto territorial por las islas Senkaku/Diaoyu como un punto importante en la agenda internacional de seguridad de ambos países. Se estudia y analiza el concepto de paradiplomacia; articulado, a su vez, por los conceptos de identidad y rol en política exterior de la perspectiva teórica del Constructivismo de las Relaciones Internacionales, para así analizar la influencia de Tokio en el manejo de la política exterior de Japón en el marco del conflicto territorial por las islas Senkaku/Diaoyu.