Annual report of the Office of Science and Technology.

Title from cover.

The cancer story : a brief look at science and cancer /

Mode of access: Internet.

Report of the Workshop on Magnetic Information Technology (MINT), Washington, D.C., June 22-24, 1983 /

Mode of access: Internet.

ORS, the Office of Research Services : supporting national health and research /

Mode of access: Internet.

Understanding drug treatment : an Office of National Drug Control Policy white paper.

Running title: ONDCP white paper.

Antarctic bibliography /

Mode of access: Internet.

Small business guide to federal R&D funding opportunities /

"March 1986."

Access to supercomputers /

"NSF 85-32"--p. [4] of cover.

Scientific and technical personnel in the Federal Government

Mode of access: Internet.

Energy related inventions program : a joint program of the Department of Energy and the National Bureau of Standards : status report.

"October 1985."

Catalog of standard reference materials issued by the National Bureau of Standards

Mode of access: Internet.

Research Highlights, National Institutes of Health

Mode of access: Internet.

Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions

Recognizing that high satisfaction leads to high customer loyalty, companies today are aiming for total customer satisfaction. This article explains relative impact of product quality, service quality and contextual experience on customer perceived value and intention to shop in the future. The data has been collected using a questionnaire from 205 customers of a national retailer chain. The relative importance of product quality, service quality and contextual experience on customer perceived value and thus on customer preference and future intentions was measured using multiple regression. Also, the contribution of perceived value to preference and thus on future buying intention was also measured. Structural Equation Model (SEM) using Amos 4 was used to find the overall fitness of the model. It was found that product quality, service quality and contextual experience have a major influence on customer perceived value

President's Private Sector Survey on Cost Control : report on the Office of the Secretary of Defense.

Mode of access: Internet.

A Climatologic and oceanographic analysis of the Georges Bank region of the Outer Continental Shelf : final report to the Bureau of Land Management, U.S. Department of the Interior /

"September 1980."