Review of reviews and world's work.

Editor: Albert Shaw.

Essays, reviews, and addresses /

v. 1. Personal, political -- v. 2. Ecclesiastical, historical -- v. 3. Theological, philosophical -- v. 4. Academical, religious.

An index to the leading British reviews and magazines for 1882, 1883, & 1884.

Mode of access: Internet.

Reviews and critical essays ...

Mode of access: Internet.

Retrospective reviews; a literary log,

Reprinted from various periodicals.

Fragments of science; a series of detached essays, addresses and reviews,

38 papers, including the Belfast address.

Collected essays and reviews /

Includes bibliographical references and index.

The Postal Customer Council program.

"April 1985"--P. [4] of cover.

Equipped for the future : a customer-driven vision for adult literacy and lifelong learning /

"July 1995."

Practical druggist and pharmaceutical review of reviews.

Mode of access: Internet.

Biographical and critical essays. Reprinted from reviews, with additions and corrections,

Mode of access: Internet.

Warranty servicing strategies to improve customer satisfaction

Customer satisfaction with a purchased product depends on its performance under warranty and during the remainder of its useful life. Dissatisfaction with an item is important to a manufacturer since it can lead to the loss of potential customers through the negative word-of-mouth effect as well as existing customers switching to a competitor. In this paper, we define satisfaction in terms of the likelihood of a customer not switching to a different manufacturer when a new item needs to be purchased. Manufacturers can use specific servicing strategies to reduce warranty costs and this topic has already been addressed in the literature without considering the effect of customer dissatisfaction. In this paper, we propose particular strategies that will increase customer satisfaction and we discuss methods for obtaining the optimal parameters of these strategies.