Métodos e técnicas de Design Centrado no Usuário: um levantamento a partir da usabilidade de produtos do CTIC/Fiocruz

A relação causal entre métodos de projeto e a usabilidade de produtos de comunicação e informação foi o tema desse estudo que buscou identificar o estado da arte sobre um processo de projeto que resulte em mais usabilidade na web. A partir dessa identificação, avaliou-se as melhorias que poderiam ser adotadas nos processos de desenvolvimento de interfaces utilizados por uma equipe específica da Fundação Oswaldo Cruz (CTIC - Fiocruz). Entendeu-se que um método de projeto deve estar atualizado em relação aos conhecimentos de áreas como a Ergonomia, a Interação Humano-computador e o Design de Interação. Para isso, adotou-se a hipótese de que o processo de projeto deve combinar três aspectos: a) um significativo envolvimento do usuário ao longo do processo; b) o uso de sucessivas iterações para configurar o produto e c) uma combinação mínima de técnicas relacionadas a objetivos específicos de cada fase de uma abordagem de Design Centrado no Usuário. Para contribuir com o desenvolvimento de métodos e técnicas que melhorem a usabilidade, descreveu-se as características dos métodos registrados na literatura e praticados por profissionais externos à Fundação Oswaldo Cruz (Fiocruz). A partir dessas informações, o estudo direcionou-se para o segundo objetivo específico: identificar melhorias nos métodos e técnicas aplicáveis no caso do CTIC Fiocruz. Através da combinação da revisão de literatura e da pesquisa de campo foram produzidas informações sobre tipos de fluxo dos métodos, tipos de envolvimento dos usuários, quantidade e gravidade de problemas de usabilidade observadas pelos profissionais e a validade de base geral de método para diferentes produtos. A primeira rodada de entrevista foi realizada para melhor entender o contexto da hipótese e a relação entre suas variáveis. A segunda rodada identificou as características do processo de projeto utilizado no CTIC. A partir dessas informações, aplicou-se duas técnicas com profissionais externos. Um questionário on-line foi utilizado para levantar informações bem específicas, em sua maioria de características quantitativas. A última técnica aplicada foi um card sorting on-line que apresentou um caso de projeto em que os profissionais indicaram quais técnicas seriam utilizadas diante de dois cenários diferentes: um mais favorável e outro restritivo. A análise demonstrou que a maioria dos profissionais acredita que os problemas de usabilidade são consequência da falta de determinadas abordagens e técnicas. Por isso, esses profissionais combinam fluxos iterativos com um significativo envolvimento do usuário no processo. Foram sugeridas melhorias para o método utilizado no CTIC sintetizadas através de um processo de Design Centrado no Usuário como ponto de partida que aplica o conceito tradicional de usabilidade (performance). Assim que possível, esse processo deve ser aperfeiçoado ao incluir o conceito de experiência do usuário que considera também os aspectos emocionais e hedonômicos na interação.

Expert system for prestressed concrete bridge design

The development of an expert system, BRIDEX, for the design of prestressed concrete bridges is discussed in this paper. Design of multi-span continuous pre-stressed concrete bridges pose considerable difficulties to designers because of the large number of parameters involved and their complex interactions. The design is often perceived as an iterative process of generation, evaluation and modification of trial designs. It takes years of experience to develop an understanding of the design process. BRIDEX is aimed at providing guidance to the designers by suggesting appropriate range of values for the design parameters. The knowledge within BRIDEX is mainly based on fundamental principles developed by a careful study of the intricacies involved in the design process, while heuristics are used only to supplement this knowledge. The BRIDEX approach ensures that the whole design evolves sequentially as the design proceeds, module after module.

Design-phase-specific selection of user research methods

For increasing the usability of a medical device the usability engineering standards IEC 60601-1-6 and IEC 62366 suggest incorporating user information in the design and development process. However, practice shows that integrating user information and the related investigation of users, called user research, is difficult in the field of medical devices. In particular, identifying the most appropriate user research methods is a difficult process. This difficulty results from the complexity of the medical device industry, especially with respect to regulations and standards, the characteristics of this market and the broad range of potential user research methods available from various research disciplines. Against this background, this study aimed at guiding designers and engineers in selecting effective user research methods according to their stage in the design process. Two approaches are described which reduce the complexity of method selection by summarizing the high number of methods into homogenous method classes. These approaches are closely connected to the medical device industry characteristic design phases and therefore provide the possibility of selecting design-phase- specific user research methods. In the first approach potential user research methods are classified after their characteristics in the design process. The second approach suggests a method summarization according to their similarity in the data collection techniques and provides an additional linkage to design phase characteristics. Both approaches have been tested in practice and the results show that both approaches facilitate user research method selection. © 2009 Springer-Verlag.

RANS-URANS in axial compressor, a design methodology

Turbomachinery flows are inherently unsteady. Until now during the design process, unsteadiness has been neglected, with resort merely to steady numerical simulations. Despite the assumption involved, the results obtained with steady simulations have been used with success. One of the questions arising in recent years is can unsteady simulations be used to improve the design of turbomachines? In this work the numerical simulation of a multi-stage axial compressor is carried out. Comparison of Reynolds averaged Navier-Stokes (RANS) and unsteady Reynolds averaged Navier-Stokes (URANS) calculation shows that the unsteadiness affects pressure losses and the prediction of stall limit. The unsteady inflow due to the wake passing mainly modifies the losses and whirl angle near the endwalls. The computational cost of the fully unsteady compared with a steady simulation is about four times in terms of mesh dimension and two orders of magnitude as number of iterations. A mixed RANS-URANS solution has been proposed to give the designer the possibility to simulate an unsteady stage embedded in a steady-state simulation. This method has been applied to the simulation of a four-stage axial compressor rig. The mixed RANS-URANS approach has been developed using sliding and mixing planes as interface conditions. The rotor-stator interaction has been captured physically while reducing the computational time and mesh size.

A process model based methodology to support conflict management

The product design development has increasingly become a collaborative process. Conflicts often appear in the design process due to multi-actors interactions. Therefore, a critical element of collaborative design would be conflict situations resolution. In this paper, a methodology, based on a process model, is proposed to support conflict management. This methodology deals mainly with the conflict resolution team identification and the solution impact evaluation issues. The proposed process model allows the design process traceability and the data dependencies network identification; which making it be possible to identify the conflict resolution actors as well as to evaluate the selected solution impact. Copyright © 2006 IFAC.

Modelling the evolution of uncertainty levels during design

Design work involves uncertainty that arises from, and influences, the progressive development of solutions. This paper analyses the influences of evolving uncertainty levels on the design process. We focus on uncertainties associated with choosing the values of design parameters, and do not consider in detail the issues that arise when parameters must first be identified. Aspects of uncertainty and its evolution are discussed, and a new task-based model is introduced to describe process behaviour in terms of changing uncertainty levels. The model is applied to study two process configuration problems based on aircraft wing design: one using an analytical solution and one using Monte-Carlo simulation. The applications show that modelling uncertainty levels during design can help assess management policies, such as how many concepts should be considered during design and to what level of accuracy. © 2011 Springer-Verlag.

From design characteristics to system requirements

This report presents the stepwise development of requirements for a process-based design support system aimed at improving the engineering design process. The starting point was the set of characteristics identified in three sources: models of design processes in prescriptive literature; empirical studies of design in descriptive literature; and a case-study in industry. All identified characteristics and derived requirements are listed in this report.

Towards the development of an integrated design framework using the Blackboard model

Current research into the process of engineering design is extending the use of computers towards the acquisition, representation and application of design process knowledge in addition to the existing storage and manipulation of product-based models of design objects. This is a difficult task because the design of mechanical systems is a complex, often unpredictable process involving ill-structured problem solving skills and large amounts of knowledge, some which may be of an incomplete and subjective nature. Design problems require the integration of a variety of modes of working such as numerical, graphical, algorithmic or heuristic and demand products through synthesis, analysis and evaluation activities.

This report presents the results of a feasibility study into the blackboard approach and discusses the development of an initial prototype system that will enable an alphanumeric design dialogue between a designer and an expert to be analysed in a formal way, thus providing real-life protocol data on which to base the blackboard message structures.

Advanced applications of a computational design synthesis method

From modelling to manufacturing, computers have increasingly become partners in the design process, helping automate many phases once carried out by hand. In the creative phase, computational synthesis methods aim at facilitating designers' task through the automated generation of optimally directed design alternatives. Nevertheless, applications of these techniques are mainly academic and industrial design practice is still far from applying them routinely. This is due to the complex nature of many design tasks and to the difficulty of developing synthesis methods that can be easily adapted to multiple case studies and automated simulation. This work stems from the analysis of implementation issues and obstacles to the widespread use of these tools. The research investigates the possibility to remove these obstacles through the application of a novel technique to complex design tasks. The ability of this technique to scale-up without sacrificing accuracy is demonstrated. The successful results confirm the possibility to use synthesis methods in complex design tasks and spread their commercial and industrial application.

Towards productivity indicators for performance-based façade design in commercial buildings

Decision-making in the façade design process has a significant influence on several aspects of indoor environment, thereby making it a complex and multi-objective optimisation process. There are two principal barriers in the process of indentifying an optimal façade solution. Firstly, most existing indoor environmental evaluation methods do not account for all the indoor environmental quality (IEQ) aspects relevant to façade design. Secondly, the relationship between the physical properties of a particular façade design option and the resulting economic benefits accrued during its service-life is unknown. In this paper, we introduce the bases for establishing relationships between occupant productivity and the combinatorial effects of four key façade-related IEQ aspects, namely, thermal comfort, aural comfort, visual comfort and air quality, on occupant productivity. The proposed framework's potential is tested against seven existing experimental investigations and its applicability is illustrated by a simple façade design example. The proposed approach ultimately aims to provide a quantitative economic measure of alternative façade design options that would be applicable to early design stage. Aspects of the work that require further experimental validation are identified. © 2012 Elsevier Ltd.

The retrieval of structured design knowledge

Design rationale is an effective way of capturing knowledge, since it records the issues addressed, the options considered, and the arguments used when specific decisions are made during the design process. Design rationale is generally captured by identifying elements and their dependencies, i.e. in a structured way. Current retrieval methods focus mainly on either the classification of rationale or on keyword-based searches of records. Keyword-based retrieval is reasonably effective as the information in design rationale records is mainly described using text. However, most of the current keyword-based retrieval methods discard the implicit structures of these records, resulting either in poor precision of retrieval or in isolated pieces of information that are difficult to understand. This ongoing research aims to go beyond keyword-based retrieval by developing methods and tools to facilitate the provision of useful design knowledge in new design projects. Our first step is to understand the structured information derived from the relationship between lumps of text held in different nodes in the design rationale captured via a software tool currently used in industry, and study how this information can be utilised to improve retrieval performance. Specifically, methods for utilising various structured information are developed and implemented on a prototype keyword-based retrieval system developed in our earlier work. The implementation and evaluation of these methods shows that the structured information can be utilised in a number of ways, such as filtering the results and providing more complete information. This allows the retrieval system to present results that are easy to understand, and which closely match designers' queries. Like design rationale, other methods for representing design knowledge also in essence involve structured information and thus the methods proposed can be generalised to be adapted and applied for the retrieval of other kinds of design knowledge. Copyright © 2002-2012 The Design Society. All rights reserved.

Change impact on a product and its redesign process: A tool for knowledge capture and reuse

Change propagates, potentially affecting many aspects of a design and requiring much rework to implement. This article introduces a cross-domain approach to decompose a design and identify possible change propagation linkages, complemented by an interactive tool that generates dynamic checklists to assess change impact. The approach considers the information domains of requirements, functions, components, and the detail design process. Laboratory experiments using a vacuum cleaner suggest that cross-domain modelling helps analyse a design to create and capture the information required for change prediction. Further experiments using an electronic product show that this information, coupled with the interactive tool, helps to quickly and consistently assess the impact of a proposed change. © 2012 Springer-Verlag London Limited.

A framework for estimating difficulty and exclusion from tasks during inclusive design

Measuring capability variations within the population isanimportant process that can be used to support decision making regarding the inclusivity of design for all users, thus allowing the level of exclusion tobe defined veryearly and throughout the design process. Our hands often represent a central feature of the human-task interaction, and therefore, variations in the capabilities of the hands has the potential to exclude people from all or part of the tasks they perform. Data is presented from the performance of 15 people in one of three age groups (18-40, 41-64 and 65+). Using a classification system for defining hand actions the prevalence of different grips in response to a range of physical task demands was mapped in a way that allowed capability to be measured against other variables such as task quality. This was found toenhance thegranularity with which exclusion could be both measured and predicted.