Proposta de um plano de transição das especificações das características de qualidade para o serviço Internet Turbo Empresas oferecido pela Brasil Telecom : uma abordagem utilizando a metodologia do Desdobramento da Função Qualidade

Este trabalho apresenta uma proposta de um Plano de Transição das Especificações das Características da Qualidade para o serviço Internet Turbo Empresas, oferecido pela Brasil Telecom. Foi utilizada a metodologia QFD (Quality Function Deployment ou Desdobramento da Função Qualidade), que permite captar as necessidades, expectativas e desejos do consumidor e traduzi-las em requisitos de qualidade para um determinado serviço ou produto. Levando-se em consideração o que os clientes consideram importante, sem deixar de considerar o que é importante ao bom andamento dos negócios da Brasil Telecom, foram priorizadas as características de qualidade de cada qualidade demandada pelos clientes e também definida novas específicações. Com base nessa priorização, foi realizada a Proposta do Plano de Transição das Especificações, que é uma diretriz que pode ser utilizada pela Brasil Telecom para permitir a modificação das características identificadas, fixando-as nos novos patamares determinados pela organização. As características da qualidade priorizadas referem-se à entrega do serviço, reparos e aspectos contratuais, sendo elas Níveis de SLA Existentes; % de reclamações Referentes à Entrega Incorreta; Possibilidade de Agendamento de Reparo; Disponibilização de Contrato Formal; & de Entregas no Prazo; e, % Solicitações de Instalação Atendidas.

Avanços na determinação da distribuição em profundidade de elementos leves com resolução subnanométrica utilizando reações nucleares ressonantes

A utilização de reações nucleares ressonantes estreitas em baixas energias é uma ferramenta importante para a determinação de distribuições de elementos leves em filmes finos com resolução em profundidade subnanométrica. O objetivo do trabalho descrito ao longo da presente dissertação é aprimorar os métodos utilizados para a aquisição e interpretação das curvas experimentais. A obtenção das curvas experimentais consiste na detecção dos produtos das reações nucleares em função da energia das partículas incidentes, fazendo necessária variar a energia das partículas do feixe em passos discretos no intervalo desejado. Neste trabalho implementou-se um sistema automático para o controle e incremento da energia do feixe e monitoramento dos produtos das reações nucleares. Esse sistema de varredura automático de energia, além de aumentar consideravelmente a velocidade da medida, aumenta a qualidade das curvas experimentais obtidas. Para a interpretação das curvas de excitação experimentais, foi implementado um programa em linguagem de programação C, baseado na teoria estocástica, que permite simular numericamente as curvas de excitação. Para demonstrar a sua funcionalidade o método desenvolvido foi aplicado para verificar a estabilidade termodinâmica de filmes dielétricos ultrafinos depositados sobre silício, que foram posteriormente nitretados por plasma.

Estudo das emissões de gases formadores do efeito estufa e balanço resultante da conversão de motores à gasolina, de uma frota de veículos leves, para gás natural e álcool hidratado

Este trabalho objetiva realizar um estudo sobre a contribuição antrópica no processo de formação de gases do efeito estufa e seus possíveis reflexos sobre as mudanças climáticas, em curso no planeta Terra. Após uma pesquisa inicial sobre as causas deste fenômeno, são identificadas as iniciativas internacionais em curso para mitigação do processo de aquecimento global, propostas pela Convenção Quadro das Nações Unidas para Mudança do Clima (CQNUMC), particularmente, em relação ao Mecanismo de Desenvolvimento Limpo (MDL) estabelecido pelo Protocolo de Kyoto. Em âmbito mundial, a contribuição de gases formadores do efeito estufa gerados nas atividades de transporte é bastante significativa ocupando o segundo lugar, atrás apenas das emissões provocadas pelas atividades industriais. Esta posição natural, somada às oportunidades existentes no território brasileiro para o uso alternativo de combustíveis oriundos de fontes renováveis e fósseis com menor nível de emissões, impulsionaram este estudo para a pesquisa das condições existentes e análise das alternativas energéticas de menor impacto ambiental Adicionalmente, foi desenvolvida uma análise da contribuição da atividade de transporte rodoviário nas emissões de gases formadores do efeito estufa (GEE), através do exemplo de um caso hipotético. Trata-se da análise comparativa dos inventários de emissões de GEE, antes e depois da conversão de motores ciclo Otto de uma frota de veículos leves, originalmente movidos à gasolina (gasool), para os combustíveis alternativos gases natural e álcool hidratado. Após análise dos resultados obtidos, em cada um dos cenários selecionados, as alternativas propostas são comparadas identificando-se a melhor opção para redução de emissões de GEE.

Predição da viscosidade de emulsões para petróleos leves brasileiros

A formação de emulsão de água-em-óleo gera um significativo incremento na viscosidade, o que afeta diretamente a produção do poço, pois aumenta a perda de carga ao longo da linha de produção, dificultando o escoamento e diminuindo a produção de óleo. A presença e natureza da emulsão, e seu impacto na reologia do petróleo, podem determinar a viabilidade econômica e técnica dos processos envolvidos. A medida que a fração de água aumenta e a temperatura é reduzida, o comportamento das emulsões se torna cada vez mais não-Newtoniano. A decorrência disso, é que a temperatura e a taxa de cisalhamento passam a ter maior impacto na variação da viscosidade das emulsões. Nesse estudo são propostos novos métodos que levam em conta essas variáveis. Os dados reológicos experimentais de 15 petróleos leves foram utilizados para avaliar o desempenho dos modelos existentes na literatura e compará-los com os novos métodos propostos nesse estudo.

Estudo da adição de argila expandida na formulação de concretos leves

Lightweight concrete has been the subject of several studies towards the development of new building materials. Emphasis has been given on the particle size effect and nature of aggregates used as raw materials. The present study includes an analysis of the materials that make this kind of concrete, analyzes of mechanical properties such as compressive and tensile strength, in addition to assessments of the interface concrete aggregate/matrix interface, porosity and absorption profile of chloride ions in lightweight concrete based on expanded clay. The experiments were carried out by molding cylindrical samples 100 mm in diameter and 200 mm in height. The dosage experiments were performed without additives or with the addition of minerals: (T1) 1: 2.01: 1.10: 0.78 (T2) 1: 2.00: 1.32 : 0.62 - (T3) 1 :1.93 :1.54: 0.47 (cement : sand : expanded clay 0500 : expanded clay 1506).The water to cement ratio was set to 0.43. Expanded clay minerals with different average particle sizes were used, i.e., 9.5 mm/0500 and 19 mm/1506. The larger aggregate was coated by a glassy layer, yielding lower water absorption characteristics to the concrete. The results showed that the use of light expanded clay aggregates is a technically interesting solution to the production of lightweight concrete for construction applications

Desenvolvimento de pastas leves utilizando incorporadores de ar para aplicação em poços de petróleo

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Estudo do processo de combustão in-situ em reservatórios maduros de óleos médios e leves (high pressure air injection)

Nearly 3 x 1011 m3 of medium and light oils will remain in reservoirs worldwide after conventional recovery methods have been exhausted and much of this volume would be recovered by Enhanced Oil Recovery (EOR) methods. The in-situ combustion (ISC) is an EOR method in which an oxygen-containing gas is injected into a reservoir where it reacts with the crude oil to create a high-temperature combustion front that is propagated through the reservoir. The High Pressure Air Injection (HPAI) method is a particular denomination of the air injection process applied in light oil reservoirs, for which the combustion reactions are dominant between 150 and 300°C and the generation of flue gas is the main factor to the oil displacement. A simulation model of a homogeneous reservoir was built to study, which was initially undergone to primary production, for 3 years, next by a waterflooding process for 21 more years. At this point, with the mature condition established into the reservoir, three variations of this model were selected, according to the recovery factors (RF) reached, for study the in-situ combustion (HPAI) technique. Next to this, a sensitivity analysis on the RF of characteristic operational parameters of the method was carried out: air injection rate per well, oxygen concentration into the injected gas, patterns of air injection and wells perforations configuration. This analysis, for 10 more years of production time, was performed with assistance of the central composite design. The reservoir behavior and the impacts of chemical reactions parameters and of reservoir particularities on the RF were also evaluated. An economic analysis and a study to maximize the RF of the process were also carried out. The simulation runs were performed in the simulator of thermal processes in reservoirs STARS (Steam, Thermal, and Advanced Processes Reservoir Simulator) from CMG (Computer Modelling Group). The results showed the incremental RF were small and the net present value (NPV) is affected by high initial investments to compress the air. It was noticed that the adoption of high oxygen concentration into the injected gas and of the five spot pattern tends to improve the RF, and the wells perforations configuration has more influence with the increase of the oil thickness. Simulated cases relating to the reservoir particularities showed that smaller residual oil saturations to gas lead to greater RF and the presence of heterogeneities results in important variations on the RF and on the production curves

Efeito da adição de cargas minerais leves na resistência mecânica de grautes para cimentação de poços offshore

The preparation of cement slurries for offshore well cementing involves mixing all solid components to be added to the mixing water on the platform. The aim of this work was to study the formulation of pre-prepared dry mixtures, or grouts, for offshore oilwell cementing. The addition of mineral fillers in the strength of lightweight grouts applied for depths down to 400 m under water depths of 500 m was investigated. Lightweight materials and fine aggregates were selected. For the choice of starting materials, a study of the pozzolanic activity of low-cost fillers such as porcelain tile residue, microsilica and diatomaceous earth was carried out by X-ray diffraction and mechanical strength tests. Hardened grouts containing porcelain tile residue and microsilica depicted high strength at early ages. Based on such preliminary investigation, a study of the mechanical strength of grouts with density 1.74 g/cm3 (14.5 lb/gal) cured initially at 27 °C was performed using cement, microsilica, porcelain tile residue and an anti-foaming agent. The results showed that the mixture containing 7% of porcelain tile residue and 7% of microsilica was the one with the highest compressive strength after curing for 24 hours. This composition was chosen to be studied and adapted for offshore conditions based on testes performed at 4 °C. The grout containing cement, 7% of porcelain tile residue, 7% of active silica and admixtures (CaCl2), anti-foaming and dispersant resulted satisfactory rheology and mechanical strength after curing for 24 hours of curing

Fontes de metionina em rações formuladas com base em aminoácidos totais ou digestíveis para frangas de reposição leves e semipesadas

Foram conduzidos dois experimentos com o objetivo de avaliar a utilização de duas fontes de metionina (em pó ou líquida) em rações formuladas com base em aminoácidos digestíveis ou totais para frangas de reposição leves e semipesadas, nas fases inicial (de 1 a 6 semanas de idade) e de crescimento (de 11 a 16 semanas de idade). em cada experimento, foram utilizadas 384 aves distribuídas em delineamento inteiramente ao acaso, em esquema fatorial 2 × 2 × 2, composto de duas linhagens (Hy-Line W36 e Hy-Line Brown), duas fontes de metionina (HMTBA - 88% e DL-Metionina - 99%) e dois critérios de formulação da dieta (aminoácidos totais e digestíveis), totalizando oito tratamentos, cada um com seis repetições de oito aves. Foram avaliados os consumos de ração, proteína bruta e energia metabolizável, o peso e ganho de peso corporal e a conversão alimentar das aves. Não houve interação entre os fatores para nenhuma das variáveis estudadas. As aves da linhagem Brown apresentaram maior consumo de ração, peso corporal e ganho de peso. As fontes de metionina e os critérios de formulação de ração não influenciaram as características de desempenho. As aves das linhagens W36 e Brown da linhagem Hy-Line apresentam diferentes perfis de desenvolvimento corporal. A metionina em pó (DL-metionina - 99%) ou a líquida (HMTBA - 88%), assim como os critérios de formulação de ração (aminoácidos totais ou digestíveis) proporcionam desempenho semelhante em aves de reposição.

Efeito da adição de argila expandida e adições minerais na formulação de concretos estruturais leves autoadensáveis

The search for alternative materials with lower density, reduction in heat transfer and propagation of noise associated with the ease of handling and application in concrete structures, represents an enormous challenge in the formulation and knowledge of the performance of self-compacting lightweight concrete, which has technology little known nationally, and appears on the international scene as an innovative material and alternative to conventional concrete. Based on these, this study set out to study self-compacting lightweight concrete made with two distinct grades of expanded clay associated with the addition of plasticizing/superplasticizers additives and mineral additions of metakaolin and bagasse ash of sugar cane. There is also an object of study, evaluation of pozzolanic activity of mineral admixtures and their influence on the durability characteristics of concrete. The rheological, physical, mechanical and microstructural analysis in this study served as basis in the classification of concretes autoadensáveis, targeting the national technical requirements for their classification in the category autoadensável and lightweight structural. The inclusion of mineral admixtures (metakaolin and bagasse ash of sugar cane), partial replacement of cement, pozzolanic activity and demonstrated maintenance of mechanical properties through the filler effect, a reduction of up to 76% of the nitrogen gas permeability in blend with 20% bagasse ash. All concretes had rheology (cohesion and consistency) suitable for self-adensability as well as strength and density inherent structural lightweight concrete without presenting phenomena of segregation and exudation

Desenvolvimento de sistemas de pastas leves para aplicação em cimentação de poços petrolíferos com baixo gradiente de fratura

All around the world, naturally occurring hydrocarbon deposits, consisting of oil and gas contained within rocks called reservoir rocks , generally sandstone or carbonate exists. These deposits are in varying conditions of pressure and depth from a few hundred to several thousand meters. In general, shallow reservoirs have greater tendency to fracture, since they have low fracture gradient, ie fractures are formed even with relatively low hydrostatic columns of fluid. These low fracture gradient areas are particularly common in onshore areas, like the Rio Grande do Norte basin. During a well drilling, one of the most favorable phases for the occurrence of fractures is during cementing, since the cement slurry used can have greater densities than the maximum allowed by the rock structure. Furthermore, in areas which are already naturally fractured, the use of regular cement slurries causes fluid loss into the formation, which may give rise to failures cementations and formation damages. Commercially, there are alternatives to the development of lightweight cement slurries, but these fail either because of their enormous cost, or because the cement properties were not good enough for most general applications, being restricted to each transaction for which the cement paste was made, or both reasons. In this work a statistical design was made to determine the influence of three variables, defined as the calcium chloride concentration, vermiculite concentration and nanosilica concentration in the various properties of the cement. The use of vermiculite, a low density ore present in large amounts in northeastern Brazil, as extensor for cementing slurries, enabled the production of stable cements, with high water/cement ratio, excellent rheological properties and low densities, which were set at 12.5 lb / gal, despite the fact that lower densities could be achieved. It is also seen that the calcium chloride is very useful as gelling and thickening agent, and their use in combination with nanosilica has a great effect on gel strength of the cement. Hydrothermal Stability studies showed that the pastes were stable in these conditions, and mechanical resistance tests showed values of the order of up to 10 MPa

BRIDGE: uma ferramenta para o Design de Interfaces de Usuário baseada em especificações IMML

With hardware and software technologies advance, it s also happenning modifications in the development models of computational systems. New methodologies for user interface specification are being created with user interface description languages (UIDL). The UIDLs are a way to have a precise description in a language with more abstraction and independent of how will be implemented. A great problem is that even using these nowadays methodologies, we still have a big distance between the UIDLs and its design, what means, the distance between abstract and concrete. The tool BRIDGE (Interface Design Generator Environment) was created with the intention of being a linking bridge between a specification language (the Interactive Message Modeling Language IMML) and its implementation in Java, linking the abstract (specification) to the concrete (implementation). IMML is a language based on models, that allows the designer works in distinct abstraction levels, being each model a distinct abstraction level. IMML is a XML language, that uses the Semiotic Engineering concepts, that deals the computational system, with the user interface and its elements like a metacommunicative artifact, where these elements must to transmit a message to the user about what task must to be realized and the way to reach this goal. With BRIDGE, we intend to supply a lot of support to the design task, being the user interface prototipation the greater of them. BRIDGE allows the design becomes easier and more intuitive coming from an interface specification language

Geração de casos de teste a partir de especificações B

With the increasing complexity of software systems, there is also an increased concern about its faults. These faults can cause financial losses and even loss of life. Therefore, we propose in this paper the minimization of faults in software by using formally specified tests. The combination of testing and formal specifications is gaining strength in searches mainly through the MBT (Model-Based Testing). The development of software from formal specifications, when the whole process of refinement is done rigorously, ensures that what is specified in the application will be implemented. Thus, the implementation generated from these specifications would accurately depict what was specified. But not always the specification is refined to the level of implementation and code generation, and in these cases the tests generated from the specification tend to find fault. Additionally, the generation of so-called "invalid tests", ie tests that exercise the application scenarios that were not addressed in the specification, complements more significantly the formal development process. Therefore, this paper proposes a method for generating tests from B formal specifications. This method was structured in pseudo-code. The method is based on the systematization of the techniques of black box testing of boundary value analysis, equivalence partitioning, as well as the technique of orthogonal pairs. The method was applied to a B specification and B test machines that generate test cases independent of implementation language were generated. Aiming to validate the method, test cases were transformed manually in JUnit test cases and the application, created from the B specification and developed in Java, was tested. Faults were found with the execution of the JUnit test cases