Quality of feedback to e-mail requests - an explorative study in alpine tourism destinations

The central aim of our project is to explore the handling of e-mail request from customers by tourist organisations and to explain the perceived behaviour. For this purpose, we designed a qualitative empirical study which consists basically of two stages. The first stage consists of a black-box test where we employ the setting of a qualitative experiment to measure the behaviour of the organisation to an e-mail request. The second stage comprises a with-box test where we want to look into the tourist organizations and analyse the relevant information processes. This study should give as some insight in the internal processing of e-mail requests and thus should help to explain the reactions that we registered.

Foresight as an innovative tool for designing tourist destinations

Foresight is a relatively new field of study which initially arose to make provisions for the future in science and technology, but nowadays it is increasingly being used in territorial issues. Although the use of foresight tools in the tourism realm has been limited, there is a growing need to manage the increasing uncertainty that surrounds tourism development. Based on these premises, this paper tries to prove the capability of foresight tools to anticipate the impacts of complex global challenges on the tourism field. This assumption is tested through a future vision exercise which explores the evolution of tourism demand segments and its implications in planning tourism destinations. Two major demand segments are visualised for the year 2020 horizon: “Niche and Innovative Demand” and “Massive and Predictable Demand”. For both segments, the tourism consumption chain value is displayed and spatial design guidelines are recommended for sun and beach destinations

Applying foresight tools to determine future demand requirements on tourist destinations

Applying foresight tools to determine future demand requirements on tourist destinations

Change factors that may influence sun and beach destinations in a low-growth scenario

Análisis de los principales factores de cambio que previsiblemente incidirán en los destinos turísticos de sol y playa en un escenario de bajo crecimiento.

Foresight in designing sun-beach destinations

Planteamiento de un Nuevo enfoque metodológico para incorporar la prospectiva en la planificación de destinos turísticos de sol y playa.