Aplicação de pesquisa e informação para políticas de recursos humanos: as metas regionais para as Américas

RESUMO Objetivo Relatar a experiência sobre o uso de pesquisas e sistemas de informação para apoiar as políticas nacionais de recursos humanos por meio de benchmarking entre diferentes países, com comparações ao longo do tempo ou entre países ou regiões semelhantes. Método A Organização Pan-Americana da Saúde (OPAS) promoveu em 2007 um conjunto de metas para todos os países das Américas para aprimorar a situação dos recursos humanos para a saúde, utilizando uma metodologia uniforme e um processos de pesquisa pelos Observatórios de Recursos Humanos. Resultados A análise se centra no avanço dos principais desafios nos países do Cone Sul, com especial ênfase no caso do Brasil, mostrando melhorias na distribuição de profissionais nos territórios. Conclusão A experiência mostrou como a pesquisa e o uso dos sistemas de informação pode impulsionar a ampliação das melhores práticas de formação, fixação e desenvolvimento da força de trabalho em saúde nas Américas.

Mobile termination and mobile penetration

In this paper, we study how access pricing affects network competition when subscription demand is elastic and each network uses non-linear prices and can applytermination-based price discrimination. In the case of a fixed per minute terminationcharge, we find that a reduction of the termination charge below cost has two opposing effects: it softens competition but helps to internalize network externalities. Theformer reduces mobile penetration while the latter boosts it. We find that firms always prefer termination charge below cost for either motive while the regulator preferstermination below cost only when this boosts penetration.Next, we consider the retail benchmarking approach (Jeon and Hurkens, 2008)that determines termination charges as a function of retail prices and show that thisapproach allows the regulator to increase penetration without distorting call volumes.

A Gestão da Qualidade do Serviço Hoteleiro em Cabo Verde: Estruturação de Processos

O trabalho que aqui propomos foi desenvolvido numa perspectiva sociológica, procurando à luz da teoria de estruturação de Giddens analisar a estruturação de um serviço para a qualidade nos hotéis, partindo das perspectivas dos agentes internos. O que ambicionamos com esta tese é analisar a produção do serviço hoteleiro enquanto sistema constituída por práticas recíprocas entre agentes, sujeitos a regras, recursos, constrangimentos e oportunidades. Na óptica que seguimos, a estruturação para um serviço da qualidade depende das regras e recursos mobilizadas e permitidas no decorrer de práticas situadas de agentes intencionados. As estruturas do sistema da qualidade, como nós as entendemos aqui, à luz da dualidade da estrutura, reproduzem-se e participam na produção de novas estruturas e, recursivamente, organizam as práticas e os modos de fazer. Através da significação, legitimação e dominação, dimensões nas quais se desenvolvem os processos sociais de construção dos sistemas da qualidade, procuramos compreender o processo de estruturação de um serviço de qualidade nos hotéis. É com este olhar, que analisamos a estruturação da qualidade nas organizações. Mais do que o aspecto da qualidade enquanto disciplina da gestão, interessa-nos o aspecto da qualidade enquanto resultado de definições sociais construídas e partilhadas através das práticas quotidianas, onde se dá a negociação de significados e atribuição de sentidos às nossas actividades. Interessa-nos analisar a estruturação de um serviço para a qualidade, numa organização, através do estudo das práticas, rotinas, processos, expedientes e racionalidades na relação diária entre os agentes no seio dos hotéis. Analisamos o sistema da qualidade enquanto sistema social envolvendo actividades de sujeitos humanos, localizados no espaço e no tempo (Giddens, 2000). Através da dualidade da estrutura, em que os agentes são possuidores de regras e recursos que durante e através das suas actividades reproduzem e criam as condições para tornarem as mesmas possíveis (Giddens, 1999), procuramos entender a prestação dos serviços. Desta forma analisamos o funcionamento das interacções diárias e das suas regras enquanto meio e produto do sistema da qualidade.

La evaluación del gasto sanitario en España en sus niveles y determinantes

El análisis empírico del presente trabajo trata de evaluar los resultados asociables al gasto sanitario español y como consecuencia calibrar las distintas orientaciones para el crecimiento futuro del gasto sanitario público. A la vista del estudio de los potenciales impactos procedente de las variaciones de gasto en los márgenes sobre los niveles actuales de recursos, se trataría de valorar los siguientes objetivos: a) Las mejoras de eficiencia (performance) del sistema sanitario en su conjunto; b) La mejor consecución de cotas de equidad (tanto en contribuciones finacieras como en el acceso a prestaciones); c) El incremento de la capacidad de respuesta por parte de la oferta y del dispositivo asistencial del sistema a las necesidades percibidas (índice de responsiveness).Se trata de aproximar con ello la valoración de cuantos recursos se requerirían para cerrar la brecha entre los niveles de gasto observados en España y las mejores prácticas observadas de la muestra estimada. Ello equivale a la cuantificación del gasto sanitario adicional necesario por punto marginal de ganancia en el valor de los indicadores observados, de acuerdo con los valores estimados en el análisis empírico.Para la definición de las potencialidades en resultados, la aproximación no paramétrica del análisis envolvente de datos (AED, Data Envelopment Analysis) es particularmente apropiada para ello. El objetivo es evaluar distancias para los valores españoles respecto del benchmarking derivado de la estimación, y cuantificar con ello el coste de cierre de brecha óptimo (entre los outputs de dimensiones múltiples considerados y los diversos recursos puestos a disposición del sistema sanitario).

Xarxa digital multimèdia de pantalles i kioscs interactius

Internet s’ha alçat en poc temps com el mitjà més utilitzat pels turistes per a planificar, organitzar i comprar un viatge, és per això que es proposa donar les mateixes facilitats en el destí. La Publicitat Dinàmica o “Digital Signage” és un nou servei de comunicació que consisteix en un conjunt de tecnologies i aplicacions informàtiques que permeten emetre missatges multimèdia i comunicar-se així d’una manera innovadora amb el públic objectiu de cada empresa, si s’afegeix un sistema independent, multimèdia i interactiu que pot utilitzar-se per a proporcionar informació i/o permetre la realització de transaccions es potencia al màxim el servei. D’aquesta manera es proposa crear una Xarxa Digital Multimèdia de Kioscs Interactius recolzats amb una pantalla de plasma per a la tecnologia Digital Signage. La ubicació escollida estratègicament és en un dels punts de major afluència turística, tal com l’entrada dels hotels. Així es tracta de crear circuits tancats en àrees geogràfiques on es troben els principals nuclis turístics de Mallorca. La possibilitat d’accedir a segments de població altament interessants per al producte o servei es multiplica al ser una manera fàcil, eficaç i altament suggestiva de promocionar el què es pretén. Un avantatge és la simplicitat de la infraestructura tecnològica que es necessita, el dispositiu mitjançant el qual es visualitzaran els missatges serà una pantalla de plasma convencional, i un terminal de punt de venda instal.lat en un lloc de pas. Cada mòdul està connectat a la xarxa ADSL mitjançant un servidor local a Internet. La connexió a la xarxa és imprescindible per a que el manteniment i actualització dels continguts es puguin efectuar remotament. L’objectiu principal d’aquest treball és estudiar la viabilitat de la implantació de la xarxa, mitjançant la realització d’un estudi de mercat on s’analitzen els grups claus per a la implantació: els hotelers, la indústria turística i el Govern Balear. S’identifiquen els beneficis que aportarà al nou servei i les repercussions que tendrà la seva instal.lació. Entre els resultats més destacats d’aquest estudi cal remarcar l’acceptació que ha tengut la idea entre els hotelers entrevistats i la resposta positiva de la indústria turística. Es reconeix: una millora de la imatge del sector, l’ús com a eina de promoció turística pel Govern, i la contribució a la sostenibilitat econòmica pel fet que augmenta la competitivitat de les empreses i això millora la qualitat del servei.

Essays on the measurement of school efficiency

Measuring school efficiency is a challenging task. First, a performance measurement technique has to be selected. Within Data Envelopment Analysis (DEA), one such technique, alternative models have been developed in order to deal with environmental variables. The majority of these models lead to diverging results. Second, the choice of input and output variables to be included in the efficiency analysis is often dictated by data availability. The choice of the variables remains an issue even when data is available. As a result, the choice of technique, model and variables is probably, and ultimately, a political judgement. Multi-criteria decision analysis methods can help the decision makers to select the most suitable model. The number of selection criteria should remain parsimonious and not be oriented towards the results of the models in order to avoid opportunistic behaviour. The selection criteria should also be backed by the literature or by an expert group. Once the most suitable model is identified, the principle of permanence of methods should be applied in order to avoid a change of practices over time. Within DEA, the two-stage model developed by Ray (1991) is the most convincing model which allows for an environmental adjustment. In this model, an efficiency analysis is conducted with DEA followed by an econometric analysis to explain the efficiency scores. An environmental variable of particular interest, tested in this thesis, consists of the fact that operations are held, for certain schools, on multiple sites. Results show that the fact of being located on more than one site has a negative influence on efficiency. A likely way to solve this negative influence would consist of improving the use of ICT in school management and teaching. Planning new schools should also consider the advantages of being located on a unique site, which allows reaching a critical size in terms of pupils and teachers. The fact that underprivileged pupils perform worse than privileged pupils has been public knowledge since Coleman et al. (1966). As a result, underprivileged pupils have a negative influence on school efficiency. This is confirmed by this thesis for the first time in Switzerland. Several countries have developed priority education policies in order to compensate for the negative impact of disadvantaged socioeconomic status on school performance. These policies have failed. As a result, other actions need to be taken. In order to define these actions, one has to identify the social-class differences which explain why disadvantaged children underperform. Childrearing and literary practices, health characteristics, housing stability and economic security influence pupil achievement. Rather than allocating more resources to schools, policymakers should therefore focus on related social policies. For instance, they could define pre-school, family, health, housing and benefits policies in order to improve the conditions for disadvantaged children.

Nosocomial bloodstream infection and clinical sepsis

Primary bloodstream infection (BSI) is a leading, preventable infectious complication in critically ill patients and has a negative impact on patients' outcome. Surveillance definitions for primary BSI distinguish those that are microbiologically documented from those that are not. The latter is known as clinical sepsis, but information on its epidemiologic importance is limited. We analyzed prospective on-site surveillance data of nosocomial infections in a medical intensive care unit. Of the 113 episodes of primary BSI, 33 (29%) were microbiologically documented. The overall BSI infection rate was 19.8 episodes per 1,000 central-line days (confidence interval [CI] 95%, 16.1 to 23.6); the rate fell to 5.8 (CI 3.8 to 7.8) when only microbiologically documented episodes were considered. Exposure to vascular devices was similar in patients with clinical sepsis and patients with microbiologically documented BSI. We conclude that laboratory-based surveillance alone will underestimate the incidence of primary BSI and thus jeopardize benchmarking.

User experience strategy

L'objectiu d'aquest projecte era desenvolupar una metodologia de user experience strategy per aconseguir que el client d'una pàgina web tingui una mateixa experiència tant si fa servir una plataforma com una altra, aplicant diferents tècniques de disseny centrades en l'usuari.

Relación precio-calidad de los destinos turísticos españoles de sol y playa

The aim of this article is to estímate price-quality relatíon of Spain resorts from ‘sun and beach’ segment. This study uses initially observed prices, but after obtains net pnces -estimated-, discounting services and characteristics prices. Methodologically, this article is based in hedonic methods, often used in economic analysis. Results show important differences between ‘prices observed’ and ‘adjusted prices’ by services and characteristics. Empirical results obtained in this article should be useful for taking decisions from public and prívate agents

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En Suisse, le nombre des bénéficiaires de l'aide sociale et les dépenses publiques correspondantes augmentent constamment depuis plusieurs années. La consommation de ressources budgétaires pour la prévoyance sociale de la Confédération, des cantons et des communes a plus que quadruplé entre 1980 et 2004. L'aide sociale constitue donc un domaine majeur dans lequel identifier des potentiels d'amélioration par une analyse par comparaison peut contribuer à stabiliser les dépenses. Pourtant, dans ce domaine, on dénombre encore très peu d'analyses allant au-delà de la présentation de statistiques primaires et permettant de se faire une idée de l'efficience avec laquelle les organismes concernés opèrent. Par conséquent, cette contribution, en se concentrant sur l'évaluation de l'efficience technique avec laquelle les prestations de l'aide sociale sont allouées, apparaît par conséquent comme inédite. Son objectif méthodologique est de proposer une démarche pour comparer l'efficience avec laquelle les prestations financières de l'aide sociale sont délivrées aux bénéficiaires. Elle a ensuite pour objectif empirique d'appliquer cette démarche aux centres qui, dans le canton de Vaud, sont responsables de fournir ces prestations.

Assessing farmers' vulnerability to climate change : a case study in Karnataka, India

In the context of observed climate change impacts and their effect on agriculture and crop production, this study intends to assess the vulnerability of rural livelihoods through a study case in Karnataka, India. The social approach of climate change vulnerability in this study case includes defining and exploring factors that determine farmers’ vulnerability in four villages. Key informant interviews, farmer workshops and structured household interviews were used for data collection. To analyse the data, we adapted and applied three vulnerability indices: Livelihood Vulnerability Index (LVI), LVI-IPCC and the Livelihood Effect Index (LEI), and used descriptive statistical methods. The data was analysed at two scales: whole sample-level and household level. The results from applying the indices for the whole-sample level show that this community's vulnerability to climate change is moderate, whereas the household-level results show that most of the households' vulnerability is high-very high, while 15 key drivers of vulnerability were identified. Results and limitations of the study are discussed under the rural livelihoods framework, in which the indices are based, allowing a better understanding of the social behaviouraltrends, as well as an holistic and integrated view of the climate change, agriculture, and livelihoods processes shaping vulnerability. We conclude that these indices, although a straightforward method to assess vulnerability, have limitations that could account for inaccuracies and inability to be standardised for benchmarking, therefore we stress the need for further research.

Les bonnes pratiques dompteront-elles la recherche clinique [Will good clinical practice domesticate human research?]

During recent years, an increasingly comprehensive set of rules and guidelines has been developed around clinical trials, to ensure their proper ethical, methodological, administrative and financial conduct. While initially limited to new drug development, this regulation is progressively invading all areas of clinical research, with limited respect for the heterogeneity in aims, resources, sponsors and epistemological grounds. No clinical study should be planned without consideration of a series of legal requirements, which are reviewed. Concerns about their practical implications are critically assessed.

How to redesign a virtual library website: a case study

This abstract presents how we redesigned, with user-centred design methods, the way we organize and present the content on the UOC Virtual Library website. The content is now offered in a way that is more intuitive, usable and easy to understand, based on criteria of customization, transparency and proximity.The techniques used to achieve these objectives included benchmarking, interviews and focus groups during the user requirement capture phase and user tests to assess the process and results.