Les pratiques d'attraction et de rétention de la génération Y dans les PME

Les dirigeants-propriétaires des petites et moyennes entreprises (PME) sont de plus en plus intéressés par la gestion des ressources humaines (GRH); certains y voient un avantage concurrentiel face à la pénurie de main-d’œuvre actuelle. Considérant que la compatibilité entre les caractéristiques des travailleurs et celles de l’organisation peut générer des résultats positifs (Kristof-Brown et Guay, 2011), notre étude s’intéresse aux pratiques de GRH associées aux valeurs au travail de la génération Y ainsi que leur effet sur la capacité des PME à attirer et retenir cette cohorte. Cette étude qualitative s’est réalisée grâce à des données primaires colligées à la suite d’entrevues avec des dirigeants de quatre PME du secteur de la construction et seize employés appartenant à la génération Y œuvrant au sein de ces entreprises. Par nos résultats, nous avons relevé que la qualité des relations, autant avec les collègues que les superviseurs, demeure généralement la principale source d’attraction et de rétention des Y dans les PME. Nos résultats soutiennent aussi que leur attraction et rétention peut être très fortement favorisée grâce à des pratiques de communication bidirectionnelle et illimitée, une communication stratégique et une liberté dans la gestion du temps et des méthodes de travail. La conciliation travail et vie personnelle, les défis variés, les possibilités d’avancement, la gestion des ressources humaines socialement responsable, la reconnaissance des compétences ainsi que la gestion participative sont aussi des pratiques pouvant être fortement liées à l’attraction et la rétention de cette génération. Nos résultats montrent aussi que l’attraction et la rétention des Y dans les PME sont modérément favorisées par le travail d’équipe, les conditions de travail équitables et objectives et la rémunération globale concurrentielle. À l’inverse, la présence de technologies de l’information et des communications et la formation continue sont des sources plus faibles d’attraction et de rétention en comparaison aux autres pratiques abordées dans cette étude. En somme, cette étude contribue à la littérature sur la GRH dans les PME, puisque les spécificités relatives à ces entreprises ont été peu considérées jusqu’à aujourd’hui. Elle permet aussi la recommandation de pratiques utiles aux dirigeants-propriétaires et professionnels en ressources humaines œuvrant avec le défi d’attraction et de rétention de la génération Y au sein de leur entreprise.

Le contrôle sur l’Internet

Cette recherche porte sur la notion de contrôle qui s’opère sur l’Internet grâce aux outils de l’information et de la communication. Dans une première approche à mon sujet, j’ai essayé de définir les concepts information et communication puis, j’ai retracé le cadre théorique de leurs évolutions; ceci dans le but de (1) montrer l’ambiguïté qui tourne autour de leurs définitions, (2) créer un lien entre ces deux termes et le contrôle. Après une brève description théorique, la complexité du concept de contrôle est mise en relief. Pour- ce- faire, je prends principalement appui sur les travaux de Wiener puis de Michel Foucault, sans toutefois les embrasser totalement. L’objectif de cette approche de travail est de me permettre de cerner et de regrouper les différentes formes de contrôle sur le net en deux catégories, suivant le modèle établi par Michel Foucault dans son ouvrage Surveiller et Punir. Mes deux axes sont: (1) le contrôle - mécanisme, (2) le contrôle - blocus. Enfin, je m’intéresse à l’influence que ces différentes formes de contrôle peuvent avoir sur la construction de notre individualité. Comme point de départ, j’analyse la notion d’individu chez M. Foucault et ensuite, j’explore les concepts d’intériorité versus extériorité. Ces deux concepts recoupent en partie la notion d’individu –construction social - chez Michel Foucault et permettent de poser des questions fondamentales sur les possibilités du sujet d’échapper au contrôle des nouvelles technologies de l’information et de la communication. Quelques éléments de réponse ainsi que des reformulations sont proposés en guise de conclusion.

Le droit à la réparation des lésions professionnelles des travailleurs soumis à une obligation de disponibilité : une analyse jurisprudentielle longitudinale

L’obligation de disponibilité du travailleur met en lumière un temps durant lequel le travailleur demeure à la disposition de son employeur malgré le fait qu’il n’accomplit pas concrètement sa prestation de travail, le temps de disponibilité. Conséquence de plusieurs phénomènes, notamment la mondialisation des marchés, la financiarisation de l’économie et l’essor des nouvelles technologies de l’information et de la communication, l’obligation de disponibilité est mal définie par les règles juridiques actuelles au Québec. Considérant cet état du droit, notre mémoire cherche à évaluer dans quelle mesure la Loi sur les accidents du travail et les maladies professionnelles capte l’obligation de disponibilité du travailleur. Pour ce faire, nous avons effectué une analyse quantitative et qualitative de la jurisprudence rendue par la Commission d’appel en matière de lésions professionnelles et la Commission des lésions professionnelles entre 1995 et 2014. Notre mémoire comporte trois volets. Sous un angle plus sociologique, nous voulions examiner si notre population de décisions nous permettait, d’une part, de constituer différentes manifestations-types de l’obligation de disponibilité et d’autre part, de discerner une progression dans le temps du nombre de décisions portant sur une obligation de disponibilité. Enfin, nous désirions examiner dans quelle mesure un travailleur victime d’une lésion durant une période de disponibilité peut se prévaloir des droits accordés par la L.a.t.m.p.. À l’aune de notre mémoire, plusieurs manifestations-types de l’obligation de disponibilité peuvent être en constituées en fonction du moment durant lequel elle se manifeste. L’obligation de disponibilité peut également être rattachée au statut de travailleur autonome. En outre, il semble que la reconnaissance de la lésion professionnelle du travailleur varie en fonction de ces manifestations-types. Cependant, nos résultats ne révèlent pas une progression dans le temps du nombre de décisions portant sur une obligation de disponibilité.

Big Data or Right Data?

Abstract Big data nowadays is a fashionable topic, independently of what people mean when they use this term. But being big is just a matter of volume, although there is no clear agreement in the size threshold. On the other hand, it is easy to capture large amounts of data using a brute force approach. So the real goal should not be big data but to ask ourselves, for a given problem, what is the right data and how much of it is needed. For some problems this would imply big data, but for the majority of the problems much less data will and is needed. In this talk we explore the trade-offs involved and the main problems that come with big data using the Web as case study: scalability, redundancy, bias, noise, spam, and privacy. Speaker Biography Ricardo Baeza-Yates Ricardo Baeza-Yates is VP of Research for Yahoo Labs leading teams in United States, Europe and Latin America since 2006 and based in Sunnyvale, California, since August 2014. During this time he has lead the labs in Barcelona and Santiago de Chile. Between 2008 and 2012 he also oversaw the Haifa lab. He is also part time Professor at the Dept. of Information and Communication Technologies of the Universitat Pompeu Fabra, in Barcelona, Spain. During 2005 he was an ICREA research professor at the same university. Until 2004 he was Professor and before founder and Director of the Center for Web Research at the Dept. of Computing Science of the University of Chile (in leave of absence until today). He obtained a Ph.D. in CS from the University of Waterloo, Canada, in 1989. Before he obtained two masters (M.Sc. CS & M.Eng. EE) and the electronics engineer degree from the University of Chile in Santiago. He is co-author of the best-seller Modern Information Retrieval textbook, published in 1999 by Addison-Wesley with a second enlarged edition in 2011, that won the ASIST 2012 Book of the Year award. He is also co-author of the 2nd edition of the Handbook of Algorithms and Data Structures, Addison-Wesley, 1991; and co-editor of Information Retrieval: Algorithms and Data Structures, Prentice-Hall, 1992, among more than 500 other publications. From 2002 to 2004 he was elected to the board of governors of the IEEE Computer Society and in 2012 he was elected for the ACM Council. He has received the Organization of American States award for young researchers in exact sciences (1993), the Graham Medal for innovation in computing given by the University of Waterloo to distinguished ex-alumni (2007), the CLEI Latin American distinction for contributions to CS in the region (2009), and the National Award of the Chilean Association of Engineers (2010), among other distinctions. In 2003 he was the first computer scientist to be elected to the Chilean Academy of Sciences and since 2010 is a founding member of the Chilean Academy of Engineering. In 2009 he was named ACM Fellow and in 2011 IEEE Fellow.

The importance of local museums in Portugal

The widening of the notion of heritage and the consequent redefinition of the “museological object”, the idea of community participation in the definition and management of the museological practice, museology as a development factor, the issues of interdisciplinarity, the use of “new technologies” of information and museography as an autonomous communications means, are examples of issues resulting from contemporary museological practices. If indeed museology in Portugal intends to continue to participate in international museology’s renovation process, it is evident that it must adequately (re)think theoretical and practical museology so as to meet the new demands…

The impact of ICT on the work patterns of managers and their organisations

Purpose – The main aim of this paper is to present the results of a study examining managers' attitudes towards the deployment and use of information and communications technology (ICT) in their organisations. The study comes at a time when ICT is being recognised as a major enabler of innovation and new business models, which have the potential to have major impact on western economies and jobs. Design/methodology/approach – A questionnaire was specially designed to collect data relating to three research questions. The questionnaire also included a number of open-ended questions. A total of 181 managers from a wide range of industries across a number of countries participated in the electronic survey. The quantitative responses to the survey were analysed using SPSS. Exploratory factor analysis using Varimax rotation was used and ANOVA to compare responses by different groups. Findings – The survey showed that many of the respondents appeared equipped to work “any place, any time”. However, it also highlighted the challenges managers face in working in a connected operation. Also, the data suggested that many managers were less than confident about their companies' policies and practices in relation to information management. Originality/value – A next step from this exploratory research could be the development of a model exploring the impact of ICT on management and organisational performance in terms of personal characteristics of the manager, the role performed, the context and the ICT provision. Also, further research could focus on examining in more detail differences between management levels.

Mechanisms of probiosis and prebiosis: considerations for enhanced functional foods

The technologies of metagenomics and metabolomics are broadening our knowledge of the roles the human gut microbiota play in health and disease. For many years now, probiotics and prebiotics have been included in foods for their health benefits; however, we have only recently begun to understand their modes of action. This review highlights recent advances in deciphering the mechanisms of probiosis and prebiosis, and describes how this knowledge could be transferred to select for enhancing functional foods targeting different populations. A special focus will be given to the addition of prebiotics and probiotics in functional foods for infants and seniors.

A design of e-procurement infrastructure model for public service sector

Procurement is one of major business operations in public service sector. The advance of information and communication technology (ICT) pushes this business operation to increase its efficiency and foster collaborations between the organization and its suppliers. This leads to a shift from the traditional procurement transactions to an e-procurement paradigm. Such change impacts on business process, information management and decision making. E-procurement involves various stakeholders who engage in activities based on different social and cultural practices. Therefore, a design of e-procurement system may involve complex situations analysis. This paper describes an approach of using the problem articulation method to support such analysis. This approach is applied to a case study from UAE.

Information and punitiveness: trial reconstruction in Ireland

Purpose – The purpose of this paper is to report results from a rape trial reconstruction in Ireland. Design/methodology/approach – A studio audience of 100 members of the Irish public were selected to attend a TV programme by the Republic of Ireland’s national broadcasting organisation. This involved the examination of the sentencing of a rape case. The audience’s sentencing preferences were measured at the outset, when they had been given only summary information about the case, and later, when full details had been disclosed. Findings – Previous research examining changes in public attitudes to crime and punishment has shown that deliberation, including the provision of new information and discussion with others and experts, tends to decrease public punitiveness and increase public leniency towards sentencing. An experiment in Ireland, however, showed that providing information does not invariably and necessarily moderate punitive attitudes. This paper presents the results, and offers some explanations for the anomalous outcome. Research limitations/implications – The pre/post design, in which the audience served as their own controls, is a weak one, and participants may have responded to what they took to be the agenda of the producers. Due to the quality of the sample, the results may not be generalisable to the broader Irish population. Practical implications – Policy makers should recognise that the public is not uniformly punitive for all crimes. There is good research evidence to show that the apparent public appetite for tough punishment is illusory, and is a function of the way that polls measure public attitudes to punishment. Sentencers and those responsible for sentencing policy would benefit from a fuller understanding of the sorts of cases which illicit strong punitive responses from the public, and the reasons for this response. However any such understanding should not simply translate into responsiveness to the public’s punitive sentiments – where these exist. Innovative survey methods – like this experiment – which attempt to look beyond the top-of-the-head opinions by providing information and opportunities for deliberation should be welcomed and used more widely. Originality/value – There have been limited research studies which reports factors which may increase punitiveness through the provision of information and deliberation.

Evaluating e-learning systems: an empirical investigation on students' perception in higher education area

In search of better, traditional learning universities have expanded their ways to deliver knowledge and integrate cost effective e-learning systems. Universities’ use of information and communication technologies has grown tremendously over the last decade. To ensure efficient use of the e-learning system, the Arab Open University (AOU) in Bahrain was the first to use e-learning system there, aimed to evaluate the good and bad practices, detect errors and determine areas for further improvements in usage. This study critically evaluated the students’ perception of the elearning system in Bahrain and recommended changes to improve students’ e-learning usage. Results of the study indicated that, in general, students have favourable perceptions toward using the e-learning system. This study has shown that technology acceptance is the most variable, factor that contributes to students’ perception and satisfaction of the e-learning system.

Guides of the Falu Mine : Perceptions of Differences and Similarities onDomestic and International Visitors

Industrial heritage tourism has been in focus for many academic studies and tourism is an alternative developmental tool for mines and contributes to their economic success. This thesis is about the Falu Mine in Dalarna, Sweden, which has World Heritage status since 2001 and is one of the biggest attractions in the region. Its history and cultural importance are reasons for the importance of preserving the heritage. The Falu Mine is under the management of the Great Copper Mountain Trust and one of their ambitions is to ensure the continuous popularity among domestic and international visitors. In order to gain a better understanding of the visitors and to find strategies to improve performance, a visitor survey has been conducted in the summer of 2011. It is the authors believe that the guides of the Falu Mine have the best available insight and that their perceptions help to add to the understanding about the visitors. Therefore, this thesis aims to explore the perceptions of the guides about their visitors, to investigate how the perceptions correspond to the statistical results and to study if there are any differences between domestic and international visitors. The mixed methods approach will increase the depth and accuracy of the results, by linking qualitative with quantitative data. The results show that differences between domestic and international visitors exist, both proven by interviews with the guides and the visitor survey. These differences occur in the factors, such as level of education of the visitors, group size and number of children in the group, knowledge of the visitors prior to and after the visit, sources of information and the fulfillment of the visitor expectations. The perceptions emphasize how these differences impact the guided tours. The guides of the Falu Mine have to be aware of those differences in order to adjust the tour accordingly, as well as the management of the Falu Mine can use this knowledge in order to identify strategies for improving performance.

Användning av information och kommunikationsteknologi för att främja egenvård på distans för patienter med diabetes typ 2 En litteraturöversikt

Bakgrund: Diabetes Mellitus är kronisk sjukdom som är kopplat till lidande och förlust av livskvalitet. Egenvård är avgörande för att minska de negativa konsekvenserna. Mindre än hälften av alla diabetespatienter uppnår god egenvård. Anledningen är bland annat begränsad kunskap om diabetes och bristande egenvårdsföljsamhet. Införandet av Informations- och kommunikationsteknologi i diabetesvården påbörjades för att förbättra det kliniska resultatet och livskvaliteten för patienter med diabetes typ 2. Syfte: Att beskriva hur information och kommunikationsteknologi kan främja egenvård på distans för patienter med diabetes mellitus typ 2. Metod: Litteraturstudie, där artiklarna söktes i CINAHL, PubMed och Web of Science. Artiklarna som inkluderades var 15 artiklar med kvantitativ, kvalitativ samt mixed metod. Resultat: Resultatet visade att Information och kommunikationsteknologi såsom internet, dator och mobiltelefonbaserade egenvårdsprogram främjade egenvård hos patienter med diabetes typ 2 genom ökad kunskap, ökad medvetenhet, ökad motivation samt förbättrad livsstilsförändring i kost och motion. Slutsats: IKT som hjälpmedel kan underlätta dagliga utmaningarna för patienter med diabetes typ 2 eftersom den täcker kunskapsluckan och därtill ökar patienternas medvetenhet och motivation till egenvård.

Development, capabilities and technology : an evaluative framework

In this paper we present a framework to be used for evaluation of Information and Communication Technology for Development (ICT4D) projects. The framework is based on Sen´s notion of development as freedom where human capabilities and functionings are seen as key aspects to development. Sen´s capability approach presents an alternative way of seeing and evaluating development (alternative to more traditional ways of measuring development). The approach is based on expanding freedoms, or eliminating unfreedoms, for people so that they can live a life that they have reason to value. Even though Sen is referenced a lot in ICT4D literature the analysis rarely goes further then stating that Sen presents an alternative to traditional ways of development. Reasons can be that the capability approach does not specifically mention technology, in addition to the lack of guidelines presented by Sen on how to use the framework. The aim of this paper is to operationalize the evaluation process and to include a clear role for technology in Sen´s capability framework. The framework is validated with a case on distance education from Bangladesh. 

Imagens da escola: a informática educativa no Colégio Pedro II

Esta dissertação se propõe responder a uma questão específica: como uma área que propõe uma nova cultura escolar acontece e se estabelece em uma escola secular e com forte tradição humanística? Orientada pelas idéias e escritos do pesquisador, filósofo e teórico chileno José Joaquin Brunner, busquei reflexões sobre a transformação social contemporânea advinda da aproximação da educação com as novas tecnologias da informação e comunicação. Para registrar personagens relevantes e a inserção de práticas culturais centradas no uso das tecnologias da informação e comunicação, em diferentes espaços e tempos da escola, centradas no uso das tecnologias da informação e comunicação optou-se pela investigação realizada com recursos e instrumentos audiovisuais. A partir dos depoimentos de pessoas que participaram direta e indiretamente da implantação dessa nova área, dentro do Colégio Pedro II, apresentamos como parte da pesquisa um documentário de 26 minutos – Imagens da Escola: A Informática Educativa no Colégio Pedro II. Composto por três blocos: primeiros movimentos, espaços e bandeiras e Informática Educativa, espaço em construção

Trabalho móvel: em trânsito por aeroportos e aviões

Argumenta-se na contemporaneidade que o trabalho adquiriu a possibilidade de ser realizado “a qualquer hora e em qualquer lugar” e que, particularmente, pode ser realizado em movimento, enquanto a pessoa que trabalha desloca-se de um lugar a outro. Este estudo investiga esse último, o trabalho móvel; em especial, aquele que envolve o uso de tecnologias de informação e comunicação e realizado enquanto a pessoa que trabalha desloca-se por meio do sistema de transporte aéreo. Este projeto explora, especificamente, o desempenho de espaço-tempos de trabalho em terminais de aeroportos e em aviões. Para tanto, adota a abordagem teórico-metodológica Teoria Ator-Rede que considera o social um movimento de associações entre elementos heterogêneos e os espaço-tempos, incluindo aqueles de trabalho, efeitos de modos como humanos e não humanos relacionam-se entre si. A estratégia metodológica envolveu uma combinação de observação de campo, auto-observação e entrevistas com pessoas que vivem a experiência do trabalho móvel. A coleta de dados compreendeu: (a) horas de observação de pessoas e situações, em alguns terminais de aeroportos no Brasil e em voos entre a cidade de São Paulo e outras capitais do país, e (b) entrevistas semiestruturadas com pessoas que, com certa frequência, deslocam-se para trabalhar por meio do sistema de transporte aéreo. Como resultado, este estudo contribui para as análises sobre o fenômeno do trabalho móvel, realizado em aeroportos e aviões, e destaca: os atores envolvidos, bem como os agentes que levam esses atores a agir; a quantidade de objetos ativos na manifestação do fenômeno; e as controvérsias envolvidas com o tema. Além disso, aponta elementos empíricos (i) que revelam lugares em que os fenômenos de trabalho móvel se manifestam esporadicamente, de modo disperso, como “bolhas”, e (ii) que se contrapõem à ideia que é possível trabalhar “a qualquer hora e em qualquer lugar”. As contribuições deste estudo ecoam resultados de pesquisas desenvolvidas sobre trabalho móvel, assim como apresentam particularidades, como a metáfora da bolha, amplificações de aspectos pouco presentes nos textos sobre o tema e elementos peculiares do trabalho móvel investigado no espaço-tempo da pesquisa