Redução de desperdícios no serviço de atendimento ao consumidor: estudo de caso do orçamento base zero em uma empresa de linha branca

The self-evaluation is increasingly necessary in a competitive environment, and a way for companies to self-evaluate is through your budget. Knowing the importance of this budgetary process, this study aimed to observe and analyze the developing process of a zero-based budgeting (ZBB) highlighting its best practices and difficulties and propose recommendations for other companies in general. This goal was achieved through a case study in an area responsible for the budgeting process in the customer services department from a white-goods company. Also was required to review the literature regarding the customer services area, waste reduction, cost management, budgets in general and the zero-based budgeting. After reviewing the literature and the study, we can highlight good practices and difficulties observed in the studied company, and also propose recommendations on how to develop a zero-based budget and evidence what plans, analyzes and justifications are essential in a good budget process execution

Proposta de estruturação do departamento de custos de uma empresa de construção civil de médio porte

This work consists of a literature review of technical project management with a focus on cost management in order to establish concepts and build a theoretical basis for later perform a case study of a construction company. All of the literature review is based on best practices in project management from the Project Management Institute - PMI, among other bibliographies that use the same concepts. The case study covers issues such as area of expertise, constructions undertaken, methodologies, procedures, assumptions, allowing to understand how the company operates in the market and, especially, which interfaces with the cost department in company processes. Confronting the knowledge gained from the literature review of the concepts of PMI and the information obtained from the case study on the current situation of the management costs of the company, it was possible to identify some gaps in the company processes of cost management and thus propose the solution of creating a centralized functional area focused on cost, that is responsible for ensuring that best practices in project management, specifically costs, are being applied

Programa para gerenciamento de rebanho leiteiro

With the advent of technology, many repetitive processes before now was be simplified with the support of a simple computer. Therefore programming has been developed and new softwares appear every day. For the development of this project was used the Microsoft Visual Studio 2010, and with it the program was made in C # Windows Form mode. This work aims to develop a program that can read, send and receive data via the Universal Serial Bus (USB) to the computer, and thereby perform the processing. Thus the milk producer will possess the knowledge of the amount of milk produced by the animal. With the processing of data it is possible to generate graphs of herd production or a specific animal and you can also generate the required report date

Implantação da ISO 9001:2008: estudo de caso em empresado setor de construção civil

In Brazil , the construction industry is on an upward trend, mainly by the housing shortage , and yet there are few builders that take a Quality Management System ( QMS ) to improve the quality of its services and processes . The ISO 9001 standards are guidelines for an effective QMS and this certificate is recognized worldwide as a seal of quality standard. This paper will describe and analyze the implementation of a QMS in a small construction company of Guaratinguetá - SP, identifying best practices and major difficulties , besides proposing preparatory recommendations for other companies that seek the ISO 9000 certification. Access to company’s data made the nonconformities and the customer satisfaction research analysis possible, and a questionnaire and unstructured interviews allowed a deeper understanding of the situation. Despite this ISO 9000 QMS not being fully implemented, the company has already conquered some improvements in document control, project planning, process traceability and established focus on customer

Mapeamento de dados para sistema de informação de Pós-graduação

Pós-graduação em Ciência da Informação - FFC

Um modelo de avaliação interna para a melhoria de processos pedagógicos e administrativo: aplicação em uma faculdade de tecnologia

Pós-graduação em Engenharia Mecânica - FEG

Recomendações para criação e gerenciamento de um sistema da qualidade em empresas de autopeças

This paper addresses the difficulties and best practices of a quality system of an automotive parts company. In it will be discussed the features and benefits of the proper use of a system of management and quality assurance. It emphasizes the proper use of tools and methodologies that aim improving the quality of processes and products. It also has some guidance information given by the standards of quality which helps the implementation of the quality system and the standards are important because it attests to the quality of companies. So, this work has as objective to guide the creation and management of the quality system in auto parts companies, which seek an increase in the quality of products and processes, it also helps to certify companies in the current quality standard for the sector, ISO TS 16949, and thus increases the competitiveness of companies in this market. As result, this paper resumes good practices, difficulties and key steps for creating and managing a quality system

Instrumentation of dental implants: a literature review

The aim of this study was to review the literature on the systems used to decontaminate the implant's surface. Different instruments have been proposed, but there is no agreement in the literature about which methods would be more efficient with no damage to the implant surface. It was reported the use of plastic, carbon fiber, stainless-steel and titanium curettes and also the use of other systems such as ultrasonic points with different tips, rubber cups and air abrasion. Literature review: In most of the studies, the injury caused on the titanium surface at the time of instrumentation was examined. In others, the cell adhesion on the titanium dental implants following instrumentation of the implant surface was observed. Moreover, to enhance cleaning around implants, ultrasonic systems were recently tested. Conclusion: Metal instruments can lead to major damage to implant surface, therefore, they are not indicated for decontamination of dental implants surfaces. Furthermore, non-metallic instruments, such as plastic curettes, rubber cups, air abrasion and some ultrasonic systems seem to be better choices to remove calculus and plaque of the sub- and supra-gingival peri-implant area. It is noteworthy that more studies evaluating the effects of these systems are required to establish best practices to be used in the treatment of patients with dental implants.

Implantação de gestão da qualidade no serviço de hemoterapia em um hospital público do Estado de São Paulo

Pós-graduação em Pesquisa e Desenvolvimento (Biotecnologia Médica) - FMB

Casa de ferreiro, espeto é de pau: gestão de recursos hídricos em duas organizações universitárias

As water is essential for human survival and university organizations are responsible for spreading new knowledge and values through teaching, research and extension, this paper examined how two university organizations deal with a most precious resources, the Water, through its environmental management activities. To communicate the survey, this article is structured in three parts: the first is a brief reflection on environmental management in the university hospitals and the issue of water resources, then presents the methodological procedures for the conduct of research. Finally, we present the empirical evidence from case studies and discussions relevant to the research, followed by proposals on best practices in managing water resources that universities could adopt under review. It can be concluded that the possession of knowledge and cutting-edge research in several areas that universities do not provide an exemplary way to manage their water resources, ie, isolated and fragmented initiatives of Colleges ALPHA and BETA do not guarantee the environmental sustainability of campus, a As one can see that the units are not achieving academic success in the overflow of its knowledge and research for an effective internal environmental management, especially its water resources.

Boas práticas para produção de ovos e legislação de bem-estar animal: cenário do município de Bastos/SP

Pós-graduação em Agronegócio e Desenvolvimento - Tupã

Melhoria dos serviços de TI utilizando o gerenciamento de serviços

Pós-graduação em Engenharia de Produção - FEG

Desenvolvimento de metodologia de eficiência energética para aplicação em processos industriais de laticínios

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gerenciamento de Big Data em plantas industriais

Nowadays the companies generate great amount of data from different sources, however some of them produce more data than they can analyze. Big Data is a set of data that grows very fast, collected several times during a short period of time. This work focus on the importance of the correct management of Big Data in an industrial plant. Through a case study based on a company that belongs to the pulp and paper area, the problems resolutions are going to be presented with the usage of appropriate data management. In the final chapters, the results achieved by the company are discussed, showing how the correct choice of data to be monitored and analyzed brought benefits to the company, also best practices will be recommended for the Big Data management

Estudo e análise de sistemas de refrigeração industrial integrados a plantas de processo químico

This work approaches the analysis of industrial refrigeration systems applied to a chemical processing industry that, in this case, consists of refrigeration machines, cooling tower system, cold water system and brine system. In this study it is highlighted the function and characteristics of different systems, including the main components, the most important features, their functionality and best practices. The motivation for this work is the fact that refrigeration systems are essential in many industrial processes, presenting a high energy consumption that is related to a significant parcel of production costs. It has aimed to understand the case studied in order to evaluate the energy efficiency of systems and to compare with Carnot efficiency and best available technologies. The assessment aims to identify irregularities, find opportunities and propose solutions that increases the performance of equipment and the overall system efficiency. Therefore, the studies intend to reduce the operation costs and generate gains for the company