Accès à l'information médico-sociale dans le canton de Vaud : degré et sources d'information des personnes âgées

Améliorer la coordination des soins est un des points cardinaux de la politique Vieillissement et Santé du canton de Vaud. Ceci se traduit notamment par une volonté d'optimiser l'accès des personnes âgées à l'information médico-sociale. Un des projets qui en découle consiste à mettre en place un guichet intégré, soit un système centralisé, qui permettrait d'être renseigné·e ou orienté·e sur les prestations existantes efficacement et correctement, quelle que soit l'entité à laquelle on s'adresse. C'est dans ce contexte que le Centre d'Observation et d'Analyse du Vieillissement (COAV) a réalisé en 2013 une enquête sur l'accès à l'information médico-sociale auprès des personnes de 65 ans et plus non-institutionnalisées du canton. Ses résultats montrent que : ? Les besoins en prestations médico-sociales sont potentiellement importants car ces dernières sont susceptibles d'intéresser directement, du fait de difficultés fonctionnelles, un peu plus d'un tiers des personnes non institutionnalisées de plus de 65 ans, et indirectement 17 % des personnes du même âge qui sont aussi des aidant·e·s. Les femmes et les personnes bénéficiant de prestations complémentaires à l'assurance vieillesse (PC), étant plus fragiles, sont particulièrement concernées. ? Si cette population a potentiellement d'importants besoins en prestations médico-sociales, les portes d'accès à l'information sur ces prestations restent dans leur ensemble encore mal connues, même si l'on observe de grandes variations selon le type de services en question (selon les prestations, 27% à 57% des personnes interrogées ont déclaré ne pas savoir où s'adresser pour trouver de l'information à leur sujet). ? Les femmes, les personnes recevant des PC, ainsi que les personnes vulnérables et dépendantes sont proportionnellement plus actives dans la recherche d'information. ? Bien que les personnes ayant récemment eu l'occasion de rechercher de l'information sur certaines prestations médico-sociales semblent mieux connaître le système, 7% d'entre elles ont qualifié cette information de plutôt indisponible, 21% d'incomplète, 33% de dispersée et 15% de contradictoire. ? Deux tiers des personnes âgées pensent que l'information médico-sociale devrait être plus accessible sur l'existence de prestations, leur coût et les possibilités d'aide financière pour pouvoir en bénéficier. ? Parmi les personnes n'ayant pas récemment recherché d'information, les habitants de la région Nord sauraient plus souvent où s'adresser pour s'informer que ceux des autres régions. RAISONS DE SANTÉ 221 ? Etre un homme, être défavorisé financièrement (présence de PC) et, au niveau du statut fonctionnel, être vulnérable plutôt que robuste, sont des facteurs de risque d'accès limité à l'information. ? Les mêmes facteurs de risque se retrouvent en conduisant les analyses par type de prestations, excepté pour l'aide relative aux démarches administratives. L'information sur cette aide est mieux connue des personnes recevant des PC parmi celles ayant récemment recherché de l'information. ? Il n'a cependant pas été possible d'identifier un profil-type de la personne à risque face à l'accès à l'information sur la base des données socio-démographiques et fonctionnelles disponibles. ? D'autre part, cette enquête a mis en évidence le fait que le médecin traitant (désigné par 77% des individus) et le CMS (64 %), ainsi que, dans une moindre mesure, la commune (35%), sont les acteurs vers lesquelles les personnes âgées du canton se dirigeraient le plus volontiers pour trouver des informations sur diverses prestations médico-sociales. ? Cependant, au vu des variations constatées en comparant certains sous-groupes, d'autres sources ne sont pas à négliger lors de la mise en place d'un guichet intégré (telles qu'Internet, les EMS, Pro Senectute, les pharmacies, les BRIO, les hôpitaux, la garde médicale, etc.). Cette enquête montre que malgré les efforts entrepris pour faire connaître les prestations médico-sociales, une proportion non négligeable de ces services est peu connue des bénéficiaires potentiels. Ainsi, il serait intéressant de réitérer une telle étude après la mise en place du guichet intégré afin de pouvoir évaluer son impact.

Oncology clinicians' defenses and adherence to communication skills training with simulated patients: an exploratory study.

The aim of this exploratory study was to assess the impact of clinicians' defense mechanisms-defined as self-protective psychological mechanisms triggered by the affective load of the encounter with the patient-on adherence to a communication skills training (CST). The population consisted of oncology clinicians (N = 31) who participated in a CST. An interview with simulated cancer patients was recorded prior and 6 months after CST. Defenses were measured before and after CST and correlated with a prototype of an ideally conducted interview based on the criteria of CST-teachers. Clinicians who used more adaptive defense mechanisms showed better adherence to communication skills after CST than clinicians with less adaptive defenses (F(1, 29) = 5.26, p = 0.03, d = 0.42). Improvement in communication skills after CST seems to depend on the initial levels of defenses of the clinician prior to CST. Implications for practice and training are discussed. Communication has been recognized as a central element of cancer care [1]. Ineffective communication may contribute to patients' confusion, uncertainty, and increased difficulty in asking questions, expressing feelings, and understanding information [2, 3], and may also contribute to clinicians' lack of job satisfaction and emotional burnout [4]. Therefore, communication skills trainings (CST) for oncology clinicians have been widely developed over the last decade. These trainings should increase the skills of clinicians to respond to the patient's needs, and enhance an adequate encounter with the patient with efficient exchange of information [5]. While CSTs show a great diversity with regard to their pedagogic approaches [6, 7], the main elements of CST consist of (1) role play between participants, (2) analysis of videotaped interviews with simulated patients, and (3) interactive case discussion provided by participants. As recently stated in a consensus paper [8], CSTs need to be taught in small groups (up to 10-12 participants) and have a minimal duration of at least 3 days in order to be effective. Several systematic reviews evaluated the impact of CST on clinicians' communication skills [9-11]. Effectiveness of CST can be assessed by two main approaches: participant-based and patient-based outcomes. Measures can be self-reported, but, according to Gysels et al. [10], behavioral assessment of patient-physician interviews [12] is the most objective and reliable method for measuring change after training. Based on 22 studies on participants' outcomes, Merckaert et al. [9] reported an increase of communication skills and participants' satisfaction with training and changes in attitudes and beliefs. The evaluation of CST remains a challenging task and variables mediating skills improvement remain unidentified. We recently thus conducted a study evaluating the impact of CST on clinicians' defenses by comparing the evolution of defenses of clinicians participating in CST with defenses of a control group without training [13]. Defenses are unconscious psychological processes which protect from anxiety or distress. Therefore, they contribute to the individual's adaptation to stress [14]. Perry refers to the term "defensive functioning" to indicate the degree of adaptation linked to the use of a range of specific defenses by an individual, ranging from low defensive functioning when he or she tends to use generally less adaptive defenses (such as projection, denial, or acting out) to high defensive functioning when he or she tends to use generally more adaptive defenses (such as altruism, intellectualization, or introspection) [15, 16]. Although several authors have addressed the emotional difficulties of oncology clinicians when facing patients and their need to preserve themselves [7, 17, 18], no research has yet been conducted on the defenses of clinicians. For example, repeated use of less adaptive defenses, such as denial, may allow the clinician to avoid or reduce distress, but it also diminishes his ability to respond to the patient's emotions, to identify and to respond adequately to his needs, and to foster the therapeutic alliance. Results of the above-mentioned study [13] showed two groups of clinicians: one with a higher defensive functioning and one with a lower defensive functioning prior to CST. After the training, a difference in defensive functioning between clinicians who participated in CST and clinicians of the control group was only showed for clinicians with a higher defensive functioning. Some clinicians may therefore be more responsive to CST than others. To further address this issue, the present study aimed to evaluate the relationship between the level of adherence to an "ideally conducted interview", as defined by the teachers of the CST, and the level of the clinician' defensive functioning. We hypothesized that, after CST, clinicians with a higher defensive functioning show a greater adherence to the "ideally conducted interview" than clinicians with a lower defensive functioning.

Health and Education, Sources of Information

The Institute of Public Health in Ireland (IPH) has produced a series of reviews which look at the health impacts of identified subject areas. Four reviews have been produced in the areas of employment, transport, the built environment and education. All reviews may be found at http://www.publichealth.ie/ireland/hiaresources. This resource supplements the ‘Health Impacts of Eduvation’ report. It highlights a number of organisations whose work considers issues relevant to the relationship between health and education.

Health and the Built Environment, Sources of Information

The Institute of Public Health in Ireland (IPH) has produced a series of reviews which look at the health impacts of identified subject areas. Four reviews have been produced in the areas of employment, transport, the built environment and education. All reviews may be found at http://www.publichealth.ie/ireland/hiaresources. This resource supplements the ‘Health Impacts of Built Environment’ report. It highlights a number of organisations whose work considers issues relevant to the relationship between health and built environment.

Health and Transport, Sources of Information

The Institute of Public Health in Ireland (IPH) has produced a series of reviews which look at the health impacts of identified subject areas. Four reviews have been produced in the areas of employment, transport, the built environment and education. All reviews may be found at http://www.publichealth.ie/ireland/hiaresources. This resource supplements the ‘Health Impacts of Transport’ report. It highlights a number of organisations whose work considers issues relevant to the relationship between health and transport.

Health and Employment, Sources of Information

The Institute of Public Health in Ireland (IPH) has produced a series of reviews which look at the health impacts of identified subject areas. Four reviews have been produced in the areas of employment, transport, the built environment and education. All reviews may be found at http://www.publichealth.ie/ireland/hiaresources. This resource supplements the ‘Health Impacts of Employment’ report. It highlights a number of organisations whose work considers issues relevant to the relationship between health and employment.

Health Impact Assessment Collating information tool

The collating information tool provides a framework for all information gathered as part of the HIA process to be collated.

Health Impact Review - Sources of information reports

To support each of the IPH series of Health Impact Reviews, a sources of information report is now avalable for each of the four reports. These provide links to organisations who have conducted a wealth of information related to health and either employment, transport, education or the built environment.

Dynamic visual information plays a critical role for spatial navigation in water but not on solid ground.

In the Morris water maze (MWM) task, proprioceptive information is likely to have a poor accuracy due to movement inertia. Hence, in this condition, dynamic visual information providing information on linear and angular acceleration would play a critical role in spatial navigation. To investigate this assumption we compared rat's spatial performance in the MWM and in the homing hole board (HB) tasks using a 1.5 Hz stroboscopic illumination. In the MWM, rats trained in the stroboscopic condition needed more time than those trained in a continuous light condition to reach the hidden platform. They expressed also little accuracy during the probe trial. In the HB task, in contrast, place learning remained unaffected by the stroboscopic light condition. The deficit in the MWM was thus complete, affecting both escape latency and discrimination of the reinforced area, and was thus task specific. This dissociation confirms that dynamic visual information is crucial to spatial navigation in the MWM whereas spatial navigation on solid ground is mediated by a multisensory integration, and thus less dependent on visual information.

Response to the discussion paper on proposed Health Information Bill

The Institute of Public Health in Ireland is an all-island body which aims to improve health in Ireland by working to combat health inequalities and influence public policies in favour of health. The Institute promotes North-South co-operation in research, training, information and policy. The Institute commends the Department of Health and Children for producing the Discussion Paper on Proposed Health Information Bill (June 2008) and welcomes the opportunity to comment on it. The first objective of the Health Information: A National Strategy (2004) is to support the implementation of Quality and Fairness: A Health System for You (2001).The National Health Goals - such as ‘Better health for everyone’, ‘Fair access’ and ‘Responsive and appropriate care delivery’ - are expressed in terms of the health of the public as well as patients. The Discussion Paper focuses on personal information, and the data flows within the health system, that are needed to enhance medical care and maximise patient safety. The Institute believes that the Health Information Bill should also aim to more fully support the achievement of the National Health Goals and the public health function. This requires the development of more integrated information systems that link the healthcare sector and other sectors. Assessment of health services performance - in terms of the public’s health, health inequalities and achievement of the National Health Goals - require such information systems. They will enable the construction of public health key performance indicators for the healthcare services.

Response to the Health Information and Quality Authority on their Corporate Plan

The Institute of Public Health in Ireland is an all-island body which aims to improve health in Ireland, by working to combat health inequalities and influence public policies in favour of health. The Institute promotes co-operation in research, training, information and policy in order to contribute to policies which tackle inequalities in health. He Institute houses the all-Ireland population health observatory, INIsPHO. The Institute has enjoyed good working relations with HIQA and welcomes the opportunity to submit its views for inclusion in HIQA’s forthcoming Corporate Plan. Our response highlights the inter-relatedness of the four Functions of HIQA. The Institute believes that HIQA’s first Corporate Plan should aim to develop all four Functions in a co-ordinated manner that recognizes and takes advantage of their inter-dependence. For example; the Health Information Function should include a strong focus on, but not be limited to, information requirements to support the delivery of the other three Functions. As well as gathering relevant information in a complementary way, these other Functions can help define priorities for the Health Information Function. This approach will have implications for the organizational structures and processes within HIQA, and the way it conducts its business.

Ambulatory healthcare information system: a conceptual framework

Despite the tremendous amount of data collected in the field of ambulatory care, political authorities still lack synthetic indicators to provide them with a global view of health services utilization and costs related to various types of diseases. Moreover, public health indicators fail to provide useful information for physicians' accountability purposes. The approach is based on the Swiss context, which is characterized by the greatest frequency of medical visits in Europe, the highest rate of growth for care expenditure, poor public information but a lot of structured data (new fee system introduced in 2004). The proposed conceptual framework is universal and based on descriptors of six entities: general population, people with poor health, patients, services, resources and effects. We show that most conceptual shortcomings can be overcome and that the proposed indicators can be achieved without threatening privacy protection, using modern cryptographic techniques. Twelve indicators are suggested for the surveillance of the ambulatory care system, almost all based on routinely available data: morbidity, accessibility, relevancy, adequacy, productivity, efficacy (from the points of view of the population, people with poor health, and patients), effectiveness, efficiency, health services coverage and financing. The additional costs of this surveillance system should not exceed Euro 2 million per year (Euro 0.3 per capita).