Civil service plan for the County of Milwaukee : including classification and standardization of personal service, civil service rules and regulations and constructive recommendations for positive employment administration.

Mode of access: Internet.

Senior executive service : opinions about the federal work environment : report to the Chairman, Subcommittee on Civil Service, Committee on Post Office and Civil Service, House of Representatives /

"B-243518"--P. 1.

An alternative to annualizing the cost-of-living adjustments on federal retirement : hearing before the Subcommittee on Civil Service, Post Office, and General Services of the Committee on Governmental Affairs, United States Senate, Ninety-seventh Congress, first session, on S. 677 ... April 1, 1981.

Mode of access: Internet.

Oversight of GSA's federal surplus real property disposal program : hearing before the Subcommittee on Civil Service, Post Office, and General Services of the Committee on Governmental Affairs, United States Senate, Ninety-eighth Congress, first session, November 1, 1983.

Mode of access: Internet.

Merit pay and proposed pay-for-performance regulations : hearing before the Subcommittee on Civil Service, Post Office, and General Services of the Committee on Governmental Affairs, United States Senate, Ninety-eighth Congress, first session.

"S. 958, the Merit Pay Reform Act of 1983, and amendments to expand its coverage with regard to regulations proposed by the Office of Personnel Management; May 26, June 9, and July 14, 1983"--Pt. 2.

Annual report of the Postmaster General : hearing before the Subcommittee on Federal Services, Post Office, and Civil Service of the Committee on Governmental Affairs, United States Senate, One hundredth Congress, first session, March 16, 1987.

Shipping list no.: 87-469-P.

Annual report of the Postmaster General : hearing before the Subcommittee on Federal Services, Post Office, and Civil Service of the Committee on Governmental Affairs, United States Senate, One Hundred First Congress, second session, April 27, 1990.

Includes bibliographical references.

The United States Secret Service in the late war : comprising the author's introduction to the leading men at Washington, with the origin and organization of the United States Secret Service Bureau, and a graphic history of rich and exciting experiences, North and South /

Published later (1894) under title: Spies, traitors and conspirators of the late Civil War.

Proceedings at the annual meeting of the national civil service reform

Mode of access: Internet.

Civil service evaluation : the role of the U.S. Office of Personnel Management : a report concerning significant actions of the Office of Personnel Management : a report to the President and the Congress of the United States /

"November 1992"--Prelim. p.

Federal personnel management : views on selected NPR human resource recommendations : briefing report to the Ranking Minority Member, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives /

"B-265839"--P. 1.

Performance management : aligning employee performance with agency goals at six Results Act pilots : report to the Chairman, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives /

"B-275942"--P. 1.

Making public employment a model of equal opportunity : a report of the proceedings of Regional Civil Rights Conference II, sponsored by the U.S. Commission on Civil Rights in Boston, Massachusetts, September 22-24, 1974.

Mode of access: Internet.

'Girls who do Boys like they’re girls'? Exploring the role of gender in the junior management of contemporary service work

This article attempts to explain the clustering of women managers at junior managerial grades in the service sector by focusing on the structuring and organization of work in a call centre. The article is based on an ethnography of an organization and seeks to contribute to the ongoing debate in gender research by exploring and documenting the requirement for the enactment of masculinities at work for successful managers. Central to our account is the role of team leader which, as a junior management position, occupies a key role in understanding and accounting for the gendered hierarchical terrain of contemporary service-based organizations. In exploring the role of team leader, a position that tends overwhelmingly to be held by female staff, we draw attention to the perception of the gendered nature of the role by subordinate members of the organization, the team-leaders themselves and more senior managers. The position is also brought into sharp relief in comparison with the subordinate role of the ‘problem manager’, a position overwhelmingly held by men.

The effects of new technology on employment structures in the service sector

This thesis explores the interrelationships between the labour process, the development of technology and patterns of gender differentiation. The introduction of front office terminals into building society branches forms the focus of the research. Case studies were carried out in nine branches, three each from three building societies. Statistical data for the whole movement and a survey of ten of the top thirty societies provided the context for the studies. In the process of the research it became clear that it was not technology itself but the way that it was used, that was the main factor in determining outcomes. The introduction of new technologies is occurring at a rapid pace, facilitated by continuing high growth rates, although front office technology could seldom be cost justified. There was great variety between societies in their operating philosophies and their reasons for and approach to computerisation, but all societies foresaw an ultimate saving in staff. Computerisation has resulted in the deskilling of the cashiering role and increased control over work at all stages. Some branch managers experienced a decrease in autonomy and an increase in control over their work. Subsequent to this deskilling there has been a greatly increased use of part time staff which has enabled costs to be reduced. There has also been a polarisation between career and non-career staff which, like the use of part time staff, has occurred along gender lines. There is considerable evidence that societies' policies, structures and managerial attitudes continue to directly and indirectly discriminate against women. It is these practices which confine women to lower grades and ensure their dependence on the family and which create the pool of cheap skilled labour that societies so willingly exploit by increasing part time work. Gender strategies enter management strategies throughout the operations of the organisation.