1000 resultados para Qualité de service


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2003 Annual Report Highlights

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Information and communication technologies pose accessibility problems to people with disabilities because its design fails to take into account their communication and usability requirements. The impossibility to access the services provided by these technologies creates a situation of exclusion that reduces the self-suficiency of disabled individuals and causes social isolation, which in turn diminishes their overall quality of life. Considering the importance of these technologies and services in our society, we have developed a pictogram-based Instant Messaging service for individuals with cognitive disabilities who have reading and writing problems. Along the paper we introduce and discuss the User Centred Design methodology that we have used to develop and evaluate the pictogram-based Instant Messaging service and client with individuals with cognitive disabilities taking into account their communication and usability requirements. From the results obtained in the evaluation process we can state that individuals with cognitive disabilities have been able to use the pictogram-based Instant Messaging service and client to communicate with their relatives and acquaintances, thus serving as a tool to help reducing their social and digital exclusion situation.

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The purpose of this study was to assess the knowledge and attitude of health care professionals regarding their use of universal precaution measures at a public emergency service. The study also aimed to assess the rates of occupational accidents involving biological substances among those workers. This study was performed with 238 workers, from June to November 2006, using univariate and multivariate analysis. The chance of not adopting precaution measures was 20.7 (95% CI: 5.68 - 75.14) times greater among drivers compared to physicians. No significant association was found between adopting universal precaution measures. The occupational accident rate was 20.6% (40.8% involving sharp-edged objects). The risk of physicians having an occupational accident was 2.7(95% CI: 1.05 - 7.09) times higher than that of drivers. The fact that a staff member had adequate knowledge about universal precaution measures was insufficient to foster compatible attitudes towards reducing the risk of transmitting infectious agents and causing occupational accidents.

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Ce rapport a pour objectif général d'évaluer l'offre en matière d'éducation sexuelle dans les écoles vaudoises en vue de l'adapter à l'évolution de la société et de répondre aux exigences de la loi sur les subventions. Confiée à l'Institut universitaire dedecine sociale et préventive, l'évaluation comprend un inventaire des prestations en éducation sexuelle dispensées aux écoliers vaudois, une description de leur articulation avec le monde scolaire, une revue de la littérature et des cadres de référence existants, une comparaison avec la situation prévalant dans les cantons romands, ainsi qu'un recueil des besoins et attentes des partenaires dans le domaine de l'éducation sexuelle.

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The purpose of this paper is to describe the development and to test the reliability of a new method called INTERMED, for health service needs assessment. The INTERMED integrates the biopsychosocial aspects of disease and the relationship between patient and health care system in a comprehensive scheme and reflects an operationalized conceptual approach to case mix or case complexity. The method is developed to enhance interdisciplinary communication between (para-) medical specialists and to provide a method to describe case complexity for clinical, scientific, and educational purposes. First, a feasibility study (N = 21 patients) was conducted which included double scoring and discussion of the results. This led to a version of the instrument on which two interrater reliability studies were performed. In study 1, the INTERMED was double scored for 14 patients admitted to an internal ward by a psychiatrist and an internist on the basis of a joint interview conducted by both. In study 2, on the basis of medical charts, two clinicians separately double scored the INTERMED in 16 patients referred to the outpatient psychiatric consultation service. Averaged over both studies, in 94.2% of all ratings there was no important difference between the raters (more than 1 point difference). As a research interview, it takes about 20 minutes; as part of the whole process of history taking it takes about 15 minutes. In both studies, improvements were suggested by the results. Analyses of study 1 revealed that on most items there was considerable agreement; some items were improved. Also, the reference point for the prognoses was changed so that it reflected both short- and long-term prognoses. Analyses of study 2 showed that in this setting, less agreement between the raters was obtained due to the fact that the raters were less experienced and the scoring procedure was more susceptible to differences. Some improvements--mainly of the anchor points--were specified which may further enhance interrater reliability. The INTERMED proves to be a reliable method for classifying patients' care needs, especially when used by experienced raters scoring by patient interview. It can be a useful tool in assessing patients' care needs, as well as the level of needed adjustment between general and mental health service delivery. The INTERMED is easily applicable in the clinical setting at low time-costs.

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Cette contribution se penche sur les initiatives participatives conçues et mises en oeuvre par la Ville de Genève. Elle se compose d'une première partie, retraçant les principales lignes conceptuelles soutenant la démocratie participative; ceci aussi bien dans le domaine des sciences politiques, que dans celui des disciplines psychosociales. La deuxième partie est constituée d'un inventaire et une analyse des principaux processus participatifs s'étant déroulé dans la commune au cours de ces dix dernières années. Leurs caractéristiques et effets sont examinés selon une grille comprenant trois critères : - les résultats substantiels, inhérents à la pertinence des décisions issues des processus participatifs - la promotion de la cohésion et émancipation sociales, obtenues par le biais de dispositifs participatifs - l'ouverture de l'espace politique, au niveau local, que l'on peut attribuer à la poursuite de la participation comme mode d'intervention au sein de la collectivité. L'étude a été effectuée dans le cadre d'un mandat confié à l'étudiante par l'Unité Agenda 21 de la Ville de Genève. Elle servira comme base de travail pour un groupe d'accompagnement chargé de mettre en place des standards et une marche à suivre en matière de participation pour l'ensemble de la commune, conformément aux Engagements d'Aalborg, auxquels la Ville de Genève a adhéré en 2010. Il convient cependant de noter que le choix des données récoltées, ainsi que la critique qui en est présentée, sont de la seule responsabilité de l'autrice.

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BACKGROUND: The superficial femoral vein (SFV) is a well-established alternative conduit for infra-inguinal reconstructivenous hypertension after SFV harvest may however result in significant morbidity. This study reports the efficiency of SFV as conduit for infra-inguinal reconstructions and characterize the anatomic and physiologic changes in harvest limbs and their relationship to the development of venous complications. METHODS: From May 1999 through November 2003, 23 SFV were harvested from 21 patients undergoing infra-inguinal reconstructions. Bypasses were controlled by regular duplex-ultrasound. The venous morbidity was assessed by measurements of leg circumferences, strain-gauge plethysmography and quality of life, investigated by the VEINES-QOL scale. RESULTS: At a mean follow-up of 10.4 months (range 1-56), primary, secondary patency and limb salvage rates of infra-inguinal bypasses using SFV are 71.4%, 76.2% and 85.7% respectively. No patient had major venous claudication. Oedema was significantly present in nine patients. Strain-gauge plethysmography showed outflow obstruction in all patients. The VEINES-QOL assessment showed no limitation in social and domestic activity, moderate complain about leg heaviness despite presence of oedema. CONCLUSION: The SFV harvest is a reliable conduit for infra-inguinal reconstructions and results in moderate venous morbidity in terms of functional consequences and quality of life.