Service Productization and Product Servitization in The Contract Manufacturing Company

The role of contract manufacturing and subcontracting has been seen in black and white in product and service point of view. It used to be seen either as a product or a service. In the thesis product-service system, offering combining products and services, was discussed. Theory was created from two perspectives; Service productization via Business Model generation and product servitization via New Service Development process. Target for the case study was to point out new ways of service thinking and ways for changing business environment in contract manufacturing, especially in customer satisfaction and profitability point of view. The case study is following the New Service Development process phases. First ideas were collected from literature and via sales management interviews. Service offering and tool for service requirement evaluation was created. Last financial results of example service scenarios were calculated. It is recommended to take service offering into internal use and further develop it into modular service model. It is also recommended to take created customer service requirement evaluation tool into use for capturing customer service needs but also for communicating those internally.

Kiinteistövälitysliikkeen vahingonkorvausvastuu ostajaa kohtaan riskinä

Tutkimuksessa tarkastellaan millainen riski kiinteistövälitysliikkeelle syntyy kiinteistövälitysliikkeen vahingonkorvausvastuusta toimeksiantajan vastapuolta kohtaan, puhuttaessa asunnon- ja kiinteistönkaupasta.