A prática de treinamento dos corpos dentro da empresa: um estudo sobre uma ferramenta de controle da qualidade

Befor the vast economical growth and wild scientific and technological development, the companies are demanding, more and more qualification and acting of the services rendered by their employees. Like this, tasks are restricted the they be done with excellence, because the companies are always controlling the worker's development. They are several the tools used by the companies, as acting indexes to control the course of the worker's activities or certain section, integrations for new employees with the objective to present the line of work of the company so that the new employee is framed in these patterns, trainings offered for the employees to carry out their services with quality and compromising, evaluations of year end in order to test the worker's knowledge and to demand better results, finally, the companies hope the employee integrates normativamente into the reality of the company, in way to contribute for the atingimento of the organizational strategies, always collecting for this to obtain the best results and contribute to the growth of the company. This way, that research will present a tool of control of the total quality applied in a company in Rio Clearing's city and that it is managed by an educador. They will be verified the objectives that the company has in relationship a this control, the worker's subjectivity as participant subject of the tool of control of the System of Administration of the Quality and the worker's different glances before these aspects throught an interview.

Elaboração de manual da qualidade e manual de segurança em laboratório para a unidade operacional de equivalência farmacêutica da UNESP

No ambiente competitivo em que as empresas estão inseridas, verifica-se um crescimento significativo da divulgação sobre a importância de uma gestão adequada, objetivando a manutenção de sua sustentação competitiva. As exigências de mercado fazem crescer continuamente a preocupação em implantar Sistemas de Gestão da Qualidade, não só no universo das grandes corporações, mas também das empresas prestadoras de serviços, como por exemplo, os laboratórios de ensaio. A Promulgação da Lei dos medicamentos Genéricos (LEI 9787), por meio da RDC 299/99 estabelece que os laboratórios possuem o dever de prestar serviços que atendam aos princípios fundamentais de gestão da qualidade analítica e de boas práticas de laboratório. Nesse contexto e visando a condução dos ensaios exigidos para o registro de medicamentos genéricos, a Rede Brasileira de Laboratórios Analíticos em Saúde teve sua origem. Dentre os requisitos estabelecidos pela REBLAS para habilitação de laboratórios na condução de ensaios de Equivalência Farmacêutica, é determinado que “o laboratório deve estabelecer, implementar e manter um Sistema da Qualidade apropriado ao escopo das suas atividades” (ANVISA, 2002). Assim, torna-se indispensável a existência de um Manual da Qualidade, ferramenta que descreve o Sistema de Gestão da Qualidade de acordo com a política e objetivos que são declarados pela organização, bem como um Manual de Segurança em Laboratório para a Unidade Operacional de Equivalência Farmacêutica da UNESP.

Comunicação interna: uma questão de qualidade

Internal Communications, a central theme of this project, it is essential to support a transparent and effective cooperation between organization and em ployee. In companies with Quality Management System, as certified in ISO 9001, need to adhere to the quality not only in its management policy, but as in all of its processes and the various agencies in which there is interaction, especially the internal. This paper aims to reflect on the interaction with the internal audience, paying attention to the fact that the information required and the strategic management of public relations positively interfere in the relationship between organization and employe e and the resulting benefits that these entail in quality management. The demonstration of the policies employed by the company Vien a Grafica & Editora as the basis for developing a model suggestive of internal communication in business quality. Thus, we intend to understand how effective communication arouses feelings of motivation and engagement among employees, so there is the realization of quality in all organizational sectors

Estudo da implementação do Warehouse Management System em uma empresa produtora de embreagens

In the supply chain management there are several risk factors that must be mitigated to increase the flow of production and as a possible solution the literature cites the implementation of a warehouse management system, but this subject is few explored. This thesis has as main objective the study of the implementation of a warehouse management system in a company from the automotive sector that produces clutches. As results, are shown data of the characterization of items; as well as data and comparisons between disruptions in production reports due to lack of material before and after the implementation of WMS and is presented the result of a questionnaire applied to the involved on the implementation of the system, the results were associated with the risk factors on the implementation of the system studied on the literature review, and enumeration of the results that are not associated with any factors previously studied. And finally, the study is concluded and are recommended future studies related to the theme

Possibilidades e categorias de exploração tímbrica: considerações sobre as relações intérprete-instrumento na performance

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Implantação do controle estatístico de processo: um estudo de caso em uma empresa do setor alimentício

Pós-graduação em Engenharia de Produção - FEB

Arrecadação de medicamentos como estratégia em educação e saúde

O Projeto de Extensão foi desenvolvido na Farmácia-Escola Prof. Dr. Antônio Alonso Martinez, que faz parte do NAC (Núcleo de Atendimento à Comunidade), pertencente à Faculdade de Ciências Farmacêuticas da UNESP. Desenvolveu-se um Sistema de Gestão Interno para o controle das amostras grátis e medicamentos que são destinados à doação para a população de Araraquara e região. Realizou-se a orientação e conscientização da população sobre o reaproveitamento de medicamentos e amostras grátis que não seriam mais utilizados e que estavam dentro do prazo de validade. A divulgação foi efetuada com folder explicativo que foi distribuído na Farmácia-Escola, em consultórios médicos e nas faculdades da UNESP do Câmpus de Araraquara. Além disso, houve divulgação na Semana de Atenção Farmacêutica Estudantil (SAFE) e no site e jornal da EPTV. O prazo de validade de cada produto foi verificado e a dispensação desses medicamentos foi feita mediante a apresentação de prescrição médica. Além disso, realizou-se a Assistência Farmacêutica ao informar ao paciente os detalhes da posologia e possíveis interações medicamentosas, de modo a esclarecer eventuais dúvidas dos pacientes. Os medicamentos mais doados foram anti-hipertensivos e hormônios, refletindo no maior número de formas farmacêuticas doadas como sendo comprimidos e cápsulas. O objetivo da divulgação foi alcançado com o aumento de doações realizadas nos meses subsequentes ao início da mesma e com o aumento de 61,9 % em relação ao ano de 2012

Plano para implementação dos princípios lean manufacturing em microempresas alimentícias

Nowadays, being prepared for competition is a basic demand for companies to survive and expand their businesses, requiring more and more productivity enhancements and costs reductions without interfering in the products quality. Thus, it is very important to have a solid management system adapted to each specific market and industrial sector. With that, many companies invest in studies to optimize its processes aiming to increase production. This work has the goal to present a deployment plan to Lean Manufacturing principles on a small fast food enterprise. The methodology consisted on a bibliographic research followed by an observation of the daily reality and problems found in loco. The study showed that the Lean principles can be a competitive advantage when applying the plan on new processes and enable changes on old methods already implemented by the organization. Besides that, contribute to a productivity enhancement and consequently the employee's motivation

Planejamento para a implantação da ISO 9001 em uma empresa do setor industrial

The fierce competitiveness of the current market and the sophistication of customer requirements made the commitment to quality a need within organizations. The search for quality has been carried out by the adoption of quality management systems, a formal organization that should be present throughout the organization, from the initial identification of market needs to the satisfaction of customer requirements. The methodology most commonly used for this purpose is based on the requirements of ISO 9001, latest version of 2008. Considering this scenario, was developed a case study in a small company of the industrial sector with the development of a plan for the implementation of ISO 9001. The proposed methodology involved the construction of a theoretical framework on the subject and the development of a case study with a qualitative approach. Initially, was applied a questionnaire to the representative of the organization about the company's operating procedures, activity logs held, current documentation, planning and resource management for the construction of an assessment about the adequacy of the company needs to ISO 9001. Were obtained as results the characterization of production processes and organizational structure of the company and examples of policy and objectives of quality, performance indicators, document control, system for visualization of non-compliances, among others. Finally, the benefits of adopting a quality management system based on ISO 9001 requirements for the company and its environmental issues such as increased process efficiency, less waste and greater profitability, were pointed out, and the conditions for effective certification in the future

Qualidade da água no município de Lençóis Paulista-SP e Comparação entre métodos de purificação de água

The purpose of a water treatment plant (WTP) is to provide quality water to the population in the municipality where it is operate, being directly linked to the health of the community. The efficiency of a water treatment is directly related to the quality and reliability of the methods used. The analytical results of any laboratory test or calibration is a critical process for any company today. A tool used to assist in a quality management system process is ISO/IEC 17025:2005. Given the above, the objective of this study was to evaluate the performance of an ETA located in Lençóis Paulista-SP, using the analytical results obtained by physical, chemical and microbiological determinations in the period 1-30 October 2015. Such determinations are grounded in compliance with current Ordinance 2914 the Ministry of Health and the Quality Management System, which is required for all laboratories carrying out laboratory tests for control and surveillance of water quality for human consumption

Ações e percepções ambientais articuladas na sustentabilidade: estudos de múltiplos casos na indústria calçadista

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Uma visão da conscientização socioambiental das cafeterias de Presidente Prudente e seus consumidores

O presente trabalho trata da responsabilidade socioambiental das cafeterias de Presidente Prudente e de seus consumidores, tendo como objetivo descrever e reproduzir informações que nos dê uma visão socioambiental dos mesmos. Empregamos a pesquisa quantitativa, que é a mais indicada para estudos que mensuram e caracterizam o público-alvo das empresas. Para determinar o tamanho da amostra usamos um procedimento que envolveu três etapas: (i) avaliar a variável mais importante e mais significativa; (ii) analisar se é ordinal, intervalar ou nominal; (iii) verificar se a população é finita ou infinita. A amostra foi delimitada como aleatória simples e finita com margem de erro de 5%. Três empresas participaram dos estudos, sendo elas: Café do Feirante, Scada Café e uma empresa cuja identidade será preservada a pedido do responsável. A aplicação dos questionários foi feita durante três semanas. Após o seu recolhimento, analisamos e tabulamos os dados coletados. Os resultados obtidos originaram informações importantes para que as empresas deste seguimento possam criar novas linhas de produtos que considerem os fatores ecológicos, como também de um Sistema de Gestão Ambiental.

Análise da educação ambiental em uma agroindústria: um estudo de caso no município de Guararapes/SP

Pós-graduação em Agronegócio e Desenvolvimento - Tupã

Análise do funcionamento e a evolução de um programa de sugestões de ideias e seus benefícios

The competition for markets have created extreme challenges for companies that need an efficient management system. The transformational system involve all the employees in the task of eliminating waste, add value to products, reduce variations in processes, increase reliability and discover customer needs. The collaborative management is one of the focuses of this research. It was based on the analysis of the Fleury's suggestion program called Central de Ideias, The Fleury Group is one of the most traditional organizations of medical and health in the country. We pointed out the evolution of the program and we also showed the results of the changed of the management tool ideas. An extensive theoretical study was conducted in order to enhance the benefits that a suggestion system provides to the organizations. The Programa Central de Ideias has saved millions for Fleury and it has been made processes more efficient. The increasing of employees participation, the improvement of the internal communication and the refinement of the quality services are one of the suggestion system benefits

Green supply chain management em uma indústria de bens do consumo do Vale do Paraíba - SP

The Green Supply Chain Management (GSCM) is gaining prominence in the academy and business, as an approach that aims to promote economic and environmental gains. The GSCM is operated through the Environmental Management System Tools and treated as an Environmental Management System (EMS), involving Reverse Logistics, Green Purchasing, Green Sourcing, Green Design, Green Packaging, Green Operation, Green Manufacturing, Green Innovation and Customer Awareness. The objective of this study is to map the GSCM tools and identify their practice in a consumer goods industry in the Vale do Paraiba. The approach and data collection were made in the company's database chosen as the object of study, as well as through on site visits and interviews. The results showed that the tools Green Operation, Green Manufacturing, Green Innovation and Green Sourcing are applied in the company and just Costumer Awareness tool showed no practice at all. To other tools was identified ideology or interest of the company in applying them