Organizational design, quality management and competitive advantage in hotels

Purpose – The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach – The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings – The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate the importance of QM strategic and operational systems as practices that have a key impact on the characteristics of organizational design. Similarly, the QM operational system is key in the relationship between QM and cost competitive advantage. Finally, the QM operational, information and strategic systems positively influence differentiation competitive advantage. Practical implications – When hotels adopt QM practices, there will be significant changes in a number of organizational variables, including specialization, formalization and interdepartmental interactions. This paper provides empirical evidence that QM practices improve both cost and differentiation competitive advantage in the hotel industry. Originality/value – There has been little research on the effects of QM on organizational design in the hotel industry. The contribution of this paper is that analyze the effects of QM on organizational design and competitive advantage, extending knowledge about these issues in a specific sector.

Em busca da originalidade do patrimônio cultural na cidade-espetáculo: o caso da Casa Boehm em Joinville/SC

Este trabalho tem o intuito de discutir como um imóvel tombado na cidade de Joinville/SC vem respondendo ao mundo das influências contemporâneas da espetacularização. A Casa Boehm, hoje uma loja de calçados no comércio, foi construída em 1927 e tombada em 2001, por meio do Processo de Tombamento PFCC n. 627/003, de 10 de abril de 2000, homologado pelo Decreto n. 3.461/2001, do Governador do Estado, na época, Esperidião Amin. O imóvel vem sofrendo alterações físicas, que afetam princípios de unidade, volumetria, padrões de estilo arquitetônico, o que faz com surjam debates a respeito dos seus valores estéticos. A depender do gosto dos locatários, especialmente no que se referee às cores externas, sem autorização, vislumbra-se a partir da opinião dos participantes do Conselho de Patrimônio da cidade - COMPHAAN, a espetacularização que este bem vem suportando em nome de uma sociedade de consumo, que apenas visa o lucro, apesar de inúmeros debates teóricos acerca da preservação. Desta forma, quando se pensa em restauração de um patrimônio cultural edificado, a preocupação imanente é com a sua imagem subjetiva/simbólica, e ainda, não menos importante, no que se refere às cores utilizadas nas pinturas das edificações. A metodologia utilizada é qualitativa, por meio de pesquisa bibliográfica, documentais no Arquivo Histórico de Joinville – AHJ e na Fundação Cultural de Joinville – FCJ e, etnográfica. A etnografia, com nuances interdisciplinares, foi realizada nestes mesmos Arquivos da cidade de Joinville, nos arredores do bem em questão e analisando algumas impressões obtidas nas reuniões do Conselho de Patrimônio da cidade – COMPHAAN. Este estudo é parte integrante da pesquisa para doutoramento em Ciências Humanas, na Universidade Federal de Santa Catarina – UFSC. Parte-se da hipótese inicial de que as discussões que envolvem as cores em bens tombados têm se relacionado com a autenticidade e a integridade dos conjuntos nos centros históricos. Porém, vai além, já que o espetáculo buscado pelos gestores públicos, com intento de valorizar suas cidades, acaba por homogeneizar esses territórios em torno de uma ideia de patrimônio que tem sido questionada por alguns teóricos.

Learning representations for Information Retrieval

La recherche d'informations s'intéresse, entre autres, à répondre à des questions comme: est-ce qu'un document est pertinent à une requête ? Est-ce que deux requêtes ou deux documents sont similaires ? Comment la similarité entre deux requêtes ou documents peut être utilisée pour améliorer l'estimation de la pertinence ? Pour donner réponse à ces questions, il est nécessaire d'associer chaque document et requête à des représentations interprétables par ordinateur. Une fois ces représentations estimées, la similarité peut correspondre, par exemple, à une distance ou une divergence qui opère dans l'espace de représentation. On admet généralement que la qualité d'une représentation a un impact direct sur l'erreur d'estimation par rapport à la vraie pertinence, jugée par un humain. Estimer de bonnes représentations des documents et des requêtes a longtemps été un problème central de la recherche d'informations. Le but de cette thèse est de proposer des nouvelles méthodes pour estimer les représentations des documents et des requêtes, la relation de pertinence entre eux et ainsi modestement avancer l'état de l'art du domaine. Nous présentons quatre articles publiés dans des conférences internationales et un article publié dans un forum d'évaluation. Les deux premiers articles concernent des méthodes qui créent l'espace de représentation selon une connaissance à priori sur les caractéristiques qui sont importantes pour la tâche à accomplir. Ceux-ci nous amènent à présenter un nouveau modèle de recherche d'informations qui diffère des modèles existants sur le plan théorique et de l'efficacité expérimentale. Les deux derniers articles marquent un changement fondamental dans l'approche de construction des représentations. Ils bénéficient notamment de l'intérêt de recherche dont les techniques d'apprentissage profond par réseaux de neurones, ou deep learning, ont fait récemment l'objet. Ces modèles d'apprentissage élicitent automatiquement les caractéristiques importantes pour la tâche demandée à partir d'une quantité importante de données. Nous nous intéressons à la modélisation des relations sémantiques entre documents et requêtes ainsi qu'entre deux ou plusieurs requêtes. Ces derniers articles marquent les premières applications de l'apprentissage de représentations par réseaux de neurones à la recherche d'informations. Les modèles proposés ont aussi produit une performance améliorée sur des collections de test standard. Nos travaux nous mènent à la conclusion générale suivante: la performance en recherche d'informations pourrait drastiquement être améliorée en se basant sur les approches d'apprentissage de représentations.

Preferences and consumer habits related to bread in the centre of Portugal

Purpose – Bread is one of the most consumed foods in the world, and its main function is to provide nutrients and energy for the body. Thus, the purpose of this paper was to raise awareness about the consumption habits of bread and consumer preferences in the region of Viseu (centre of Portugal), assessing the extent to which the preferences and consumption habits differ based on individual variables. Design/methodology/approach – The study was conducted by means of a questionnaire by direct interviewing. The questionnaire included sections aimed at gathering information about demographics, consumption habits and preferences related to bread. The sample consisted of 500 consented respondents. Findings – The results showed significant differences between genders regarding the type of bread eaten: women consumed less wheat bread (52 per cent against 62 per cent; p 0.029) and less unsalted bread (0.3 per cent against 3 per cent; p 0.023), but more whole bread (25 per cent against 11 per cent; p 0.001) and more bread with cereal grains (23 per cent against 11 per cent; p 0.001), thus revealing a trend for a nutritionally more adequate choice. Accordingly, women valued more the composition of the bread when purchasing it (p 0.001). It was also observed a trend for a lower consumption of wheat bread among classes with more advanced studies (47 per cent on university graduates against 60 per cent on nongraduates; p 0.004). Originality/value – This work is innovative because it was the first time the preferences and consuming habits of a sample of Portuguese population regarding bread were accessed, altogether. The results hereby obtained may be of importance both to understand the nutritional importance of bread in the diet of the Portuguese and also for the industry and manufacturers to better correspond to the buying preferences.

Os sentidos da idade: morte e renascimento no processo de envelhecimento de mulheres executivas

Esta pesquisa está inserida em um contexto de crescente participação feminina no mercado de trabalho, especialmente com relação à ascensão da mulher a cargos estratégicos, além de um processo acelerado de envelhecimento populacional, constituindo uma das mais significativas transformações dos últimos anos. A participação feminina em cargos executivos e o processo de envelhecimento são tópicos pouco abordados na literatura acadêmica, tanto isolados quanto inter-relacionados, o que justifica a originalidade deste trabalho. Essas transformações coincidem ainda com o fato de que é a primeira vez que mulheres envelhecem em cargos executivos. Portanto, esta pesquisa tem por objetivo explorar como as mulheres executivas experimentam o processo de envelhecimento. A discussão se mostra relevante na medida em que esta mulher está inserida em um contexto organizacional de dominação masculina, predominantemente jovem, onde se espera que a mulher não ocupe cargos estratégicos. A pesquisa tem como base a perspectiva teórica do construcionismo social de Berger e Luckman (1999) e a abordagem metodológica qualitativa fundamentada nos dados (grounded theory), com base na perspectiva interacionista simbólica de Charmaz (2009). Os dados foram obtidos de 58 entrevistas com mulheres de 40 anos ou mais de idade que ocupam ou ocuparam posição executiva em organizações no Brasil. A pesquisa conclui que, por serem consideradas profissionais mais velhas antes do que os homens e devido aos estigmas associados à idade, as mulheres tendem a omitir o envelhecimento e buscar formas de não o aparentar no ambiente de trabalho. A teoria substantiva apresenta que o envelhecimento é compreendido a partir das noções de morte física, social e executiva e que o renascimento simbólico é uma forma de lidar com as concepções de mortes que persistem no imaginário das mulheres executivas. A teoria é provisória e contingente e reflete a interpretação de uma pesquisadora em particular. Espera-se que ela amplie o campo de estudos da Administração e estimule pesquisadores na continuidade da investigação acerca do envelhecimento de mulheres executivas.

Learning representations for Information Retrieval

La recherche d'informations s'intéresse, entre autres, à répondre à des questions comme: est-ce qu'un document est pertinent à une requête ? Est-ce que deux requêtes ou deux documents sont similaires ? Comment la similarité entre deux requêtes ou documents peut être utilisée pour améliorer l'estimation de la pertinence ? Pour donner réponse à ces questions, il est nécessaire d'associer chaque document et requête à des représentations interprétables par ordinateur. Une fois ces représentations estimées, la similarité peut correspondre, par exemple, à une distance ou une divergence qui opère dans l'espace de représentation. On admet généralement que la qualité d'une représentation a un impact direct sur l'erreur d'estimation par rapport à la vraie pertinence, jugée par un humain. Estimer de bonnes représentations des documents et des requêtes a longtemps été un problème central de la recherche d'informations. Le but de cette thèse est de proposer des nouvelles méthodes pour estimer les représentations des documents et des requêtes, la relation de pertinence entre eux et ainsi modestement avancer l'état de l'art du domaine. Nous présentons quatre articles publiés dans des conférences internationales et un article publié dans un forum d'évaluation. Les deux premiers articles concernent des méthodes qui créent l'espace de représentation selon une connaissance à priori sur les caractéristiques qui sont importantes pour la tâche à accomplir. Ceux-ci nous amènent à présenter un nouveau modèle de recherche d'informations qui diffère des modèles existants sur le plan théorique et de l'efficacité expérimentale. Les deux derniers articles marquent un changement fondamental dans l'approche de construction des représentations. Ils bénéficient notamment de l'intérêt de recherche dont les techniques d'apprentissage profond par réseaux de neurones, ou deep learning, ont fait récemment l'objet. Ces modèles d'apprentissage élicitent automatiquement les caractéristiques importantes pour la tâche demandée à partir d'une quantité importante de données. Nous nous intéressons à la modélisation des relations sémantiques entre documents et requêtes ainsi qu'entre deux ou plusieurs requêtes. Ces derniers articles marquent les premières applications de l'apprentissage de représentations par réseaux de neurones à la recherche d'informations. Les modèles proposés ont aussi produit une performance améliorée sur des collections de test standard. Nos travaux nous mènent à la conclusion générale suivante: la performance en recherche d'informations pourrait drastiquement être améliorée en se basant sur les approches d'apprentissage de représentations.

Pensar las ciencias sociales desde América Latina ante el cambio de época

Herederas de propuestas disciplinarias originales, como la teoría de la dependencia -y sus posteriores críticas desde el marxismo-, o del pensamiento socioeconómico de la CEPAL, las ciencias sociales latinoamericanas toman distancia de enfoques anglo-euro-céntricos, para avanzar en una línea crítica del pensamiento y de las prácticas neocolonialistas. El desafío para el pensamiento es ser cosmopolita y simultáneamente latinoamericano. En este proceso, el pensamiento social latinoamericano está logrando recuperar su originalidad y vigor, gracias a un rico diálogo Sur-Sur que no pierde de vista el carácter global de sus reflexiones y de sus referentes universales. Aunque ni el marxismo clásico ni el occidental son hegemónicos dentro de la teoría crítica, el (neo)marxismo enriquecido con la crítica a la colonialidad del poder, la teoría del Sistema-mundo, la geopolítica crítica y la ecología política recuperan el campo de la teoría crítica en clave fundadora de un pensamiento de época. Sus debates epistemológicos con el post-estructuralismo y diversos enfoques posmodernos configuran los desarrollos recientes de la teoría crítica.

Literary style : and other essays /

Includes bibliographical references and index.

Studies of good and evil: a series of essays upon problems of philosophy and of life,

The problem of Job.--The case of John Bunyan.--Tennyson and pessimism.--The knowledge of good and evil.--Natural law, ethics, and evolution.--The implications of self-consciousness.--Some observations on the anomalies of self-consciousness.--Self-consciousness, social consciousness and nature.--Originality and consciousness.--Meister Eckhart.--An episode of early California life: the squatter riot of 1850 in Sacramento.--Jean Marie Guyau.

Akademische voorlezingen, in den aanvang dezes jaars 1822 gehouden, over eenige paragrafen mijner Nederlandsche redekunst, welke handelen over de vinding in de welsprekendheid, naar de denkbeelden der ouden,

Mode of access: Internet.

Constructing the architext: Georges Perec's life a user's manual

Mitchell critiques Georges Perec's Life a User's Manual, which articulates compellingly the confluence of literature and architecture studies that emerged in the late twentieth century. She argues the Perec's novel diverges from this tradition, for, rather than being a search for origins and true expression, Life a User's Manual denies the very possibility of originality. She adds that Perec's architext is de-constructive and ironic.

A cross-cultural study of the role of religion in consumers' ethical positions

Purpose - Previous studies have looked at how socio-economic and political factors play a role in consumers' ethical positions, but few have considered the role of religion which is a major driver of ethics. This paper seeks to address this. Design/methodology/approach - From a survey of over 700 consumers this paper explores the similarities and differences between consumers' ethical positions in three different religions namely; Christian (from three countries), Islam, and Buddhism. Findings - It was found that a reduced item scale measuring the two factors of Forsyth's idealism and relativism was applicable in all five religions, but variations were seen because of religious teachings. In particular, Austrian Christians were significantly less idealistic and relativistic than all other religions, even other Christians from the United States and Britain. Research limitations/implications - The results have implications for measuring ethical positions internationally and for developing ethically based marketing messages and products. Originality/value - The paper shows for the first time how ethical positions are affected by religions and should be of interest to marketers involved in ethics research and ethical marketing.

Business communication in interactions between mainland Chinese and western firms through Hong Kong Chinese intermediaries

Purpose-The paper aims to analyse the nature of business communication and its influence on relationships development between Hong Kong Chinese intermediaries sourcing from Mainland Chinese sellers involved in manufacturing for sale to Western buyer firms. Design/methodology/approach-A case study-driven methodology with purposeful sampling is applied to yield maximum variation in the sampling to elicit underlying tendencies and generative mechanisms that exist within and across the multiple cases of relationships. Findings-The paper finds that Mainland Chinese sellers and Hong Kong Chinese intermediaries tend not to have the close ties that might be expected. Mainland Chinese sellers constrained their use of social information, requiring Hong Kong Chinese intermediaries to use commercial information transfers to evaluate the trustworthiness of their Mainland Chinese partners. An ingroup/outgroup bias exacerbates the modesty bias of the Mainland Chinese and also hinders learning through the transfer of technical information within these Chinese interactions. On the other hand, Western buyers tend not to prefer social information interactions with their Hong Kong Chinese intermediaries, requiring these intermediaries to emphasise commercial information interactions to evaluate the trustworthiness of their Western buyers. Research limitations/implications-This research uses a restricted sample of case study respondents. Representative sampling across multiple contexts will assist in testing the generality of the findings. Practical implications-For the West to source increasingly attractive manufactures from Mainland China, Hong Kong intermediaries will remain fundamentally important even though this creates further interactions. The aggregate of these multiple exchange arrangements is less problematic than would be the case if Western business were to deal directly with the Mainland Chinese. Originality/value-This article sheds light on the nature of business communication interactions in a group of relationships between Hong Kong Chinese intermediaries and Mainland sellers, and buyers from the West. Implications for relationships development among the Chinese and Western actors are identified with propositions framed to guide further investigation.

The use of internal audit by Australian companies

Purpose – The purpose of this study is to explore the voluntary use of internal audit by Australian publicly listed companies and to identify factors that lead listed companies to have an internal audit function. Design/methodology/approach – Drawing on the Institute of Internal Auditors' definition of internal auditing, the paper predicts that internal audit use is associated with factors related to risk management, strong internal controls and strong corporate governance. To test the predictions, the study combines data from a survey of listed companies with information from corporate annual reports. The paper also provides descriptive information on the use of internal audit. Findings – The results indicate that only one-third of the sample companies use internal audit. While size appears to be the dominant driver, there is also a strong association between internal audit and the level of commitment to risk management. However, the study finds only weak support for an association between the use of internal audit and strong corporate governance. Research limitations/implications – A limitation of our study is that some of the variables in the model may not be good proxies for the factors being measured. Refinement of the model and the variables used provides an opportunity for future research. Practical implications – The limited use of internal audit by Australian companies has important implications for sound corporate governance. Originality/value – This is the first study that identifies factors associated with the use of internal audit by Australian listed companies.

Theoretical and numerical analysis of large-scale heat transfer problems with temperature-dependent pore-fluid densities

Purpose - In many scientific and engineering fields, large-scale heat transfer problems with temperature-dependent pore-fluid densities are commonly encountered. For example, heat transfer from the mantle into the upper crust of the Earth is a typical problem of them. The main purpose of this paper is to develop and present a new combined methodology to solve large-scale heat transfer problems with temperature-dependent pore-fluid densities in the lithosphere and crust scales. Design/methodology/approach - The theoretical approach is used to determine the thickness and the related thermal boundary conditions of the continental crust on the lithospheric scale, so that some important information can be provided accurately for establishing a numerical model of the crustal scale. The numerical approach is then used to simulate the detailed structures and complicated geometries of the continental crust on the crustal scale. The main advantage in using the proposed combination method of the theoretical and numerical approaches is that if the thermal distribution in the crust is of the primary interest, the use of a reasonable numerical model on the crustal scale can result in a significant reduction in computer efforts. Findings - From the ore body formation and mineralization points of view, the present analytical and numerical solutions have demonstrated that the conductive-and-advective lithosphere with variable pore-fluid density is the most favorite lithosphere because it may result in the thinnest lithosphere so that the temperature at the near surface of the crust can be hot enough to generate the shallow ore deposits there. The upward throughflow (i.e. mantle mass flux) can have a significant effect on the thermal structure within the lithosphere. In addition, the emplacement of hot materials from the mantle may further reduce the thickness of the lithosphere. Originality/value - The present analytical solutions can be used to: validate numerical methods for solving large-scale heat transfer problems; provide correct thermal boundary conditions for numerically solving ore body formation and mineralization problems on the crustal scale; and investigate the fundamental issues related to thermal distributions within the lithosphere. The proposed finite element analysis can be effectively used to consider the geometrical and material complexities of large-scale heat transfer problems with temperature-dependent fluid densities.