1000 resultados para Qualidade de atendimento


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Brazil has about 12 % of a life´s essential resource: the superficial fresh water of the planet. However, today it is possible to observe the bad management of this resource, generating serious consequences on the quality that results in the loss of the use´s availability. In this scenario, the catchment of rainwater for undrinkable use is an alternative that has been broadly studied for the scientific community. When planning a system of rainwater catchment, the sizing of the required volume of the tank that will keep the water has a fundamental importance for the project, seeing that the supersizing of the tank can bring high costs and the undersizing can bring shortage in the water supply. This paper used a methodology based on two concepts: the harvesting efficiencies and the attending efficiencies of the system. This method takes as principle that exist a perfect demand that minimize the repayment time, condition that happened when the efficiencies are equal. Brazilian’s cities with different weathers and different rainfalls where chosen to simulate the attending for different demands for a typical residence. The data where parameterized according to the roof area and the number of residents, that way is possible that a future conference can be easily done and it also ensure results closer to the reality. The results showed that cities with a lower period of drought, even those with high level of rainfall on the raining mouths, have lower potential of water supply. The cities where the rainfall is more constant and also more high, even small roofs areas and small tank´s volumes – about half of the size compare to the cities with less propitious conditions – can generate high levels of water saving. With an eye to promote the environmental sustainability, the investment on projects for the catchment of rainwater is a good alternative

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O acesso à educação infantil é um direito da criança, a sua oferta é obrigação do poder público municipal embora a matrícula seja uma opção da família. Devido a crescente demanda nesta etapa da educação, surgiram estratégias para ampliar o atendimento. Em sendo assim, atualmente tem-se expandido, na rede pública, a oferta de vagas para educação infantil principalmente por meio de convênios e parcerias público-privadas, de certa maneira, incentivados pelo Fundo de Manutenção e Desenvolvimento da Educação Básica e de Valorização dos Profissionais da Educação (FUNDEB), que admite a distribuição dos recursos públicos às instituições conveniadas. Este estudo está vinculado ao Grupo de Estudos e Pesquisas em Política Educacional, GREPPE (grupo interinstitucional) – Seção Rio Claro, mais precisamente ao Projeto de Pesquisa intitulado Avaliando a produção científica sobre financiamento e convênios na educação infantil, coordenado pela Profª Drª Regiane Helena Bertagna. O presente trabalho teve como objetivo mapear e analisar a temática relacionada ao conveniamento e financiamento da educação infantil a partir de periódicos científicos nacionais de educação, avaliados pela CAPES como ―A1 – ano de referência 2008 - durante os anos de 2000 a 2010. Por meio de pesquisa de natureza qualitativa, de levantamento e análise bibliográfica, foram verificados e analisados os assuntos mais abordados em relação à temática nos estudos científicos, a saber: teoria econômica em educação; globalização e educação; Estado e educação; organismos internacionais e a infância; política de fundos para educação; atendimento na educação infantil. Verificou-se que o periódico que mais apresentou artigos sobre a temática foi o Educação & Sociedade (CEDES). Em defesa da importância da garantia do direito... (Resumo completo, clicar acesso eletrônico abaixo)

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This research reffers to a study of case about Jardim Cherveson district, in which was mensured the quality of life of the resident population. The term quality of life has a dificult definition, because include a lot of variables objectives and subjectives, however, we can say that good quality of life depends on health condition of the individual. To assess the quality of life of the residents on district were verified the diseases of higher occurrence, identifing if the same were caused by the condition of local urban infrastructure and still the treatment of the Unidade Básica de Saúde in the study area

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Increasingly competitive markets have driven the search for companies in many different ways to win and keep customers. The service level is basically the performance of companies in fulfilling the orders made, or how companies demonstrate to their clients efforts in their behalf. This work aims to solve the difficulties faced by a multinational company present in Brazil, in the distribution of its products in the category Ice Cream in order to improve the service level of their customers. Review the logistics network and concepts related to the distribution system of products is one of several ways to achieve this goal, as well as the use of IT and tools to assist in planning and programming of the physical distribution of products. In this study we used the concept of direct distribution system called Transit Point (TP). The TP provides at the same time, a strategy of rapid response, flexibility, low transportation costs and no inventory. A router - software capable of simulating the actual conditions experienced in the daily distribution - was used to assist in calculations. Results showed reductions of up to 47.5% in transportation costs and better conditions were provided in the distribution of products, positively impacting on service levels and in the maintenance of products quality, with a reduction of 1.6% of the total costs involve

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This work is a study on the Technical Service Library and Documentation Prof. Carlos Alberto de Buarque Borges , on the Faculdade de Engenharia de Guaratinguetá , regarding to the service user , aiming to detect and analyze the current problems and suggesting improvements that could result in optimization of care and increased quality of services. For this, was chosen the methodology of Business Processes Modeling, which enabled the detailing of the processes implemented in the library and the identification the critical points , as low investment and short number of employees, which made possible suggest ways to improve the quality of service to users, as awareness campaigns and the implementation of an system to input the literature needed for each course

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Since when nurseries and pre-schools were established to serve educationally Brazilian children by Federal Constitution of 1988, advances were taken up claiming the improvement of early childhood education, such as raising the professional training, transfer of funds, construction of schools, as well as legal provisions have been drafted to guide and define the pedagogical practices of early childhood education. This paper intends to discuss the National Curriculum Guidelines for Early Childhood Education, which define how they should be organized teaching practice, and examine how the activities should be developed in early childhood education institutions, to objectify the holistic development of children in seeking quality care this stage of basic education.

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Introduction: Oral health can affect quality of life, and the OHIP-14 index (Oral Health Impact Profile) is useful for evaluating this impact. Objective: to investigate the impact of oral health conditions on the quality of life of patients over  50  years, assessing, initially, the consistency of the short form of the Oral Health Impact Profile index (OHIP-14). Material and method: A cross-sectional study was performed among 149 patients of two public institutions for routine dental (UNESP) and medical practice (Municipal). They were interviewed using the OHIP-14 formulary, assessing its internal consistency (Cronbach´s alpha coefficient) and the OHIP-mean (additive method). The patients were distributed according to sex, age, and education level. The comparisons of interest were made using Student´s t test at a 5% level of significance. Result: A total of consecutive patients (n = 149) participated of this study (87% response rate). Cronbach´s alpha coefficient was 0.78, denoting a good consistency of the OHIP index. The OHIP mean was 4.98. The most prevalently affected OHIP domains were dimensions of physical pain: painful aching (11.40%) and uncomfortable eating foods (21.50%). There was non-significant difference (p > 0.05) between the mean OHIP value in relation to each of gender, age, and education level. Conclusion: The OHIP-14 is a reliable instrument of assessing oral health-related quality of life, and among patients under routine practice, it was found a low impact of oral conditions on their quality of life in the studied institutions (UNESP and Municipal).

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Objectives: 1) to evaluate the impact of oral health problems on the quality of life of pregnant women by the simplified Oral Health Impact Profile (OHIP-14) questionnaire as well by the presence of dental caries, periodontal disease and denture use/need; 2) to correlate the sociodemographic variables and the oral health conditions revealed in the clinical examinations with the OHIP-14. Method: In addition to the application of the OHIP-14 questionnaire, clinical examination of the oral conditions (CPI - community periodontal index, DMFT and prosthetic evaluation) was performed on 51 pregnant women, who sought dental treatment between April 2008 and August 2010 at the Preventive Dentistry Clinic. Descriptive analyses were made for sample characterization, bivariate analysis (chi-square or Fisher’s exact tests) and multiple logistic regressions at a 5% significance level to assess the correlation between the impact of oral health on the quality of life of pregnant women and the socio-demographic and clinical variables. Results: The OHIP-14 data showed a lesser impact of oral health on the women’s quality of life. The mean DMFT was 12.8; 70.6% of the pregnant women presented dental calculus and 58.8% needed prostheses. The association between OHIP-14 data and last dental visit and DMFT remained in the final regression model (p<0.05). Conclusion: Caries experience of the pregnant women was considered high. Most of them needed prostheses and presented dental calculus. The OHIP-14 presented a low impact on this population and was significantly influenced by the last dental visit and the DMFT index.

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Pós-graduação em Ginecologia, Obstetrícia e Mastologia - FMB

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Pós-graduação em Pesquisa e Desenvolvimento (Biotecnologia Médica) - FMB

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Pós-graduação em Medicina Veterinária - FCAV

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People with disabilities require special dental care according to the type of disability, degree of involvement of intellectual and motor complications, such individuals may have dental problems that require specific training of the dentist. The objective of this study was a literature review emphasizing the need for early and preventive dental treatment for people with disabilities and training and technical knowledge necessary for quality service performed by the dentist. The literature review was conducted primarily using articles published nationally, to establish the development of dentistry for special patients in Brazil, thus emphasizing some policies and measures adopted in certain areas of the country. It was concluded that preventive care is essential and that the projects of health promotion are important facilitators of social inclusion and provide increased success in dental care. Technical training of professionals is extremely important, therefore, be important to trace an appropriate treatment plan and establish communication with the multidisciplinary team involved in patient care.

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Humanization at dental care is highly important due to uneven relation between scientific / technical advances in dentistry and thequality of human contact. The dental treatment goes beyond the field of scientific knowledge. Therefore, the dental treatment requiresbalance among technical skill, scientific training, and humanist vision of health promotion. Contemporarily, humanization is understoodas tripod based on user's rights, dental practice and organization of a humanized model. Curriculum integration of ethical, humanistic,scientific and technical contents is an important and current challenge on teaching / learning process for professionals at Dentistry. Thispaper aims to, guided by the literature review, to present some considerations on human care in dentistry, with emphasis on theimportance of professional /patient relationship for promoting oral health. It is suggested that dentists reflect on the urgent need ontheoretical basis of humanization and patient-professional relationship for health care.Descriptors: Humanization of Assistance; Dental Staff