The invisible factors that can make the difference. Language management and knowledge transfer in multinational sites

The knowledge-based society we live in has stressed the importance of human capital and brought talent to the top of most wanted skills, especially to companies who want to succeed in turbulent environments worldwide. In fact, streams, sequences of decisions and resource commitments characterize the day-to-day of multinational companies (MNCs). Such decision-making activities encompass major strategic moves like internationalization and new market entries or diversification and acquisitions. In most companies, these strategic decisions are extensively discussed and debated and are generally framed, formulated, and articulated in specialized language often developed by the best minds in the company. Yet the language used in such deliberations, in detailing and enacting the implementation strategy is usually taken for granted and receives little if any explicit attention (Brannen & Doz, 2012) an can still be a “forgotten factor” (Marschan et al. 1997). Literature on language management and international business refers to lack of awareness of business managers of the impact that language can have not only in communication effectiveness but especially in knowledge transfer and knowledge management in business environments. In the context of MNCs, management is, for many different reasons, more complex and demanding than that of a national company, mainly because of diversity factors inherent to internationalization, namely geographical and cultural spaces, i.e, varied mindsets. Moreover, the way of functioning, and managing language, of the MNC depends on its vision, its values and its internationalization model, i.e on in the way the MNE adapts to and controls the new markets, which can vary essentially from a more ethnocentric to a more pluricentric focus. Regardless of the internationalization model followed by the MNC, communication between different business units is essential to achieve unity in diversity and business sustainability. For the business flow and prosperity, inter-subsidiary, intra-company and company-client (customers, suppliers, governments, municipalities, etc..) communication must work in various directions and levels of the organization. If not well managed, this diversity can be a barrier to global coordination and create turbulent environments, even if a good technological support is available (Feely et al., 2002: 4). According to Marchan-Piekkari (1999) the tongue can be both (i) a barrier, (ii) a facilitator and (iii) a source of power. Moreover, the lack of preparation for the barriers of linguistic diversity can lead to various costs, including negotiations’ failure and failure on internationalization.. On the other hand, communication and language fluency is not just a message transfer procedure, but above all a knowledge transfer process, which requires extra-linguistic skills (persuasion, assertiveness …) in order to promote credibility of both parties. For this reason, MNCs need a common code to communicate and trade information inside and outside the company, which will require one or more strategies, in order to overcome possible barriers and organization distortions.

Organochlorine pesticide residues in strawberries from integrated pest management and organic farming

A rapid, specific, and sensitive method based on theQuick Easy Cheap Effective Rugged and Safe (QuEChERS) method and a cleanup using dispersive solid-phase extraction with MgSO4, PSA, and C18 sorbents has been developed for the routine analysis of 14 pesticides in strawberries. The analyses were performed by three different analytical methodologies: gas chromatography (GC) with electron capture detection (ECD), mass spectrometry (MS), and tandem mass spectrometry (MS/MS). The recoveries for all the pesticides studied were from 46 to 128%, with relative standard deviation of <15% in the concentration range of 0.005-0.250 mg/kg. The limit of detection (LOD) for all compoundsmetmaximumresidue limits (MRL) accepted in Portugal for organochlorine pesticides (OCP). A survey study of strawberries produced in Portugal in the years 2009-2010 obtained from organic farming (OF) and integrated pest management (IPM) was developed. Lindane and β-endosulfan were detected above the MRL in OF and IPM. Other OCP (aldrin, o,p0-DDT and their metabolites, and methoxychlor) were found below the MRL. The OCP residues detected decreased from 2009 to 2010. The QuEChERS method was successfully applied to the analysis of strawberry samples.

Enterprise information portals: potential for evaluating research for knowledge management and human capital assets using social network analysis

Paper presented at the ECKM 2010 – 11th European Conference on Knowledge Management, 2-3 September, 2010, Famalicão, Portugal. URL: http://www.academic-conferences.org/eckm/eckm2010/eckm10-home.htm

Multi-Agent Based Smart Grid Management and Simulation: Situation Awareness and Learning in a Test Bed with Simulated and Real Installations and Players

The rising usage of distributed energy resources has been creating several problems in power systems operation. Virtual Power Players arise as a solution for the management of such resources. Additionally, approaching the main network as a series of subsystems gives birth to the concepts of smart grid and micro grid. Simulation, particularly based on multi-agent technology is suitable to model all these new and evolving concepts. MASGriP (Multi-Agent Smart Grid simulation Platform) is a system that was developed to allow deep studies of the mentioned concepts. This paper focuses on a laboratorial test bed which represents a house managed by a MASGriP player. This player is able to control a real installation, responding to requests sent by the system operators and reacting to observed events depending on the context.

Domestic Consumption Simulation and Management Using a Continuous Consumption Management and Optimization Algorithm

The recent changes concerning the consumers’ active participation in the efficient management of load devices for one’s own interest and for the interest of the network operator, namely in the context of demand response, leads to the need for improved algorithms and tools. A continuous consumption optimization algorithm has been improved in order to better manage the shifted demand. It has been done in a simulation and user-interaction tool capable of being integrated in a multi-agent smart grid simulator already developed, and also capable of integrating several optimization algorithms to manage real and simulated loads. The case study of this paper enhances the advantages of the proposed algorithm and the benefits of using the developed simulation and user interaction tool.

Give some to get some - Analysing the relationship between worker satisfaction with human resources management and perceived individual performance in a Portuguese hospital

The purpose of this study is to investigate the association between the satisfaction with HRM practices in an organization and the workers' perceived performance. We are interested in learning if indeed workers that are more satisfied with the organization’s practices will also perceive themselves as more hardworking than others, thus confirming the happy-productive worker hypothesis, from an individual perception standpoint. Data originates from a large Portuguese hospital, with a sample of 952 clinical and nonclinical hospital workers. Data was originally explored using SPSS software and later tested in AMOS software where a multiple regression model was constructed and tested. Results indicate that overall satisfaction with HRM practices are related with the workers’ perceived performance; most of the HRM satisfaction subscales also relate, except for pay and performance appraisal, that do not seem to be good predictors of the workers perceived performance. The present study is based on a single large public hospital, and thus, these findings need to be further tested in other settings. This study offers some clues regarding the areas of HRM that seem to be more related with the workers’ perceived performance, and hence provide an interesting framework for managers dealing with healthcare teams. This study contributes to the happy-productive worker hypothesis research, by including seldom used variables in the equation and taking a different perspective. Results provide new clues for investigation and practice regarding the areas of action in HRM that seem to be more prone to elicit perceived effort from the workers.

Government preference, environmental taxes and privatization

We analyse the relationship between the privatization of a public firm and government preferences for environmental tax revenue. The model that we consider is more general than the one consider in Wang and Wang (2009), in the sense that we put a larger weight in the environment tax revenue than on the other terms of the government's objective function. The model has two stages. In the first stage, the government sets the environmental tax. Then, the firms engage in a Cournot competition, choosing output and pollution abatement levels.

(Un)suitability of the use of pH buffers in biological, biochemical and environmental studies and their interaction with metal ions – a review

The use of buffers to maintain the pH within a desired range is a very common practice in chemical, biochemical and biological studies. Among them, zwitterionic N-substituted aminosulfonic acids, usually known as Good’s buffers, although widely used, can complex metals and interact with biological systems. The present work reviews, discusses and updates the metal complexation characteristics of thirty one commercially available buffers. In addition, their impact on biological systems is also presented. The influences of these buffers on the results obtained in biological, biochemical and environmental studies, with special focus on their interaction with metal ions, are highlighted and critically reviewed. Using chemical speciation simulations, based on the current knowledge of the metal–buffer stability constants, a proposal of the most adequate buffer to employ for a given metal ion is presented.

A CMMI-compliant requirements management and development process

Requirements Engineering has been acknowledged an essential discipline for Software Quality. Poorly-defined processes for eliciting, analyzing, specifying and validating requirements can lead to unclear issues or misunderstandings on business needs and project’s scope. These typically result in customers’ non-satisfaction with either the products’ quality or the increase of the project’s budget and duration. Maturity models allow an organization to measure the quality of its processes and improve them according to an evolutionary path based on levels. The Capability Maturity Model Integration (CMMI) addresses the aforementioned Requirements Engineering issues. CMMI defines a set of best practices for process improvement that are divided into several process areas. Requirements Management and Requirements Development are the process areas concerned with Requirements Engineering maturity. Altran Portugal is a consulting company concerned with the quality of its software. In 2012, the Solution Center department has developed and applied successfully a set of processes aligned with CMMI-DEV v1.3, what granted them a Level 2 maturity certification. For 2015, they defined an organizational goal of addressing CMMI-DEV maturity level 3. This MSc dissertation is part of this organization effort. In particular, it is concerned with the required process areas that address the activities of Requirements Engineering. Our main goal is to contribute for the development of Altran’s internal engineering processes to conform to the guidelines of the Requirements Development process area. Throughout this dissertation, we started with an evaluation method based on CMMI and conducted a compliance assessment of Altran’s current processes. This allowed demonstrating their alignment with the CMMI Requirements Management process area and to highlight the improvements needed to conform to the Requirements Development process area. Based on the study of alternative solutions for the gaps found, we proposed a new Requirements Management and Development process that was later validated using three different approaches. The main contribution of this dissertation is the new process developed for Altran Portugal. However, given that studies on these topics are not abundant in the literature, we also expect to contribute with useful evidences to the existing body of knowledge with a survey on CMMI and requirements engineering trends. Most importantly, we hope that the implementation of the proposed processes’ improvements will minimize the risks of mishandled requirements, increasing Altran’s performance and taking them one step further to the desired maturity level.

Epidemiological study on leishmaniasis in an area of environmental tourism and ecotourism, State of Mato Grosso do Sul, 2006-2007

The aims of this study were to carry out a serological survey of canine leishmaniasis and identify the phlebotomine fauna in the urban area of Bonito, Mato Grosso do Sul. The serological survey was conducted on a sample of 303 dogs, by means of the indirect immunofluorescence test. Phlebotomines were captured using automated light traps. The serological survey found that 30% of the dogs were seropositive, both from the center and from all districts of the town. A total of 2,772 specimens of phlebotomines were caught and the species most found was Lutzomyia longipalpis (90.4%), which corroborated its role as the vector of for canine visceral leishmaniasis in the region. Phlebotomines of the species Bichromomyia flaviscutellata (the main vector for Leishmania (Leishmania) amazonensis) and Nyssomyia whitmani (the vector for Leishmania (Viannia) brasiliensis) were also caught. The findings indicate the need for continuous epidemiological surveillance, with attention towards diminishing the vector breeding sites and the transmission of these diseases in that region.

Earnings management and stock price crashes post-crossdelisting

We test whether cross-delisted firms from the major U.S. stock exchanges experience an increase in crash risk associated with earnings management. Consistent with our prediction, we find that earnings management have a greater positive impact on stock price crash risk post-cross-delisting when compared to a sample of still cross-listed firms. Moreover, our results suggest that this effect is more pronounced for crossdelisted firms from countries with weaker investor protection and poorer quality of their information environment. We further examine whether managers’ ability to manipulate earnings increases post-cross-delisting around seasoned equity offerings. Our evidence shows that cross-delisted firms that engage in earnings management to inflate reported earnings prior to a seasoned equity offering are more likely to observe a subsequent stock price crash.

(Un)suitability of the use of pH buffers in biological, biochemical and environmental studies and their interaction with metal ions - a review

The use of buffers to maintain the pH within a desired range is a very common practice in chemical, biochemical and biological studies. Among them, zwitterionic N-substituted aminosulfonic acids, usually known as Good's buffers, although widely used, can complex metals and interact with biological systems. The present work reviews, discusses and updates the metal complexation characteristics of thirty one commercially available buffers. In addition, their impact on biological systems is also presented. The influences of these buffers on the results obtained in biological, biochemical and environmental studies, with special focus on their interaction with metal ions, are highlighted and critically reviewed. Using chemical speciation simulations, based on the current knowledge of the metal-buffer stability constants, a proposal of the most adequate buffer to employ for a given metal ion is presented.

Aromatic amines sources, environmental impact and remediation

Aromatic amines are widely used industrial chemicals as their major sources in the environment include several chemical industry sectors such as oil refining, synthetic polymers, dyes, adhesives, rubbers, perfume, pharmaceuticals, pesticides and explosives. They result also from diesel exhaust, combustion of wood chips and rubber and tobacco smoke. Some types of aromatic amines are generated during cooking, special grilled meat and fish, as well. The intensive use and production of these compounds explains its occurrence in the environment such as in air, water and soil, thereby creating a potential for human exposure. Since aromatic amines are potential carcinogenic and toxic agents, they constitute an important class of environmental pollutants of enormous concern, which efficient removal is a crucial task for researchers, so several methods have been investigated and applied. In this chapter the types and general properties of aromatic amine compounds are reviewed. As aromatic amines are continuously entering the environment from various sources and have been designated as high priority pollutants, their presence in the environment must be monitored at concentration levels lower than 30 mg L1, compatible with the limits allowed by the regulations. Consequently, most relevant analytical methods to detect the aromatic amines composition in environmental matrices, and for monitoring their degradation, are essential and will be presented. Those include Spectroscopy, namely UV/visible and Fourier Transform Infrared Spectroscopy (FTIR); Chromatography, in particular Thin Layer (TLC), High Performance Liquid (HPLC) and Gas chromatography (GC); Capillary electrophoresis (CE); Mass spectrometry (MS) and combination of different methods including GC-MS, HPLC-MS and CE-MS. Choosing the best methods depend on their availability, costs, detection limit and sample concentration, which sometimes need to be concentrate or pretreated. However, combined methods may give more complete results based on the complementary information. The environmental impact, toxicity and carcinogenicity of many aromatic amines have been reported and are emphasized in this chapter too. Lately, the conventional aromatic amines degradation and the alternative biodegradation processes are highlighted. Parameters affecting biodegradation, role of different electron acceptors in aerobic and anaerobic biodegradation and kinetics are discussed. Conventional processes including extraction, adsorption onto activated carbon, chemical oxidation, advanced oxidation, electrochemical techniques and irradiation suffer from drawbacks including high costs, formation of hazardous by-products and low efficiency. Biological processes, taking advantage of the naturally processes occurring in environment, have been developed and tested, proved as an economic, energy efficient and environmentally feasible alternative. Aerobic biodegradation is one of the most promising techniques for aromatic amines remediation, but has the drawback of aromatic amines autooxidation once they are exposed to oxygen, instead of their degradation. Higher costs, especially due to power consumption for aeration, can also limit its application. Anaerobic degradation technology is the novel path for treatment of a wide variety of aromatic amines, including industrial wastewater, and will be discussed. However, some are difficult to degrade under anaerobic conditions and, thus, other electron acceptors such as nitrate, iron, sulphate, manganese and carbonate have, alternatively, been tested.

Manejo ganadero y restauración de ambientes montanos en relación a la biodiversidad, el suelo y la producción de agua. Livestock management and ecological restoration of mountain environments in relation to biodiversity, soil and water production.

Las áreas montanas brindan numerosos bienes y servicios a la humanidad cómo la provisión de agua. Asimismo, albergan una biota muy diversa y existe en ellas una actividad económica de considerable importancia centrada en la ganadería. En algunos casos las actividades asociadas a la ganadería pueden modificar los ecosistemas montanos y los bienes y servicios que brindan de forma drástica. Esto se debe a los cambios en la vegetación, y la pérdida y compactación de los suelos, que tiene repercusiones en la cantidad de agua captada, evapotranspirada y almacenada. También tiene repercusiones sobre la biodiversidad, tanto positivas como negativas. Aquí nos propusimos investigar cómo los cambios en la cobertura vegetal producidos por cuatro siglos de uso ganadero en el piso superior de las Sierras de Córdoba (Centro Argentino) han afectado a atributos del ecosistema como la diversidad vegetal, la integridad de los suelos y la capacidad de proveer agua a la población humana. A su vez, nos propusimos estudiar en detalle cómo las distintas opciones actuales de manejo pueden afectar a la cobertura vegetal y por ende a los atributos del ecosistema. De este modo, esperamos: (1) poder desarrollar un modelo espacialmente explícito que permita predecir la evolución del ecosistema ante distintos escenarios de manejo. (2) Más a largo plazo determinar los costos y los beneficios de los distintos manejos, en términos de la conservación de la biodiversidad, los suelos y la provisión de agua. El área de estudio cuenta un Sistema de Información Geográfica muy completo que incluye numerosas capas de información (vegetación, topografía, casas y caminos y otras). Además, existe en el área un Parque Nacional, con potreros bajo distintos manejos ganaderos (exclusión, cargas ganaderas moderadas continuas y estacionales), y una zona con herbivoría nativa de guanacos, que fueron reintroducidos recientemente en el Parque. Fuera del Parque, hay establecimientos con ganadería tradicional, con cargas ganaderas altas; así como un área donde se ha realizado una restauración modelo mediante reforestación y revegetación de zonas erosionadas. Estos escenarios representan una oportunidad muy especial para realizar estudios comparativos de la evolución de la fisonomía, composición florística, diversidad vegetal, integridad del suelo (erosión, tasa de infiltración, contenido de agua a lo largo del año) y el caudal de los arroyos en la estación seca. En este proyecto proponemos seguir con mediciones de la evolución de la vegetación bajo los distintos escenarios y seguir averiguando métodos de restauración de la vegetación. Además, proponemos empezar a realizar mediciones relacionadas al valor de los distintos tipos de cobertura vegetal, resultado de cuatro siglos de historia de disturbio, sobre la diversidad y los recursos hídricos. Por otro lado, realizaremos mediciones ecofisiológicas en las especies dominantes, para comprender sus efectos sobre el ciclo del agua.

Diseño y desarrollo de superficies modificadas. Aplicaciones ambientales, biomédicas y farmacéuticas. Design and development of modified surfaces. Environmental, biomedical and pharmaceutical applications.

El objetivo general de este proyecto de investigación es diseñar, desarrollar y optimizar superficies con propiedades especificas para ser utilizadas como sensores y biosensores, materiales biocompatibles, columnas para separaciones por electroforesis capilar, matrices para la liberación controlada de fármacos y sorbentes para remediación ambiental. Para concretar este objetivo, se propone específicamente modificar superficies o particulas apuntando a optimizar un sistema concreto relevante en aplicaciones farmaceuticas, ambientales o biomedicas: 1. Modificacion de arcillas naturales o sinteticas para desarrollar matrices portadoras de farmacos o sorbentes para remediacion ambiental:1.1 Estudiar ilitas modificadas con Fe(III) para maximizar las propiedades adsortivas frente a aniones contaminantes como arsenico. 1.2 Sintetizar LDH de Al y Mg modificados con compuestos de interés farmacéutico para diseñar sistemas de liberación controlada.2. Modificación de canales de chips y electrodos para optimizar la separación, detección y cuantificación de compuestos farmacéutico: 2.1 Diseñar y construir microchips para la separación por EC de compuestos de base fenólica.2.2 Evaluar polímeros que mejoren la respuesta y/o estabilidad de electrodos de Carbono para ser usados como detectores amperométrico de compuestos de base fenólica en sistemas FIA y miniaturizados de análisis integrados.3. Modificación de superficies sólidas con biomoléculas para el desarrollo y optimización de superficies de bio-reconocimiento:3.1 Evaluar el comportamiento de superficies de titanio modificadas con TiO2 y depósitos inorgánicos frente a la interacción con proteínas plasmáticas (PP) para el análisis de la biocompatibilidad superficial.3.2 Diseñar y desarrollar superficies biofuncionales para el reconocimiento especifico de D-aminoácidos, anticuerpos en pacientes chagásicos y simple hebra de ADN. Las técnicas que se emplearán para llevar a cabo el proyecto dependen del tipo de sistema de estudio. En particular los estudios correspondientes al objetivo 1 se realizarán mediante análisis químicos, térmico, DXR, SEM, IR, BET así como mediante titulaciones ácido-base potenciométricas, movilidades electroforéticas, cinética e isotermas de adsorción.En general para desarrollar el objetivo 2 se utilizarán técnicas electroquímicas clásicas para la caracterización de los electrodos, los que luego se utilizarán como detectores en un sistema FIA amperométrico, mientras que los microchips se emplearán en electroforesis capilar para la separación de diferentes compuestos de interés farmacéutico.Finalmente, el objetivo 3 se llevará a cabo por un lado modificando electrodos de titanio con distintos depósitos (electroquímicas, sol-gel, térmicas) de TiO2 e hidroxiapatita y evaluando la interacción con proteínas plasmáticas para analizar la biocompatibilidad de los materiales preparados. Por otro lado, se estudiará el proceso de adsorción-desorción de D-aminoácido oxidasa, antígenos del T. Cruzi y ADN de simple hebra para optmizar la capacidad de bio-reconocimiento superficial de D-aminoácidos, anticuerpos de chagásicos y de cadena complementaria de ADN. Para concretar este objetivo se utilizarán técnicas electroquímicas, espectroscópicas y microscopias.Debido al carácter multidisciplinario del presente proyecto de investigación, su ejecución se llevara a cabo a través de la colaboración de investigadores pertenecientes a distintas áreas de la Química y permitirá continuar con la formación de recursos humanos mediante la realización de tesis doctorales y estadías postdoctorales.