Perceptions of critical situations involving football fans: the dynamics of conflict escalation or de-escalation

Fan violence in the context of football matches has drawn the attention of stakeholders and the media. This phenomenon has also attracted the scientific community’s attention, where research mostly focused on reasons for violence escalation. The Elaborated Social Identity Model (ESIM; Drury & Reicher, 2000) for example focuses on group-interactions and social identities, while the Aggravation Mitigation Model (AM model; Hylander & Guvå, 2010) concentrates on factors contributing to an escalation or a non-escalation of group-violence. However individual perceptions of the different persons involved in potential conflicts have not been sufficiently examined. Beside of that research in domestic football or involving ultrafans is scarce. Especially in Switzerland, there is a lack of research concerning the dynamics of the development or non-development of fan violence. This exploratory study included eight critical situations from the season 2012/2013 of the Swiss premier league to gather data about the perceptions of various persons involved (fans, police officers or security) and the dynamics contributing towards escalation or de-escalation. Fifty-nine narrative interviews were conducted and analysed with interpretative phenomenological analysis (Smith, Flowers, & Larkin, 2009). The individuals involved (fans, police and security personnel) showed groupspecific perceptions and a tendency to stereotype the opponent group. Provocative symbols (balaclavas or riot-gear uniforms) were important for the interpretation of the situation. No escalation occurred when successful communication and sufficient distance between the groups was established. Knowledge about the local fan culture is important, because it influences the perception of legitimacy on the side of the fans. This study improves the understanding of fan violence and is congruent with the ESIM and the AM model. It is suggested to deploy police dialogue teams without riot gear. Their task is to establish direct communication with the fans to facilitate a peaceful ending of a critical situation.

Evaluation of an inventory for the assessment of critical incidents involving football fans

Introduction: Fan violence is a frequent occurrence in Swiss football (Bundesamt für Polizei, 2015) leading to high costs for prevention and control (Mensch & Maurer, 2014). Various theories put forward an explanation of fan violence, such as the Elaborated Social Identity Model (Drury & Reicher, 2000)and the Aggravation Mitigation Model (Hylander & Guvå, 2010). Important observations from these theories are the multi-dimensional understanding of fan violence and the Dynamics occurring in the fan group. Nevertheless, none of them deal with critical incidents (CIs) which involve a tense atmosphere combined with a higher risk of fan violence. Schumacher Dimech, Brechbühl and Seiler (2015) tackled this gap in research and explored CIs where 43 defining criteria were identified and compiled in an integrated model of CIs. The defining criteria were categorised in four higher-order themes “antecedents” (e.g. a documented history of fan rivalry), “triggers” (e.g. the arrest of a fan), “reactions” (e.g. fans masking themselves) and “consequences” (e.g. fans avoiding communication with fan social workers). Methods: An inventory based on this model is being developed including these 43 criteria. In an exploratory phase, this inventory was presented as an online questionnaire and was completed by 143 individuals. Three main questions are examined: Firstly, the individual items are tested using descriptive analyses. An item analysis is conducted to test reliability, item difficulty and discriminatory power. Secondly, the model’s four higher-order themes are tested using exploratory factor analysis (EFA). Thirdly, differences between sub -groups are explored, such as gender and age-related differences. Results: Respondents rated the items’ importance as high and the quota of incomplete responses was not systematic. Two items were removed from the inventory because of low mean or a high rate of “don’t know”-responses. EFA produced a six-factor solution grouping items into match-related factors, repressive measures, fans’ delinquent behaviour, intra-group behaviour, communication and control and inter-group factors. The item “fans consume alcohol” could not be ordered into any category but was retained since literature accentuates this factor’s influence on fan violence. Analyses examining possible differences between groups are underway. Discussion: Results exploring the adequacy of this inventory assessing defining criteria of CIs in football are promising and thus further evaluative investigation is recommended. This inventory can be used in two ways: as a standardised instrument of assessment for experts evaluating specific CIs and as an instrument for exploring differences in perception and assessment of a CI e.g. gender and age differences, differences between interest groups and stakeholders.

Evaluation of an inventory for the assessment of critical incidents involving football fans

Introduction: Fan violence is a frequent occurrence in Swiss football (Bundesamt für Polizei, 2015) leading to high costs for prevention and control (Mensch & Maurer, 2014). Various theories put forward an explanation of fan violence, such as the Elaborated Social Identity Model (Drury & Reicher, 2000) and the Aggravation Mitigation Model (Hylander & Guvå, 2010). Important observations from these theories are the multi-dimensional understanding of fan violence and the dynamics occurring in the fan group. Nevertheless, none of them deal with critical incidents (CIs) which involve a tense atmosphere combined with a higher risk of fan violence. Schumacher Dimech, Brechbühl and Seiler (2015) tackled this gap in research and explored CIs where 43 defining criteria were identified and compiled in an integrated model of CIs. The defining criteria were categorised in four higher-order themes “antecedents” (e.g. a documented history of fan rivalry), “triggers” (e.g. the arrest of a fan), “reactions” (e.g. fans masking themselves) and “consequences” (e.g. fans avoiding communication with fan social workers). Methods: An inventory based on this model is being developed including these 43 criteria. In an exploratory phase, this inventory was presented as an online questionnaire and was completed by 143 individuals. Three main questions are examined: Firstly, the individual items are tested using descriptive analyses. An item analysis is conducted to test reliability, item difficulty and discriminatory power. Secondly, the model’s four higher-order themes are tested using exploratory factor analysis (EFA). Thirdly, differences between sub-groups are explored, such as gender and agerelated differences. Results: Respondents rated the items’ importance as high and the quota of incomplete responses was not systematic. Two items were removed from the inventory because of low mean or a high rate of “don’t know”-responses. EFA produced a six-factor solution grouping items into match-related factors, repressive measures, fans’ delinquent behaviour, intra-group behaviour, communication and control and inter-group factors. The item “fans consume alcohol” could not be ordered into any category but was retained since literature accentuates this factor’s influence on fan violence. Analyses examining possible differences between groups are underway. Discussion: Results exploring the adequacy of this inventory assessing defining criteria of CIs in football are promising and thus further evaluative investigation is recommended. This inventory can be used in two ways: as a standardised instrument of assessment for experts evaluating specific CIs and as an instrument for exploring differences in perception and assessment of a CI e.g. gender and age differences, differences between interest groups and stakeholders. References: Bundesamt für Polizei. (2015). Jahresbericht 2014. Kriminalitätsbekämpfung Bund. Lage, Massnahmen und Mittel [Electronic Version]. Drury, J., & Reicher, S. (2000). Collective action and psychological change. The emergence of new social identities. British Journal of Social Psychology, 39, 579-604. Hylander, I., & Guvå, G. (2010). Misunderstanding of out-group behaviour: Different interpretations of the same crowd events among police officers and demonstrators. Nordic Psychology, 62, 25-47. Schumacher-Dimech, A., Brechbühl, A. &, Seiler, R. (2016). Dynamics of critical incidents with potentially violent outcomes involving ultra fans: an explorative study. Sport in Society. Advance online publication. doi: 10.1080/17430437.2015.1133597

Health information exchange: Using metrics to address quality of care and return on investment

Health Information Exchange (HIE) will play a key part in our nation’s effort to improve healthcare. The evidence of HIEs transformational role in healthcare delivery systems is quite limited. The lack of such evidence led us to explore what exists in the healthcare industry that may provide evidence of effectiveness and efficiency of HIEs. The objective of the study was to find out how many fully functional HIEs are using any measurements or metrics to gauge impact of HIE on quality improvement (QI) and on return on investment (ROI).^ A web-based survey was used to determine the number of operational HIEs using metrics for QI and ROI. Our study highlights the fact that only 50 percent of the HIEs who responded use or plan to use metrics. However, 95 percent of the respondents believed HIEs improve quality of care while only 56 percent believed HIE showed positive ROI. Although operational HIEs present numerous opportunities to demonstrate the business model for improving health care quality, evidence to document the impact of HIEs is lacking. ^

Risk and protective factors associated with depression among racial and ethnic mothers of adolescents

The central paradigm linking disadvantaged social status and mental health has been the social stress model (Horwitz, 1999), the assumption being that individuals residing in lower social status groups are subjected to greater levels of stress not experienced by individuals from higher status groups. A further assumption is that such individuals have fewer resources to cope with stress, in turn leading to higher levels of psychological disorder, including depression (Pearlin, 1989). Despite these key assumptions, there is a dearth of literature comparing the social patterning of stress exposure (Hatch & Dohrenwend, 2007; Meyer, Schwartz, & Frost, 2008; Kessler, Mickelson, & Williams, 1999; Turner & Avison, 2003; Turner & Lloyd, 1999; Turner, Wheaton, & Lloyd, 1995), and the distribution and contribution of protective factors, posited to play a role in the low rates of depression found among African- and Latino-Americans (Alegria et al., 2007; Breslau, Aguilar-Gaxiola, Kendler, Su, Williams, & Kessler, 2006; Breslau, Borges, Hagar, Tancredi, Gilman, 2009; Gavin, Walton, Chae, Alegria, Jackson, & Takeuchi, 2010; Williams, & Neighbors, 2006). Thus, this study sought to describe both the distribution and contribution of risk and protective factors in relation to depression among a sample of African-, European-, and Latina-American mothers of adolescents, including testing a hypothesized mechanism through which social support, an important protective factor specific to women and depression, operates. ^ Despite the finding that the levels of depression were not statistically different across all three groups of women, surprising results were found in describing the distribution of both risk and protective factors, in that results reported among all women who were mothers when analyzed masked differences within each ethnic group when SES was assessed, a point made explicit by Williams (2002) regarding racial and ethnic variations in women's health. In the final analysis, while perceived social support was found to partially mediate the effect of social isolation on depression, among African-Americans, the direct effect of social isolation and depression was lower among this group of women, as was the indirect effect of social isolation and perceived social support when compared to European- and Latina-American mothers. Or, put differently, higher levels of social isolation were not found to be as associated with more depression or lower social support among African-American mothers when compared to their European- and Latina-American counterparts. ^ Women in American society occupy a number of roles, i.e., that of being female, married or single, mother, homemaker or employee. In addition, to these roles, ethnicity and SES also come into play, such that the intersection of all these roles and the social contexts that they occupy are equally important and must be taken into consideration when making predictions drawn from the social stress model. Based on these findings, it appears that the assumptions of the social stress model need to be revisited to include the variety of roles that intersect among individuals from differing social groups. More specifically, among women who are mothers and occupy a myriad of other roles, i.e., that of being female, married or single, African- or Latina-American, mother, homemaker or employee, the intersection of all the roles and the social contexts that women occupy are equally important and must be taken into consideration when looking at both the types and distribution of stressors across women. Predictions based on simple, mutually exclusive categories of social groups may lead to erroneous assumptions and misleading results.^

Impacto de la Asignación Universal por Hijo en la escolaridad de las familias pobres. El caso de Villa Argüello [Berisso] [2007-2014]

El presente trabajo tiene como objetivo analizar el impacto que la AUH tuvo, en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Bs. As.), para así, observar los cambios y/o continuidades en los significados y en la praxis escolar de los niños/as perceptores de la AUH, durante el período 2007-2013. Al meditar sobre las investigaciones que nos anteceden, creemos observar que ninguna abordó específicamente el impacto que la AUH tuvo, sobre las representaciones y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos. Tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del DNU 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en la praxis y en los significados escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable llevar a cabo nuestra investigación, utilizando una metodología de tipo cualitativa. Para ello, recurriremos a la historia social a través de los testimonios y de las entrevistas, para analizar así la dimensión "escolaridad" de la AUH

Impacto de la Asignación Universal por Hijo (AUH) en la escolaridad de las familias pobres : El caso de Villa Argüello (Berisso) 2007-2013

El presente trabajo tiene como objetivo analizar el impacto, que la Asignación Universal por Hijo (en adelante AUH) tuvo en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Buenos Aires), durante la implementación de dicha asignación; a través de la observación de los cambios y/o continuidades en los significados y prácticas escolares de los niños/as perceptores de esta AUH; para comprender las representaciones de los integrantes de las familias respecto de la AUH, como también la praxis escolar de los niños/as, antes y después de percibir la AUH (2007-2013). Puesto que hemos percibido que los estudios que anteceden a nuestra investigación, no abordaron específicamente el impacto que la AUH tuvo, sobre los significados y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos, como tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del Decreto de Necesidad y Urgencia 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en las prácticas y representaciones escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable investigar a partir de lo cualitativo desde la perspectiva de la historia social

Impacto de la Asignación Universal por Hijo (AUH) en la escolaridad de las familias pobres : El caso de Villa Argüello (Berisso) 2007-2013

El presente trabajo tiene como objetivo analizar el impacto, que la Asignación Universal por Hijo (en adelante AUH) tuvo en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Buenos Aires), durante la implementación de dicha asignación; a través de la observación de los cambios y/o continuidades en los significados y prácticas escolares de los niños/as perceptores de esta AUH; para comprender las representaciones de los integrantes de las familias respecto de la AUH, como también la praxis escolar de los niños/as, antes y después de percibir la AUH (2007-2013). Puesto que hemos percibido que los estudios que anteceden a nuestra investigación, no abordaron específicamente el impacto que la AUH tuvo, sobre los significados y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos, como tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del Decreto de Necesidad y Urgencia 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en las prácticas y representaciones escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable investigar a partir de lo cualitativo desde la perspectiva de la historia social

Impacto de la Asignación Universal por Hijo en la escolaridad de las familias pobres. El caso de Villa Argüello [Berisso] [2007-2014]

El presente trabajo tiene como objetivo analizar el impacto que la AUH tuvo, en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Bs. As.), para así, observar los cambios y/o continuidades en los significados y en la praxis escolar de los niños/as perceptores de la AUH, durante el período 2007-2013. Al meditar sobre las investigaciones que nos anteceden, creemos observar que ninguna abordó específicamente el impacto que la AUH tuvo, sobre las representaciones y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos. Tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del DNU 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en la praxis y en los significados escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable llevar a cabo nuestra investigación, utilizando una metodología de tipo cualitativa. Para ello, recurriremos a la historia social a través de los testimonios y de las entrevistas, para analizar así la dimensión "escolaridad" de la AUH

Impacto de la Asignación Universal por Hijo en la escolaridad de las familias pobres. El caso de Villa Argüello [Berisso] [2007-2014]

El presente trabajo tiene como objetivo analizar el impacto que la AUH tuvo, en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Bs. As.), para así, observar los cambios y/o continuidades en los significados y en la praxis escolar de los niños/as perceptores de la AUH, durante el período 2007-2013. Al meditar sobre las investigaciones que nos anteceden, creemos observar que ninguna abordó específicamente el impacto que la AUH tuvo, sobre las representaciones y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos. Tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del DNU 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en la praxis y en los significados escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable llevar a cabo nuestra investigación, utilizando una metodología de tipo cualitativa. Para ello, recurriremos a la historia social a través de los testimonios y de las entrevistas, para analizar así la dimensión "escolaridad" de la AUH

Impacto de la Asignación Universal por Hijo (AUH) en la escolaridad de las familias pobres : El caso de Villa Argüello (Berisso) 2007-2013

El presente trabajo tiene como objetivo analizar el impacto, que la Asignación Universal por Hijo (en adelante AUH) tuvo en las representaciones y prácticas escolares de las familias destinatarias, domiciliadas en el barrio Villa Argüello (Berisso, Provincia de Buenos Aires), durante la implementación de dicha asignación; a través de la observación de los cambios y/o continuidades en los significados y prácticas escolares de los niños/as perceptores de esta AUH; para comprender las representaciones de los integrantes de las familias respecto de la AUH, como también la praxis escolar de los niños/as, antes y después de percibir la AUH (2007-2013). Puesto que hemos percibido que los estudios que anteceden a nuestra investigación, no abordaron específicamente el impacto que la AUH tuvo, sobre los significados y las prácticas escolares de los niños/as y de sus familias, desde los propios sujetos, como tampoco incorporaron la opinión de los docentes, directivos, psicopedagogos y preceptores respecto a la asistencia y retención escolar de los niños/as perceptores del Decreto de Necesidad y Urgencia 1602/09. Por lo tanto, para evaluar si las políticas sociales del modelo de la post-convertibilidad, generaron modificaciones en las prácticas y representaciones escolares de los niños/as en situación de pobreza a través de la AUH, consideramos indispensable investigar a partir de lo cualitativo desde la perspectiva de la historia social

A study of four listed micro finance institutions

Compared to the size of the microfinance market, the number of Microfinance Institutions that are professionally ran like commercial banks is still scarce, and even more scarce are the MFI listed in public stock exchanges. This document focuses on four listed MFIs and reviews its business model and funding sources. The document also analyses the market price evolution of the listed shares and investigates whether investors are assigning a premium to the MFIs compared with its respective market indices. Keywords: Microfinance institutions, Micro-credits, Financial Institutions, Equity; Stock Exchange.

Información personal: la nueva moneda de la economía digital

Technological progress has profoundly changed the way personal data are collected, accessed and used. Those data make possible unprecedented customization of advertising which, in turn, is the business model adopted by many of the most successful Internet companies. Yet measuring the value being generated is still a complex task. This paper presents a review of the literature on this subject. It has been found that the economic analysis of personal information has been conducted up to now from a qualitative perspective mainly linked to privacy issues. A better understanding of a quantitative approach to this topic is urgently needed.

Desarrollo de una herramienta de gestión de proyectos y recursos en la nube integrada en Salesforce CRM

La actividad de muchas empresas, y en concreto las de software, está basada en proyectos. Típicamente, estas empresas tendrán un modelo de negocio orientado a productos para un mercado abierto, o un modelo de negocio orientado a consultoría para otras empresas. La empresa LeadClic Solutions se incluye en el segundo grupo. Se trata de una consultoría especializada en una tecnología emergente, Salesforce, cuya labor consiste en el desarrollo de aplicaciones cloud en esta plataforma que satisfagan las necesidades de sus clientes, desde empresas relativamente pequeñas hasta grandes empresas internacionales. Ante esta variedad de realidades, LeadClic necesita una herramienta versátil que permita una gestión eficaz de proyectos de distinta índole, integrando al mismo tiempo gestión de clientes, planificación, control de tiempo y costes, seguimiento, y gestión de recursos humanos. En la actualidad, la empresa basa esta gestión en un gran elenco de programas especializados, desatacando hojas de cálculo, herramientas de gestión de proyectos en diversos programas locales o en la nube, correo electrónico, servicios de comunicación y desarrollos personalizados en Salesforce. El objetivo de este Trabajo Fin de Grado es el diseño, implementación y validación de una herramienta en la nube, sobre la plataforma Salesforce, que integre las soluciones a todas las necesidades de la empresa. ---ABSTRACT---Many companies’ activity, in particular software companies’, is based on projects. Typically, these companies have a product for open market - oriented business model, or a B2B consultancy business model. The company LeadClic Solutions is included in the second group. It is a small consultancy, specialized in an emergent technology, Salesforce, that develops cloud applications in that platform to satisfy its clients’ needs, from small companies to big international ones. Faced with this variety of situations, LeadClic needs a versatile tool able to cope with an effective management of projects of different types, integrating at once client management, planning, time and costs control, monitoring, and human resources management. At the moment, the company bases this management on a wide range of specialized programs, such as spreadsheets, local and cloud based project management tools, emailing, communication services and Salesforce based custom developments. This Final Degree Project seeks to design, implement and validate a cloud based tool, on the Salesforce platform, to integrate the solution to all of the company’s needs into one single application.

La planificación estratégica en los procesos de conformación de las ciudades globales: Los casos de Singapur y Dubái

La globalización, en las últimas décadas, ha tenido una amplia repercusión e influencia sobre la evolución de los procesos que intervienen en la gestión y la ordenación urbano-territorial. Esta influencia ha sido especialmente destacable en los procesos de conformación de las Ciudades Globales (CG). No obstante, dentro de los procesos actuales, y de los ya iniciados décadas atrás, se encuentran discordancias tanto con respecto a los modelos de gestión urbanoterritoriales como con relación a los procesos de conformación de las CG. Esto es debido a que cada territorio o CG no ha seguido un proceso homogéneo; sino que, a través del modelo empresarial de la “Planificación Estratégica” (PE) cada proceso ha sido adaptado para poder atender y potenciar las características más singulares de cada territorio, y de esta forma, poder alcanzar las ambiciosas posiciones de liderazgo. Por este motivo, el éxito de la PE se ha basado en simplificar la complejidad de los modelos y agentes que participan en los procesos de conformación de los territorios y ciudades globales. En esta investigación se propone analizar el valor de la PE como proceso de gestión y ordenación urbano-territorial; al igual que se pretende esclarecer tanto los modelos como los elementos de los que se compone. Para, poder así, identificar las relaciones que se producen entre los modelos y elementos principales de los que se compone una PE. Por motivos relacionados con la necesaria acotación de toda investigación, y mediante el apoyo de tanto el tutor de esta investigación como de expertos externos consultados, se ha acordado analizar los aspectos más característicos del proceso estratégico, como son: los territoriales, los económicos y los de gobernanza. Esta investigación se ha llevado a cabo a través del uso del método estudio de casos, mediante un proceso de recogida de información compuesto por dos estudios de campo, Singapur y Dubái, con similitudes tanto en el proceso como en los resultados. También se han realizado consultas a expertos multidisciplinares, cuya información y aportaciones se han articulado y procesado mediante la utilización del sistema de análisis de realidades complejas, presentado en el marco conceptual. Los resultados del estudio de los casos de Singapur y de Dubái muestran como las acciones urbano-territoriales que se han llevado a cabo en ambas ciudades y en sus territorios circundantes son consecuencia del uso de la planificación estratégica en beneficio de un mejor posicionamiento dentro del contexto global. De esta forma, mediante el análisis de las asimetrías y de las relaciones existentes entre el proceso, los casos de estudio y el contexto global, se identifica y se esclarece los términos relacionados con las ciudades globales referentes, consolidadas y emergentes. A su vez, a lo largo del marco conceptual se correlaciona y esclarece los procesos territoriales, económicos y de gobernanza, identificando las responsabilidades entre las instituciones, los organismos, los agentes y los actores (tanto públicos como privados) que inician y gestionan tanto el plan estratégico como los procesos derivados de él. Para finalizar, el análisis cruzado de los resultados demuestra la relación existente entre la planificación estratégica, la ordenación urbano-territorial, la gestión económica y la gobernanza. Pudiéndose identifican las asimetrías producidas durante la implantación de un plan estratégico, de forma que, tras un análisis del sistema de realidades complejas, estas asimetrías puedan ser solventadas. RESUMO Nas últimas décadas, a globalização tem tido um grande impacto sobre a evolução dos processos de gestão e planejamento urbano-territorial. Essa influência foi particularmente notável nos processos de formação das cidades globais (CG). No entanto, comparando os processos atuais e aqueles iniciados há décadas, as discrepâncias são encontradas tanto no que diz respeito aos modelos de uso do solo urbano, como em relação aos processos de formação e gestão das CG. Isso ocorre porque cada território ou CG não tem seguido um processo uniforme; mas, por meio do modelo de negócios de "Planejamento Estratégico" (PE) cada processo foi adaptado para servir e melhorar as características mais singulares de cada território para alcançar posições de liderança global. Portanto, o sucesso do PE é baseado na simplificação da complexidade dos modelos e atores envolvidos nos processos de formação dos territórios e das cidades globais. Esta pesquisa tem como objetivo analisar o valor do PE como um processo de gestão territorial e urbana; como também esclarecer os modelos e elementos do PE estudados. Para, então, poder identificar as relações que ocorrem entre os modelos e os principais elementos integrantes de um PE. Como recorte de pesquisa, após consultas com o tutor da pesquisa e com outros pesquisadores especialistas, decidiu-se analisar os aspectos mais característicos do processo estratégico, sendo eles: os territoriais, os econômicos e os de governabilidade. Esta pesquisa ’e um estudo de casos. Para realizá-lo, foram escolhidos dois estudos de campo (Dubai e Cingapura) e além de consultas com especialistas multidisciplinares, cujas informações e colaborações foram analisadas por um sistema de analise de realidades complexas, explicado na parte conceitual dessa tese. Os resultados do estudo dos casos de Dubai e Cingapura mostra como as ações urbanoterritoriais que foram realizadas em ambas cidades e em seus territórios circundantes são resultado do uso do planejamento estratégico em prol de uma melhor localização no contexto global. Assim, através da análise das assimetrias e da relação entre o processo, os estudos de caso e o contexto global, identifica-se e esclarece os termos relacionados com as cidades globais referentes, consolidadas e emergentes. Também, no arcabouço conceitual correlacionase e esclarecem-se os processos econômicos, territoriais e de governabilidade, identificando as responsabilidades das instituições, agências, agentes e atores (públicos e privados), que iniciam e gerenciam tanto o plano estratégico, como os processos derivados. A análise cruzada dos resultados demonstra a relação entre o planejamento estratégico, o planejamento urbano-territorial, a gestão econômica e a governabilidade. A pesquisa é capaz de identificar as assimetrias produzidas durante a implementação de um plano estratégico, para que depois da análise do sistema de realidades complexas, essas assimetrias possam ser resolvidas. ABSTRACT Globalization, in recent decades, has had a wide impact and influence on the evolution of the processes involved in the urban planning management. This influence has been particularly notable in the formation processes for the Global Cities (GC). However, within the current processes, even in those started decades ago, discrepancies are found between the urbanterritorial models and their relation to the processes of formation for the CG. This is because each territory, or CG, has not followed a uniform process; although, each process has been adapted through the business model of the "Strategic Planning" (SP) to serve and enhance the most unique characteristics of each urban territory, until reaching the ambitious global leadership positions. Therefore, the success of SP is based on simplifying the complexity of the models and actors involved in the processes of formation of the GCs and territories. This research aims to analyze the value of SP as a process for the urban and territorial management; intended to clarify both models and elements of which it is composed. And, for so, identify the relationships that occur between them. For reasons related to the required limits of all research, and through the support of this research by both the tutor and the consulted outside experts, has agreed to analyze the most characteristic aspects of the strategic process, which are: territory, economy and governance. This research was conducted through the use of the case study methodology; by a process of information collection of two field studies, Singapore and Dubai, with similarities in both the process and the results; and through consultation with a variety of multidisciplinary experts. Whose information and input has been articulated and processed by the use of a system prepared for the complex analysis of realities presented in the research’s conceptual framework. Thus, analyzing the asymmetries and relationship between the results of the study cases of Singapore and Dubai, have shown how the urban-territorial actions, which have been carried out in both cities and in their surrounding territories, are the result of the use of the strategic planning process for the benefit of a better position with respect to the global context. Meanwhile, along the conceptual framework correlates and clarifies the territorial, economic and governance processes, identifying responsibilities between the institutions, agencies, agents and actors (public and private) that initiate and manage both strategic planning and processes derived from it. Finally, the cross-analysis of the results shows the relationship between strategic planning, urban and territorial planning, economic management and governance. Being able to identify and eliminate the asymmetries produced during the implementation of a strategic planning for the formation of a Global City.