Análise da resistência a sistemas de informação: a percepção dos gestores de tecnologia da informação acerca de sistemas ERP

Este trabalho visa obter e verificar empiricamente um meta-modelo que possa apoiar e aprofundar a compreensão do fenômeno da resistência a sistemas de informação. Tratase de uma pesquisa explanatória e quantitativa na qual faz-se, por meio de uma extensa revisão da literatura mundial, o levantamento e consolidação das principais teorias e modelos existentes sobre o tema. Dessa forma, buscando obter um melhor entendimento do problema de pesquisa, propõe-se um meta-modelo de fatores pertinentes ao comportamento de resistência a sistemas de informação. Neste modelo, considera-se um conjunto de aspectos que, embora já abordados anteriormente, em sua maior parte ainda não haviam sido testados empiricamente, quais sejam: (i) as características idiossincráticas dos indivíduos, (ii) os aspectos técnicos inerentes aos sistemas de informação, (iii) as características da interação sócio-técnica, (iv) as características da interação de poder e políticas e, finalmente, (v) as características das organizações nas quais a tecnologia e o homem estão inseridos e interagem entre si. O instrumento de pesquisa utilizado no trabalho foi um questionário estruturado, aplicado via Internet, com suas questões contextualizadas quanto aos sistemas de gestão empresarial ERPs: Enterprise Resource Planning Systems. Obteve-se um total de 169 respondentes, considerando-se uma amostra composta exclusivamente por gestores de tecnologia da informação (TI) brasileiros e que tenham vivenciado pelo menos uma experiência de implantação de sistemas ERP ao longo de suas carreiras. Uma vez realizada a coleta dos dados, foram empregados testes estatísticos relativos à análise fatorial, visando alcançar um modelo definitivo. A partir do novo modelo encontrado, por meio da validação proporcionada pela análise fatorial, cada fator identificado representou uma causa para o comportamento de resistência a sistemas de informação. Por fim, testou-se também hipóteses a partir do novo modelo identificado, verificando-se as relações entre a percepção direta dos gestores quanto à resistência e os diversos fatores considerados relevantes para a explicação deste comportamento. Como resultado do estudo, consolidou-se um modelo de análise do comportamento de resistência a sistemas de informação, baseado na percepção do gestor de TI e contextualizado nos sistemas ERPs.

Fatores relevantes na adoção e difusão de televisores conectados no Brasil: um estudo exploratório

Este estudo objetiva levantar os fatores relevantes – tanto positiva quanto negativamente - para a adoção e difusão dos televisores conectados no país. O objetivo é desenvolver e testar um metamodelo, gerado a partir de modelos já existentes na literatura, como o “TAM” (Technology Acceptance Model), de Davis (1989) e difusão de inovações “DOI” (Diffusion of Innovations), de Rogers (1995), em conjunto com as possibilidades trazidas pela nova tecnologia dos televisores conectados.

Antecedentes ao sucesso na operação de PMO’s: um modelo estrutural

O objetivo deste estudo explano-exploratório é determinar os fatores chave de sucesso para a operação de PMOs (Project Management Office) nas organizações. Como meio de alcançar o objetivo traçado, realizou-se o levantamento bibliográfico para: (a) conceituar gerenciamento de projetos e PMOs; (b) identificar as diferentes formas de atuação de PMO; (c) identificar os fatores chave de sucesso na operação de PMOs; (d) identificar os fatores que influenciam o sucesso na operação de PMOs; (e) elaborar um meta-modelo contendo os fatores que influenciam e definem o sucesso na operação de PMOs; (f) desenvolver questionário estruturado como instrumento de coleta de dados e (g) levantar metodologia aplicável para o uso de equações estruturais. Durante o período de aplicação do instrumento de coleta de dados, foram obtidas 553 respostas válidas, preenchidas por especialistas em gerenciamento de projetos, sendo 489 do Brasil e 64 de diversos países no mundo. A partir dos dados obtidos, a pesquisa valeu-se das técnicas de Análise Fatorial Exploratória (AFE), Análise Fatorial Confirmatória (AFC) e Modelagem de Equações Estruturais (SEM) para confirmar o meta-modelo teórico proposto. Verificou-se que o meta-modelo inicial não foi confirmado sendo, portanto, necessário a realização de ajustes, os quais foram implementados com justificativas teóricas adequadas. Ainda assim, o meta-modelo final, obtido após as alterações realizadas, explica cerca de 7% da variância dos fatores de sucesso na operação de PMOs.

Resistência a mudança na implantação de sistemas de informação: um modelo dinâmico baseado na percepção dos usuários e no papel dos agentes de mudança

Nos próximos anos são esperados elevados volumes de investimentos em Tecnologia da Informação (TI) no Brasil e no Mundo. Por trás desses investimentos está a expectativa de que as organizações irão alcançar níveis superiores de performance e produtividade, os quais deverão ser gerados, entre outras coisas, por novas formas de organização e práticas inovadoras de negócio viabilizadas pela TI. Nesse contexto, a capacidade de gerir as possíveis resistências que serão trazidas por essas mudanças organizacionais se mostra um dos fatores mais importantes para o sucesso desses investimentos. Diante disso, o objetivo deste trabalho é analisar alguns dos diversos modelos existentes sobre resistência a mudança em implantações de Sistemas de Informação e, a partir da articulação de três deles, propor um metamodelo teórico que poderá ter um maior poder de explicação desse fenômeno.

Understanding e-government technology transfer: evidence from the transfer of a patent management system from EPO to INPI

Drawing upon Brazilian experience, this research explores some of the key issues to be addressed in using e-government technical cooperation designed to enhance service provision of Patent Offices in developing countries. While the development of software applications is often seen merely as a technical engineering exercise, localization and adaptation are context bounded matters that are characterized by many entanglements of human and non-humans. In this work, technical, legal and policy implications of technical cooperation are also discussed in a complex and dynamic implementation environment characterized by the influence of powerful hidden agendas associated with the arena of intellectual property (IP), which are shaped by recent technological, economic and social developments in our current knowledge-based economy. This research employs two different theoretical lenses to examine the same case, which consists of transfer of a Patent Management System (PMS) from the European Patent Office (EPO) to the Brazilian Patent Office that is locally named ‘Instituto Nacional da Propriedade Industrial’ (INPI). Fundamentally, we have opted for a multi-paper thesis comprising an introduction, three scientific articles and a concluding chapter that discusses and compares the insights obtained from each article. The first article is dedicated to present an extensive literature review on e-government and technology transfer. This review allowed the proposition on an integrative meta-model of e-government technology transfer, which is named E-government Transfer Model (ETM). Subsequently, in the second article, we present Actor-Network Theory (ANT) as a framework for understanding the processes of transferring e-government technologies from Patent Offices in developed countries to Patent Offices in developing countries. Overall, ANT is seen as having a potentially wide area of application and being a promising theoretical vehicle in IS research to carry out a social analysis of messy and heterogeneous processes that drive technical change. Drawing particularly on the works of Bruno Latour, Michel Callon and John Law, this work applies this theory to a longitudinal study of the management information systems supporting the Brazilian Patent Office restructuration plan that involved the implementation of a European Patent Management System in Brazil. Based upon the ANT elements, we follow the actors to identify and understand patterns of group formation associated with the technical cooperation between the Brazilian Patent Office (INPI) and the European Patent Office (EPO). Therefore, this research explores the intricate relationships and interactions between human and non-human actors in their attempts to construct various network alliances, thereby demonstrating that technologies embodies compromise. Finally, the third article applies ETM model as a heuristic frame to examine the same case previously studied from an ANT perspective. We have found evidence that ETM has strong heuristic qualities that can guide practitioners who are engaged in the transfer of e-government systems from developed to developing countries. The successful implementation of e-government projects in developing countries is important to stimulate economic growth and, as a result, we need to understand the processes through which such projects are being implemented and succeed. Here, we attempt to improve understanding on the development and stabilization of a complex social-technical system in the arena of intellectual property. Our preliminary findings suggest that e-government technology transfer is an inherently political process and that successful outcomes require continuous incremental actions and improvisations to address the ongoing issues as they emerge.

DEMO models based automatic workflow process generation

Nowadays, more than half of the computer development projects fail to meet the final users' expectations. One of the main causes is insufficient knowledge about the organization of the enterprise to be supported by the respective information system. The DEMO methodology (Design and Engineering Methodology for Organizations) has been proved as a well-defined method to specify, through models and diagrams, the essence of any organization at a high level of abstraction. However, this methodology is platform implementation independent, lacking the possibility of saving and propagating possible changes from the organization models to the implemented software, in a runtime environment. The Universal Enterprise Adaptive Object Model (UEAOM) is a conceptual schema being used as a basis for a wiki system, to allow the modeling of any organization, independent of its implementation, as well as the previously mentioned change propagation in a runtime environment. Based on DEMO and UEAOM, this project aims to develop efficient and standardized methods, to enable an automatic conversion of DEMO Ontological Models, based on UEAOM specification into BPMN (Business Process Model and Notation) models of processes, using clear semantics, without ambiguities, in order to facilitate the creation of processes, almost ready for being executed on workflow systems that support BPMN.

Um framework baseado em modelos para desenvolvimento de sistemas multimídia distribuídos autoadaptativos

Distributed multimedia systems have highly variable characteristics, resulting in new requirements while new technologies become available or in the need for adequacy in accordance with the amount of available resources. So, these systems should provide support for dynamic adaptations in order to adjust their structures and behaviors at runtime. This paper presents an approach to adaptation model-based and proposes a reflective and component-based framework for construction and support of self-adaptive distributed multimedia systems, providing many facilities for the development and evolution of such systems, such as dynamic adaptation. The propose is to keep one or more models to represent the system at runtime, so some external entity can perform an analysis of these models by identifying problems and trying to solve them. These models integrate the reflective meta-level, acting as a system self-representation. The framework defines a meta-model for description of self-adaptive distributed multimedia applications, which can represent components and their relationships, policies for QoS specification and adaptation actions. Additionally, this paper proposes an ADL and architecture for model-based adaptation. As a case study, this paper presents some scenarios to demonstrate the application of the framework in practice, with and without the use of ADL, as well as check some characteristics related to dynamic adaptation

A CASE tool for the modeling of methods and information systems

MODSI is a multi-models tool for information systems modeling. A modeling process in MODSI can be driven according to three different approaches: informal, semi-formal and formal. The MODSI tool is therefore based on the linked usage of these three modeling approaches. It can be employed at two different levels: the meta-modeling of a method and the modeling of an information system.In this paper we start presenting different types of modeling by making an analysis of their particular features. Then, we introduce the meta-model defined in our tool, as well as the tool functional architecture. Finally, we describe and illustrate the various usage levels of this tool.

Entre os processos de fortalecimento e a fragilização do modelo ESF: gestão municipal - órgãos formadores como componentes intervenientes

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Between the processes of strengthening and weakening of the Family Health Strategy

This was a qualitative study with the purpose of designing a meta-model for the work process of the Family Health Strategy (FHS) team. It was based on the experience of six sample groups, composed of their members (physicians, professional nurses, dentists, dental assistants, licensed technical nurses and community health agents) in a city in São Paulo state, Brazil, totaling 54 subjects. Six theoretical models emerged from non-directive interviews. These were analyzed according to Grounded Theory and submitted to the meta-synthesis strategy, which produced the meta-model between the processes of strengthening and weakening of the FHS model: professional-team-community reciprocity as an intervening component. When analyzed in light of the Theory of Complexity (TC), it showed to be a work with a vertical and authoritarian tendency, which is largely hegemonic in the tradition of public health care policies.

Amerindian anthropology and cultural psychology: Crossing boundaries and meeting otherness` worlds

Addressing integrative possibilities between psychology and anthropology, this paper aims to design conceptual linkages between semiotic-cultural constructivist psychology and the anthropological theory of Amerindian perspectivism. From the psychological view, it is the interdependence between the structural and processual dimensions of the personal culture that makes parallels with Amerindian perspectivism fruitful. This anthropological frame proposes an experiment with native conceptions, which I argue similar to what Baldwin (1906) called sembling. Hence, it can be considered an active imitation of otherness` viewpoint in order to approach indigenous worlds. It is supposed that this procedure leads to the emergence of new symbolic elements configuring the cultural action field of each agency in interaction. It is proposed that ""making-believe`` the Amerindian is convergent with the dialogic-hermeneutic approach of semiotic-cultural constructivism. As a result of the present integrative effort, is designed a meta-model that multiplies the genetic process of concrete symbolic objects.

Designing and Programming Organizational Infrastructures for Agents situated in Artifact-based Environments

Actual trends in software development are pushing the need to face a multiplicity of diverse activities and interaction styles characterizing complex and distributed application domains, in such a way that the resulting dynamics exhibits some grade of order, i.e. in terms of evolution of the system and desired equilibrium. Autonomous agents and Multiagent Systems are argued in literature as one of the most immediate approaches for describing such a kind of challenges. Actually, agent research seems to converge towards the definition of renewed abstraction tools aimed at better capturing the new demands of open systems. Besides agents, which are assumed as autonomous entities purposing a series of design objectives, Multiagent Systems account new notions as first-class entities, aimed, above all, at modeling institutional/organizational entities, placed for normative regulation, interaction and teamwork management, as well as environmental entities, placed as resources to further support and regulate agent work. The starting point of this thesis is recognizing that both organizations and environments can be rooted in a unifying perspective. Whereas recent research in agent systems seems to account a set of diverse approaches to specifically face with at least one aspect within the above mentioned, this work aims at proposing a unifying approach where both agents and their organizations can be straightforwardly situated in properly designed working environments. In this line, this work pursues reconciliation of environments with sociality, social interaction with environment based interaction, environmental resources with organizational functionalities with the aim to smoothly integrate the various aspects of complex and situated organizations in a coherent programming approach. Rooted in Agents and Artifacts (A&A) meta-model, which has been recently introduced both in the context of agent oriented software engineering and programming, the thesis promotes the notion of Embodied Organizations, characterized by computational infrastructures attaining a seamless integration between agents, organizations and environmental entities.

Capturing How Objects Flow At Runtime

Most of today's dynamic analysis approaches are based on method traces. However, in the case of object-orientation understanding program execution by analyzing method traces is complicated because the behavior of a program depends on the sharing and the transfer of object references (aliasing). We argue that trace-based dynamic analysis is at a too low level of abstraction for object-oriented systems. We propose a new approach that captures the life cycle of objects by explicitly taking into account object aliasing and how aliases propagate during the execution of the program. In this paper, we present in detail our new meta-model and discuss future tracks opened by it.

Mondrian: An Agile Visualization Framework

Data visualization is the process of representing data as pictures to support reasoning about the underlying data. For the interpretation to be as easy as possible, we need to be as close as possible to the original data. As most visualization tools have an internal meta-model, which is different from the one for the presented data, they usually need to duplicate the original data to conform to their meta-model. This leads to an increase in the resources needed, increase which is not always justified. In this work we argue for the need of having an engine that is as close as possible to the data and we present our solution of moving the visualization tool to the data, instead of moving the data to the visualization tool. Our solution also emphasizes the necessity of reusing basic blocks to express complex visualizations and allowing the programmer to script the visualization using his preferred tools, rather than a third party format. As a validation of the expressiveness of our framework, we show how we express several already published visualizations and describe the pros and cons of the approach.

Enriching Reverse Engineering with Annotations

Much of the knowledge about software systems is implicit, and therefore difficult to recover by purely automated techniques. Architectural layers and the externally visible features of software systems are two examples of information that can be difficult to detect from source code alone, and that would benefit from additional human knowledge. Typical approaches to reasoning about data involve encoding an explicit meta-model and expressing analyses at that level. Due to its informal nature, however, human knowledge can be difficult to characterize up-front and integrate into such a meta-model. We propose a generic, annotation-based approach to capture such knowledge during the reverse engineering process. Annotation types can be iteratively defined, refined and transformed, without requiring a fixed meta-model to be defined in advance. We show how our approach supports reverse engineering by implementing it in a tool called Metanool and by applying it to (i) analyzing architectural layering, (ii) tracking reengineering tasks, (iii) detecting design flaws, and (iv) analyzing features.