Redução de desperdícios no serviço de atendimento ao consumidor: estudo de caso do orçamento base zero em uma empresa de linha branca

The self-evaluation is increasingly necessary in a competitive environment, and a way for companies to self-evaluate is through your budget. Knowing the importance of this budgetary process, this study aimed to observe and analyze the developing process of a zero-based budgeting (ZBB) highlighting its best practices and difficulties and propose recommendations for other companies in general. This goal was achieved through a case study in an area responsible for the budgeting process in the customer services department from a white-goods company. Also was required to review the literature regarding the customer services area, waste reduction, cost management, budgets in general and the zero-based budgeting. After reviewing the literature and the study, we can highlight good practices and difficulties observed in the studied company, and also propose recommendations on how to develop a zero-based budget and evidence what plans, analyzes and justifications are essential in a good budget process execution

Proposta de estruturação do departamento de custos de uma empresa de construção civil de médio porte

This work consists of a literature review of technical project management with a focus on cost management in order to establish concepts and build a theoretical basis for later perform a case study of a construction company. All of the literature review is based on best practices in project management from the Project Management Institute - PMI, among other bibliographies that use the same concepts. The case study covers issues such as area of expertise, constructions undertaken, methodologies, procedures, assumptions, allowing to understand how the company operates in the market and, especially, which interfaces with the cost department in company processes. Confronting the knowledge gained from the literature review of the concepts of PMI and the information obtained from the case study on the current situation of the management costs of the company, it was possible to identify some gaps in the company processes of cost management and thus propose the solution of creating a centralized functional area focused on cost, that is responsible for ensuring that best practices in project management, specifically costs, are being applied

Implantação da ISO 9001:2008: estudo de caso em empresado setor de construção civil

In Brazil , the construction industry is on an upward trend, mainly by the housing shortage , and yet there are few builders that take a Quality Management System ( QMS ) to improve the quality of its services and processes . The ISO 9001 standards are guidelines for an effective QMS and this certificate is recognized worldwide as a seal of quality standard. This paper will describe and analyze the implementation of a QMS in a small construction company of Guaratinguetá - SP, identifying best practices and major difficulties , besides proposing preparatory recommendations for other companies that seek the ISO 9000 certification. Access to company’s data made the nonconformities and the customer satisfaction research analysis possible, and a questionnaire and unstructured interviews allowed a deeper understanding of the situation. Despite this ISO 9000 QMS not being fully implemented, the company has already conquered some improvements in document control, project planning, process traceability and established focus on customer

Recomendações para criação e gerenciamento de um sistema da qualidade em empresas de autopeças

This paper addresses the difficulties and best practices of a quality system of an automotive parts company. In it will be discussed the features and benefits of the proper use of a system of management and quality assurance. It emphasizes the proper use of tools and methodologies that aim improving the quality of processes and products. It also has some guidance information given by the standards of quality which helps the implementation of the quality system and the standards are important because it attests to the quality of companies. So, this work has as objective to guide the creation and management of the quality system in auto parts companies, which seek an increase in the quality of products and processes, it also helps to certify companies in the current quality standard for the sector, ISO TS 16949, and thus increases the competitiveness of companies in this market. As result, this paper resumes good practices, difficulties and key steps for creating and managing a quality system

Instrumentation of dental implants: a literature review

The aim of this study was to review the literature on the systems used to decontaminate the implant's surface. Different instruments have been proposed, but there is no agreement in the literature about which methods would be more efficient with no damage to the implant surface. It was reported the use of plastic, carbon fiber, stainless-steel and titanium curettes and also the use of other systems such as ultrasonic points with different tips, rubber cups and air abrasion. Literature review: In most of the studies, the injury caused on the titanium surface at the time of instrumentation was examined. In others, the cell adhesion on the titanium dental implants following instrumentation of the implant surface was observed. Moreover, to enhance cleaning around implants, ultrasonic systems were recently tested. Conclusion: Metal instruments can lead to major damage to implant surface, therefore, they are not indicated for decontamination of dental implants surfaces. Furthermore, non-metallic instruments, such as plastic curettes, rubber cups, air abrasion and some ultrasonic systems seem to be better choices to remove calculus and plaque of the sub- and supra-gingival peri-implant area. It is noteworthy that more studies evaluating the effects of these systems are required to establish best practices to be used in the treatment of patients with dental implants.

Implantação de gestão da qualidade no serviço de hemoterapia em um hospital público do Estado de São Paulo

Pós-graduação em Pesquisa e Desenvolvimento (Biotecnologia Médica) - FMB

Casa de ferreiro, espeto é de pau: gestão de recursos hídricos em duas organizações universitárias

As water is essential for human survival and university organizations are responsible for spreading new knowledge and values through teaching, research and extension, this paper examined how two university organizations deal with a most precious resources, the Water, through its environmental management activities. To communicate the survey, this article is structured in three parts: the first is a brief reflection on environmental management in the university hospitals and the issue of water resources, then presents the methodological procedures for the conduct of research. Finally, we present the empirical evidence from case studies and discussions relevant to the research, followed by proposals on best practices in managing water resources that universities could adopt under review. It can be concluded that the possession of knowledge and cutting-edge research in several areas that universities do not provide an exemplary way to manage their water resources, ie, isolated and fragmented initiatives of Colleges ALPHA and BETA do not guarantee the environmental sustainability of campus, a As one can see that the units are not achieving academic success in the overflow of its knowledge and research for an effective internal environmental management, especially its water resources.

Analysis of effectiveness of three forest interventionist techniques and proposal of a new and integrated model of forest restoration

We assessed the efficacy of three different forest intervention techniques, in terms of phytosociological and edaphic responses, that were implemented in 2007. In a farm where trees are planted and managed for cellulose production as well as set aside for environmental conservation, four stands were analysed: three of them were considered degraded and were managed using different intervention techniques (transposition, perch, and abandonment), and a fourth stand comprising pristine vegetation was considered a control (reference). Floristic and phytosociology data were collected in three 10 × 10 m plots established in each stand. Also, a total of 48 soil samples were collected to analyse physical and chemical attributes of the topsoil for the different stands. In terms of biodiversity, all the treatments showed significantly lower values when compared to the reference area. However, the soils in all the treatment and reference stands are similar in terms of physical and chemical attributes. Taking into account the specificities of each restoration technique, we verified that the integrated use of a set of management practices, constituted by the (1) abandonment of the area and (2) following a selective killing of the eucalyptus, is the most suitable and promising model to provide fast and effective restoration in terms of environmental indicators.

Boas práticas para produção de ovos e legislação de bem-estar animal: cenário do município de Bastos/SP

Pós-graduação em Agronegócio e Desenvolvimento - Tupã

Desenvolvimento de metodologia de eficiência energética para aplicação em processos industriais de laticínios

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gerenciamento de Big Data em plantas industriais

Nowadays the companies generate great amount of data from different sources, however some of them produce more data than they can analyze. Big Data is a set of data that grows very fast, collected several times during a short period of time. This work focus on the importance of the correct management of Big Data in an industrial plant. Through a case study based on a company that belongs to the pulp and paper area, the problems resolutions are going to be presented with the usage of appropriate data management. In the final chapters, the results achieved by the company are discussed, showing how the correct choice of data to be monitored and analyzed brought benefits to the company, also best practices will be recommended for the Big Data management

Estudo e análise de sistemas de refrigeração industrial integrados a plantas de processo químico

This work approaches the analysis of industrial refrigeration systems applied to a chemical processing industry that, in this case, consists of refrigeration machines, cooling tower system, cold water system and brine system. In this study it is highlighted the function and characteristics of different systems, including the main components, the most important features, their functionality and best practices. The motivation for this work is the fact that refrigeration systems are essential in many industrial processes, presenting a high energy consumption that is related to a significant parcel of production costs. It has aimed to understand the case studied in order to evaluate the energy efficiency of systems and to compare with Carnot efficiency and best available technologies. The assessment aims to identify irregularities, find opportunities and propose solutions that increases the performance of equipment and the overall system efficiency. Therefore, the studies intend to reduce the operation costs and generate gains for the company

Estudo do efeito Bauschinger em tubos de aço API 5l x70 aplicados no transporte de petróleo e gás

Despite the growing concern in seeking more sustainable energy sources, oil demand is likely to grow in coming years. To keep up with this growth, the oil industry has increasingly invested in innovation and efficiency. Knowing that, new technologies have been developed to explore deeper waters, without giving up the best practices in worldwide operational safety. The use of rigid pipelines in deepwater offshore facilities is increasing quickly and because of this, the ways of storing and launching pipe have been studied and perfected. In this paper the Bauschinger effect on API 5L X70 steel was analyzed proving that there was a reduction in yield strength when an effort was applied in a previous direction, then an effort was then applied in the opposite direction. To observe this phenomenon, the tensile test was conducted to determine the mechanical properties of the base metal, such as yield stress, tensile strength, elasticity and maximum tensile, so then compare it with the results obtained in the Bauschinger Effect Test. The analysis results showed that the steel had high resistance, with good plastic deformation capacity without failing, well-defined yield point, showing itself appropriate for the operation of oil and gas pipes

A METHODOLOGY TO EVALUATE OBSOLETE INVENTORY IN HEALTH CARE

Many organizations are currently facing inventory management problems such as distributing inventory on-time and maintain the correct inventory levels to satisfy the customer or end users. Organizations understand the need for maintaining the accurate inventory levels but sometimes fall short leading a wide performance gap in maintaining inventory accurately. The inventory inaccuracy can consume much of the investment on purchasing inventory and many times leads to excessive inventory. The research objective of thesis is to provide a decision making criteria to the management for closing or maintaining the warehouse based on basic purchasing and holding cost information. The specific objectives provide information regarding the impact of inventory carrying cost, obsolete inventory, inventory turns. The methodology section explains about the carrying cost ratio that would help inventory managers to adopt best practices to avoid obsolete inventory and also reduce excessive inventory levels. The research model was helpful in providing a decision making criteria based on the performance metric developed. This research model and performance metric had been validated by analysis of warehouse data and results indicated a shift from two-echelon inventory supply chain to a one-echelon or Just In Time (JIT) based inventory supply chain. The recommendations from the case study were used by a health care organization to reorganize the supply chain resulting in the reduction of excessive inventory.

Gerenciamento de Big Data em plantas industriais

Nowadays the companies generate great amount of data from different sources, however some of them produce more data than they can analyze. Big Data is a set of data that grows very fast, collected several times during a short period of time. This work focus on the importance of the correct management of Big Data in an industrial plant. Through a case study based on a company that belongs to the pulp and paper area, the problems resolutions are going to be presented with the usage of appropriate data management. In the final chapters, the results achieved by the company are discussed, showing how the correct choice of data to be monitored and analyzed brought benefits to the company, also best practices will be recommended for the Big Data management