Facilitating coordination improvement efforts in cross-functional process development programs

Business process improvement is a common approach in increasing the effectiveness of an organization. It can be seen as an effort to increase coordination between units. Process improvement has proved to be challenging, and most management consultation firms facilitate organizations in this kind of initiatives. Cross-functional improvement is one of the main areas for internal consultants as well. However, the needs, challenges and means of cross-functional help have been rarely discussed in the literature. The objective of this thesis is on one hand to present a conceptual and descriptive framework to help understand the challenges of facilitating coordination improvement efforts in cross-functional improvement programs, and on the other hand to develop and test feasible solutions for some facilitation situations. The research questions are: 1. Why and in what kind of situations do organizations need help in developing coordination in cross-functional processes? 2. How can a facilitator help organizations in improving coordination to develop cross-functional processes? The study consists of two parts. The first part is an overview of the dissertation, and the second part comprises six research publications. The theoretical background for the study are the differentiation causing challenges in cross-functional settings, the coordination needed to improve processes, change management principles, methods and tools, and consultation practises. Three of the publications introduce tools for helping in developing prerequisites, planning responsibilities and supporting learning during the cross-functional program. The three other papers present frameworks to help understand and analyse the improvement situation. The main methodological approaches used in this study are design science research, action research and case research. The research data has been collected from ten cases representing different kinds of organizations, processes and developing situations. The data has been collected mainly by observation, semi-structured interviews and questionnaires. The research contributes to the rare literature combining coordination theories and process improvement practises. It also provides additional understanding of a holistic point of view in process improvement situations. The most important contribution is the addition to the theories of facilitating change in process improvement situations. From the managerial point of view, this study gives advice to managers and consultants in planning and executing cross-functional programs. The main factors increasing the need for facilitation are the challenges for differentiation, challenges of organizational change in general, and the novelty of initiatives and improvement practices concerning process development. Organizations need help in creating the prerequisites to change, in planning initiatives, easing conflict management and collaboration between groups, as well as supporting the learning of cross-functional improvement. The main challenges of facilitation are combining the different roles as a consultant, maintaining the ownership for the improvement project with the client, and supporting learning in the client organization.

Prediction of the economic cost of individual long-term care in the Spanish population

Pensions together with savings and investments during active life are key elements of retirement planning. Motivation for personal choices about the standard of living, bequest and the replacement ratio of pension with respect to last salary income must be considered. This research contributes to the financial planning by helping to quantify long-term care economic needs. We estimate life expectancy from retirement age onwards. The economic cost of care per unit of service is linked to the expected time of needed care and the intensity of required services. The expected individual cost of long-term care from an onset of dependence is estimated separately for men and women. Assumptions on the mortality of the dependent people compared to the general population are introduced. Parameters defining eligibility for various forms of coverage by the universal public social care of the welfare system are addressed. The impact of the intensity of social services on individual predictions is assessed, and a partial coverage by standard private insurance products is also explored. Data were collected by the Spanish Institute of Statistics in two surveys conducted on the general Spanish population in 1999 and in 2008. Official mortality records and life table trends were used to create realistic scenarios for longevity. We find empirical evidence that the public long-term care system in Spain effectively mitigates the risk of incurring huge lifetime costs. We also find that the most vulnerable categories are citizens with moderate disabilities that do not qualify to obtain public social care support. In the Spanish case, the trends between 1999 and 2008 need to be further explored.

Tackling Societal Challenges Related to Ageing and Transport Transition: An Introduction to Philosophical Principles of Causation Adapted to the Biopsychosocial Model

In geriatrics, driving cessation is addressed within the biopsychosocial model. This has broadened the scope of practitioners, not only in terms of assessing fitness to drive, but also by helping to maintain social engagements and provide support for transport transition. Causes can be addressed at different levels by adapting medication, improving physical health, modifying behaviour, adapting lifestyle, or bringing changes to the environment. This transdisciplinary approach requires an understanding of how different disciplines are linked to each other. This article reviews the philosophical principles of causality between fields and provides a framework for understanding causality within the biopsychosocial model. Understanding interlevel constraints should help practitioners overcome their differences, and favor transversal approaches to driving cessation.

Necessitats dels familiars de pacients amb càncer

El càncer produeix un impacte a la família en totes les seves esferes, la família ha de modificar les seves rutines familiars i adoptar nous rols. En el moment del diagnòstic del càncer, a cada família hi ha una persona que assumeix el rol de cuidador principal. Aquest cuidador és el que s’ocupa del malalt a casa i fa d’enllaç entre la família i l’equip sanitari. En front del càncer, la família i el cuidador tenen un conjunt de dubtes, d’inquietuds, de preocupacions que s’acaben traduint en necessitats. L’equip sanitari i Infermeria especialment ha d’atendre aquestes necessitats i ajudar a satisfer-les. Objectiu: L’objectiu principal d’aquest treball es descriure quines són les necessitats que presenten la família i el cuidador dels pacients oncològics. Metodologia: Es va dur a terme una revisió de la literatura entre setembre del 2013 i maig del 2014. Es va utilitzar la base de dades Pubmed, a més de pàgines web i llibres. Es van obtenir un total de 75 fonts, 56 en angles, 18 en espanyol i 1 en català. Resultats: La bibliografia agrupa les necessitats de les famílies i els cuidadors en 7 grans categories: físiques, psicològiques i emocionals, socials, de informació i formació, econòmiques, de transport i espirituals. Pel que fa a necessitats més especifiques, algunes de les més freqüents són tenir informació sobre el pronòstic del malalt, assegurar-se de que l’equip sanitari està donant la millor atenció possible al malalt. Sembla haver-hi una relació entre el grau de no satisfacció de les necessitats i el grau d’ansietat i depressió en la família i el cuidador. Els autors consultats no coincideixen en afirmar si la majoria del les necessitats es veuen satisfetes o no. Conclusions: La família i el cuidador d’un pacient amb càncer també han de rebre atenció per part dels professionals. En moltes ocasions la família treu importància a les seves necessitats per tal de que l’equip sanitari es centri només en el malalt. Infermeria té un paper fonamental en detectar les necessitats dels familiars i cuidadors i en ajudar a satisfer-les, de manera que la família estigui en les millors condicions possibles per cuidar del malalt. Paraules clau: Càncer, família, cuidador, necessitats familiars, rol d’Infermeria

Artifacts and pitfalls in shoulder magnetic resonance imaging

AbstractMagnetic resonance imaging has revolutionized the diagnosis of shoulder lesions, in many cases becoming the method of choice. However, anatomical variations, artifacts and the particularity of the method may be a source of pitfalls, especially for less experienced radiologists. In order to avoid false-positive and false-negative results, the authors carried out a compilation of imaging findings that may simulate injury. It is the authors’ intention to provide a useful, consistent and comprehensive reference for both beginner residents and skilled radiologists who work with musculoskeletal magnetic resonance imaging, allowing for them to develop more precise reports and helping them to avoid making mistakes.

Técnicas de estudio en estudiantes de Secundaria que asisten a clases extraescolares en la provincia de Girona

Study techniques in out of school secondary education in the province of Girona. It is important to provide students with different ways to study so they can find the most appropriate method for them. Our research focuses on the study techniques used in secondary education by those students attending classes out of school time. In order to conduct this research, we have developed a general questionnaire after reviewing the existing literature on the topic. Some of the results obtained with this study are the following: adolescents attach great importance to learn study techniques, being summaries, diagrams and underlining the most well-known strategies for them, and mind maps and teamwork the least popular ones; they prefer dynamic teaching and learning methodologies, such as making interactive discussions; tutoring is the most valued element. Based on the results obtained with the study, we have developed some proposals to facilitate the work of the teacher when teaching study techniques and helping students to improve their academic performance

Maalitehtaan energiakatselmus

Diplomityö on osa kokonaisuutta, jossa on tarkoitus toteuttaa Motivan mallin mukainen energiakatselmus maalitehtaalle. Työn osuutena katselmuksessa oli työhön tarvittavien alkutietojen kerääminen, tarjouspyynnön tekeminen katselmuksia tekeville yrityksille ja katselmuksen kenttätöissä ja mittauksissa avustaminen. Tarvittavien alkutietojen keräämiseen liittyi myös työhön tehty alustava energiakulutuksen jakauma sähkön- ja lämmönkulutukselle kohteittain. Työssä esitellään energiakatselmusmalli ja käydään läpi sen eri vaiheet työssä toteutetussa järjestyksessä. Energiakatselmuksesta saadut ehdotukset energiatehokkuuden parantamiseksi käydään läpi ja niiden soveltuvuutta tehtaalle arvioidaan. Energiakatselmuksen tulokset olivat erittäin positiivisia ja katselmus tehtaalle onnistui hyvin. Kaikki katselmuksen säästöehdotukset olivat järkevästi ja yksinkertaisesti toteutettavissa. Suurin potentiaali säästöille oli tehtaan vedenkulutuksessa ja ilmanvaihdon lämmönkulutuksessa.

La diversitat funcional al treball

L’accés al mercat laboral per part de les persones amb diversitat funcional no està exempt de dificultats. Encara avui persisteixen barreres que societat i empresa han de superar com són els estereotips o prejudicis cap a les persones amb capacitats diferents. Perquè les persones en risc d’exclusió social puguin augmentar les seves opcions de trobar una feina plantegem, a la primera part de l’article, un pla d’acompanyament personalitzat a la inserció laboral que permeti al candidat augmentar els seus nivells d’ocupabilitat. A la segona meitat, canviem el focus d’atenció cap a l’empresa i proposem com la presència de persones amb diversitat funcional pot generar valor dins d’una organització.

DFM(A)- aspects for a microwave waveguide ring resonator design

In this research manufacturability analysis is made for an E-plane waveguide ring resonator. About the electrical characteristics of the waveguide ring resonator is discussed. Possibilities to utilize concurrent engineering method both for designing and making manufacturability analysis for MW- and RF-components are discussed. For helping to establish the necessary guidelines for easy manufacturing and assembly of the waveguide ring resonator a specialised DFM(A)-questionnaire is generated. The questionnaire gives also new information for collaborative designing approach in MW-/RF- engineering. The advantages and disadvantages of the concurrent engineering design method are evaluated in the research.

Inmigración, crisis económica y discursos radiofónicos: hacia un lenguaje excluyente

Los medios de comunicación juegan un rol fundamental en la percepción social del proceso migratorio y de las minorías étnicas. A través del análisis de un conjunto de emisiones de Catalunya Radio, RAC1 y la COPE, el estudio que presentamos pretende determinar si el discurso radiofónico se fundamenta en un lenguaje inclusivo que contribuye a la cohesión social, o bien promueve un sobredimensionamiento de los conflictos contribuyendo a extender la xenofobia. Coincidiendo con la crisis, el lenguaje excluyente se consolida y se extiende en los medios. El análisis desarrollado evidencia el uso de conceptos y estrategias discursivas que remiten, por una parte, al racismo moderno y, por otra, al lenguaje del odio, siendo frecuentes las imprecisiones, la invisibilidad u homogeneización de determinados colectivos, la contraposición nosotrosellos o enfoques basados en el conflicto que enfatizan las diferencias étnicas.

Espectro infravermelho e análise conformacional do composto 3-fenil-2-oxo-1,2,3-oxatiazolidina

The infrared (IR) spectra of the four distict conformers located on the multidimensional potential energy surface (PES) for the 3-phenyl-1,2,3-oxathiazolidine 2-oxide compound have been calculated using the semiempirical quantum-mechanical method PM3. The band spectra are reported and compared directly with the experimental spectrum. The IR intensities are shown to be much more sensitive to conformational changes than the vibrational frequencies and so, the theoretical analysis of the IR spectrum can be used as a tool for helping in the elucidation of the structure of heterocyclic compounds.

Improving the effectiveness of supply chain development work – an expert role perspective

This study focuses to the intersection of three sets of activities in a company: expert work, development work and supply chain management, SCM. Experts and expert work represent a set of individuals whose efficiency and impact this study is intended to improve, while development work defines the set of organizational activities to focus on. SCM as an expertise area acts as the platform on which this study is built. The study has two aims. Firstly, it aims to derive a model helping an SCM expert to increase the effectiveness of expert work in development tasks by understanding the encountered organizational situations and processes better, reflecting his/her past and future actions to organizational processes and selecting and adjusting the processes and contents of his/her work accordingly. Secondly, it aims to develop applicable approaches and methods to understand, evaluate and manage the organizational processes and situations in development work. The integrative model on approaches and methods to improve the effectiveness of development processes is split to two aggregate dimensions: technical performance of the developed solution and consumption of resources of the development process. Six potential approaches and methods aiming at helping in the management of organizational dimensions are presented in enclosed publications. The approaches focus on three subtasks of development work: decision making, implementation and change, and knowledge accumulation. The approaches and methods have been tested in case studies representing typical development processes in the area of supply chain management. As a result, four suggestions are presented. Firstly, SCM experts are advised to consider the SCM development work to be consisting of development processes. Secondly, inside these processes they should identify and evaluate the risk of difficult decision-making related to organizational factors. Thirdly, they are prompted for an active role in implementation and change, supporting the implementation through whole process. Finally, the development should be seen in a holistic view, taking into account the stage of knowledge and organizational issues related to it, and adopt a knowledge development strategy.

Kehityskeskustelut tuloksellisen esimiestyön apuvälineenä

Tämän tutkimuksen tarkoituksena oli luoda ymmärrystä esimiestyöstä sekä kehityskeskustelusta esimiestyön apuvälineenä. Tutkimusongelman ratkaisemiseksi haluttiin selvittää tuloksellisen esimiestyön toteutuminen sekä kehityskeskustelujen toteuttamisen ja hyödyntämisen taso. Tutkimus- menetelmä oli kvalitatiivinen, ja sen empiirinen aineisto koostui kohdeyritykseksi valitun myyntiorganisaation seitsemän myyntijohtajan teemahaastattelusta. Tutkimustulosten mukaan esimiehet ymmärtävät työntekijän merkityksen yrityksen menestymisessä. Esimiehet tiedostavat myös oman roolinsa työntekijän tuloksellisuuden edistämisessä. Esimiesten henkinen valmius ja tahtotila ovat olemassa, mutta he tarvitsevat koulutusta sekä organisaation tukea voidakseen täysipainoisesti toteuttaa tuloksellista esimiestyötä. Tulokset osoittavat lisäksi, että esimiehet ymmärtävät kehityskeskustelun tärkeyden ja sen mahdollisuudet, mutta kehityskeskustelujen toteuttaminen ja hyödyntäminen jää minimitasolle. Tärkeäksi kehittämiskohteeksi nousi kehityskeskustelukäytännön suunnitteleminen yrityksen tarpeisiin sopivaksi sekä kehityskeskustelun merkityksen ja tavoitteitten määritteleminen. Alaistaidot tulevat tutkimustuloksissa esiin asiana, johon tulisi aikaisempaa enemmän kiinnittää huomiota esimiestyön tuloksellisuutta tukevana, työntekijän omia tuloksia vahvistavana sekä koko yrityksen menestystä lisäävänä tekijänä.

ClientBS : Aplicació Android per a l'ajuda en les preses de medicaments

L'objectiu principal d'aquest treball és desenvolupar una aplicació Android destinada a aquells pacients en tractament mèdic que estiguin donats d'alta en alguna de les farmàcies vinculades a un servei professional paral·lel dedicat a l'ajut en l'emplenat de SPDs (sistema personalitzat de dosificació). Aquesta aplicació pretén proporcionar-li una ajuda directa al pacient en diversos aspectes: obtenint la seva posologia mèdica acordada amb la farmàcia, configurant els horaris de les preses dels medicaments i rebent notificacions o alertes relatives a aquestes preses directament al seu dispositiu.

Shaping urban traffic patterns through congestion charging : What factors drive success or failure?

Congestion costs are emerging as one of the most important challenges faced by metropolitan planners and transport authorities in first world economies. In US these costs were as high as 78 million dollars in 2005 and are growing due to fast increases in travel delays. In order to solve the current and severe levels of congestion the US department of transportation have recently started a program to initiate congestion pricing in five metropolitan areas. In this context it is important to determine those factors helping its implementation and success, but also the problems or difficulties associated with charging projects. In this article we analyze worldwide experiences with urban road charging in order to extract interesting and helpful lessons for policy makers engaged in congestion pricing projects and for those interested in the introduction of traffic management tools to regulate the entrance to big cities.