Terceiro setor: interesses públicos ou privados? Um estudo de caso comparativo entre duas instituições com atuação na área social

Pós-graduação em Psicologia - FCLAS

Responsabilidade social na moradia popular: estudo do Programa de Arrendamento Residencial em Ribeirão Preto, SP

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O Instituto Atende-Psicologia e Serviço Social e o itinerário pela transformação social

Pós-graduação em Serviço Social - FCHS

Responsabilidade social e satisfação do consumidor: um estudo de caso

O tema deste estudo é o fenômeno empresarial responsabilidade social. Esta pesquisa constitui um estudo de caso com uma empresa socialmente responsável, objetivando verificar a percepção do consumidor acerca da responsabilidade social desta empresa e sua influência, em conjunto com algumas variáveis de desempenho empresarial (preço da tarifa, serviço de energia elétrica, atendimento ao cliente, comunicação com o cliente), na satisfação do consumidor. A empresa estudada foi a Rede Celpa Centrais Elétricas do Pará S.A. Em estudo preliminar foi desenvolvido um instrumental de mensuração do significado atribuído pelo consumidor ao termo responsabilidade social (Escala de Significado de Responsabilidade Social), validado com amostra de 672 consumidores belenenses. Esta escala foi adaptada e renomeada para Escala de Responsabilidade Social, a fim de ser utilizada no presente estudo. Também foram construídos mais dois instrumentos (Indicadores de Desempenho Empresarial e Avaliação de Satisfação do Consumidor) para alcançar os objetivos pretendidos. O levantamento dos dados se deu por meio de análise de documentos existentes na empresa; entrevistas em profundidade com a categoria diretiva da empresa; amostragem residencial de 595 consumidores de energia elétrica, moradores dos bairros Cremação e Umarizal, na cidade de Belém. Os dados foram analisados através de Análise de Conteúdo, Análise Fatorial e Análise de Regressão Múltipla e Hierárquica. O fato da concessionária Rede Celpa realizar ações de cunho socialmente responsável ainda não é claramente percebido pelo seu consumidor, embora tenha ciência de que a empresa cumpre obrigações legais no trato de funcionários, consumidores e meio ambiente. As variáveis de desempenho empresarial atestaram efeito sobre a satisfação do consumidor, embora tenha restado uma margem de variância não explicada sugerindo a necessidade de explorar outras variáveis antecedentes. A empresa teve seus atributos avaliados com conceitos variando de razoável a bom pelo consumidor, o que contribui para que este demonstre grau moderado quanto à satisfação em consumir desta concessionária.

Gestão das Fundações e responsabilidade social

Pós-graduação em Serviço Social - FCHS

Qualificação de produtores rurais em boas práticas agrícolas visando adesão a sistemas de certificação socioambiental

Pós-graduação em Ciência Florestal - FCA

Assistência social e práticas institucionais no atendimento a andarilhos de estrada

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

O uso da Lei Rouanet como ferramenta produtiva em um plano de comunicação

The Rouanet law is a tax incentive law that allows companies to invest up to 4% of their taxes - based on actual profit - in sponsoring cultural projects previously approved by the Ministry of Culture. By sponsoring these projects, companies can have their name attached to them and, consequently, strengthening their brand and increase its visibility in the market. Whereas this project is aligned to the company vision, its image will be strengthened and the sales will increase. Large companies use the Rouanet Law to sponsor cultural events and have very strong names in the Brazilian market, perhaps worldwide. Examples: Petrobras, Banco do Brasil, Banco Bradesco, BNDES, Usiminas, Vale, among others. The Public Relations professional, who’s responsible for internal and external communication of a company, can use it as a differential of his work, expanding the company's profits with minimum investments, aligning the company's vision to actual practices and using the sponsorship as an agent capable of strengthen its social responsibility and, due to that, to increase the trust of its target audience. This study will address the theoretical and practical aspects of the Rouanet Law and of the public relations professionals, beyond mentioning examples on the subject, with special attention to Petrobras, the largest sponsor of cultural projects in Brazil. The greatest problem of the Rouanet Law is the fact that its sponsored projects are mostly concentrated in the Southeast, specifically in the Rio - São Paulo region. The more popular the Act become, for most places it will spread and Brazil may, after some time, become a world reference in the Cultural point

Sustentabilidade e comunicação: o profissional de Relações Públicas e a sustentabilidade nas organizações

This paper aims to present the importance of public relations professional in the sustainability context at the organizations. For this, we discussed the sustainability issue, and the concepts that comprise the function of the professional of public relations and the importance of communication to make the sustainable practices a management tool of the company's image and improve the relationship with stakeholders. Were presented and discussed four cases of companies to discuss the pathway of sustainability practices in Brazil

Comunicação no terceiro setor: novos paradigmas para transformação social

This study is the result of a bibliographical research on the performance of the Third Sector in the current society. From references the study tried to locate the sprouting of the Third Sector in the international scene, whit the bankruptcy of welfare state, until its insertion in the Brazilian scene. Following this historical context, the paper of Communitarian Communication, Social Marketing and Communitarian Public Relations is discussed the importance of the communication of this Sector. Moreover, it has the effort of making one brief conceptualization and definition of the present terms. Working whit the concepts of Communitarian Communication and Communitarian Public Relations the study tried to focus the importance of creating a bond whit the development of a new educational model. Finally, the relation and the paper of the Communication in the construction of a new conception of citizenship was discussed. The hypothesis that crossed this study with respect to the potentialities of the Third Sector are considered an answer to the current social economic and political questions. Confiding, thus, a dynamic and stimulating field for the professional of Public Relations that, opposing what some studies had tries to show, are not necessarily the service of the market or private interests, but can collaborate whit its expertise to help to rescues the ethical values capable to change the life into a more solidary society

As relações públicas e a responsabilidade social empresarial: um estudo de caso da Empresa Júnior de Relações Públicas da Unesp Bauru - RPjr

The various changes occurring in society in the late twentieth century created a context of true technological revolution based on information. These changes resulted in three points: a new way to communicate with the emergence of new media and communication platforms; a new role assigned to organizations increasingly blamed for social problems, and a greater access to information by society, which forms more critical and demanding. The convergence of these three consequences observed strengthening of the concept of Corporate Social Responsibility and the importance of internal communication in their construction. This literature review and empirical research, based on a case study with the Junior Enterprise of Public Relations at Unesp Bauru, studied the role of Public Relations in the process of communication management as a facilitator of internal processes towards mobilization for Social Responsibility. It intent to see which are the main barriers to the inclusion of the concept too. The study shows the relevant current context itself, in which the concern with the changing social scenario should be seen as opportunities for growth. The concept of Corporate Social Responsibility should be inserted into the organizational DNA to its consolidation, characterizing itself as a cultural and dependent matter of internal restructuring. The role of public relations in this context covers the management of communication and harmony of the interests of all public organization

O uso do computador no processo de ensino e aprendizagem: questões de representação social

This paper presents the results of a study aimed at identifying and analyzing the theoretical and methodological principles that guide the practice of teachers in the early years of computer use in the teaching and learning. Specific objectives we seek to identify and analyze the social representations of teachers on the use of computers in teaching and learning. The research took a qualitative approach with a descriptive-explanatory and owned two phases of data collection: a) a questionnaire b) monitoring the daily practice of teachers in a selected school and semi-structured interview. The analysis of data was done through content analysis. Through the interrelationship of the data in the questionnaire, observation and interview, we found that the teachers surveyed have an address that does not match the teaching practice in the use of computers in the educational process. The theoretical expressed by teachers participating in the research meets constructivist beliefs and / or sociointeractionists but teaching practice thins primarily to behavioral assumptions. Observe social issues of representation when the speeches of the participating teachers did not correspond to their practices. Associated with this or as a cause of these conditions have failure, inadequacy or absence of teacher training for the use of computers in the educational process leading to under-utilization of this resource.

As interações da ISO 26000 com a responsabilidade social e o Serviço Social nas organizações calçadista: estudo de caso

Pós-graduação em Serviço Social - FCHS

O Serviço Social e a avaliação de impacto na gestão de programas e projetos empresariais

Pós-graduação em Serviço Social - FCHS

Comunicação organizacional, informação e responsabilidade social: uma nova relação

Study on the Organizational Communication and the information from the perspective of the corporate social responsibility (CSR). Presumes that the CSR to be incorporated into a process of business management involves a transformation in the ways of communication and information management. The objective is to think about the essential function of the communication and information as strategic competences of socially responsible companies, in the knowledge generation, in the value creation and in the incorporation of awareness of ethical conduct and company’s corporate, as reflector of its organizational culture, reflected to its stakeholders.