O outsourcing na Administração Pública

Comunicação apresentada no 7.º Congresso Nacional da Administração Pública, sob o tema Estado e Administração na resposta à crise, realizado em Lisboa a 7 e 8 de Novembro de 2009.

O processo de outsourcing: Implementação de um processo de engarrafamento e embalagem.

Outsourcing is a management strategy through which an organization transfers work, responsibilities and decision power to an external source. In the present scenario of global competitiveness, where firms have to react more quickly to changes in markets, outsourcing stands out as a strategy that, if adequately used by the organizations, can leverage the differentiation between one firm and its competitors. The growing use of outsourcing as a management strategy by organizations, results from the maturity reached in their use by organizations and an increase of the offer by service providers. With the increasing use of outsourcing, the complexity and the risk associated have also risen. Understanding the perspective of the customer and of the service provider and the outsourcing processes framework should contribute to a success of the customer / service provider relationship and enhance the benefits and reduce their risks. In this work, there is a contextualization of outsourcing, different methods for managing the outsourcing process from the customer's and the service provider perspective are discussed, and a methodology for managing the outsourcing process from the perspective of the service provider is proposed. The methodological approach used in this work was the case study. The case study discusses an initiative to outsource a process of bottling and packaging in the Port Wine industry. In this study it was concluded that the methodology proposed is suitable for the management of the outsourcing process by the service provider.

Como gerir em outsourcing

Nos últimos anos, muitas empresas recorreram ao Outsourcing para gerir os seus Sistemas de Informação. Provocando o Outsourcing alterações profundas ao nível das várias dimensões da organização, é essencial adoptar uma estratégia cuidada para gerir todo o processo. Este trabalho propõe uma metodologia da múltiplas etapas para conduzir o processo de Outsourcing. O trabalho está estruturado de forma a poder funcionar como guia de trabalho para qualquer empresa que adopte o Outsourcing como ferramenta de gestão.

No right to perform a contract?

Thesis submitted in Trinity Term 2001 for the degree of Master of Philosophy, Worcester College, Oxford

Information Systems Outsourcing Adoption

Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação

Contract law

Livro editado para celebrar dos 10 anos da Faculdade de Direito da UNL

Contract-program evaluation: Impact of the DRG classification system on hospitals' outputs

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Psychological contract in non-governmental organizations

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Importance of decision-making in a purchasing context – DPS Case Study

This work project has the objective of exploring the importance of making good decisions on supplier selection, so that the purchasing department can contribute to the success of a company. For that it is presented a short bibliography review of the latest insights that were found relevant, on the subjects of purchasing, technology, outsourcing, supplier selection and decision-making techniques. For a better understating on how to deal with a decision-making situation, a case study is also presented: Digital Printing Solutions (DPS) is a Portuguese company that provides complete and integrated printing solutions and has been planning to contract a software supplier. DPS has no formal supplier-selection model and it has to choose between 2 suppliers. The case study was solved using the M-MACBETH software. I have found that complex decisions-making situations can be easily overcome by using the M-MACBETH decision model. Moreover, the usage of a model, instead of decision that follows no formal procedure, provides the decision maker with insights that can be useful to negotiate with the supplier.

Outsourcing de serviços de sistemas de informação na banca em Portugal

Ao longo das últimas décadas a função sistemas de informação (SI) evoluiu e tornou-se verdadeiramente fundamental no seio das organizações. Apesar de esta evidência, nem sempre as organizações dispõem dos recursos internos e do know-how necessário para a desenvolver. O outsourcing de serviços de SI tem vindo a apresentar-se como uma alternativa e opção estratégica no contexto da gestão desta função em muitas organizações e em vários setores de atividade. Desenvolver uma melhor compreensão sobre as principais práticas de outsourcing de serviços de SI no setor da banca, dadas as particularidades que apresenta (por exemplo relativamente aos requisitos de confidencialidade e sigilo), constitui o objetivo central deste trabalho. Para tal, foi realizado um inquérito baseado em questionário com o intuito de caraterizar, entre outros aspetos, os serviços sujeitos a outsourcing, as principais motivações, riscos, barreiras e impactos associados ao outsourcing, bem como aspetos de contratação, relação cliente-fornecedor e satisfação. Os principais resultados obtidos são apresentados neste artigo.

Outsourcing von Personalmanagementfunktionen: : Theoretische Grundlagen und deren Umsetzung in der Praxis am Beispiel der Personaladministration

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Taxonomic guide to the polychaetes of the northern Gulf of Mexico / prepared by Joan M. Uebelacker and Paul G. Johnson, editors ; prepared under MMS contract 14-12-001-29091 for Minerals Management Service, U.S. Dept. of the Interior.

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Venture capital meets contract theory: risky claims or formal control?

This paper develops a theory of the joint allocation of formal control and cash-flow rights in venture capital deals. We argue that when the need for investor support calls for very high-powered outside claims, entrepreneurs should optimally retain formal control in order to avoid excessive interference. Hence, we predict that risky claims should be be negatively correlated to control rights, both along the life of a start-up and across deals. This challenges the idea that risky claims should a ways be associated to more formal control, and is in line with contractual terms increasingly used in venture capital, in corporate venturing and in partnership deals between biotech start-ups and large drug companies. The paper provides a theoretical explanation to some puzzling evidence documented in Gompers (1997) and Kaplan and Stromberg (2000), namely the inclusion in venture capital contracts of contingencies that trigger both a reduction in VC control and the conversion! of her preferred stocks into common stocks.

The Social contract with endogenous sentiments

Moral values infuence individual behavior and social interactions. A specially signif- cant instance is the case of moral values concerning work e¤ort. Individuals determine what they take to be proper behaviour and judge the others, and themselves, accordingly. They increase their esteem -and self-esteem- for those who perform in excess of the standard and decrease their esteem for those who work less. These changes in self-esteem result from the self-regulatory emotions of guilt or pride extensively studied in Social Psychology. We examine the interactions between sentiments, individual behaviour and the social contract in a model of rational voting over redistribution where individual self-esteem and relative es-teem for others are endogenously determined. Individuals di¤er in their productivities. The desired extent of redistribution depends both on individual income and on individual attitudes toward others. We characterize the politico-economic equilibria in which sentiments, labor supply and redistribution are simultaneously determined. The model has two types of equilibria. In "cohesive" equilibria, all individuals conform to the standard of proper behav- iour, income inequality is low and social esteem is not biased toward any particular type. Under these conditions equilibrium redistribution increases in response to larger inequality. In a "clustered" equilibrium skilled workers work above the mean while unskilled workers work below. In such an equilibrium, income inequality is large and sentiments are biased in favor of the industrious. As inequality increases, this bias may eventually overtake the egoistic demand for greater taxation and equilibrium redistribution decreases. The type of equilibrium that emerges crucially depends on inequality. We contrast the predictions of the model with data on inequality, redistribution, work values and attitudes toward work and toward the poor for a set of OECD countries.