Peppers, Don e Rogers, Martha, One to One B2B, Currency books, Double Day, Radon House Inc, Copyright, 2001

Há muito que se fala do fim do Marketing tal como o conhecemos. A segmentação cada vez maior de mercados e clientes e a importância da customização, tornaram obsoletas a maior parte das abordagens do marketing de massas. A evolução da economia e das TI (tecnologias da informação) e as consequentes alterações que esse processo implicou na cadeia de valor das empresas, nomeadamente das organizações de grande dimensão, fez com que o B2C –Business to Customer – tenha deixado de fazer sentido para estas empresas. O advento da World Wide Web e o impacto que as tecnologias «interactivas» têm actualmente sobre a economia, provocou grandes alterações nas relações entre as organizações e os seus clientes. Ao Marketing de massas sucedeu-se a relação individualizada cliente a cliente, emergente no B2B – Business to Business –one to one, onde mais importante do que as vendas é o relacionamento com o cliente que assume particular importância, nomeada mente em ordem à sua transição para outras zonas de negócio, como a Internet.

Evaluation of alcohol outlet density and its relation with violence

OBJECTIVES: The current study set out to investigate alcohol availability in a densely populated, residential area of suburban São Paulo associated with high levels of social deprivation and violence. Gun-related deaths and a heavy concentration of alcohol outlets are notable features of the area surveyed. Given the strong evidence for a link between alcohol availability and a number of alcohol-related problems, including violent crime, measures designed to reduce accessibility have become a favored choice for alcohol prevention programs in recent years. METHODS: The interviewers were 24 residents of the area who were trained for the study. It was selected an area of nineteen streets, covering a total distance of 3.7 km. A profile of each alcohol outlet available on the area was recorded. RESULTS: One hundred and seven alcohol outlets were recorded. The number of other properties in the same area was counted at 1,202. Two measures of outlet density may thus be calculated: the number of outlets per kilometer of roadway (29 outlets/km); and the proportion of all properties that sold alcohol (1 in 12). CONCLUSIONS: The results of this study is compared with others which are mainly from developed countries and shown that the area studied have the highest density of alcohol outlet density ever recorded in the medical literature. The implication of this data related to the violence of the region is discussed. By generating a profile of alcohol sales and selling points, it was hoped to gain a better understanding of alcohol access issues within the sample area. Future alcohol prevention policy would be well served by such knowledge.

Residential property loans and performance during property price booms: evidence from European banks

Understanding the performance of banks is of the utmost relevance, because of the impact of this sector on economic growth and financial stability. Of all the different assets that make up a bank portfolio, the residential mortgage loans constitute one of its main. Using the dynamic panel data method, we analyse the influence of residential mortgage loans on bank profitability and risk, using a sample of 555 banks in the European Union (EU-15), over the period from 1995 to 2008. We find that banks with larger weights of residential mortgage loans show lower credit risk in good times. This result explains why banks rush to lend on property during booms due to the positive effects it has on credit risk. The results show further that credit risk and profitability are lower during the upturn in the residential property price cycle. The results also reveal the existence of a non-linear relationship (U-shaped marginal effect), as a function of bank’s risk, between profitability and the residential mortgage loans exposure. For those banks that have high credit risk, a large exposure of residential mortgage loans is associated with higher risk-adjusted profitability, through lower risk. For banks with a moderate/low credit risk, the effects of higher residential mortgage loan exposure on its risk-adjusted profitability are also positive or marginally positive.

Residential property loans and performance during property price booms: evidence from European

Understanding the performance of banks is of the u tmost importance due to the impact the sector may have on economic growth and financial stability. Residential mortgage loans constitute a large proportion of the portfolio of many banks and are one of the key assets in the determination of performance. Using a dynamic panel model , we analyse the impact of res idential mortgage loans on bank profitability and risk , based on a sample of 555 banks in the European Union ( EU - 15 ) , over the period from 1995 to 2008. We find that banks with larger weight s in residential mortgage loans display lower credit risk in good market conditions . This result may explain why banks rush to lend on property during b ooms due to the positive effect it has on credit risk . The results also show that credit risk and profitability are lower during the upturn in the residential property cy cle. Furthermore, t he results reveal the existence of a non - linear relationship ( U - shaped marginal effect), as a function of bank’s risk, between profitability and residential mortgage exposure . For those banks that have high er credit risk, a large exposur e to residential loans is associated with increased risk - adjusted profitability, through a reduction in risk. For banks with a moderate to low credit risk, the impact of higher exposure are also positive on risk - adjusted profitability.

Residential characteristics aggravating infestation by Culex quinquefasciatus in a region of Northeastern Brazil

OBJECTIVE: Analyse how basic sanitation conditions, water supply and housing conditions affect the concentration of Culex quinquefasciatus METHODS: Populations of C. quinquefasciatus in 61 houses in the municipality of Olinda, PE, were monitored between October 2009 and October 2010. Observations were carried out in homes without the presence of preferred breeding sites in order to identify characteristics that may be aggravating factors for the development of the mosquito. Five aggravating factors were analysed: vegetation cover surrounding the home, number of residents/home, water storage, sewage drainage and water drainage. These characteristics were analysed in terms of presence or absence and as indicators of the degree of infestation, which was estimated through monitoring the concentration of eggs (oviposition traps - BR-OVT) and adults (CDC light traps). RESULTS: Sewage drainage to a rudimentary septic tank or to the open air was the most frequent aggravating factor in the homes (91.8%), although the presence of vegetation was the only characteristic that significantly influenced the increase in the number of egg rafts (p = 0.02). The BR-OVT achieved positive results in 95.1% of the evaluations, with the presence of at least one egg raft per month. A total of 2,366 adults were caught, with a mosquito/room/night ratio of 32.9. No significant difference was found in the number of mosquitoes caught in the homes. CONCLUSIONS: Although the sanitation and water supply influence the population density of C. quinquefasciatus, residence features that are not usually considered in control measures can be aggravating factors in sustaining the mosquito population.

Interface IP-KNX para um sistema de controlo domótico

São vários os factores sociais e económicos que valorizam a aplicação de tecnologias de domótica em edifícios. No caso particular dos edifícios residenciais, a tendência dos seus utilizadores é a instalação de sistemas de controlo da segurança, do ambiente, de mecanismos de rega e de alarmes. Assim, seguindo a premissa do marketing, que identifica como uma boa prática a projecção de produtos / serviços que satisfaçam as necessidades inventariadas pelos seus utilizadores, este trabalho assenta na criação de um sistema domótico, controlado remotamente através de uma aplicação Android, que pretende, numa primeira instância, o controlo das lâmpadas de uma habitação. Neste trabalho é utilizado o protocolo KNX.TP para a comunicação dos dispositivos de domótica existentes no ISEP, que constituem o ambiente domótico deste trabalho. De forma a implementar o controlo remoto destes dispositivos via internet, este trabalho foca-se no desenvolvimento de uma interface IP-KNX, usando como hardware de controlo, um Arduino Mega 2560, uma placa de interface Ethernet para Arduino, a placa de integração KNX, e um servidor web com a linguagem PHP instalada. Para efeitos de demonstração, foi criada uma aplicação para o SO Android que controla as lâmpadas da rede KNX. Neste trabalho foram utilizadas várias linguagens de programação: C++ no firmware do Arduino, PHP no servidor web e JAVA + XML na aplicação Android.

Building a person home behavior model based on data from smart house sensors 2015

Dissertação para a obtenção do grau de Mestre em Engenharia Electrotécnica Ramo de Energia

Gestão Inteligente de uma Habitação considerando o Controlo de Cargas, de Microgeração e Veículos Elétricos em Função do seu Perfil de Utilização

Os consumidores finais são vistos, no novo paradigma da operação das redes elétricas, como intervenientes ativos com capacidade para gerir os seus recursos energéticos, nomeadamente as cargas, as unidades de produção, os veículos elétricos e a participação em eventos de Demand Response. Tem sido evidente um aumento do consumo de energia, sendo que o setor residencial representa uma importante parte do consumo global dos países desenvolvidos. Para que a participação ativa dos consumidores seja possível, várias abordagens têm vindo a ser propostas, com ênfase nas Smart Grids e nas Microgrids. Diversos sistemas têm sido propostos e desenvolvidos com o intuito de tornar a operação dos sistemas elétricos mais flexível. Neste contexto, os sistemas de gestão de instalações domésticas apresentam-se como um elemento fulcral para a participação ativa dos consumidores na gestão energética, permitindo aos operadores de sistema coordenarem a produção mas também a procura. No entanto, é importante identificar as vantagens da implementação e uso de sistemas de gestão de energia elétrica para os consumidores finais. Nesta dissertação são propostas metodologias de apoio ao consumidor doméstico na gestão dos recursos energéticos existentes e a implementação das mesmas na plataforma de simulação de um sistema de gestão de energia desenvolvido para consumidores domésticos, o SCADA House Intelligent Management (SHIM). Para tal, foi desenvolvida uma interface que permite a simulação em laboratório do sistema de gestão desenvolvido. Adicionalmente, o SHIM foi incluído no simulador Multi-Agent Smart Grid Simulation Plataform (MASGriP) permitindo a simulação de cenários considerando diferentes agentes. Ao nível das metodologias desenvolvidas são propostos diferentes algoritmos de gestão dos recursos energéticos existentes numa habitação, considerando utilizadores com diferentes tipos de recursos (cargas; cargas e veículos elétricos; cargas, veículos elétricos e microgeração). Adicionalmente é proposto um método de gestão dinâmica das cargas para eventos de Demand Response de longa duração, considerando as características técnicas dos equipamentos. Nesta dissertação são apresentados cinco casos de estudos em que cada um deles tem diferentes cenários de simulação. Estes casos de estudos são importantes para verificar a viabilidade da implementação das metodologias propostas para o SHIM. Adicionalmente são apresentados na dissertação perfis reais dos vários recursos energéticos e de consumidores domésticos que são, posteriormente, utilizados para o desenvolvimento dos casos de estudo e aplicação das metodologias.

SCADA House Intelligent Management for Energy Efficiency Analysis in Domestic Consumers

The implementation of smart homes allows the domestic consumer to be an active player in the context of the Smart Grid (SG). This paper presents an intelligent house management system that is being developed by the authors to manage, in real time, the power consumption, the micro generation system, the charge and discharge of the electric or plug-in hybrid vehicles, and the participation in Demand Response (DR) programs. The paper proposes a method for the energy efficiency analysis of a domestic consumer using the SCADA House Intelligent Management (SHIM) system. The main goal of the present paper is to demonstrate the economic benefits of the implemented method. The case study considers the consumption data of some real cases of Portuguese house consumption over 30 days of June of 2012, the Portuguese real energy price, the implementation of the power limits at different times of the day and the economic benefits analysis.

Resource Scheduling in Residential Microgrids Considering Energy Selling to External Players

The operation of distribution networks has been facing changes with the implementation of smart grids and microgrids, and the increasing use of distributed generation. The specific case of distribution networks that accommodate residential buildings, small commerce, and distributed generation as the case of storage and PV generation lead to the concept of microgrids, in the cases that the network is able to operate in islanding mode. The microgrid operator in this context is able to manage the consumption and generation resources, also including demand response programs, obtaining profits from selling electricity to the main network. The present paper proposes a methodology for the energy resource scheduling considering power flow issues and the energy buying and selling from/to the main network in each bus of the microgrid. The case study uses a real distribution network with 25 bus, residential and commercial consumers, PV generation, and storage.

Osteoporotic hip fractures: Bisphosphonates sales and observed turning point in trend. A population-based retrospective study

The aim is to examine the temporal trends of hip fracture incidence in Portugal by sex and age groups, and explore the relation with anti-osteoporotic medication. From the National Hospital Discharge Database, we selected from 1st January 2000 to 31st December 2008, 77,083 hospital admissions (77.4% women) caused by osteoporotic hip fractures (low energy, patients over 49 years-age), with diagnosis codes 820.x of ICD 9-CM. The 2001 Portuguese population was used as standard to calculate direct age-standardized incidence rates (ASIR) (100,000 inhabitants). Generalized additive and linear models were used to evaluate and quantify temporal trends of age specific rates (AR), by sex. We identified 2003 as a turning point in the trend of ASIR of hip fractures in women. After 2003, the ASIR in women decreased on average by 10.3 cases/100,000 inhabitants, 95% CI (− 15.7 to − 4.8), per 100,000 anti-osteoporotic medication packages sold. For women aged 65–69 and 75–79 we identified the same turning point. However, for women aged over 80, the year 2004 marked a change in the trend, from an increase to a decrease. Among the population aged 70–74 a linear decrease of incidence rate (95% CI) was observed in both sexes, higher for women: − 28.0% (− 36.2 to − 19.5) change vs − 18.8%, (− 32.6 to − 2.3). The abrupt turning point in the trend of ASIR of hip fractures in women is compatible with an intervention, such as a medication. The trends were different according to gender and age group, but compatible with the pattern of bisphosphonates sales.

CALIBRATION AND USE OF AN IN-HOUSE ANTI-MEASLES IgG STANDARD SERUM

For the purpose of research a large quantity of anti-measles IgG working reference serum was needed. A pool of sera from five teenagers was prepared and named Alexandre Herculano (AH). In order to calibrate the AH serum, 18 EIA assays were performed testing in parallel AH and the 2nd International Standard 1990, Anti-Measles Antibody, 66/202 (IS) in a range of dilutions (from 1/50 to 1/25600). A method which compared parallel lines resulting from the graphic representation of the results of laboratory tests was used to estimate the power of AH relative to IS. A computer programme written by one of the authors was used to analyze the data and make potency estimates. Another method of analysis was used, comparing logistic curves relating serum concentrations with optical density by EIA. For that purpose an existing computer programme (WRANL) was used. The potency of AH relative to IS, by either method, was estimated to be 2.4. As IS has 5000 milli international units (mIU) of anti-measles IgG per millilitre (ml), we concluded that AH has 12000 mIU/ml.

Vibrações induzidas pelas actividades humanas em ginásios e salões de dança

Dissertação para obtenção do grau de Mestre em Engenharia Civil

Evaluation of an in-house specific immunoglobulin G (IgG) avidity ELISA for distinguishing recent primary from long-term human cytomegalovirus (HCMV) infection

This article describes the standardization and evaluation of an in-house specific IgG avidity ELISA for distinguishing recent primary from long-term human cytomegalovirus (HCMV) infection. The test was standardized with the commercial kit ETI-CYTOK G Plus (Sorin Biomedica, Italy) using 8 M urea in phosphate-buffered saline to dissociate low-avidity antibodies after the antigen-antibody interaction. The performance of the in-house assay was compared to that of the commercial automated VIDAS CMV IgG avidity test (bioMérieux, France). Forty-nine sera, 24 from patients with a recent primary HCMV infection and 25 from patients with a long-term HCMV infection and a sustained persistence of specific IgM antibodies, were tested. Similar results were obtained with the two avidity methods. All 24 sera from patients with recently acquired infection had avidity indices compatible with acute HCMV infection by the VIDAS method, whereas with the in-house method, one serum sample had an equivocal result. In the 25 sera from patients with long-term infection, identical results were obtained with the two methods, with only one serum sample having an incompatible value. These findings suggest that our in-house avidity test could be a potentially useful tool for the immunodiagnosis of HCMV infection.