Zerbitzuaren kalitatea merkataritzan: UNE175001 araua

Azken urteotan, izugarri hedatu dira gure erakundeetan kalitatearen kudeaketa terminoaren baitan bil daitezkeen kudeaketa eta antolaketarako tresna, metodologia eta ideiak. Aipatzeko modukoak dira, besteak beste, ISO 9000 kalitate-arauek eta EFQM ereduak gurean izan duten oihartzuna. Horrenbestez, gure enpresa asko eta asko buru-belarri murgildu dira kalitatearen higikundean. Gehien erabili izan diren ereduak aipatutako eredu orokor horiek izan dira. Hala ere, badira enpresa zein sektore jakin batzuetako ezaugarriak ontuan izanik horiei hobeto egokitu ahal izateko garaturiko ereduak ere. Horietako baten berri ematea da artikulu honen helburua.

La integración de sistemas de gestión basados en estándares internacionales: resultados de un estudio empírico realizado en la CAPV

Este artículo se ha realizado en el marco de los Proyectos de Investigación titulados “Los sistemas integrados de gestión (SIG) en las empresas españolas” (SEC2006-06682/ECON) financiado por el Ministerio de Educación y Ciencia dentro de la convocatoria de ayuda a proyectos de I+D y “Análisis de la implantación de los Sistemas de Gestión Medioambiental en las empresas de la CAPV: generación de propuestas innovadoras para su integración organizativa”, financiado por la UPV-EHU en su convocatoria general de Proyectos de Investigación de 2006.

Desarrollo de métodos de detección de salmonella basados en la reacción en cadena de la polimerasa y su validación en muestras alimentarias

224 p.

Euskarazko denbora-egiturak etiketatzeko gidalerroak v1.0

To interpret the temporal information on texts, a mark-up language that will code that information is needed, in order to make that information automatically reachable. The most used mark-up language is TimeML (Pustejovsky et al., 2003), which has also been choosen for Basque. In this guidelines we present the Basque version of ISO-TimeML (ISO-TimeML working group, 2008). After having analysed the tags, attributes and values created for English, we describe the most appropriate ones to represent Basque time structures’ information.

The formation mechanism of low leaching glassy slag during plasma arc vitrification treatment of fly ash

In this paper, the glass formation theory is applied to study the formation mechanism of the low leaching glassy slag during the process of plasma waste treatment. The research shows that SiO2 acts as network former to form a 3-dimensional Si-O tetrahedral network in which heavy metals are bonded or encapsulated, so the Si-O tetrahedron protect heavy metals against leaching from the vitrified slag or acid corrosion. For given chemical compositions of waste, the formation ability of the vitrified slag can be represented by the ratio of the whole oxygen ions to the whole network former ions in glass (O/Si) which is appropriate in the range of 2~3. A plasma arc reactor is used to conduct the vitrification experiments of two kinds of fly ashes with additives in which effects of various parameters including arc power, cooling speed, treatment temperature are studied. The chemical compositions of fly ashes are analyzed by X-ray fluorescence (XRF) spectrometry. The experimental results show that both cooling speed and O/Si have important influence on the formation of the vitrified slag, which is qualitatively in accordance with the predictions of the glass formation theory.

Prevalence of Listeria monocytogenes in Idiazabal cheese

Este trabajo se encuentra bajo la licencia Creative Commons Attribution 3.0.

Structurally engineered cytochromes c with novel ligand-binding properties

Semisynthesis of horse heart cytochrome c and site-directed mutagenesis of Saccharomyces cerevisiae (S. c.) iso-1-cytochrome c have been utilized to substitute Ala for the cytochrome c heme axial ligand Met80 to yield ligand-binding proteins (horse heart Ala80cyt c and S.c. Ala80cyt c) with spectroscopic properties remarkably similar to those of myoglobin. Both species of Fe(II)Ala80cyt c form exceptionally stable dioxygen complexes with autoxidation rates 10-30x smaller and O₂ binding constants ~ 3x greater than those of myoglobin. The resistance of O₂-Fe(II)Ala80cyt c to autoxidation is attributed in part to protection of the heme site from solvent as exhibited by the exceptionally slow rate of CO binding to the heme as well as the low quantum yield of CO photodissociation.

UV/vis, EPR, and paramagnetic NMR spectroscopy indicate that at pH 7 the Fe(III)Ala80cyt c heme is low-spin with axial His-OH^- coordination and that below pH ~6.5, Fe(III)Ala80cyt cis high-spin with His-H₂O heme ligation. Significant differences in the pH dependence of the ¹H NMR spectra of S.c. Fe(III)Ala80cyt c compared to wild-type demonstrate that the axial ligands influence the conformational energetics of cytochrome c.

¹H NMR spectroscopy has been utilized to determine the solution structure of the cyanide derivative of S.c. Fe(III)Ala80cyt c. 82% of the resonances in the ¹H NMR spectrum of S.c. CN-Fe(III)Ala80cyt c have been assigned through 1D and 2D experiments. The RMSD values after restrained energy minimization of the family of 17 structures obtained from distance geometry calculations are 0.68 ± 0.11 Å for the backbone and 1.32 ± 0.14 Å for all heavy atoms. The solution structure indicates that a tyrosine in the "distal" pocket of CN-Fe(III)Ala80cyt c forms a hydrogen bond with the Fe(III)-CN unit, suggesting that it may play a role analogous to that of the distal histidine in myoglobin in stabilizing the dioxygen adduct.

Estimation of growth and financial analysis through the application of Ipil ipil (Leucaena leucocephala) leaf meal as supplements to soybean and fish meal in the diet of juvenile monosex tilapia (Oreochromis niloticus)

Among plant protein ingredients,ipil ipil (Leucaena leucocephala) leafmeal (ILLM) is considered the most nutritive plant protein source after soybean meal in aquatic feeds. That was proven in a 21-day experiment conducted to assess the response of juvenile Monosex Nile tilapia Oreochromis niloticus with four iso-nitrogenous formulated diets: One control diet was formulated based on fishmeal, one on soybean meal and one on rice bran, ipil ipil leafmeal was also included in experimental diets.

Application of ipil- ipil leaf meal (IILM) as feed Ingredient for Monosex tilapia fry (oreochronis niioticus) : In terms of growth and economics

The Ipil-ipil (Leucaena leucocephal) leaf analyzed for crude protein (CP), fat, crude fibre (CF), ash content, moisture content and nitrogen free extract (NFE). The CP 23± 0.12 % , fat 8 ± 0.11 %, CF 18 ± 0.15 % , ash 10 ± 0.13 %, moisture 14. ± .16% and NFE 29.± 1.10 % were recorded. A twenty one days experiment was conduced to assess the response of juvenile monosex tilapia with different iso-nitrogenous formulated diets for find out the feasibility study of using ipil-ipil leaf meals as feed ingredient for juvenile tilapia. Three experimental diets were formulated by using fish meal, soybean meal, rice bran and ipil ipil leaf meal. One control diet was formulated by using fish meal, soybean meal and rice bran. Considering the high demand, limited availability of fish meal and soybean meal, ipil ipil leaf meal was incorporated in juvenile tilapia feed. Among plant protein ingredients ipil ipil leaf meal was considered as the most nutritive plant protein source after soybean meal. However, high concentration of toxic element limited the incorporation level of ipil ipil leaf meal in fish feed. Use of 15 % ipil ipil leaf meal in fish feed was more significant from the view of growth performance and economics. The higher Absolute Growth was 1119.26 gm, higher Specific Growth Rate was 6.52% /day higher Feed Conversion Efficiency was 41.23% , higher Protein Efficiency Ratio was 1.178 and higher Average Daily Growth rate was 14.00% recorded in diet-4 ( which contained 15% IILM). The lower Feed Conversion Ratio 2.42 and lower cost for per unit production 34.65 taka/kg were recorded in diet-4. The higher cost for per unit fish production 45.6 tk./kg was recorded for diet-1 where no ipil ipil leaf meal.. The results suggest that tree legumes Ipil-ipil (Leucaena leucocephal) leaf has potential and excellent source of feed ingredients as protein supplements for juvenile monosex

Oxidation of Volatile Organic Compounds in Aqueous Solution and at the Air-water Interface of Aqueous Microdroplets

Isoprene (ISO),the most abundant non-methane VOC, is the major contributor to secondary organic aerosols (SOA) formation. The mechanisms involved in such transformation, however, are not fully understood. Current mechanisms, which are based on the oxidation of ISO in the gas-phase, underestimate SOA yields. The heightened awareness that ISO is only partially processed in the gas-phase has turned attention to heterogeneous processes as alternative pathways toward SOA.

During my research project, I investigated the photochemical oxidation of isoprene in bulk water. Below, I will report on the λ > 305 nm photolysis of H₂O₂ in dilute ISO solutions. This process yields C₁₀H₁₅OH species as primary products, whose formation both requires and is inhibited by O₂. Several isomers of C₁₀H₁₅OH were resolved by reverse-phase high-performance liquid chromatography and detected as MH⁺ (m/z = 153) and MH⁺-18 (m/z = 135) signals by electrospray ionization mass spectrometry. This finding is consistent with the addition of ·OH to ISO, followed by HO-ISO· reactions with ISO (in competition with O₂) leading to second generation HO(ISO)₂· radicals that terminate as C₁₀H₁₅OH via β-H abstraction by O₂.

It is not generally realized that chemistry on the surface of water cannot be deduced, extrapolated or translated to those in bulk gas and liquid phases. The water density drops a thousand-fold within a few Angstroms through the gas-liquid interfacial region and therefore hydrophobic VOCs such as ISO will likely remain in these relatively 'dry' interfacial water layers rather than proceed into bulk water. In previous experiments from our laboratory, it was found that gas-phase olefins can be protonated on the surface of pH < 4 water. This phenomenon increases the residence time of gases at the interface, an event that makes them increasingly susceptible to interaction with gaseous atmospheric oxidants such as ozone and hydroxyl radicals.

In order to test this hypothesis, I carried out experiments in which ISO(g) collides with the surface of aqueous microdroplets of various compositions. Herein I report that ISO(g) is oxidized into soluble species via Fenton chemistry on the surface of aqueous Fe(II)Cl₂ solutions simultaneously exposed to H₂O₂(g). Monomer and oligomeric species (ISO)1-8H⁺ were detected via online electrospray ionization mass spectrometry (ESI-MS) on the surface of pH ~ 2 water, and were then oxidized into a suite of products whose combined yields exceed ~ 5% of (ISO)1-8H⁺. MS/MS analysis revealed that products mainly consisted of alcohols, ketones, epoxides and acids. Our experiments demonstrated that olefins in ambient air may be oxidized upon impact on the surface of Fe-containing aqueous acidic media, such as those of typical to tropospheric aerosols.

Related experiments involving the reaction of ISO(g) with ·OH radicals from the photolysis of dissolved H₂O₂ were also carried out to test the surface oxidation of ISO(g) by photolyzing H₂O₂(aq) at 266 nm at various pH. The products were analyzed via online electrospray ionization mass spectrometry. Similar to our Fenton experiments, we detected (ISO)1-7H⁺ at pH < 4, and new m/z⁺ = 271 and m/z^- = 76 products at pH > 5.

Influência do acabamento e polimento na resistência à flexão de uma cerâmica odontológica

Avaliou-se a influência de dois sistemas de acabamento e polimento na resistência à flexão de uma cerâmica feldspática EX-3 (Noritake). Para isto, confeccionou-se blocos cerâmicos com medidas em conformidade com a ISO 6872/1995. Em seguida obteve-se o glaze natural. A padronização da rugosidade superficial foi conferida com auxílio de um rugosímetro, e os blocos foram então divididos em cinco grupos. O Grupo I (controle) foi testado com glaze. Para os testes realizados nos demais grupos, os blocos receberam um tratamento de asperização por meio de uma ponta diamantada 4137 (KG Sorensen). Em seguida foram polidos com diferentes protocolos. No grupo II, o sistema de polimento dura white (Shofu). No grupo III, o sistema de polimento dura white (shofu) associado a uma pasta diamantada aplicada com disco de feltro. No grupo IV o sistema de polimento Exa Cerapol (Edenta) e no grupo V, este mesmo sistema mais pasta diamantada aplicada com disco de feltro. Após os procedimentos de acabamento e polimento, foi avaliada a rugosidade conseguida (Ra), para se avaliar a eficácia dos métodos testados. A análise estatística por ANOVA (p ≤ 0,05) mostrou não haver diferença estatisticamente significante entre os grupos (G2=3,820,58; G3=3,550,61; G4=4,050,40; G5=3,950.47) . Feito isto, os corpos-de-prova foram submetidos a um ensaio mecânico de resistência à flexão em três pontos, e também neste caso, os resultados depois de tratados estatisticamente não demonstraram diferenças estatísticas entre os grupos glazeados e os grupos que receberam tratamento (G1=132,126,9 MPa; G2=123,317,4 MPa; G3=114,519,3 MPa; G4=104,211,9 MPa e G5=104,719,1 MPa) . Após a realização destas avaliações, tornou-se possível concluir que o uso dos sistemas de acabamento e polimento testados neste trabalho permite obter superfícies com rugosidade similar a obtida com o glaze natural e não interferem na resistência à flexão da cerâmica utilizada.

Transformação de metanol em olefinas leves catalisada por zeólitas HZSM-5

A reação de transformação de MeOH em olefinas leves foi investigada sobre zeólitas HZSM-5 com razões SiO2/Al2O3 (SAR) iguais a 30, 80 e 280. As propriedades ácidas e texturais da amostra com SAR 30 foram modificadas por impregnação com ácido fosfórico. A caracterização físico-química das amostras foi realizada empregando-se as técnicas de FRX, fisissorção de N2, DRX, DTP de NH3 e IV com adsorção de piridina. O desempenho catalítico das mesmas foi comparado tanto em condições reacionais similares (mesma T, pressão parcial de MeOH e WHSV) como em condições de isoconversão. Verificou-se, que quanto maior a SAR da zeólita, menor a densidade total e a força dos sítios ácidos presentes, sendo este efeito mais significativo para os sítios de Brönsted. O efeito do aumento da SAR favoreceu a estabilidade catalítica e a formação de olefinas leves, principalmente propeno. No caso das amostras contendo fósforo, foi observada uma redução linear na área específica BET e no volume de microporos com o aumento do teor de fósforo. Estes resultados, aliados aos obtidos por DRX, sugerem que a redução mais significativa na área específica e no volume de microporos pode ser associada à redução na cristalinidade e à formação de espécies amorfas contendo fósforo, que bloqueariam a estrutura porosa da zeólita. Não se observou alteração significativa na força dos sítios fracos, enquanto a força dos sítios fortes diminuiu significativamente. As amostras apresentando menor SAR e menor teor de fósforo foram mais ativas. Por outro lado, em condições de isoconversão de 916%, a amostra mais seletiva à formação de olefinas foi aquela com maior SAR. Dentre as amostras impregnadas, aquela contendo 4% de fósforo foi a mais seletiva a propeno, enquanto a que continha 6% foi mais seletiva a eteno. A amostra com SAR igual a 280 foi investigada variando-se a temperatura de reação (400, 500 e 540C) e a pressão parcial de metanol (0,038; 0,083 e 0,123 atm), através de um planejamento experimental do tipo Box-Benhnken (32). O rendimento otimizado em olefinas leves foi alcançado a 480C e 0,08 atm. O modelo proposto descreveu bem os dados experimentais e evidenciou a existência de uma faixa ótima de temperatura para maximização do rendimento em propeno e eteno, o qual foi também afetado pela pressão parcial de MeOH na faixa estudada. Palavras-chave: ZSM-5, olefinas, propeno, eteno, processo MTO, fósforo.

A certificação do sistema de gestão ambiental e a melhoria efetiva do desempenho ambiental das organizações.

A certificação de Sistemas de gestão ambiental tem se tornado quase uma obrigação para as Organizações, face ao aumento da conscientização da sociedade para os problemas relacionados ao meio ambiente. Este trabalho busca identificar se a certificação de Sistemas de gestão ambiental promove a efetiva melhoria do desempenho ambiental de empresas Brasileiras e se estes sistemas permitem uma relação custo-benefício favorável a estas Organizações. A metodologia, baseada na pesquisa qualitativa, utiliza como instrumentos a aplicação de um questionário com questões fechadas e análise de documentos do Sistema de Gestão Ambiental de Organizações certificadas há mais de dois anos. Os resultados da pesquisa conseguiram demonstrar que, embora ainda existam diversos pontos com potencial de melhoria nos sistemas pesquisados, as Organizações estão conseguindo melhorar seu desempenho ambiental ao longo do tempo e também auferir benefícios econômicos com a operação destes sistemas. Foi observado que o foco principal dos sistemas implementados nas Organizações pesquisadas está concentrado mais no sistema propriamente dito do que na busca de uma efetiva melhoria do desempenho ambiental, que é o ponto central do objetivo da implantação de um Sistema de Gestão Ambiental, segundo a norma ABNT NBR ISO 14001 (ABNT, 2004). Algumas das ações tomadas pelas Organizações já demonstram alinhamento com a tendência atual de busca da sustentabilidade, o que representa um potencial positivo para a disseminação da importância destes sistemas como uma das ferramentas a serem utilizadas para se cumprir as diretrizes estabelecidas na Agenda 21.

Mecánica de fractura. Problemas resueltos

Se presentan en este manual un conjunto de problemas y ejercicios resueltos, de acuerdo a los temas del texto "Mecánica de fractura" de los mismos autores, publicado por la Universidad del País Vasco Euskal Herriko Unibertsitatea, incluyendo problemas propuestos en los exámenes de la asignatura del mismo nombre, de la titulación de Ingeniería de Materiales de la Escuela Técnica Superior de Ingeniería de Bilbao. En el apéndice de este manual se incluyen algunas normas y especialmente la norma EN ISO 12737, que cubre la determinación de la resistencia a fractura por deformación plana de materiales metálicos. Estos ejercicios sirven para que el alumno trabaje por su cuenta, consolidando el conocimiento teórico y familiarizándose con algunas aplicaciones ingenieriles de la Mecánica de Fractura.

Shedding light on TQM: some research findings

Over the last decad , the paradigm of Total Quality Management (TQM) has been successfully forged in our business world. TQM may be defined as something that is both complex and ambiguous; nevertheless, some key elements or principles can be mentioned which are common to all of them: customer satisfaction, continuous improvement, commitment and leadership on the part of top management, involvement and support on the part of employees, teamwork, measurement via indicators and feedback. There are, in short, two main reasons for it having spread so widely: on the one hand, the successful diffusion of ISO 9000 standards for the implementation and certification of quality management systems, standards that have been associated to the TQM paradigm, and, on the other, the also successful diffusion of self evaluation models such as the EFQM promoted by the European Foundation for Quality Management and the Malcolm Baldrige National Quality Award in the USA, promoted by the Foundation for the Malcolm Baldrige National Quality Award. However, the quality movement is not without its problems as far as its mid and long term development is concerned. In this book some research findings related to these issues are presented.