The impact of service intangibility on consumer service quality expectations

Research consistently demonstrates the strategic benefits of providing quality in service delivery (Tse and Wilton 1988; Anderson and Zeithaml 1984). However, to deliver a quality service, it is first necessary to determine the level of quality expectations that consumers have for a particular service industry. This paper examines whether quality expectations vary across services based on their degree of total intangibility. A controlled, repeated measures design is utilised, whereby subjects are each asked to evaluate three services that vary in their degree of intangibility. Contrary to past findings, results indicate that consumer expectations for service quality do not vary with the level of intangibility of the service.

Service failure and recovery in the presence of service guarantees

This paper presents a conceptual model and propositions outlining how, in a service recovery encounter, service guarantees (unconditional and specific) operate in conjunction with other organisational recovery variables (guarantee facilitation and service provider concern), to influence customers’ justice perceptions and subsequent satisfaction evaluations.

Topology based packet marking for IP traceback

IP source address spoofing exploits a fundamental weakness in the Internet Protocol. It is exploited in many types of network-based attacks such as session hijacking and Denial of Service (DoS). Ingress and egress filtering is aimed at preventing IP spoofing. Techniques such as History based filtering are being used during DoS attacks to filter out attack packets. Packet marking techniques are being used to trace IP packets to a point that is close as possible to their actual source. Present IP spoofing  countermeasures are hindered by compatibility issues between IPv4 and IPv6, implementation issues and their effectiveness under different types of attacks. We propose a topology based packet marking method that builds on the flexibility of packet marking as an IP trace back method while overcoming most of the shortcomings of present packet marking techniques.

Influence of low-strain deformation characteristics of high strength sheet steel on curl and springback in bend-under-tension tests

The influence of low-strain deformation behavior on curl and springback in advanced high strength steels (AHSS) was assessed using a bend-under-tension test. The effect of yielding behavior on curl and springback was examined by heat-treating two dual-phase steels to induce yield point elongation, while keeping a relatively constant tensile strength and a constant sheet thickness. A dual-phase and TRIP steel with similar initial thickness and tensile strengths were also examined to investigate the effect of work-hardening on curl and springback. It is shown that while current understanding limits prediction of curl and springback in bending under tension using only the initial sheet thickness and tensile strength, both the yielding and work-hardening behavior can affect the results. Explanations for these effects are proposed in terms of the discontinuous yielding and flow stress in the materials.

Using mobile agents to detect node compromise in path-based DoS attacks on wireless sensor networks

Wireless sensor networks represent a new generation of real-time  embedded systems with significantly different communication constraints from the traditional networked systems. With their development, a new attack called a path-based DoS (PDoS) attack has appeared. In a PDoS attack, an adversary, either inside or outside the network, overwhelms sensor nodes by flooding a multi-hop endto- end communication path with either replayed packets or injected spurious packets. In this article, we propose a solution using mobile agents which can detect PDoS attacks easily.

Using mobile agents to detect and recover from node compromise in path-based DoS attacks in wireless sensor networks

Wireless sensor networks represent a new generation of real-time embedded systems with significantly different communication constraints from the traditional networked systems. With their development, a new attack called a path-based DoS (PDoS) attack has appeared. In a PDoS attack, an adversary, either inside or outside the network, overwhelms sensor nodes by flooding a multi-hop end-to end communication path with either replayed packets or injected spurious packets. Detection and recovery from PDoS attacks have not been given much attention in the literature. In this article, we propose a solution using mobile agents which can detect PDoS attacks easily and efficiently and recover the compromised nodes.

The effect of prestrain and bake hardening on the low-cycle fatigue properties of TRIP steel

The scope of this study was to examine the effects of plane strain prestrain, induced via cold-rolling, and subsequent automotive paint bake hardening cycle on both tensile and fatigue properties of a hot rolled TRIP780 multiphase steel. Strain-life data has been generated for as-received (0% prestrain), 10% and 20% prestrained samples, in both baked and unbaked conditions. Cold rolling  increased the number of strain reversals to failure at high cyclic strain amplitudes with no effect at low strain amplitudes. Bake hardening increased the number of reversals to failure at high cyclic strain amplitudes. The prestrained material exhibited partial cyclic softening, with some residual strength increase. The residual strength increase was attributed to the austenite to martensite transformation that occurred during the prestraining process.

Using mobile agents to recover from node and database compromise in path-based DoS attacks in wireless sensor networks

Wireless sensor networks represent a new generation of real-time embedded systems with significantly different communication constraints from the traditional networked systems. With their development, a new attack called a path-based DoS (PDoS) attack has appeared. In a PDoS attack, an adversary, either inside or outside the network, overwhelms sensor nodes by flooding a multi-hop end-to-end communication path with either replayed packets or injected spurious packets. Detection and recovery from PDoS attacks have not been given much attention in the literature. In this article, we consider wireless sensor networks designed to collect and store data. In a path-based attack, both sensor nodes and the database containing collected data can be compromised. We propose a recovery method using mobile agents which can detect PDoS attacks easily and efficiently and recover the compromised nodes along with the database.

Emulsions and microcapsules with substances having low interfacial tension, methods of making and using thereof

Disclosed are emulsions and microcapsules that comprise one or more substances with a low interfacial tension. Methods of making the emulsions and microcapsules as well as methods of using them are also disclosed. In some embodiments microbial oil is used. In some embodiments marine oil is used. In some embodiments the emulsion has a pH of greater than 6,0. In some embodiments the emulsion has a pH of less than 5,0.

Factors associated with low vitamin D status of Australian alpacas

Objective To investigate factors associated with low vitamin D status of alpacas at pasture in southern Australia.

Design A 2-year survey of alpacas from two farms in South Australia and three in Victoria. Blood samples were collected from 20 to 30 alpacas on each farm on five occasions each year. Breed, gender, age and fleece colour of animals were recorded.

Method Blood samples were assayed for plasma 2.5-hydroxycholecalciferol (25-OH D3) and plasma inorganic phosphorus (Pi). Data sets from 802 animal samples were analysed by multiple regression to determine variables associated with low vitamin D status of alpacas. The relationship between plasma 25-OH D3 and plasma Pi was also investigated.

Results Vitamin D status was significantly affected by month of sampling, with low values in late winter and high values in summer. Plasma vitamin D concentrations increased with age, were higher in alpacas with light fleeces than in those with dark fleeces and were also higher in the Suri than in the Huacaya breed. Plasma Pi concentrations were generally lower in alpacas with plasma 25-OH D3 values < 25 nmol/L.

Conclusions Young alpacas with dark fleeces are most at risk from vitamin D insufficiency in late winter in southern Australia. The present study indicates that plasma Pi values are not a reliable indicator of vitamin D status of alpacas as assessed by plasma 25-OH D3 concentrations.