Knowledge of the national emergency telephone number and prevalence and characteristics of those trained in CPR in Queensland: baseline information for targeted training interventions

Members of the community contribute to survival from out-of-hospital cardiac arrest by contacting emergency medical services and performing cardiopulmonary resuscitation (CPR) prior to the arrival of an ambulance. In Australia there is a paucity of information of the extent that community members know the emergency telephone number and are trained in CPR. A survey of Queensland adults (n = 4490) was conducted to ascertain current knowledge and training levels and to target CPR training. Although most respondents (88.3%) could state the Australian emergency telephone number correctly, significant age differences were apparent (P < 0.001). One in five respondents aged 60 years and older could not state the emergency number correctly. While just over half the respondents (53.9%) had completed some form of CPR training, only 12.1% had recent training. Older people were more likely to have never had CPR training than young adults. Additional demographic and socio-economic differences were found between those never trained in CPR and those who were. The results emphasise the need to increase CPR training in those aged 40 and over, particularly females, and to increase the awareness of the emergency telephone number amongst older people. (C) 2002 Elsevier Science Ireland Ltd. All rights reserved.

Students' engagement in schools : differentiation and promotion

The objective of this work is to present elements of the project Student engagement in Schools (SES). The team consists of 10 researchers from six Universities. Student engagement in schools is a multidimensional construct that unites affective, behavioural, and cognitive dimensions of student adaptation in the school and has influence on students’outcomes. The team of researchers conceptualized two major studies, a differential study to analyze the relations between SES and contextual factors, personal factors, student’s outcomes, and a quasi-experimental study to analyze the effects on SES of a specific intervention programmes. In study 1, the sample size is around 600 students (150 6th graders, 150 7th graders, 150 9th graders, and 150 10th graders). We shall focus on years of school transition, with rural and urban populations, on different regions of the country, and on students with different family background. We shall conduct questionnaires with national and international scales. The study 2 will involve students in 7th and 9th grade, from four classes, two of the experimental group and two of the control group. Patterns of verbal communication between a teacher and students can influence the classroom environment and SES. This model of communication would result in more effective student management and more time on-task for learning.

Promoção da saúde oral: uma experiência de prevenção de cárie num concelho rural

Resumo: A cárie dentária, um problema que tem atingido populações em grande parte do mundo, é a doença de maior prevalência da cavidade oral, gerando graves consequências económicas e sociais. Esta doença tem sido estudada ao longo do tempo em diferentes países com o emprego de diversos índices, geralmente para o estudo da sua prevalência, a avaliação de medidas preventivas e o adequado planeamento das acções e serviços de saúde oral. O objectivo deste Projecto foi determinar se a escovagem quando realizada na escola com pasta fluoretada, e supervisionada pelos professores, duas vezes por dia, seria ou não eficaz na diminuição das populações microbianas de Streptococcus mutans e Lactobacillus e na consequente diminuição da incidência de cárie dentária. Material e métodos: Foram seleccionadas todas as crianças (universo = 178), com idades compreendidas entre os 5, 6 e 7 anos, residentes no Concelho de Aljustrel e a frequentar o pré-escolar e o primeiro ciclo do ensino básico oficial. Foi realizada a escovagem bi-diária com pasta fluoretada a 500 ppm F-, na escola, segundo o método de Bass modificado, supervisionado pelos professores titulares de turma, que tiveram formação da técnica de escovagem utilizada. Durante os 3 anos de estudo foram realizadas 6 observações dentárias e recolhas salivares para contagem de Streptococcus mutans e Lactobacillus e avaliação da capacidade tampão da saliva. Resultados: O grupo de estudo no início da intervenção apresentava valores dos índices de cárie dentária mais elevados do que os do grupo de controlo (mais 0,109 no CPO-S, 0,0749 no CPO-D, 1,505 no cpo-s e 0,831 no cpo-d), porém sem diferenças de significância estatística. A análise estatística dos resultados não veio confirmar este pressuposto uma vez que o grupo de estudo apresentou um aumento percentual ligeiramente maior do índice CPO-D (12,5%) do que o grupo de controlo (11,6%). Para além deste aspecto, ao contrário do que seria de esperar, não foi possível detectar nenhuma diferença estatisticamente significativa em nenhum dos índices de cárie dentária (cpo-s, cpo-d, CPO-S e CPO-D) entre o grupo de estudo e grupo de controlo entre a 1ª e última observação.Ainda que os resultados do estudo aqui apresentado tenham ficado aquém do esperado, deveria ser efectuada a escovagem diária na escola, uma vez por dia, com pasta fluoretada a 1000 ppm F-, atendendo a que esta medida contribui para a promoção da saúde e prevenção da doença e é facilitadora da construção de estilos de vida saudáveis.-------ABSTRACT: Dental caries, a problem that has affected populations worldwide, is one of the most prevalent diseases of the oral cavity, causing severe economic and social consequences. This disease has been studied over time in different countries with the use of various indices, usually for the knowledge of its prevalence, evaluation of preventive measures and appropriate planning of actions and oral services. The aim of this study was to determine whether toothbrushing when performed in schools, with fluoride toothpaste, and supervised by teachers twice a day, was effective in reducing microbial populations of Streptococcus mutans and Lactobacillus with consequent reduction in the incidence of dental caries. Material and Methods: All children aged 5, 6, and 7 years, from Aljustrel County, attending official pre-school and first cycle of basic educatio were selected. Toothbrushing was performed twice a day with toothpaste with 500 ppm F-,in the school, according to the modified Bass method, supervised by professors in the class, who were trained in the brushing technique used. During the study period were performed 6 observations of the dental status, and were also collected saliva for the count of Streptococcus mutans and Lactobacillus, and assessment of buffering capacity of saliva. Results: The study group at the beginning of the intervention had higher values of dental caries than the control group (more than 0,109 in DMF-S, 0, 0749 in DMF, dmf-s 1,505 and 0,831 in dmf-t) although without statistical significance. The expected results were not confirmed, since the study group had a slightly higher percentage increase of the DMF-T (12,5%) than the control group (11,6%). Apart from that, contrary to what one would expect, we could not detect any statistical significant difference in any of the indices of dental caries (dmf-s, dmf-t and DMF-S, DMF-T) between the study and the control group in all study periods. Although the study results were not has expected, toothbrushing should be performed daily at school, once a day with fluoride toothpaste with 1000 ppm F-, since this measure contributes to health promotion and disease prevention and encourages healthy lifestyles.

Prevalência do consumo do álcool em dois Centros de Saúde da Praia e num centro numa zona rural, Picos - Ilha de Santiago

RESUMO: Conhecer a prevalência e perfil de consumo das populações revela-se como elementos importantes para o estabelecimento de Planos e Programas de intervenção na atenção aos problemas relacionados com o consumo do álcool. Este estudo transversal numa amostra de utentes dos cuidados primários de saúde teve por objectivo conhecer a prevalência do consumo do álcool em dois centros de saúde numa zona urbana, (Achada de Santo António e Achadinha) na capital do país e um centro de saúde numa zona rural (Picos), no interior da ilha de Santiago. O instrumento utilizado para avaliar os consumos de médio e alto risco do álcool foi o ASSIST. Foram entrevistados 302 utentes nos 3 centros de saúde. Os resultados mostraram uma prevalência ao longo da vida de 86,4% e nos últimos 3 meses de 62,3%. Mostrou que os homens tinham consumo superior às mulheres no centro de saúde de Achadinha (p value= 0.002 ) e Picos (p value=0.003). Em Achada de Santo António a diferença entre homens e mulheres não se mostrou estatisticamente significativa (p value= 0.397). Os resultados mostraram também nos dois centros associação significativa entre consumo de risco de tabaco e consumo de risco do álcool (p value=0.000 e 0.003) o que não se verificou em ASA (p value= 0.962). As variáveis idade, ocupação profissional, nível de escolaridade, não mostraram associação significativa ao consumo de risco do álcool mas mostraram associação significativa ao consumo do álcool nos últimos 3 meses. Mas o consumo do álcool nos últimos 3 meses não mostrou associação significativa ao consumo do tabaco nos últimos 3 meses. Espera-se que os resultados possam subsidiar a política de luta contra o álcool, no sentido de implementar acções que possam prevenir os danos à saúde e outras consequências resultantes do consumo abusivo do álcool. --------- ABSTRACT: To determine the prevalence and consumption profile of populations revealed as important elements for establishing plans and intervention programs in attention to problems related to alcohol consumption. This cross-sectional study on a sample of users of primary health care was aimed to determine the prevalence of alcohol consumption in two health centers in an urban area, (Achada de Santo António and Achadinha) in the capital and a health center in a rural area (Picos), in the island of Santiago’s contryside. The instrument used to assess the intake of medium and high risk alcohol was the ASSIST. We interviewed 302 users in three health centers. The results showed lifetime prevalence of 86.4% and in the last 3 months of 62.3%. It showed that men were superior to women in consumption in both health centers of Achadinha (p value=0.002) and Picos (p value=0.000). In Achada de Santo António, the difference between men and women was not statistically significant (p value = 0397). The results also showed the two centers had a significant association between risk of tobacco consumption and risk consumption of alcohol (p value = 0.000 and 0.003) which was not found in ASA (p value = 0.962). There was no association between the variables (age, professional occupation, and educational level) and risk of alcohol consumption, but they showed a significant association with alcohol consumption in the last 3 months. On the other hand, the consumption of alcohol in the last three months showed no significant association with the consumption of tobacco in the last 3 months. It is hoped that the results may support the policy against alcohol, may implement actions that can prevent damage to the health and other consequences resulting from alcohol abuse.

Tumors of the Brachial Plexus in a Tertiary Referral Center: a Case Series and Literature Review

Introduction: Brachial plexus (BP) tumors are very rare tumors, with less than 800 cases been described in the literature worldwide since 1970. These tumors often present as local or radicular pain, with scant or no neurological deficits. These symptoms are shared by many other more common rheumatologic diseases, thus making their diagnosis difficult in most cases. Additionally, these tumors often present as lumps and are therefore biopsied, which carries a significant risk of iatrogenic nerve injury. Material and Methods: In this paper the authors describe their experience with the management of 5 patients with BP tumors followed up for at least 2 years. There were 4 males and 1 female. Median follow-up time was 41 ± 21 months. Average age at diagnosis was 40,0 ± 19,9 years. The most common complaints at presentation were pain and sensibility changes. All patients had a positive Tinel sign when the lesion was percussed. In all patients surgery was undertaken and the tumors removed. In 4 patients nerve integrity was maintained. In one patient with excruciating pain a segment of the nerve had to be excised and the nerve defect was bridged with sural nerve grafts. Results: Pathology examination of the resected specimens revealed a Schwannoma in 4 cases and a neurofibroma in the patient submitted to segmental nerve resection. Two years postoperatively, no recurrences were observed. All patients revealed clinical improvement. The patient submitted to nerve resection had improvement in pain, but presented diminished strength and sensibility in the involved nerve territory. Conclusion: Surgical excision of BP tumors is not a risk free procedure. Most authors suggest surgery if the lesion is symptomatic or progressing in size. If the tumor is stationary and not associated with neurological dysfunction a conservative approach should be taken.

Food poverty in rural Northern Ireland

“Decent Food for All” (DFfA) was a three-year integrated, partnership-based programme committed to reducing food poverty and addressing inequalities in physical and financial access to safe healthy food in the Armagh and Dungannon area of Northern Ireland. DFfA is led by the Armagh and Dungannon Health Action Zone (ADHAZ) and involves the delivery of a range of programmes and workshops which provide practical community based focused help and advice on food issues and nutrition. A comprehensive research and evaluation programme entitled ‘All-island learning from the Decent Food for All programme’ runs throughout the lifetime of the programme, which ensures effective evaluation, and the sharing of best practices and experiences. The research and evaluation program is coordinated by the Institute of Public Health in Ireland (IPH) with cooperation from ADHAZ. Funding for the research is provided by the Food Safety Promotion Board. To take into account background changes not directly attributable to the DFfA Programme a matched comparison area was selected in the Newry/Mourne area of Co. Down. An accurate measure of the changes that have occurred over the period of the DFfA programme is required. Valid estimates of change are based on measures before and after the programme. Pre-test and post-test community surveys provide a wide range of measures. This fact-book highlights the findings from the pre-test community survey.The aims of the pre-test survey were to:- Provide pre-test measures of the Key Performance Indicators underpinning the Key Expected Outcomes of the DFfA programme;- Identify factors influencing these pre-test measures; and- Contribute to the development of the programmes in DFfA.

In the context of a daycare center: nursing and their representations of child care as an educational act

This study aimed to analyze the social representations in the professionals of technical staff, who work with children at USP daycare centers. Eight professionals of the nursing field underwent a semi-structured interview. The interviews were recorded and transcribed in their entirety and the content of the discourse was subjected to thematic-categorical analysis. The categories were transformed into variables and processed by the software Classification Hiérarchique Classificatoire et Cohésitive (CHIC®) and analyzed by the hierarchical similarity tree. The results indicate that actions to promote health are reported as educational and transformative, in which health care gains new meaning through contextualized conceptions in the field of child education. We conclude that professionals attribute new meanings to their practices in the health care environment of daycare centers as their representations shifts from the logic of the biomedical field to a logic of educational care. In this sense, they perceive themselves as being challenged to establish an interaction with the children in terms of their activities related to the promotion of health and in an educational act.

Empowering a group of seniors in a rural community

OBJECTIVE To describe the stages of the empowerment process of a group of seniors in a rural community. METHOD Convergent care research whose foundation is to use the scope of practice. Conducted with the proposal to change the practice of 21 seniors and nine health professionals, with the aim of health promotion empowerment. Data were collected during 22 meetings, and group interviews at the end of the intervention. RESULTS Showed that despite the initial impact of the change, the group was able to welcome the new change, taking advantage of the space to express anxieties, share joys, and build new knowledge, which led to the incorporation of changes that reflected in the development of healthy habits and improvements in interpersonal relationships. CONCLUSION The convergent care research consisted of strategy that changed the group's lives, empowering them with health promoting actions.

Introducing systematic dispatcher-assisted cardiopulmonary resuscitation (telephone-CPR) in a non-Advanced Medical Priority Dispatch System (AMPDS): implementation process and costs.

OBJECTIVE: In order to improve the quality of our Emergency Medical Services (EMS), to raise bystander cardiopulmonary resuscitation rates and thereby meet what is becoming a universal standard in terms of quality of emergency services, we decided to implement systematic dispatcher-assisted or telephone-CPR (T-CPR) in our medical dispatch center, a non-Advanced Medical Priority Dispatch System. The aim of this article is to describe the implementation process, costs and results following the introduction of this new "quality" procedure. METHODS: This was a prospective study. Over an 8-week period, our EMS dispatchers were given new procedures to provide T-CPR. We then collected data on all non-traumatic cardiac arrests within our state (Vaud, Switzerland) for the following 12months. For each event, the dispatchers had to record in writing the reason they either ruled out cardiac arrest (CA) or did not propose T-CPR in the event they did suspect CA. All emergency call recordings were reviewed by the medical director of the EMS. The analysis of the recordings and the dispatchers' written explanations were then compared. RESULTS: During the 12-month study period, a total of 497 patients (both adults and children) were identified as having a non-traumatic cardiac arrest. Out of this total, 203 cases were excluded and 294 cases were eligible for T-CPR. Out of these eligible cases, dispatchers proposed T-CPR on 202 occasions (or 69% of eligible cases). They also erroneously proposed T-CPR on 17 occasions when a CA was wrongly identified (false positive). This represents 7.8% of all T-CPR. No costs were incurred to implement our study protocol and procedures. CONCLUSIONS: This study demonstrates it is possible, using a brief campaign of sensitization but without any specific training, to implement systematic dispatcher-assisted cardiopulmonary resuscitation in a non-Advanced Medical Priority Dispatch System such as our EMS that had no prior experience with systematic T-CPR. The results in terms of T-CPR delivery rate and false positive are similar to those found in previous studies. We found our results satisfying the given short time frame of this study. Our results demonstrate that it is possible to improve the quality of emergency services at moderate or even no additional costs and this should be of interest to all EMS that do not presently benefit from using T-CPR procedures. EMS that currently do not offer T-CPR should consider implementing this technique as soon as possible, and we expect our experience may provide answers to those planning to incorporate T-CPR in their daily practice.

Développement des filières agricoles et promotion des marchés

Le Gouvernement Capverdien avec l´assistance de la FAO à élaborer une stratégie de développement du secteur agricole au sens large, à long terme (horizon 2015) ainsi qu‟un Plan d‟action correspondant pour le moyen terme. Dans le cadre de l´initiative de la CEDEAO, Cap Vert c´est lance dans l‟élaboration de la présente sub-composante que s‟inscrit dans le cadre de l‟appui à la Formulation et mise en oeuvre d‟un Programme National d‟ Investissement Agricole (PNIA) pour la mise en oeuvre du PDDAA/NEPAD. Le document de stratégie de réduction de la pauvreté (DECRP) du pays indique la sécurité alimentaire et la garantie de la cohésion sociale en milieu rural comme les axes stratégiques centraux et dans le cadre des stratégies nationales de lutte contre la pauvreté et de sécurité alimentaire, le gouvernement du Cap-Vert a adoptée et mis en oeuvre un certain nombre de programmes pour lever les contraintes multiples auxquelles le pays est confronté, et relancer le secteur agricole. La vision stratégique de développement à court et moyen termes du Gouvernement est présentée dans le document intitulé „Grandes Options du Plan‟, basés sur les orientations suivantes: a. Promouvoir la bonne gouvernance comme facteur de développement, en réformant l‟Etat, en intensifiant la démocratie et en renforçant la citoyenneté, b. Promouvoir la capacité entrepreneur, la compétitivité et la croissance ; élargir la base productive, c. Développer le capital humain et orienter le système d‟enseignement/ formation vers les domaines prioritaires de développement, d. Promouvoir une politique globale de développement social, luttant contre la pauvreté et renforçant la cohésion et la solidarité, e. Développer des infrastructures de base et économiques et promouvoir l‟aménagement du territoire pour un développement équilibré. Étant un secteur important de l‟activité économique et sociale du Cap-Vert, l‟agriculture doit jouer les rôles fondamentaux ci-après: améliorer les conditions d‟existence durable des ruraux par la promotion d‟une approche intégrée du développement des communautés rurales, en misant sur le développement agrosylvo-pastoral comme axe fondamental,  renforcer la sécurité alimentaire des populations rurales et urbaines, l‟approvisionnement du marché interne et le développement du secteur touristique en plein essor. Le gouvernement préconise la modernisation de l‟agriculture, la déconcentration des services et institutions d‟appui a la production, la promotion de la compétitivité dans l‟agriculture et la pêche, notamment par l‟élargissement et la diversification de la base productive. La modernisation du secteur agricole et le développement rural par l‟introduction de nouvelles technologies pour l‟intensification et la diversification, doivent assurer le renforcement du tissu économique rural. A cet effet, la croissance durable de la production agricole dépend prioritairement de mesures de rationalisation et d‟optimalisation de l‟utilisation de l‟eau d‟irrigation. Les orientations devront privilégier le montage de mécanismes d‟investissements dirigés vers une nouvelle agriculture spécialisée, complétée par la formation agro-alimentaire, et le développement d‟autres secteurs stratégiques et, particulièrement le tourisme. Les orientations stratégiques pour le secteur agricole, sont identifiées comme suit :  la réorganisation de la production pluviale (végétale et animale) en vue de renforcer la capacité productive et la protection de ces zones,  la diversification des activités de production et la prestation des services en milieu rural, élargissant ainsi la base productive, en accord avec les grandes orientations du Plan Stratégique,  le développement et la valorisation de l‟écotourisme.

Développement des filières agricoles et promotion des marchés

Le Gouvernement Capverdien avec l´assistance de la FAO à élaborer une stratégie de développement du secteur agricole au sens large, à long terme (horizon 2015) ainsi qu‟un Plan d‟action correspondant pour le moyen terme. Dans le cadre de l´initiative de la CEDEAO, Cap Vert c´est lance dans l‟élaboration de la présente sub-composante que s‟inscrit dans le cadre de l‟appui à la Formulation et mise en oeuvre d‟un Programme National d‟ Investissement Agricole (PNIA) pour la mise en oeuvre du PDDAA/NEPAD. Le document de stratégie de réduction de la pauvreté (DECRP) du pays indique la sécurité alimentaire et la garantie de la cohésion sociale en milieu rural comme les axes stratégiques centraux et dans le cadre des stratégies nationales de lutte contre la pauvreté et de sécurité alimentaire, le gouvernement du Cap-Vert a adoptée et mis en oeuvre un certain nombre de programmes pour lever les contraintes multiples auxquelles le pays est confronté, et relancer le secteur agricole. La vision stratégique de développement à court et moyen termes du Gouvernement est présentée dans le document intitulé „Grandes Options du Plan‟, basés sur les orientations suivantes: a. Promouvoir la bonne gouvernance comme facteur de développement, en réformant l‟Etat, en intensifiant la démocratie et en renforçant la citoyenneté, b. Promouvoir la capacité entrepreneur, la compétitivité et la croissance ; élargir la base productive, c. Développer le capital humain et orienter le système d‟enseignement/ formation vers les domaines prioritaires de développement, d. Promouvoir une politique globale de développement social, luttant contre la pauvreté et renforçant la cohésion et la solidarité, e. Développer des infrastructures de base et économiques et promouvoir l‟aménagement du territoire pour un développement équilibré. Étant un secteur important de l‟activité économique et sociale du Cap-Vert, l‟agriculture doit jouer les rôles fondamentaux ci-après:

Chagas Disease among the Latin American Adult population attending in a primary care center in Barcelona, Spain

Background/Aims: The epidemiology of Chagas disease, until recently confined to areas of continental Latin America, has undergone considerable changes in recent decades due to migration to other parts of the world, including Spain. We studied the prevalence of Chagas disease in Latin American patients treated at a health center in Barcelona and evaluated its clinical phase. We make some recommendations for screening for the disease. Methodology/Principal Findings: We performed an observational, cross-sectional prevalence study by means of an immunochromatographic test screening of all continental Latin American patients over the age of 14 years visiting the health centre from October 2007 to October 2009. The diagnosis was confirmed by serological methods: conventional in-house ELISA (cELISA), a commercial kit (rELISA) and ELISA using T cruzi lysate (Ortho-Clinical Diagnostics) (oELISA). Of 766 patients studied, 22 were diagnosed with T. cruzi infection, showing a prevalence of 2.87% (95% CI, 1.6-4.12%). Of the infected patients, 45.45% men and 54.55% women, 21 were from Bolivia, showing a prevalence in the Bolivian subgroup (n = 127) of 16.53% (95% CI, 9.6-23.39%). All the infected patients were in a chronic phase of Chagas disease: 81% with the indeterminate form, 9.5% with the cardiac form and 9.5% with the cardiodigestive form. All patients infected with T. cruzi had heard of Chagas disease in their country of origin, 82% knew someone affected, and 77% had a significant history of living in adobe houses in rural areas. Conclusions: We found a high prevalence of T. cruzi infection in immigrants from Bolivia. Detection of T. cruzi¿infected persons by screening programs in non-endemic countries would control non-vectorial transmission and would benefit the persons affected, public health and national health systems.

Speed Management Toolbox for Rural Communities, TR-630, 2012

The primary objective of this toolbox is to summarize various known traffic-calming treatments and their effectiveness. This toolbox focuses on roadway-based treatments for speed management, particularly for rural communities with transition zones. Education, enforcement, and policy strategies should also be considered, but are not the focus of this toolbox. The research team identified treatments based on their own research, a review of the literature, and discussion with other professionals. This toolbox describes each treatment and summarizes placement, advantages, disadvantages, effectiveness, appropriateness, and cost for each treatment. The categories of treatments covered in this toolbox are as follows: horizontal physical displacement, vertical physical displacement, narrowing, surroundings, pavement markings, traffic control signs, and other strategies. Separate 3- to 4-page Tech Briefs for various aspects of this toolbox are attached to this record: Center Islands with Raised Curbing for Rural Traffic Calming, Colored Entrance Treatments for Rural Traffic Calming, Dynamic Speed Feedback Signs for Rural Traffic Calming, Transverse Speed Bars for Rural Traffic Calming. This toolbox and the tech briefs are related to the report Evaluation of Low Cost Traffic Calming for Rural Communities – Phase II, which is also included in this record or can be found at http://publications.iowa.gov/id/eprint/14769

Mobile clinics in public health care: Integrated service offerings for rural elderly

This research is an analysis of the value and content of local service offerings that enable longer periods of living at home for elderly people. Mobile health care and new distribution services have provided an interesting solution in this context. The research aim to shed light on the research question, ‘How do we bundle services based on different customer needs?’ A research process consisting of three main phases was applied for this purpose. During this process, elderly customers were segmented, the importance of services was rated and service offerings were defined. Value creation and service offering provides theoretical framework for the research. The target group is South Karelia’s 60 to 90-year old individuals and the data has been acquired via a postal questionnaire. Research has been conducted as exploratory research utilizing the methods of quantitative and social network analysis. The main results of the report are identified customer segments and service packages that fits to the segments’ needs. The results indicate the needs of customers and the results are additionally analysed from the producer’s point of view. In addition to the empirical results, the used theory framework has been developed further in order for the service-related theories to be seen from the customer’s point of view and not just from the producer’s point of view.

Development of a Chinese version WHO Self-Assessment Tool for Evaluating Health Promotion in Hospital

[Support Institutions:] Department of Administration of Health, University of Montreal, Canada Public Health School of Fudan University, Shanghai, China