Fragmentation or creative diversity? Options in the provision of land management advisory services

Rural land managers need access to sound advice and information to respond to pressures from environmental regulations, declining farm incomes, changing patterns in international trade and new institutional arrangements within the domestic food chain. Governments have cut back their provision of advisory services but need more than ever to influence land managers' decisions to achieve a growing array of policy objectives: The paper develops a conceptual framework for analysing advisory services and concludes, through a review of sixteen case studies, that the needs of both governments and land managers can be met by a diverse mixture of private and public sector provision. (C) 2003 Elsevier Ltd. All rights reserved.

Data interpretation in social housing management

The use of business management techniques in the public sector is not a new topic. However the increased use of the phrase "housing business management" as against that of "housing administration" reflects a change in the underlying philosophy of service delivery. The paper examines how data collection and use can be related to the operational requirements of the social landlords and highlights the problems of systems dynamics generating functionally obsolete data.

Public leisure provision under Compulsory Competitive Tendering: the maintenance of ideological dominance?

Although much has been written about the effect on services of public sector restructuring, little is yet available on public leisure provision. This omission is addressed by considering how the delivery of public leisure services in Britain has been affected by the imposition of Compulsory Competitive Tendering (CCT). In particular, it focuses on the changing relationship between the central and local levels of government recognising, on the part of local government, a continuum of structural responses to central initiatives which have, in some cases, conspired to reduce the impact of CCT on public leisure provision. The paper concludes that although attempts have been made to protect local services, the outcome of the CCT process has been the regeneration of public leisure provision away from its service roots, but within an enduring ideological paradigm of conservative professionalism.

Performing knowledge requirements analysis for public organisations in a Virtual Learning Environment: a social network analysis approach

This paper describes an application of Social Network Analysis methods for identification of knowledge demands in public organisations. Affiliation networks established in a postgraduate programme were analysed. The course was executed in a distance education mode and its students worked on public agencies. Relations established among course participants were mediated through a virtual learning environment using Moodle. Data available in Moodle may be extracted using knowledge discovery in databases techniques. Potential degrees of closeness existing among different organisations and among researched subjects were assessed. This suggests how organisations could cooperate for knowledge management and also how to identify their common interests. The study points out that closeness among organisations and research topics may be assessed through affiliation networks. This opens up opportunities for applying knowledge management between organisations and creating communities of practice. Concepts of knowledge management and social network analysis provide the theoretical and methodological basis.

For the public without the public

How is the notion of public interest operationalised in the regulatory practices of the International Public Sector Accounting Standards Board (IPSASB)? A fundamental objective in setting international accounting standards for both the private and public sector is to serve the ‘public interest’. Who or what constitutes ‘public interest’ however remains a highly complex and controversial issue. Private sector financial reporting research posits that users (of financial information) are used as a proxy for the ‘public’ and users are further refined to current and potential investors - a small proportion of the public. The debates surrounding public interest are even more contentious in public sector financial reporting which deals with ‘public’ (tax payers’) money. In our study we use Bourdieu’s notion of semi-homogenous fields to show how autonomous and heteronomous pressures from the epistemic community of the accounting profession and political/government interests compete for the right to define the public interest and determine how (by what accounting solutions) this interest is best served. This is a theoretical study grounded in the analysis of empirical data from interviews with the board members of the IPSASB. The main contribution of the paper is to further our understanding of the perceptions of the main decision makers from the ‘inner regulatory circle’ with regards to the problematic construct of public interest. The main findings suggest a paternal and un-reflexive attitude of the board members leading to the conclusion that the public have no real voice in these matters.

Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes

Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide significant opportunities for organizational learning. Starting from dissatisfied customer information, companies can detect service flaws and develop new products. This work presents the results of an investigation on the behavior of businesses belonging to the hotel sector in Natal, RN, through the dissatisfaction of their customers. We have sought to map the main problems presented by customers to hotels, in the perception of managers and employees, as well as to understand both the process of dissatisfactionrelated data collection, analysis, and processing, and the utilization of such information by businesses. Beyond this, we have compared the habits of organizations to the company reaction approaches described in the literature: Complaint Handling, Complaint Management, and Dissatisfaction Management. The used methodology has been based on case study. Data was collected via indepth interviews with managers and employees in six hotels, two independent ones and four belonging to national and international hotel networks. We have also made use of documents provided by the organizations, such as guest complaint registers and reports from satisfaction surveys on which content analysis was subsequently performed. The results of the investigation point to a high level of awareness in the companies concerning the importance of consumer dissatisfaction. Even though the maximum grade in the procedure scale is not achieved, it has been observed that answer to dissatisfaction is given in planned and systematic form, geared towards consumer satisfaction and improvement of products and processes. Hotel businesses still have to look into other possibilities for mapping consumer dissatisfaction, which implies, among other aspects, articulation with a range of public and private organizations in such a way as to guarantee sustainability of touristic activities in the long term

Barbados: public-private sector partnership

Includes bibliography

Public-private partnerships in renewable energy in Latin America and the Caribbean

Incluye Bibliografía

Potential and limits of health management reform in Chile

Includes bibliography

Puerto Rico: planning board, information management strategy four-year" investment plan project"

Includes bibliography

Financiamento e educação profissional: análise do Programa Brasil Profissionalizado no estado do Pará

Este estudo teve por objetivo analisar as implicações do Programa Brasil Profissionalizado no financiamento da educação profissional da rede estadual de ensino do Pará. O Brasil Profissionalizado é um programa de assistência técnica e financeira, instituído pelo MEC durante o segundo mandato do Governo Lula (2007-2010), visando expandir a educação profissional oferecida pelas redes públicas estaduais de ensino no país, tendo como foco a implementação do ensino médio integrado à educação profissional. A pesquisa foi precedida por uma revisão bibliográfica acerca da política de financiamento da educação, das políticas de educação profissional no Brasil e das estratégias do Governo Federal em efetivá-las por meio do financiamento de programas de cooperação técnica e financeira. Em seguida, a pesquisa envolveu a análise documental da legislação (decretos e resoluções) que instituiu e regulamentou o Programa Brasil Profissionalizado do MEC/FNDE e de documentos elaborados pela SEDUC/PA relacionados ao planejamento e monitoramento do Programa na rede estadual de ensino. A coleta de dados foi complementada com a realização de entrevistas semiestruturadas dirigidas à coordenação do Programa Brasil Profissionalizado no MEC e na COEP/SEDUC para avaliar o processo de implementação e financiamento do Programa e suas implicações no estado. O estudo identificou uma recorrente disputa, entre as instâncias públicas e o setor privado, pelo fundo público para financiar a educação profissional, pois não há uma definição legal e constitucional de destinação de recursos para a oferta pública do ensino profissional. As estratégias de financiamento das políticas de educação profissional são realizadas por meio de programas de governos que se efetivam de forma fragmentada e desarticulada em vários Ministérios do Governo Federal, destacando-se a falta de organização em torno dos recursos disponibilizados e a pouca coordenação entre projetos e ações destinados à formação profissional. O estudo realizado mostrou fragilidades na constituição de programas de financiamento da educação profissional que podem revelar os limites do Programa Brasil Profissionalizado por se trata de mais um Programa e não de uma política de financiamento. Os dados revelaram que a implementação do Programa no estado trouxe importantes contribuições para a consolidação da rede estadual de educação profissional, verificadas na elaboração de um planejamento da gestão da educação profissional, na expansão da rede estadual, no crescimento da oferta de vagas e cursos e na elevação das matrículas, sobretudo, no ensino médio integrado. Contudo, a formação de professores e a manutenção das escolas é responsabilidade do Estado e, portanto, se inscreve na pauta dessa discussão, a luta pela garantia de fontes de financiamento para a continuidade das políticas de educação profissional no setor público que garantam uma oferta de ensino com qualidade.

Compras públicas ambientalmente sustentáveis em um contexto de green supply chain management: um survey sobre o papel do treinamento ambiental, empowerment dos funcionários e fatores influenciadores externos

Pós-graduação em Engenharia de Produção - FEB

Epidemiological intelligence as a model of organization in health

The concept of epidemiological intelligence, as a construction of information societies, goes beyond monitoring a list of diseases and the ability to elicit rapid responses. The concept should consider the complexity of the definition of epidemiology in the identification of this object of study without being limited to a set of actions in a single government sector. The activities of epidemiological intelligence include risk assessment, strategies for prevention and protection, subsystems of information, crisis management rooms, geographical analysis, etc. This concept contributes to the understanding of policies in health, in multisectorial and geopolitical dimensions, as regards the organization of services around public health emergencies, primary healthcare, as well as disasters. The activities of epidemiological intelligence should not be restricted to scientific research, but the researchers must beware of threats to public health. Lalonde's model enabled consideration of epidemiological intelligence as a way to restructure policies and share resources by creating communities of intelligence, whose purpose is primarily to deal with public health emergencies and disasters.