Professional Nursing Duties in the Central Services: Hospital Pharmacy Nurses.

Introduction.The new demands of a fast changing world necessitate expanding the traditional concepts of nursing, extending the classical aspects to cover new areas. Purpose. Based on their professional duties, the nursing team in the pharmacy of a second level hospital aimed to establish a theoretical and situational framework for nurses working in the central services. Material and Methods. Application of the nursing process to nursing work in an area with no direct contact with patients. Results and Discussion. The application of the NANDA diagnoses to professional practice enabled the establishment of a nursing diagnosis with the implementation of measures designed to overcome a stressful situation with a risk of becoming unmotivated. Main Conclusion. The capacity to adapt the nursing profession to undertake new roles in the field of healthcare and the power of nursing own methodological resources permit the indirect care of “faceless” patients to be complemented with the inclusion of nurses from other services as clients, forming the focus of care, who can thus be helped with their daily care work.

Research librarians in a virtual environment : new skills, new services

This paper highlights both the new functions taken on by UOC research librarians and the new skills that this professional profile requires, based on the experience of the UOC Virtual Library. By setting up a series of bibliometric units, the Library has been able to integrate itself into the University through bibliometric studies and other research support services. A group of research librarians provides support to researchers from the start of the research process to the assessment of their scientific output. They also provide support for the University's strategic decision-making through the analysis of bibliometric data.

Research librarians in a virtual environment : new skills, new services

This poster highlights both the new functions taken on by UOC research librarians and the new skills that this professional profile requires, based on the experience of the UOC Virtual Library. By setting up a series of bibliometric units, the Library has been able to integrate itself into the University through bibliometric studies and other research support services. A group of research librarians provides support to researchers from the start of the research process to the assessment of their scientific output. They also provide support for the University's strategic decision-making through the analysis of bibliometric data.

Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars

Customer satisfaction and retention are key issues for organizations in today’s competitive market place. As such, much research and revenue has been invested in developing accurate ways of assessing consumer satisfaction at both the macro (national) and micro (organizational) level, facilitating comparisons in performance both within and between industries. Since the instigation of the national customer satisfaction indices (CSI), partial least squares (PLS) has been used to estimate the CSI models in preference to structural equation models (SEM) because they do not rely on strict assumptions about the data. However, this choice was based upon some misconceptions about the use of SEM’s and does not take into consideration more recent advances in SEM, including estimation methods that are robust to non-normality and missing data. In this paper, both SEM and PLS approaches were compared by evaluating perceptions of the Isle of Man Post Office Products and Customer service using a CSI format. The new robust SEM procedures were found to be advantageous over PLS. Product quality was found to be the only driver of customer satisfaction, while image and satisfaction were the only predictors of loyalty, thus arguing for the specificity of postal services

Grupos juveniles violentos. El fenómeno emergente de las bandas latinas en Ponent

A lo largo de este trabajo voy a intentar reflexionar sobre cuáles han sido las causas de que un fenómeno como es la agrupación de jóvenes de las mismas nacionalidades (aunque en la actualidad existe una tendencia hacia lo multicultural) y con edades similares, se haya unido y convertido en lo que coloquialmente se conoce como bandas latinas y la repercusión que tiene en la ciudad de Lleida y la zona de Ponent. El objetivo principal de esta investigación, es analizar y comprender el fenómeno de las bandas latinas en la zona de Ponent, comprensión de su realidad, naturaleza y características esenciales: - Analizar en profundidad y de manera colectiva las manifestaciones de esta realidad, las bandas latinas en la zona de Ponent (Lleida y Tàrrega). - Elaborar propuestas de actuación para responder a estas situaciones y mejorar la intervención, promoviendo las acciones coordinadas y la implicación del mayor número de actores mediante un plan de acción. Se pretende realizar una aproximación al tema lo más operativa posible, analizar los conceptos un tanto imprecisos y difusos que suelen aparecer cuando se habla de bandas latinas y encuadrar estos conceptos en marcos de referencia más explicativos. ¿Se está germinando el fenómeno de las bandas latinas en Lleida? Explicaré su incidencia y en concreto restringirlo a la zona de Ponent (Lleida y Tàrrega). La clase de información que habría de obtenerse, dados los objetivos del trabajo, tendría que abarcar los siguientes puntos: 1. Génesis y frecuencia de la formación de los grupos/bandas juveniles. 2. Diferentes actividades de los grupos. 3. Aspectos psicosociales y delictivos. 4. Estabilidad, estructura, organización formal. 5. Normas y control social internas del grupo.

Department of Human Rights - Deaf Services Commission of Iowa, Agency Performance Plan

Annual Report, Agency Performance Plan

Iowa Department of Administrative Services Agency Performance Plan

Agency Performance Plan

Une question de temps: apprentissage par problème dans un cours de police scientifique

Cet article présente l'évaluation du scénario pédagogique d'un cours portant sur la datation et la chronologie en police scientifique organisé autour d'un apprentissage par problèmes (APP). Ce cours est organisé en APP pour aborder autant les questions pratiques que les concepts théoriques avec les étudiants, remplaçant ainsi une partie d'un enseignement ex cathedra. L'évaluation du scénario a mis en évidence le degré élevé de motivation des étudiants lié aux types de problèmes proposés, issus de situations réelles. Ceux-ci ont appris à travailler en groupe et à interagir de manière systématique avec leur entourage, étant ainsi partenaire de leur apprentissage plutôt que récepteurs. Cette nouvelle façon d'aborder l'enseignement théorique a également permis à l'enseignante d'améliorer ses capacités à transmettre les compétences visées au long du processus mis en place et ceci tout particulièrement en terme de transfert de la théorie vers la pratique.

Iowa Department of General Services Annual Report, FY 2000, July 1, 1999 to June 30, 2000

Annual of the General Services