Control d'un sistema de marcatge làser de caixes

Avui en dia, l’alta competitivitat que existeix al mercat, fa que les empreses hagin d’esprémer al màxim les seves possibilitats per no quedar-se enrere. Un dels processos en que aquest fet hi és més present és el productiu. L’empresa JCM Technologies també engloba aquest camp i és en un dels seus processos productius on aquest projecte pren part. L’objectiu d’aquest projecte final de carrera ha estat desenvolupar un sistema per poder marcar caixes mitjançant un làser de CO2 i un automatisme manipulador de caixes. D’aquesta manera aquest procés productiu té una durada molt inferior a l’antic procés, que consistia en enganxar una etiqueta al lloc on ara és marcat pel làser. Per satisfer els objectius, s’ha creat una aplicació de Windows que per mitjà d’una interfície gràfica, permet a l’usuari realitzar els passos necessaris per fer el marcatge. Primerament es recullen les dades procedents de la comanda; seguidament es seleccionen les que s’han de marcar a les caixes i s’envien al làser mitjançant comunicació sèrie; una vegada aquesta inicialització ha finalitzat correctament, s’engega la seqüència de marcatge de les caixes, que en marcarà la quantitat indicada. Aquest procés de marcatge consisteix en supervisar l’estat en que es troben certes senyals, procedents de l’automatisme i del làser, i depenent d’aquestes generar-ne unes altres. Aconseguint així realitzar el procés de marcatge de cada caixa. Com a conclusions cal dir, que els objectius s’han complert, ja que s’ha aconseguit un procés de marcatge ràpid i robust. També s’ha aconseguit que les parts de configuració de l’aplicació, i de les caixes siguin de fàcil manipulació. Per tant, amb l’acompliment dels objectius d’aquest projecte, aconseguim completar el sistema de marcatge, i permetre que les caixes siguin marcades de forma correcta, ràpida i eficient.

Disseny i elaboració d'un gimnàs on-line

L’evolució que ha experimentat la societat, les grans ciutats, la industrialització i molts altres factors han modificat l’estil de vida de les persones accentuant-ne, irremediablement, el sedentarisme i l’abstinència de realitzar exercici físic. La pràctica esportiva i/o d’exercici físic realitzada sota les condicions recomanades pels professionals, és beneficiosa per millorar el nivell de salut o mantenir-lo en tot el possible, ja que provoca modificacions beneficioses sobre el metabolisme, el sistema cardiovascular i l’aparell locomotor. Lamentablement, l’hàbit de realitzar exercici físic no és comú en totes les persones, ja sigui per l’estil de vida que genera incompatibilitats d’horaris amb la feina, fills i familiars o bé per mandra o desgana d’haver d’aprofitar aquelles estones de temps lliure per dedicar-los al culte del cos i de la salut. Els efectes negatius que suposa una modalitat de vida sedentària per a la salut són notablement elevats, amb la qual cosa, cal buscar sistemes per augmentar l’ interès de la població per la pràctica de l’esport i l’activitat física. La creació d’aquest projecte neix de la idea d’unir el fet d’enginyar un mètode per incrementar l’interès de les persones per l’exercici físic amb els avenços tecnològics que s’han realitzat aquesta última dècada relacionats amb el desenvolupament web i multimèdia. A grans trets, la idea general d’aquest projecte es basa en el cas d’un gimnàs real i en actiu, amb necessitat de crear un portal web que serveixi alhora de pàgina web informativa i d’eina de gestió acadèmica del centre proporcionant certes funcionalitats als clients tot presentant-los una nova modalitat de realitzar exercici físic dirigit: realitzar-lo des de casa. Per desenvolupar tot el sistema informàtic que ho durà a terme, després de realitzar una recerca, anàlisi i elecció de les eines mitjançant les quals poder-ho realitzar, s’ha optat per crear l’entorn web mitjançant els llenguatges HTML i PHP en combinació amb els fulls d’estil CSS. Pel que fa a l’entorn de desenvolupament, s’ha utilitzat Notepad++ i com a entorn de proves, WAMP Server. Per últim, pel que fa a la transmissió del contingut multimèdia (vídeos de les sessions d’activitats) s’ha utilitzat Flash Media Interactive Server en combinació de Flash Media Live Encoder per codificar-ne el contingut. L’usuari final, des de qualsevol punt del planeta, podrà realitzar (sempre i quan disposi del temps i el material necessari i una connexió a Internet) en temps real i en directe les classes dirigides que es realitzen al centre. Tanmateix, també s’ha desenvolupat una botiga virtual on qualsevol persona podrà comprar-hi, entre d’altres coses relacionades amb la pràctica de l’exercici físic, tot el material necessari per realitzar qualsevol de les activitats que s’imparteixen al gimnàs i ho rebrà còmodament a casa. Aprofitar unes circumstàncies econòmiques adverses per generar una nova manera de captar clients proporcionant-los una alternativa econòmica, diferent, nova i original d’anar al gimnàs. Temps de crisis, temps d’oportunitats. Aquesta és la moralitat que pretén donar aquest projecte.

HPLC-ESI-MS/MS analysis of oxidized di-caffeoylquinic acids generated by metalloporphyrin-catalyzed reactions

This paper reports an HPLC-ESI-MS/MS investigation on the oxidation of 3,5- and 4,5- dicaffeoylquinic acid using iron(III) tetraphenylporphyrin chloride as catalyst. Two major mono-oxidised products of the quinic acid moiety have been identified for both compounds. However, only the 4,5-derivative afforded two different tri-oxo products. Thus, it seems that the oxidation pattern depends on the number and positions of the caffeic acid moieties present in caffeoylquinic acid molecules.

De los contenidos a las competencias numéricas en la enseñanza obligatoria = From contents to numerical competence in Compulsory Secondary Education

Mathematics has formed part of all our daily lives since the most remote origins of our civilization, although on too many occasions schools have done little for this functional view of mathematics reclaiming the formal role of this discipline in detriment of its more practical and applied element. From this perspective the curriculum organized by competence arises due to the need to fill this vacuum and allow our students to function better in the constant elements of real situations which they are going to have to resolve throughout their lives. The specifying of this general view of mathematic competence in the numeric competence should allow all our students to progressively acquire numeric sense, that is, that they have the capacity to apply good quantitative ideas in real situations

Determination of polyphenol contents and antioxidant capacity of no-alcoholic red grape products (vitis labrusca) from conventional and organic crops

The polyphenol contents and antioxidant capacity of Brazilian red grape juices and wine vinegars were analyzed. Additionally, it was analyzed the human polyphenol absorption and acute effect in plasmatic oxidative metabolism biomarkers after juice ingestion. The organic Bordo grape juice (GBO) presented a higher level of trans-resveratrol, quercitin, rutin, gallic acid, caffeic acid and total flavonoids then other juices and vinegars as well as antioxidant capacity. The plasmatic polyphenol increased 27.2% after GBO juice ingestion. The results showed that juices and vinegars from Brazilian crops present similar chemical and functional properties described in studies performed in other countries.

Evaluating End-User Training Effectiveness in ERP System Implementation

Today’s business world demands more and more internal and external integration and transparency among companies at all fields. Integrated ERP (enterprise resource planning) systems offer a possibility to improve business practices and procedures by providing a unified view on the business including all functions and departments. Due to the obvious benefits, the popularity of integrated ERP systems keeps growing. The implementation of ERP systems has however proven risky. The implementation projects tend to be long, extensive, and costly – and often they end up in a failure. Due to the significant task and role changes ERP implementation brings to almost everybody in the company, training has been identified as one of the most critical success factors of an ERP implementation. To ensure that the training is conducted in the most effective and successful manner, the training outcomes should be evaluated. So far, training evaluation has however gained only limited attention at most companies investing in different training programs. Uponor corporation has initiated a large ERP implementation and process harmonization program in 2004. Thousands of end-users have been trained during this project so far, and the work still continues until the project is completed in 2010. In this thesis, the evaluation of end-user training in Uponor’s ERP program is brought further from the current state of performing the basic participant satisfaction survey in the end of each class. The results show that in order to reach reliable training effectiveness evaluation results, not only the reaction towards training but also transfer of skills and attitudes and the final results of the training program should be evaluated.

Improving and User Interface to E-Procurement Software Used in Asset Accounting and Investigating Effects to Efficiency

This diploma thesis has been done to international organization which takes care from the accounting actions of two major companies. In this organization are used three different purchasing tools which are used when new asset master data is wanted to input to SAP R/3- system. The aim of this thesis is to find out how much changing the user interface of one of these three e-procurement programs will affect to overall efficiency in asset accounting. As an addition will be introduced project framework which can be used in future projects and which help to avoid certain steps in the development process. At the moment data needs to be inputted manually with many useless mouse clicks and data needs to be searched from many various resources which slow down the process. Other organization has better tools at the moment than the myOrders system which is under investigation Research was started by exploring the main improvement areas. After this possible defects were traced. Suggested improvements were thought by exploring literature which has been written from usability design and research. Meanwhile also directional calculations from the benefits of the project were done alongside with the analysis of the possible risks and threats. After this NSN IT approved the changes which they thought was acceptable. The next step was to program them into tool and test them before releasing to production environment. The calculations were made also from implemented improvements and compared them to planned ones From whole project was made a framework which can be utilized also to other similar projects. The complete calculation was not possible because of time schedule of the project. Important observation in the project was that efficiency is not improved not only by changing the GUI but also improving processes without any programming. Feedback from end user should be also listened more in development process. End-user is after all the one who knows the best how the program should look like.

The purpose and use of passenger ships in 2058 - Future scenarios generated by the Delphi method

The purpose of the thesis is to generate scenarios of future purposes and of use of ships, suitable for STX Finland Cruise Oy to design and build, over a 50 year time span by applying the Delphi method and an open innovation approach in a future workshop. The scenarios were mapped out with help of two Delphi survey rounds and one future workshop. The number of participants in both surveys and the workshop was some twenty experts in each, representing various fields. On the basis of the first survey round, four different subject areas were selected for analysis: purposes for the use of ships; energy efficiency of cruises and ships; cost efficiency of sea transportation and vacation; and the views and expectations of the customers in the future. As a result of the future workshop, four different themes were established, which were studied further during the second Delphi round. The themes are future service and operation concepts; versatile uses of the space in ships; communication of environmental benefits of ships, future energy solutions and social interaction between passengers onboard. In addition to generating the scenarios, further aim of the thesis is to implement the Delphi method and workshop activity as foresight tools for STX Europe and to produce a chart of a future shipbuilding foresight community to can serve the open innovation processes in the maritime cluster as a whole.

Effect of Potato virus X on total phenol and alkaloid contents in Datura stramonium leaves

The present paper reports results of the effect of Potato virus X (PVX) on the contents of total phenols and alkaloids in leaves of Datura stramonium. A significant decrease in the contents of phenols and alkaloids was observed in leaves inoculated with PVX (X-I). However, there was an increase in the percentage of phenols in leaves rubbed with phosphate buffer (C1-I) and in leaves from the nodes immediately above, possibly induced by mechanical injury. Gas chromatography/mass spectroscopy revealed amounts of scopolamine in samples submitted to all treatments, except X-I, in which the amount of this alkaloid was low. High amounts of an unidentified compound (molecular ion m/z 302 and a prominent peak at m/z 129) were noted in extracts from leaves X-I, C1-I and leaves from the nodes immediately above the leaves inoculated with PVX. It is suggested that the synthesis and accumulation of the unidentified compound is a result of stress from mechanical injury and virus inoculation.

Elemental analysis of wood materials by external millibeam thick target PIXE

PIXE (Particle Induce X-ray Emission spectrometry) was used for analysing stem bark and stem wood of Scots pine, Norway spruce and Silver birch. Thick samples were irradiated, in laboratory atmosphere, with 3 MeV protons and the beam current was measured indirectly using a photo multiplicator (PM) tube. Both point scans and bulk analyses were performed with the 1 mm diameter proton beam. In bulk analyses, whole bark and sectors of discs of the stem wood were dry ashed at 550 ˚C. The ashes were homogenised by shaking and prepared to target pellets for PIXE analyses. This procedure generated representative samples to be analysed, but the enrichment also enabled quantification of some additional trace elements. The ash contents obtained as a product of the sample preparation procedure also showed to be of great importance in the evaluation of results in environmental studies. Spot scans from the pith of pine wood outwards, showed clearly highest concentrations of manganese, calcium and zinc in the first spot irradiated, or 2-3 times higher than in the surrounding wood. For stem wood from the crown part of a pine this higher concentration level was found in the first four spots/mms, including the pith and the two following growth rings. Zinc showed increasing concentrations outwards in sapwood of the pine stem, with the over-all lowest concentrations in the inner half of the sapwood. This could indicate emigration of this element from sapwood being under transformation to heartwood. Point scans across sapwood of pine and spruce showed more distinct variations in concentrations relative to hearth wood. Higher concentrations of e.g. zinc, calcium and manganese were found in earlywood than in denser latewood. Very high concentrations of iron and copper were also seen for some earlywood increments. The ash content of stem bark is up to and order higher than for the stem wood. However, when the elemental concentration in ashes of bark and wood of the same disc were compared, these are very similar – this when trees are growing at spots with no anthropogenic contamination from the atmosphere. The largest difference was obtained for calcium which appeared at two times high concentrations in ashes of bark than in ashes of the wood (ratio of 2). Pine bark is often used in monitoring of atmospheric pollution, where concentrations in bark samples are compared. Here an alternative approach is suggested: Bark and the underlying stem wood of a pine trees are dry ashed and analysed. The elemental concentration in the bark ash is then compared to the concentration of the same element in the wood ash. Comparing bark to wood includes a normalisation for the varying availability of an element from the soil at different sites. When this comparison is done for the ashes of the materials, a normalisation is also obtained for the general and locally different enrichment of inorganic elements from wood to bark. Already a ratio >2 between the concentration in the bark ash and the concentration in the wood ash could indicate atmospheric pollution. For monitoring where bark is used, this way of “inwards” comparison is suggested - instead of comparing to results from analyses of bark from other trees (read reference areas), growing at sites with different soil and, locally, different climate conditions. This approach also enables evaluation of atmospheric pollution from sampling of only relative few individual trees –preferable during forest felling.

Convergence and divergence in global economy and social development : global perspectives on the contents of economic and soical development policy and its effects on rich and poor countries

The study of convergence and divergence in global economy and social development utilises comparative indicators to investigate the contents of economic and social development policy and their effects on the global samples that represent the rich industrial, semi-industrial and the poor developing nations. The study searchesfor answers to questions such as "what are the objectives of economic growth policies in globalisation under the imperatives of convergence and divergence, and how do these affect human well-being in consideration to the objectives of social policy in various nations?" The empirical verification of data utilises the concepts of the `logic of industrialism´ for comparative analysis that focuses mainly on identifying the levels of well-being in world nations after the Second World War. The perspectives of convergence and divergence in global economy and social development critically examine the stages of early development processes in global economy, distinguish the differences between economy and social development, illustrate the contents of economic and social development policies, their effects on rich and poor countries, and the nature of convergence and divergence in propelling economic growth and unequal social development in world nations. The measurement of convergence and divergence in global economy and social development utilised both economic and social data that were combined into an index that measures the precise levels of the effects of economic and social development policies on human well-being in the rich and poor nations. The task of finding policy solutions to resolve the controversies are reviewed through empirical investigations and the analyses of trends indicated within economic and social indicators and data. These revealed how the adoption of social policy measures in translating the gains from economic growth, towards promoting education, public health, and equity, generate social progress and longer life expectancy, higher economic growth, and sustain more stable macro economy for the nations. Social policy is concerned with the translation of benefits from objectives of global economic growth policies, to objectives of social development policy in nation states. Social policy, therefore, represents an open door whereby benefits of economic growth policies are linked with the broader objectives of social development policy, thereby enhancing the possibility of extending benefits from economic growth to all human being in every nation.

Evaluation of the throughfall and stemflow nutrient contents in mixed and pure plantations of Acacia mangium, Pseudosamenea guachapele and Eucalyptus grandis

The interception of the rainfall by the forest canopy has great relevance to the nutrient geochemistry cycle in low fertility tropical soils under native or cultivated forests. However, little is known about the modification of the rainfall water quality and hydrological balance after interception by the canopies of eucalyptus under pure and mixed plantations with leguminous species, in Brazil. Samples of rainfall (RF), throughfall (TF) and stemflow (SF) were collected and analyzed in pure plantations of mangium (nitrogen fixing tree -NFT), guachapele (NFT) and eucalyptus (non-nitrogen fixing tree -NNFT) and in a mixed stand of guachapele and eucalyptus in Seropédica, State of Rio de Janeiro, Brazil. Nine stemflow collectors (in selected trees) and nine pluviometers were randomly disposed under each stand and three pluviometers were used to measure the incident rainfall during 5.5 months. Mangium conveyed 33.4% of the total rainfall for its stem. An estimative based on corrections for the average annual precipitation (1213 mm) indicated that the rainfall's contribution to the nutrient input (kg ha-1) was about 8.42; 0.95; 19.04; 6.74; 4.72 and 8.71 kg ha-1 of N-NH4+, P, K+, Ca+2, Mg+2 and Na+, respectively. Throughfall provided the largest contributions compared to the stemflow nutrient input. The largest inputs of N-NH4+ (15.03 kg ha-1) and K+ (179.43 kg ha-1) were observed under the guachapele crown. Large amounts of Na+ denote a high influence of the sea. Mangium was the most adapted species to water competitiveness. Comparatively to pure stand of eucalyptus, the mixed plantation intensifies the N, Ca and Mg leaching by the canopy, while the inputs of K and P were lower under these plantations.

Chloroplastid pigment contents and chlorophyll a fluorescence in Amazonian tropical three species

Plants react to changes in light and hydrological conditions in terms of quantity and composition of chloroplastidic pigments, which affects the photosynthetic properties and consequently the accumulation of plant biomass. Thus, the chloroplastidic pigment concentration and chlorophyll a fluorescence of three Amazonian species (Bertholletia excelsa, Carapa guianensis e Dipteryx odorata) were investigated in sun and shade leaves form the tree crown collected during two distinct periods of precipitation (dry and rainy seasons). Pigment contents were determined by spectrophotometry and fluorescence variables were determined using a portable fluorometer. The results demonstrated that the species showed high concentrations of Chl a, Chl b e Chl total during the wet season in relation to the dry season, especially in shade leaves. A higher concentration of carotenoids was found in B. excelsa, when compared with leaves of C. guianensis and D. odorata. In leaves of B. excelsa and D. odorata no significant difference was found in relation to the photochemistry of photosystem II (Fv/Fm) between the wet and dry seasons. In conclusion, the three species react differently to variations in the light and precipitation conditions regarding light capture, aspects that might be considered in the management of forest plantations.

Kuulla vai kuunnella – käyttäjää osallistavan palveluinnovoinnin lähestymistavan toteuttamisen haasteita julkisella sektorilla

Julkisen sektorin itsensä synnyttämien innovaatioiden ja innovoinnin näkökulma on verrattain tuore innovaatiotutkimuksen tutkimuskohde. Vielä uudempaa lähestymistapaa edustaa käyttäjälähtöinen ja käyttäjää osallistava palveluinnovaatiotutkimus julkisella sektorilla. Käyttäjälähtöisen ja käyttäjää osallistavan palveluinnovoinnin lähestymistavan toteuttamisesta ollaan kiinnostuneita, mutta tieteelliseen tutkimukseen perustuva tieto lähestymistavasta on vielä kohtuullisen niukkaa. Tämän käyttäjälähtöiseen palvelujen innovointiin keskittyvän väitöskirjatutkimuksen päätavoitteena on mikrotasolla tunnistaa ja ryhmitellä käyttäjää osallistavan palveluinnovoinnin lähestymistavan toteuttamisen haasteita julkisella sektorilla. Väitöskirjatutkimuksen alatavoitteena on tutkimuksesta saatavan tiedon avulla muodostaa kysymyslista tukemaan lähestymistavan käyttöönottamista ja toteuttamista julkisen sektorin palveluorganisaatioissa ja -verkostoissa. Julkisen palvelusektorin ohella väitöskirjan tutkimustuloksia voivat soveltuvin osin hyödyntää myös yksityisen ja kolmannen sektorin palveluorganisaatiot ja -verkostot sekä käyttäjälähtöisen innovaatiopolitiikan suunnitteluun ja sen jalkauttamiseen osallistuvat tahot. Haasteita lähestytään tutkimuksessa käyttäjälähtöisen ja käyttäjää osallistavan palveluinnovoinnin lähestymistavan piirteiden kautta ja haasteita tarkastellaan kehittäjäviranomaisten (ryhmätaso) näkökulmasta. Kuntasektori on valittu tutkimukseen edustamaan julkista sektoria. Lähestymistavan piirteiksi tutkimuksessa määritellään käyttäjänäkökulman ohjaava rooli organisaation innovaatiotoiminnan strategisella tasolla ja palvelujen uudistamisprosessien tasoilla, avoimuus (erityisesti käyttäjärajapinta) ja tulkinnallisuus innovaatioprosessien varhaisessa vaiheessa sekä laaja-alainen käsitys innovaatioiden lähteistä käyttäjänäkökulmaa muodostettaessa. Tutkimuksen kohteena on hyvinvointipalveluinnovaatioprosessien varhainen vaihe, jolloin keskeisessä asemassa on uusien ideoiden sekä uuden tiedon ja ymmärryksen hankinta hyödynnettäväksi innovaatioprosessien seuraavissa vaiheissa. Tutkimuksessa rajaudutaan käyttäjälähtöisen palveluinnovoinnin muotoon, jossa käyttäjät intentionaalisesti ja konkreettisesti osallistetaan kehittäjäviranomaisjohtoisiin palveluinnovaatioprosesseihin. Käyttäjiksi tutkimuksessa ymmärretään palvelun loppukäyttäjät palvelujen ”ulkoisina hyödyntäjinä” ja yli sektorialisten palveluprosessien henkilöstö palvelujen ”sisäisinä hyödyntäjinä”. Hyvinvointipalveluista tutkimuksessa ovat edustettuina sosiaali- ja terveyspalvelut sekä ikäihmisten palvelukeskusten tarjoamat palvelut. Kuntasektorin innovaatiotoiminnan kenttä ymmärretään tutkimuksessa verkostomaisena kokonaisuutena, joka ylittää kuntien hallinnolliset rajat. Artikkeliväitöskirjana toteutetun väitöskirjatutkimuksen metodologia perustuu usean tapauksen tapaustutkimukseen (multiple case-studies) ja kvalitatiiviseen tutkimusotteeseen. Työn empiirinen osuus koostuu viidestä artikkelina julkaistusta osatutkimuksesta. Osatutkimuksissa käytetään tapaustutkimuksen eri variaatioita, ja tutkimusaineistot on kerätty kolmesta eri perustutkimusympäristöstä. Osatutkimuksien tapaukset on valittu palvelun käyttäjien ”äänen jatkumon” (the voice of the customer) eri kohdista. Käyttäjän ääntä käytetään tutkimuksessa metodisena ratkaisuna ja metaforana. Lisäksi käyttäjän ääni ymmärretään tutkimuksessa paremminkin kollektiivisena ja laajemmista palvelujen kehittämisnäkökulmista kertovana tekijänä kuin yksittäisten palvelun käyttäjien tarpeista ja toiveista kertovana metaforana. Käyttäjää osallistavan palveluinnovoinnin lähestymistavan toteuttamisen haasteiksi julkisella sektorilla tutkimuksessa tunnistetaan viisi haastetta. Tiivistetysti haasteena on 1. palvelujen käyttäjien subjektiuteen perustuva käyttäjälähtöisyys palvelujen uudistamisessa 2. tunnistaa palvelun käyttäjät innovaatiotoiminnan voimavarana ja rohkaistua heidän osallistamiseensa 3. sitoutuminen yhteistoiminnallisuuteen käyttäjä- ja muita rajapintoja ylittävissä palvelujen uudistamisprosesseissa ja innovaatiohakuisuus työskentelyssä 4. oivaltaa palvelutoivelistoja ja asiakaspalautteita laajempia kehittämisnäkökulmia 5. synnyttää luottamukseen perustuva hyvä kierre palvelun käyttäjien ja kehittäjien välille. Tutkimustuloksena syntyneet haasteet paikannetaan tutkimuksessa käyttäjän äänen jatkumolle erilaisin painotuksin. Lisäksi tutkimustulosten pohjalta tehdään kolme keskeistä johtopäätöstä. Ensinnäkin palvelun kehittäjätahon sekä palvelun loppukäyttäjien ja palvelujen sisäisten hyödyntäjien väliltä on tunnistettavissa innovaatiopotentiaalia sisältäviä rakenteellisia aukkoja. Toiseksi kehittäjäviranomaistahon valmius ja halu laajentaa tiedonmuodostustaan palvelujen uudistamisessa palvelun käyttäjien kanssa yhteisöllisen tiedonmuodostuksen suuntaan on puutteellinen. Kolmanneksi palvelujen kehittäjätaho ei ole sisäistänyt riittävässä määrin käyttäjää osallistavan palveluinnovoinnin lähestymistavan metodologisia perusajatuksia. Tutkimuksessa tunnistetut viisi haastetta osoittavat, että käyttäjää osallistavan palveluinnovoinnin lähestymistavan käyttöönotto hyvinvointipalveluorganisaation tai -verkoston palvelujen innovoinnin lähestymistavaksi ei ole mekaaninen toimenpide. Lähestymistavan käyttöönottoa tukeva kysymyslista perustuu tutkimuksessa tunnistettuihin haasteisiin. Kysymyslista on laadittu siten, että kysymykset liittyvät laajasti julkisten palveluorganisaatioiden ja -verkostojen innovaatiokulttuuriin. Kaksiosaisen kysymyslistan ensimmäisen osan kysymykset käsittelevät innovointia ohjaavia mentaalisia malleja. Ensimmäisessä osassa esitetään esimerkiksi seuraava kysymys: ”Millaista käsitystäpalvelun käyttäjistä (kuntalaisista) sekä käyttäjien ja kehittäjien (viranomaisten) välisestä suhteesta ilmennämme palvelujen innovoinnissa; onko palvelujen käyttäjä (kuntalainen) kohde, jolle kehitetään palveluja, vai onko hän jopa välttämätön kehittämiskumppani?”. Kysymyslistan toisen osan kysymykset liittyvät innovaatiokäytänteisiin ja valmiuksiin. Esimerkkinä voidaan mainita seuraava kaksiosainen kysymys: ”Tukevatko innovaatiokäytänteemme käyttäjärajapinnan ylittäviä innovaatioprosesseja ja sitoudummeko avoimin mielin työskentelyyn palvelun käyttäjien, potentiaalisten käyttäjien tai ei-käyttäjien kanssa? Mitä hyötyjä koemme yhteistoiminnallisuudesta koituvan meille ja käyttäjille sekä innovaation laatuominaisuuksiin?”. Mitä tulee tutkimuksen otsikon alkuosaan ”kuulla vai kuunnella”, vastaus on, että pääpaino on sanalla ”kuulla”. Pohdintaluvussa tuodaan myös esille tarve – tai ainakin kriittisen tarkastelun tarve – käyttäjälähtöisen ja käyttäjää osallistavan palveluinnovoinnin käsitteen ja sen luonteen sekä tavoitteiden määrittelemiselle julkisen sektorin ominaispiirteistä käsin vastapainona alkuperältään yksityisen sektorin liiketoimintakontekstista lähtöisin oleville määrittelyille.