El efecto de la evaluación del desempeño para alcanzar el rendimiento deseado: un estudio de caso en el hospital santa marta en Samacá-Boyacá. Colombia - enfoque a teoría de restricciones - armonía del ambiente laboral

Este trabajo se centró en enfocar, El efecto de la Evaluación del desempeño para alcanzar el rendimiento deseado, aplicado a Teoría de Restricciones (TOC) encaminándolo a una profundización desde la mirada que permite TOC para la solución de problemas identificando los efectos indeseables del sistema, reconociendo el impacto de la evaluación del desempeño y proponiendo la solución para el mejoramiento a través de la comprensión del problema y diseño de estrategias para el cambio y alcanzar las metas propuestas y entender cuál es el mejor medidor que conduzca a hacer lo que es correcto. Los medidores de desempeño del sector salud en Colombia están basados en el cumplimiento de los parámetros de aseguramiento de la calidad. Los modelos gerenciales utilizados hasta ahora, son basados en el principio de autoridad (alguien manda y alguien obedece) y los parámetros de Evaluación del desempeño son indicadores “fríos” que no necesariamente explican la interacción entre los involucrados. Bajo una entrevista semi-estructurada, se abarcó el tema de valores institucionales, y personales, la importancia de su labor para la buena gestión organizacional y la Evaluación de desempeño aplicada sobre su actividad laboral. Se utilizan los procesos de pensamiento de Teoría de Restricciones (TOC) para identificar la problemática, con herramientas particulares de análisis lógico, conocidas como procesos de pensamiento, para detectar paradigmas que sean responsables de la utilización de los medidores actuales e identificar cuál de estos no permite generar los resultados deseados. De esa manera, permite plantear la solución del conflicto para logar las metas institucionales.

Implementation and role of device management Solutions to the end users

This research is based on consumer complaints with respect to recently purchased consumer electronics. This research document will investigate the instances of development and device management as a tool used to aid consumer and manage consumer’s mobile products in order to resolve issues in or before the consumers is aware one exists. The problem at the present time is that mobile devices are becoming very advanced pieces of technology, and not all manufacturers and network providers have kept up the support element of End users. As such, the subject of the research is to investigate how device management could possibly be used as a method to promote research and development of mobile devices, and provide a better experience for the consumer. The wireless world is becoming increasingly complex as revenue opportunities are driven by new and innovative data services. We can no longer expect the customer to have the knowledge or ability to configure their own device. Device Management platforms can address the challenges of device configuration and support through new enabling technologies. Leveraging these technologies will allow a network operator to reduce the cost of subscriber ownership, drive increased ARPU (Average Revenue per User) by removing barriers to adoption, reduce churn by improving the customer experience and increase customer loyalty. DM technologies provide a flexible and powerful management method but are managing the same device features that have historically been configured manually through call centers or by the end user making changes directly on the device. For this reason DM technologies must be treated as part of a wider support solution. The traditional requirement for discovery, fault finding, troubleshooting and diagnosis are still as relevant with DM as they are in the current human support environment yet the current generation of solutions do little to address this problem. In the deployment of an effective Device Management solution the network operator must consider the integration of the DM platform, interfacing with many areas of the business, supported by knowledge of the relationship between devices, applications, solutions and services maintained on an ongoing basis. Complementing the DM solution with published device information, setup guides, training material and web based tools will ensure the quality of the customer experience, ensuring that problems are completely resolved, driving data usage by focusing customer education on the use of the wireless service In this way device management becomes a tool used both internally within the network or device vendor and by the customer themselves, with each user empowered to effectively manage the device without any prior knowledge or experience, confident that changes they apply will be relevant, accurate, stable and compatible. The value offered by an effective DM solution with an expert knowledge service will become a significant differentiator for the network operator in an ever competitive wireless market. This research document is intended to highlight some of the issues the industry faces as device management technologies become more prevalent, and offers some potential solutions to simplify the increasingly complex task of managing devices on the network, where device management can be used as a tool to aid customer relations and manage customer’s mobile products in order to resolve issues before the user is aware one exists. The research is broken down into the following, Customer Relationship Management, Device management, the role of knowledge with the DM, Companies that have successfully implemented device management, and the future of device management and CRM. And it also consists of questionnaires aimed at technical support agents and mobile device users. Interview was carried out with CRM managers within support centre to further the evidence gathered. To conclude, the document is to consider the advantages and disadvantages of device management and attempt to determine the influence it will have over customer support centre, and what methods could be used to implement it.

Newly Automated System For Integrated Assessment Of The Conditions Of Underwater Gas Pipelines

An underwater gas pipeline is the portion of the pipeline that crosses a river beneath its bottom. Underwater gas pipelines are subject to increasing dangers as time goes by. An accident at an underwater gas pipeline can lead to technological and environmental disaster on the scale of an entire region. Therefore, timely troubleshooting of all underwater gas pipelines in order to prevent any potential accidents will remain a pressing task for the industry. The most important aspect of resolving this challenge is the quality of the automated system in question. Now the industry doesn't have any automated system that fully meets the needs of the experts working in the field maintaining underwater gas pipelines. Principle Aim of this Research: This work aims to develop a new system of automated monitoring which would simplify the process of evaluating the technical condition and decision making on planning and preventive maintenance and repair work on the underwater gas pipeline. Objectives: Creation a shared model for a new, automated system via IDEF3; Development of a new database system which would store all information about underwater gas pipelines; Development a new application that works with database servers, and provides an explanation of the results obtained from the server; Calculation of the values MTBF for specified pipelines based on quantitative data obtained from tests of this system. Conclusion: The new, automated system PodvodGazExpert has been developed for timely and qualitative determination of the physical conditions of underwater gas pipeline; The basis of the mathematical analysis of this new, automated system uses principal component analysis method; The process of determining the physical condition of an underwater gas pipeline with this new, automated system increases the MTBF by a factor of 8.18 above the existing system used today in the industry.

Conselhos municipais como canal de participaçãp pública: desafios para populações rurais na Amazônia: um estudo de caso sobre Juruti-PA.

Parte do processo de descentralização iniciado no Brasil no fim da década de 1980, o movimento por uma maior permeabilidade do Estado resultou na definição de Conselhos Gestores de Políticas como peças centrais para as políticas sociais em todo o país. No entanto, a heterogeneidade brasileira de proporções continentais solicita a adequação e o ajuste de políticas públicas e instituições para responderem àsdiversas realidades locais. Este trabalho foi realizado a partir de um estudo de caso exploratório que busca responder sobre o alcance dos Conselhos como arena para discussão, encaminhamento de demandas e solução de problemas da população que habita o espaço considerado “rural” de Juruti, município amazônico repleto de especificidades e desafios comuns à região. Assim, apesar de observarmos a existência de grupos, associações e espaços similares nas comunidades para discutir necessidades e endereçar as demandas por meio da atuação engajada de lideranças locais de diversos perfis, o que se percebe é que muitos desconhecem caminhos já institucionalizados (como os Conselhos Municipais) para encaminhar suas demandas. Com um movimento alheio aos espaços legalmente constituídos, as comunidades perdem a oportunidade de participar mais ativamente da formação de agenda do município, além de ficarem de fora dos mecanismos de controle social e acesso a recursos públicos. A realização de suas demandas se transforma em moeda de troca em vez de direitos reivindicados satisfeitos, se transforma em conquistas que perdem o papel simbólico no fortalecimento organizativo das comunidades.Em uma realidade rural amazônica como Juruti, parece fundamental discutir o chamado “trabalho de base”, o que implica em considerar variáveis de extrema relevância de custo e tempo de deslocamento, além da necessária regionalização dos interesses e demandas. Percebe-se imprescindível também a rediscussão sobre os parâmetros para a definição do “rural” no país, de forma a incluir os diversos Brasis e viabilizar diagnósticos que possibilitem que particularidades como as amazônicas se reflitam em políticas públicas, em modelos de gestão municipal e em espaços participativos adequados, que dialoguem com o local.

Análise da sensibilidade do biodiesel B5 em frotas de transporte coletivo com motorização diesel

The aim of this study was investigate the consolidation of the biodiesel fuel used in (a) engines of urban and intercity bus companies, (b) a stationary engine. It was necessary to investigate and analyze, technologically, if the biodiesel fuels were presenting troubleshooting relative to wear of parts lied to fuel and to evaluate the consumption fluctuations of this fuel. The urban and intercity bus companies, localized in Natal, Rio Grande do Norte state, Brazil, had 41 and 12 vehicles, respectively. It were analyzed datasheet of each one vehicle during three years, since 2008 until 2010 and were interviewed the management of the maintenance team of bus companies relative to aspects concerning the substitution of the diesel fuel by the B5 biodiesel. The second aim of this study was visually inspect the wear of the parts directly lied to combustion process. For this reason, it was investigated a stationary engine, manufactured by Branco BD5, 5 HP of power, fueled by (a) diesel, (b) biodiesel B5, (c) biodiesel B20 and (d) diesel or biodiesel, both contaminated by distilled water. In this engine, its power utilizing biodiesel B5 versus diesel was lower about 5.2% and, in the investigated case of B20 versus diesel, it was lower around 11.5%

Electro-hydraulic actuator tester for fly-by-wire aircrafts

An 8051-based microcontroller tester has been designed to reduce troubleshooting time of the Electro-Hydraulic Actuators (EHA) installed in fly-by-wire aircrafts. The tester algorithm first evaluates EHA pressure and position sensor signals to emit either a pass or fail message. The evaluation is based on predefined ranges of EHA pressure and position signals. Next, the instrument tests the EHA response capability - a way of dynamic response evaluation, again issuing a suitable response. The instrument proved to be reliable after being successfully evaluated in laboratory and in a real model test airplane. © 2007 IEEE.

O ensino-aprendizagem de matemática através da resolução de problemas no 3º ciclo do ensino fundamental

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Uma perspectiva discursiva sobre a hesitação

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Ferramentas para gestão estratégica da engenharia de manutenção: uma aplicação prática do MASP

Normalmente, os programas de manutenções implementados nas empresas de geração, transmissão e distribuição de energia elétrica buscam evitar que falhas venham a provocar a retirada do equipamento do sistema elétrico, o que significa grandes perdas financeiras, seja pela diminuição do faturamento, seja pelo pagamento de multas a agência reguladora, alem da diminuição da confiabilidade do sistema. Para evitar esses inconvenientes, a engenharia de manutencao lanca mao de ferramentas estrategicas para a gestao e solucoes dos problemas, visando a otimizacao, juntamente com circulo virtuoso de melhorias continuas nos processos de manutencao. Este trabalho tem por finalidade fazer uma analise da Metodologia de Analise e Solucao de Problemas (MASP), como ferramenta de gestao estrategica na busca e solucao de problemas no ambito da engenharia de manutencao. Para isso, inicialmente, apresenta-se uma serie de informacoes sobre a gestao da manutencao, bem como todo o arcabouco que envolve qualidade e ferramentas gerenciais. Com o capitulo que trata especificamente do MASP, tem-se uma nocao mais exata do quanto cada ferramenta e necessaria para que se possa desenvolver um bom trabalho, visto que ele retrata que essa metodologia nada mais e do que o somatorio de todas as ferramentas existentes, colocadas de maneira ordenada. Por fim, apresentam-se quatro estudos de casos, pelos quais pretendemos demonstrar a Metodologia de Analise e Solucao de Problemas e a aplicabilidade na gestão estratégica, com visão em resultados no ambiente da engenharia de manutenção no pilar das manutenções programadas e autônomas - MP/MA, no ambito da Divisãoo de Transmissão de Ji-Parana/RO - ORDJ, vinculada a Centrais Eletricas do Norte do Brasil (Eletronorte). Na conclusao, faz-se uma analise critica do uso da metodologia na prestação de serviços, baseada na aplicaão supracitada.

Redução dos riscos de operação na montagem de mancais em cilindros de laminação em uma usina siderúrgica

The increasing concerns about the health and safety is significantly changing the costeffective management of labor, also becoming an important tool in the pursuit of quality. In this context the present work makes a studyin a steel mill, to determine an action plan with the goal of reducing the risk of injury during handling and setting up bearings in a workshop of rolling mill rolls. The study is structured through the Method of Analysis and Troubleshooting, and quality tools. The definition of the action plan has brought lowcost measures that seek to solve the problem, eliminating the possibility of fatality or inability to employees

Resolução de problemas no ensino da matemática: uma experiência com base no rali matemático

Since the 1980s, problem solving has been recommended by international curriculum proposals for the teaching of mathematics. In Brazil, with the publication of the National Curriculum Guidelines in 1997, this trend was reinforced and became the central activity of the classroom. Troubleshooting is seen as an asset in the learning process of the student, providing a context for learning concepts, mathematical methods and attitudes. However, this methodological approach requires deeper research, especially for new teaches. This work aims at a further study in this subject and in the experiences with problem solving in the classroom of High School students. The ground basis for this was the Mathematical Transalpine Rally, a competition between classrooms that seeks to facilitate the problem solving within mathematics teaching, and through an autonomous and creative work, performed collectively. The results of this experience, as well as the contribuition for the student’s education are presented

Procedimentos para análise de lucratividade de produtos no setor de autopeças metálicas

In a globalized world, organizations face an increasingly dynamic, innovative and competitive environment, so that this condition requires continuous adaptation to market developments. Intense competition requires organizations to further improve their performance, making productive efficiency a key factor for survival. A methodology that has added value to the product through a reconfiguration of the production method is the implementation of a management philosophy called Lean Six Sigma. The main objective of this work is, in the light of the Lean Six Sigma philosophy, intervene in a critical-collaborative way to develop procedures for analyzing the profitability of products in a company specializing in steel processing. To achieve this goal, were applied the method of action-research to intervene in a group of professionals for the study of the profitability of products in a auto parts industry. The interaction of practical and theoretical knowledge provided by the action-research allowed the business program was enhanced. The procedures proposed in this study were able to identify the current profitability of the product, the main causes of inefficiency and productive for solutions to reduce production inefficiencies, when the productive systems planned and actual production system were compared. The results indicate that current profitability of -3%, while the parameter provided during budget was 10%. Thus, it is concluded that the low profitability of the products may compromise the company's financial results and affect their competitiveness in the market. To address this problem, the Lean Six Sigma presents itself as a versatile and high applicability philosophy, providing relevant results for characterization and troubleshooting. It was also observed that the evidence presented in this paper can be adapted to other companies in the metal auto parts segment to identify and recover the profitability of products

Identificação de parâmetros em sistemas rotativos utilizando funções de otimização e observadores de estado

Pós-graduação em Engenharia Mecânica - FEIS

Análise do conforto de aplicadores para terapia estética sob a ótica da ergonomia

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

A competência leitora e suas relações com processos de ensino e aprendizagem da matemática

Pós-graduação em Docência para a Educação Básica - FC