Impediments to improvements in service quality in luxury hotels

Purpose – The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia.

Design/methodology/approach – The empirical dataset for this qualitative study was collected through 22 individual semi-structured interviews with senior hotel managers of ten luxury hotels in Sydney, Australia. The technique used for analysing the data was progressive comparative analysis, after which constant comparative methodology was applied. The key themes emerging from these techniques have been categorised to form conclusions.

Findings – Analysis of the data revealed a number of impediments to developing and maintaining distinguishable, superior service. These impediments fell into four broad areas: Budget constraints, Staff attitude, Lack of mentoring and High customer expectations.

Research limitations/implications – The limitations with the current study are primarily related to the scope of the research in terms of the number of hotel properties participating, and the fact that it incorporates the views of managers only. Furthermore, the focus of this study was on the hotel sector, and thus the findings cannot be accepted as being necessarily relevant and applicable to services across the tourism/hospitality industry as a whole. Future research needs to be conducted to incorporate the views of all stakeholders in service quality, including non-management staff and customers.

Originality/value – The findings of this research can inform hotel sector researchers and practitioners of identified impediments to service quality, whether current strategies are addressing these impediments and, if not, how strategies may be modified to address to achieve this.

Recover fault services via complex service-to-node mappings in wireless sensor networks

With the motivation of seamlessly extending wireless sensor networks to the external environment, service-oriented architecture comes up as a promising solution. However, as sensor nodes are failure prone, this consequently renders the whole wireless sensor network to seriously faulty. When a particular node is faulty, the service on it should be migrated into those substitute sensor nodes that are in a normal status. Currently, two kinds of approaches exist to identify the substitute sensor nodes: the most common approach is to prepare redundancy nodes, though the involved tasks such as maintaining redundancy nodes, i.e., relocating the new node, lead to an extra burden on the wireless sensor networks. More recently, other approaches without using redundancy nodes are emerging, and they merely select the substitute nodes in a sensor node's perspective i.e., migrating the service of faulty node to it's nearest sensor node, though usually neglecting the requirements of the application level. Even a few work consider the need of the application level, they perform at packets granularity and don't fit well at service granularity. In this paper, we aim to remove these limitations in the wireless sensor network with the service-oriented architecture. Instead of deploying redundancy nodes, the proposed mechanism replaces the faulty sensor node with consideration of the similarity on the application level, as well as on the sensor level. On the application level, we apply the Bloom Filter for its high efficiency and low space costs. While on the sensor level, we design an objective solution via the coefficient of a variation as an evaluation for choosing the substitute on the sensor level. © 2014 Springer Science+Business Media New York.

Using tree population size structures to assess the impacts of cattle grazing and eucalypts plantations in subtropical South America

To evaluate the effects of distinct management of the matrix in which forest fragments are found upon plant populations thriving in forest remnants in south Brazil, we assessed the conservation status of populations of four woody species (Campomanesia rhombea, Diospyros incontans, Myrciaria cuspidata and Sebastiania commersoniana) through analyses of size structure. Analyzes were carried out at two scales. At a local scale, we consider populations in fragments surrounded by pastures or eucalypts forest plantations, and at a regional scale we also consider larger forest tracts taken as reference areas (Rio Grande do Sul Forest Inventory databank). Population size structures were summarized using the symmetry of height distributions. Small individual size classes prevailed at the local scale in fragments surrounded by eucalypts plantations, whereas in areas exposed to cattle ranching, populations of the same species consistently lack small individuals. At the regional scale, populations in fragments surrounded by pastures presented greater skewness (prevalence of small plants) than populations in reference areas, while populations surrounded by eucalypts plantations presented intermediate skewness. These results reinforce the notion that plantations have a higher conservation value for forest ecosystems than other commercial land uses, like cattle ranching. © 2010 Springer Science+Business Media B.V.

A preliminary assessment of the policies implemented by the governments of Latin America and the Caribbean in response to the crisis - May 2010 Meeting

Includes bibliography

Latin America's position in relation to world changes in trade policy

Includes bibliography

The housing problem in Latin America in relation to structural development factors

Includes bibliography

Resolution 625(XXXI): Activities of the Economic Commission for Latin America and the Caribbean in relation to follow-up to the millennium development goals

Includes bibliography

Resolution 654(XXXIII) Activities of the Economic Commission for Latin America and the Caribbean in relation to follow-up to the Millennium Development Goals and implementation of the outcomes of the major United Nations conferences and summits in the economic, social and related fields

Includes bibliography

Resolution 639(XXXII) Activities of the Economic Commission for Latin America and the Caribbean in relation to follow-up to the Millennium Development Goals and implementation of the outcomes of the major United Nations conferences and summits in the economic, social and related fields

Includes bibliography

Resolution 669(XXXIV) Activities of the Economic Commission for Latin America and the Caribbean in relation to follow-up to the Millennium Development Goals and implementation of the outcomes of the major United Nations conferences and summits in the economic, social and related fields

Spanish version available

Summary appraisal of technical information situation in Latin America in relation to possible international networks

Includes bibliography

Where do Latin America and the Caribbean stand in relation to the eLAC2007 Plan of Action?: evidence from available information

Includes bibliography