Socially integrative customer service (SICS) : identification of a symbiotic link with corporate social responsibility

The aim of this study is to answer the research question "can customer service be revitalised through identification of a symbiotic relationship with social responsibility, linked by people-centricity?" The concept of customer service remains weak and there has been a lack of attention to the underlying purpose: "to serve". To strengthen the theory the humanistic nature of the concept should be revised. Fundamental to this argument is the question of who is a customer? To fully discover the scope of the concept requires a broader or more specifically a societal view. Herein the theme of social corporate responsibility is critical to the recognition of the customer service network (CSN). This suggestion in isolation is useful but structural. Another aspect must be identified to validate the "service" ethos. Through this reasoning the relational theme (RT) provides for a mechanism for this to be achieved. Therefore the theory of socially integrative customer service is based on broadening and deepening the customer service concept. This study is illustrated in the context of the grocery retail sector in the Republic of Ireland. Four case studies are presented, three based on company-wide and in-store research and a fourth is a cross-company study. Results across companies indicate acceptance of the research question and show evidence to validate SICS. There is scope to further develop SICS and to build on the CSN and the RT. Finally the concept of SICS provides for a diverse basis for further research. This theory does no purport to cause a paradigm shift but does add innovation to the body of knowledge. As is the hallmark of good theoretical development, the author has aimed to keep the philosophy simple.

Data-driven system identification via evolutionary retrieval of Takagi-Sugeno fuzzy models

Systemidentification, evolutionary automatic, data-driven model, fuzzy Takagi-Sugeno grammar, genotype interpretability, toxicity-prediction

Forearm surface EMG signals recognition and muscoloskeletal system dynamics identification using intelligent computational methods

Biosignals processing, Biological Nonlinear and time-varying systems identification, Electomyograph signals recognition, Pattern classification, Fuzzy logic and neural networks methods

Modulation of the activity of the mitochondrial BK-channel and the permeability transition pore by hypoxia and apoptotic factors

Magdeburg, Univ., Fak. für Naturwiss., Diss., 2010

Channel estimation and ICI cancellation for adaptive OFDM systems in doubly selective channels

Magdeburg, Univ., Fak. für Elektrotechnik und Informationstechnik, Diss., 2010

apoptosis-regulator c-FLIP : functional role in urothelial carcinoma and autoimmunity and identification of novel CD95 DISC-interacting proteins

Magdeburg, Univ., Fak. für Naturwiss., Diss., 2013

The Research of Increase of Channel Efficiency for IP Traffic Transmission over Digital Power Line Carrier Channels

This article is devoted to the research of channel efficiency for IP-traffic transmission over Digital Power Line Carrier channels. The application of serial WAN connections and header compression as methods to increase channel efficiency is considered. According to the results of the research an effective solution for network traffic transmission in DPLC networks was proposed.

Visual recognition systems in a car passenger compartment with the focus on facial driver identification

Magdeburg, Univ., Fak. für Informatik, Diss., 2014

Optimal experimental design for parameter identification and model selection

Magdeburg, Univ., Fak. für Elektrotechnik und Informationstechnik, Diss., 2014

Statistical model identification : dynamical processes and large-scale networks in systems biology

Magdeburg, Univ., Fak. für Verfahrens- und Systemtechnik, Diss., 2014

Statistical model identification : dynamical processes and large-scale networks in systems biology

Magdeburg, Univ., Fak. für Verfahrens- und Systemtechnik, Diss., 2014

Identification technique of mechanism-based constitutive model for cast iron under thermo-mechanical loads

Magdeburg, Univ., Fak. für Maschinenbau, Diss., 2015

Population biology of Eudendrium caraiuru (Cnidaria, Anthoathecata, Eudendriidae) from São Sebastião Channel, Southeastern Brazil

The ecology of Eudendrium spp. from the Brazilian coast is poorly known, although it already proved to be useful and important as a tool to solve some taxonomical problems of the genus. The seasonality and reproduction patterns of a population of Eudendrium caraiuru Marques & Oliveira, 2003 were studied. Data were sampled from test panels immersed in the water off Cabelo Gordo de Dentro beach, in São Sebastião Channel, Southeastern Brazil, from July 1999 to July 2000, every three months. Eudendrium caraiuru was active throughout the study period. Reproductive peaks of the species were regulated by cold and low-salinity water, although part of the population always bore mature gonophores. In addition to morphological differences, ecological differences between E. caraiuru and its similar species, E. glomeratum Picard, 1951, especially from well known populations of the Mediterranean Sea, corroborated that these species are diverse lineages of a unique ancestor.

First record of Chaunus achavali (Anura, Bufonidae) from Rio Grande do Sul, Brazil, with a key for the identification of the species in the Chaunus marinus group

The bufonid toad Chaunus achavali, a recently described species known only from Uruguay, is recorded for Brazil. This species is morphologically similar to C. ictericus and C. arenarum, and several individuals were labeled in Brazilian scientific collections under these taxa. A lectotype of C. arenarum is designated. Additional field notes on C. achavali and a key for the identification of the species in the Chaunus marinus group are presented.