Classification criteria and commercial profile re-definition of the Family Farm Agriculture in Chile, Maule region

In Chile, small-scale farmers are classified according to old approaches from 1993 that do not include changes occurred in the last two decades. Maule is the region with most rural population in Chile which represents a significant stratum for development, innovation and competitiveness. This study explores a new approach of small-scale farmers -associated with Family Farm Agriculture (AFC) - classification in Chile and it describes a commercial profile or AFC-1 for famers of the Maule Region. A Cluster analysis to determine AFC-1 farmers is used. The analysis includes four association variables: Total Assets, Farm Income, Production Costs and Management Indicators. The results suggest that 16.4% of the farmers have a commercial profile and they could stay out support provided by the National Institute for Agricultural Development (INDAP). This group of farmers would not belong to AFC in short terms. This fact could bring restriction to AFC-1 farmers such as lack of credit access, less investment incentives and technical assistance. Thus, it would expect low process of technology adoption and welfare improvement. New agrarian policies must be warranted to support this important group of famers with a commercial profile.

El desarrollo rural y las contribuciones de la Psicología : Un estado de la cuestión

En todo el mundo, el 70 de la población pobre vive en áreas rurales. A pesar de los programas para revertir la pobreza, los resultados han sido limitados. El desarrollo rural busca reducir la desigualdad. Varios obstáculos que se les presentan a estos programas son psicosociales. El objetivo de este trabajo es explorar y describir las vinculaciones entre la Psicología y los procesos de desarrollo rural territorial en 111 publicaciones aparecidas entre 1985 y 2012. En la revisión, se encontró que los constructos utilizados fueron, entre otros, percepción, creencias, decisión, actitudes, participación y fortalecimiento. La Psicología puede realizar contribuciones al desarrollo rural territorial

El desarrollo rural y las contribuciones de la Psicología : Un estado de la cuestión

En todo el mundo, el 70 de la población pobre vive en áreas rurales. A pesar de los programas para revertir la pobreza, los resultados han sido limitados. El desarrollo rural busca reducir la desigualdad. Varios obstáculos que se les presentan a estos programas son psicosociales. El objetivo de este trabajo es explorar y describir las vinculaciones entre la Psicología y los procesos de desarrollo rural territorial en 111 publicaciones aparecidas entre 1985 y 2012. En la revisión, se encontró que los constructos utilizados fueron, entre otros, percepción, creencias, decisión, actitudes, participación y fortalecimiento. La Psicología puede realizar contribuciones al desarrollo rural territorial

El desarrollo rural y las contribuciones de la Psicología : Un estado de la cuestión

En todo el mundo, el 70 de la población pobre vive en áreas rurales. A pesar de los programas para revertir la pobreza, los resultados han sido limitados. El desarrollo rural busca reducir la desigualdad. Varios obstáculos que se les presentan a estos programas son psicosociales. El objetivo de este trabajo es explorar y describir las vinculaciones entre la Psicología y los procesos de desarrollo rural territorial en 111 publicaciones aparecidas entre 1985 y 2012. En la revisión, se encontró que los constructos utilizados fueron, entre otros, percepción, creencias, decisión, actitudes, participación y fortalecimiento. La Psicología puede realizar contribuciones al desarrollo rural territorial

La responsabilidad social como valor añadido del facilities manager en la gestión del patrimonio inmobiliario

Resulta difícil definir una profesión que surge por la necesidad de adaptar los espacios de trabajo a las nuevas tendencias de las organizaciones, a la productividad, a las nuevas tecnologías que continúan modificando y facilitando desde las últimas décadas el modo y forma de trabajar. Mucho más complicado resulta definir una profesión casi invisible. Cuando todo funciona en un edificio, en un inmueble, en un activo. Todo está correcto. He ahí la dificultad de su definición. Lo que no se ve, no se valora. Las reuniones, las visitas, un puesto de trabajo, una sala de trabajo, una zona de descanso. La climatización, la protección contra incendios, la legionela, el suministro eléctrico, una evacuación. La organización, sus necesidades, su filosofía. Los informes, los análisis, las mejoras. Las personas, el espacio, los procesos, la tecnología. En la actualidad, todo se asocia a su coste. A su rentabilidad. En la difícil tarea de realizar el proyecto de un edificio, participan multitud de aspectos que deben estar perfectamente organizados. El arquitecto proyecta y aúna en el proyecto: pasado (experiencia), presente (tendencias) y futuro (perdurabilidad). Y es en ese momento, cuando al considerar el futuro del edificio, su perdurabilidad, hace que su ciclo de vida sea criterio fundamental al proyectar. Que deba considerarse desde el primer esbozo del proyecto. Para que un edificio perdure en el tiempo existen gran número de factores condicionantes. Empezando por su uso apropiado, su nivel de actividad, pasando por las distintas propiedades que pueda tener, y terminando por los responsables de su mantenimiento en su día a día. Esa profesión invisible, es la disciplina conocida como Facility Management. Otra disciplina no tan novedosa –sus inicios fueron a finales del siglo XIX-, y que en la actualidad se empieza a valorar en gran medida es la Responsabilidad Social. Todo lo que de forma voluntaria, una organización realiza por encima de lo estrictamente legal con objeto de contribuir al desarrollo sostenible (económico, social y medio ambiental). Ambas disciplinas destacan por su continuo dinamismo. Reflejando la evolución de distintas inquietudes: • Personas, procesos, espacios, tecnología • Económica, social, medio-ambiental Y que sólo puede gestionarse con una correcta gestión del cambio. Elemento bisagra entre ambas disciplinas. El presente trabajo de investigación se ha basado en el estudio del grado de sensibilización que existe para con la Responsabilidad Social dentro del sector de la Facility Management en España. Para ello, se han estructurado varios ejercicios con objeto de analizar: la comunicación, el marco actual normativo, la opinión del profesional, del facilities manager. Como objetivo, conocer la implicación actual que la Responsabilidad Social ejerce en el ejercicio de la profesión del Facilities Manager. Se hace especial hincapié en la voluntariedad de ambas disciplinas. De ahí que el presente estudio de investigación realice dicho trabajo sobre elementos voluntarios y por tanto sobre el valor añadido que se obtiene al gestionar dichas disciplinas de forma conjunta y voluntaria. Para que una organización pueda desarrollar su actividad principal –su negocio-, el Facilities Manager gestiona el segundo coste que esta organización tiene. Llegando a poder ser el primero si se incluye el coste asociado al personal (nóminas, beneficios, etc.) Entre el (70 – 80)% del coste de un edificio a lo largo de toda su vida útil, se encuentra en su periodo de explotación. En la perdurabilidad. La tecnología facilita la gestión, pero quien gestiona y lleva a cabo esta perdurabilidad son las personas en los distintos niveles de gestión: estratégico, táctico y operacional. En estos momentos de constante competencia, donde la innovación es el uniforme de batalla, el valor añadido del Facilities Manager se construye gestionando el patrimonio inmobiliario con criterios responsables. Su hecho diferenciador: su marca, su reputación. ABSTRACT It comes difficult to define a profession that emerges due to the need of adapting working spaces to new organization’s trends, productivity improvements and new technologies, which have kept changing and making easier the way that we work during the last decades. Defining an invisible profession results much more complicated than that, because everything is fine when everything works in a building, or in an asset, properly. Hence, there is the difficulty of its definition. What it is not seen, it is not worth. Meeting rooms, reception spaces, work spaces, recreational rooms. HVAC, fire protection, power supply, legionnaire’s disease, evacuation. The organization itself, its needs and its philosophy. Reporting, analysis, improvements. People, spaces, process, technology. Today everything is associated to cost and profitability. In the hard task of developing a building project, a lot of issues, that participate, must be perfectly organized. Architects design and gather/put together in the project: the past (experience), the present (trends) and the future (durability). In that moment, considering the future of the building, e. g. its perdurability, Life Cycle turn as the key point of the design. This issue makes LCC a good idea to have into account since the very first draft of the project. A great number of conditioner factors exist in order to the building resist through time. Starting from a suitable use and the level of activity, passing through different characteristics it may have, and ending daily maintenance responsible. That invisible profession, that discipline, is known as Facility Management. Another discipline, not as new as FM –it begun at the end of XIX century- that is becoming more and more valuable is Social Responsibility. It involves everything a company realizes in a voluntary way, above legal regulations contributing sustainable development (financial, social and environmentally). Both disciplines stand out by their continuous dynamism. Reflecting the evolution of different concerning: • People, process, spaces, technology • Financial, social and environmentally It can only be managed from the right change management. This is the linking point between both disciplines. This research work is based on the study of existing level of increasing sensitivity about Social Responsibility within Facility Management’s sector in Spain. In order to do that, several –five- exercises have been studied with the purpose of analyze: communication, law, professional and facility manager’s opinions. The objective is to know the current implication that Social Responsibility has over Facility Management. It is very important the voluntary part of both disciplines, that’s why the present research work is focused over the voluntary elements and about the added value that is obtained managing the before named disciplines as a whole and in voluntary way. In order a company can develop his core business/primary activities, facility managers must operate the second largest company budget/cost centre. Being the first centre cost if we considerer human resources’ costs included (salaries, incentives…) Among 70-80% building costs are produced along its operative life. Durability Technology ease management, but people are who manage and carry out this durability, within different levels: strategic, tactic and operational. In a world of continuing competence, where innovation is the uniform for the battle, facility manager’s added value is provided managing company’s real estate with responsibility criteria. Their distinguishing element: their brand, their reputation.

Middleware architectures for the Smart Grid : survey and challenges in the foreseeable future

The traditional power grid is just a one-way supplier that gets no feedback data about the energy delivered, what tariffs could be the most suitable ones for customers, the shifting daily needs of electricity in a facility, etc. Therefore, it is only natural that efforts are being invested in improving power grid behavior and turning it into a Smart Grid. However, to this end, several components have to be either upgraded or created from scratch. Among the new components required, middleware appears as a critical one, for it will abstract all the diversity of the used devices for power transmission (smart meters, embedded systems, etc.) and will provide the application layer with a homogeneous interface involving power production and consumption management data that were not able to be provided before. Additionally, middleware is expected to guarantee that updates to the current metering infrastructure (changes in service or hardware availability) or any added legacy measuring appliance will get acknowledged for any future request. Finally, semantic features are of major importance to tackle scalability and interoperability issues. A survey on the most prominent middleware architectures for Smart Grids is presented in this paper, along with an evaluation of their features and their strong points and weaknesses.

Principios Modernos y Organización de Proyectos

La tesis desvela el origen moderno del modo de afrontar el proyecto de arquitectura mediante métodos de ordenación. Estos procedimientos, fieles a la poética que los respalda, establecen unos principios que anteceden y constituyen la base del método y estos son técnicos, funcionales y sociales. Una cartografía de los principios propuestos por los arquitectos y los teóricos de la arquitectura nos aporta el medio de investigación de la tesis, los libros de arquitecto. La intelectualización y conceptualización que conlleva la arquitectura durante el siglo XX, favorecida por la asociación de los arquitectos, los historiadores y los críticos en encuentros y debates, fomentará la aparición de textos en los que el proyecto de arquitectura se contextualice en su entorno. De esta manera se deja de lado la resolución de un proyecto concreto, mediante la elección entre diversas posibilidades contingentes, para establecer que el acto de proyectar constituye un problema abstracto. Esta postura modifica la resolución del proyecto de arquitectura que ahora se acomete como un caso particular a resolver según los principios y métodos propuestos. Los libros de arquitecto se evidencian como el medio privilegiado para exponer los principios y los métodos de organización de estos, posicionándolos en el ambiente cultural y social. Los principios técnica, función y ciudad que fascinan a los arquitectos desde los años veinte, sufren un proceso de puesta en crisis entre el final de la II Guerra Mundial y la crisis del petróleo del año 1973. A partir de los años setenta pierden su vigencia y ya no deslumbran. Quedan relegados a un principio más, que afecta al proyecto de arquitectura, pero no lo determina. Este desplazamiento en vez de debilitarlos hace que se manifiesten en todo su poder creativo. Las herramientas que explicitan estos principios tales como, la seriación, la modulación, el cambio de escala, los métodos de organización jerarquizados o adaptables, las taxonomías, los diagramas y los relatos, pierden su carga de novedad y de certeza, y su poder metafórico alcanzando la contemporaneidad convertidas en una estructura conceptual sobre la que se organizan los proyectos de arquitectura. ABSTRACT This dissertation reveals the modernist origins of approaching architectural design through organizational methods. These procedures, true to the poetics that back them, establish certain principles that precede and constitute the foundations of the method, and they are technical, functional and social. A map of the principles proposed by architects and architecture theorists provides the means of research of this dissertation; architect’s books. The intellectualization and conceptualization regarding architecture during the 20th century, assisted by the association of architects, historians and critics through conferences and debates, encouraged the advent of texts in which the architectural project is contextualized in its surroundings. In this way, the issue of solving a specific design is set aside by choosing between a diverse set of possible contingencies, establishing that the act of designing constitutes an abstract problem. This stance changed the way the architectural project was carried out by becoming a specific case to be worked out according to the principles and methods proposed. Architect’s books become the privileged means to present the principles and organizational methods of architects, positioning them in cultural and social circles. The principles of technology, functionality and urbanity that had fascinated architects since the 1920s, were put into question between the end of World War II and the 1973 oil crisis. After the 1970s these principles were no longer valid and ceased to amaze. But this displacement, instead of debilitating them, made them appear in their full creative force. The tools that assert these principles, such as serial production, modulation, change of scales, hierarchical or adaptable organizational methods, taxonomies, diagrams and narratives, lose their novel and undisputed content as well as their metaphorical power, reaching us, nowadays, turned into a conceptual structure upon which we organize architectural design.

Estudo de práticas adotadas por empresas que utilizam a Produção Enxuta em paralelo ao Seis Sigma no processo de melhoria

As empresas estão utilizando diversos processos de melhoria para adequarem seus negócios às necessidades dos clientes, à maior concorrência, a uma necessidade de flexibilização e de redução dos custos de seus processos de manufatura. O seis sigma e a produção enxuta são dois processos utilizados por empresas no Brasile no mundo. Atualmente a integração destes processos é um desafio para essas empresas, que buscam uma maneira mais eficiente de reduzir seus desperdícios e se adaptarem às necessidades de seus mercados consumidores. Surge, assim, o Lean Sigma aplicado nas empresas de diversas formas. O objetivo deste trabalho é estruturar, por meio de dois estudos de caso, como as empresas estão utilizando o seis Sigma e a Produção Enxuta em seus processos de melhoria. Verificou-se que existem diferentes formas de utilizar os processos em paralelo: na primeira empresa o processo iniciou em conjunto e depois foi separado em dois processos paralelos de melhoria. A segunda empresa foi ao contrário, começando de forma paralela, desagregada, e posteriormente se unindo em um único processo de melhoria, denominado Lean Sigma. O trabalho apresenta uma sistematização do processo de melhoria de duas empresas, dividido em Visão Geral e Objetivos, Estrutura Organizacional e Métodos de Melhoria. Foram verificadas as formas gerais de utilização dos processos de melhoria e que uma abordagem integrada, que contemple as peculiaridades de cada processo, se demonstra como uma melhor opção para um processo de melhoria que utiliza a Produção Enxuta e o Seis Sigma paralelamente. A pesquisa traz, também, como resultado, uma proposta de sistematização do Lean Sigma, considerando o conhecimento adquirido nos estudos de caso e na literatura consultada.

3D-based reconstruction using growing neural gas landmark: application to rapid prototyping in shoe last manufacturing

Customizing shoe manufacturing is one of the great challenges in the footwear industry. It is a production model change where design adopts not only the main role, but also the main bottleneck. It is therefore necessary to accelerate this process by improving the accuracy of current methods. Rapid prototyping techniques are based on the reuse of manufactured footwear lasts so that they can be modified with CAD systems leading rapidly to new shoe models. In this work, we present a shoe last fast reconstruction method that fits current design and manufacturing processes. The method is based on the scanning of shoe last obtaining sections and establishing a fixed number of landmarks onto those sections to reconstruct the shoe last 3D surface. Automated landmark extraction is accomplished through the use of the self-organizing network, the growing neural gas (GNG), which is able to topographically map the low dimensionality of the network to the high dimensionality of the contour manifold without requiring a priori knowledge of the input space structure. Moreover, our GNG landmark method is tolerant to noise and eliminates outliers. Our method accelerates up to 12 times the surface reconstruction and filtering processes used by the current shoe last design software. The proposed method offers higher accuracy compared with methods with similar efficiency as voxel grid.

World Class Manufacturing : approccio ad un sistema di manutenzione predittiva (CBM)

L’oggetto di analisi del presente lavoro di tesi è il modello di Operational Excellence noto come World Class Manufacturing in particolare l’approccio allo step 6 del pilastro Professional Maintenance, dove si richiede l’implementazione di un sistema di manutenzione PREDITTIVA, la cosiddetta CBM (Conditional Based Maintenance) . Il modello a cui si fa riferimento fu teorizzato dal professore giapponese H. Yamashina verso la metà degli anni 2000 e giunse in Italia attorno al 2005, quando Fiat Group (oggi FCA) lo adottò come approccio standard alla gestione della produzione. Questo tipo di analisi, orientata verso una prospettiva pratica più che teorica, deriva direttamente da un’esperienza sul campo che ho svolto all’interno di un’azienda che ha aderito al World Class Manufacturing (WCM). Nel capitolo 1 verrà proposto un excursus delle metodologie alla base del WCM e del percorso storico che ha portato alla formulazione del modello. Nel secondo capitolo verrà proposto un caso di applicazione del WCM all'interno di un Gruppo, nella fattispecie Ariston Thermo Group (ATG). Dopo un’overview sul Gruppo e sulla storia della sua adesione al programma di miglioramento, la trattazione si focalizza sull'approccio di ATG al WCM. Nel terzo capitolo verrà introdotta la Manutenzione Professionale secondo le principali politiche manutentive schematizzate dal WCM. Verranno presentate singolarmente per sottolineare i loro obiettivi seguiti dai vantaggi e svantaggi che si possono ottenere nell’implementare ogni singola politica. Nel quarto capitolo verranno specificate sotto un aspetto prettamente pratico le varie attività svolte dalla PM così da evidenziare lo sviluppo e il miglioramento continuo che essa sta ottenendo dall’introduzione del WCM; principalmente la presentazione delle varie attività si riferiscono al passaggio allo step 6 della PM, dove verrà presentata approfonditamente elencando e analizzando tutte le attività svolte per approcciarsi alla CBM.

Radon emanometry of Starks salt dome, Calcasieu Parish, Louisiana /

"March 1972."

Electronic patient records: Achieving best practice in information transfer between hospital and community providers - an integration success story

Effective healthcare integration is underpinned by clinical information transfer that is timely, legible and relevant. The aim of this study was to describe and evaluate a method for best practice information exchange. This was achieved based on the generic Mater integration methodology. Using this model the Mater Health Services have increased effective community fax discharge from 34% in 1999 to 86% in 2002. These results were predicated on applied information technology excellence involving the development of the Mater Electronic Health Referral Summary and effective change management methodology, which included addressing issues around patient consent, engaging clinicians, provision of timely and appropriate education and training, executive leadership and commitment and adequate resourcing. The challenge in achieving best practice information transfer is not solely in the technology but also in implementing the change process and engaging clinicians. General practitioners valued the intervention highly. Hospital and community providers now have an inexpensive, effective product for critical information exchange in a timely and relevant manner, enhancing the quality and safety of patient care.

An examination of the antecedents of readiness for fine-tuning and corporate transformation changes

This study examined employee readiness for fine-tuning changes and for corporate transformation changes. It was proposed that employees would report different degrees of readiness for these two types of change and that different variables would be associated with readiness for the two types of change. Results of regression analyses indicated that trust in peers and logistics and system support displayed strong positive relationships with readiness for fine-tuning changes, while trust in senior leaders and self-efficacy displayed strong positive relationships with readiness for corporate transformation changes. The implications of this study focus on the appropriateness of traditional change management strategies in light of findings that multiple change readiness attitudes exist within an organization.

The future of manufacturing

Anyone who looks at the title of this special issue will agree that the intent behind the preparation of this volume was ambitious: to predict and discuss “The Future of Manufacturing”. Will manufacturing be important in the future? Even though some sceptics might say not, and put on the table some old familiar arguments, we would strongly disagree. To bring subsidies for the argument we issued the call-for-papers for this special issue of Journal of Manufacturing Technology Management, fully aware of the size of the challenge in our hands. But we strongly believed that the enterprise would be worthwhile. The point of departure is the ongoing debate concerning the meaning and content of manufacturing. The easily visualised internal activity of using tangible resources to make physical products in factories is no longer a viable way to characterise manufacturing. It is now a more loosely defined concept concerning the organisation and management of open, interdependent, systems for delivering goods and services, tangible and intangible, to diverse types of markets. Interestingly, Wickham Skinner is the most cited author in this special issue of JMTM. He provides the departure point of several articles because his vision and insights have guided and inspired researchers in production and operations management from the late 1960s until today. However, the picture that we draw after looking at the contributions in this special issue is intrinsically distinct, much more dynamic, and complex. Seven articles address the following research themes: 1.new patterns of organisation, where the boundaries of firms become blurred and the role of the firm in the production system as well as that of manufacturing within the firm become contingent; 2.new approaches to strategic decision-making in markets characterised by turbulence and weak signals at the customer interface; 3.new challenges in strategic and operational decisions due to changes in the profile of the workforce; 4.new global players, especially China, modifying the manufacturing landscape; and 5.new techniques, methods and tools that are being made feasible through progress in new technological domains. Of course, many other important dimensions could be studied, but these themes are representative of current changes and future challenges. Three articles look at the first theme: organisational evolution of production and operations in firms and networks. Karlsson's and Skold's article represent one further step in their efforts to characterise “the extraprise”. In the article, they advance the construction of a new framework, based on “the network perspective” by defining the formal elements which compose it and exploring the meaning of different types of relationships. The way in which “actors, resources and activities” are conceptualised extends the existing boundaries of analytical thinking in operations management and open new avenues for research, teaching and practice. The higher level of abstraction, an intrinsic feature of the framework, is associated to the increasing degree of complexity that characterises decisions related to strategy and implementation in the manufacturing and operations area, a feature that is expected to become more and more pervasive as time proceeds. Riis, Johansen, Englyst and Sorensen have also based their article on their previous work, which in this case is on “the interactive firm”. They advance new propositions on strategic roles of manufacturing and discuss why the configuration of strategic manufacturing roles, at the level of the network, will become a key issue and how the indirect strategic roles of manufacturing will become increasingly important. Additionally, by considering that value chains will become value webs, they predict that shifts in strategic manufacturing roles will look like a sequence of moves similar to a game of chess. Then, lastly under the first theme, Fleury and Fleury develop a conceptual framework for the study of production systems in general derived from field research in the telecommunications industry, here considered a prototype of the coming information society and knowledge economy. They propose a new typology of firms which, on certain dimensions, complements the propositions found in the other two articles. Their telecoms-based framework (TbF) comprises six types of companies characterised by distinct profiles of organisational competences, which interact according to specific patterns of relationships, thus creating distinct configurations of production networks. The second theme is addressed by Kyläheiko and SandstroÍm in their article “Strategic options based framework for management of dynamic capabilities in manufacturing firms”. They propose a new approach to strategic decision-making in markets characterised by turbulence and weak signals at the customer interface. Their framework for a manufacturing firm in the digital age leads to active asset selection (strategic investments in both tangible and intangible assets) and efficient orchestrating of the global value net in “thin” intangible asset markets. The framework consists of five steps based on Porter's five-forces model, the resources-based view, complemented by means of the concepts of strategic options and related flexibility issues. Thun, GroÍssler and Miczka's contribution to the third theme brings the human dimension to the debate regarding the future of manufacturing. Their article focuses on the challenges brought to management by the ageing of workers in Germany but, in the arguments that are raised, the future challenges associated to workers and work organisation in every production system become visible and relevant. An interesting point in the approach adopted by the authors is that not only the factual problems and solutions are taken into account but the perception of the managers is brought into the picture. China cannot be absent in the discussion of the future of manufacturing. Therefore, within the fourth theme, Vaidya, Bennett and Liu provide the evidence of the gradual improvement of Chinese companies in the medium and high-tech sectors, by using the revealed comparative advantage (RCA) analysis. The Chinese evolution is shown to be based on capabilities developed through combining international technology transfer and indigenous learning. The main implication for the Western companies is the need to take account of the accelerated rhythm of capability development in China. For other developing countries China's case provides lessons of great importance. Finally, under the fifth theme, Kuehnle's article: “Post mass production paradigm (PMPP) trajectories” provides a futuristic scenario of what is already around us and might become prevalent in the future. It takes a very intensive look at a whole set of dimensions that are affecting manufacturing now, and will influence manufacturing in the future, ranging from the application of ICT to the need for social transparency. In summary, this special issue of JMTM presents a brief, but undisputable, demonstration of the possible richness of manufacturing in the future. Indeed, we could even say that manufacturing has no future if we only stick to the past perspectives. Embracing the new is not easy. The new configurations of production systems, the distributed and complementary roles to be performed by distinct types of companies in diversified networked structures, leveraged by the new emergent technologies and associated the new challenges for managing people, are all themes that are carriers of the future. The Guest Editors of this special issue on the future of manufacturing are strongly convinced that their undertaking has been worthwhile.

Assessing service satisfaction between a 3PL provider and a vehicle manufacturer using the SERVQUAL technique

This paper reports on a new study conducted within a leading UK based (and US owned) car manufacturing company looking at the satisfaction between parties within a newly formed third party logistics (3PL) relationship. The study contains a two-way assessment of the relationship (i.e. the vehicle manufacturer’s Parts Supply and Logistics Operation’s assessment of the 3PL’s service and the 3PL’s assessment of the vehicle manufacturer’s relationship management ability). The study principally used an online SERVQUAL survey, (backed up with an on-line questionnaire, and face to face interviews) for data collection. The paper discusses the background and problems that have arisen in the relationship, the analysis of how each of the parties sees one other in terms of the service provided. Also, the findings and recommendations presented to management are outlined: these include factors such as the need for information sharing, reliability, flexibility, role specificity, trust and effective requirements management.