Diretrizes para implantação coletiva e semipresencial de sistemas certificáveis de gestão

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Las normas ISO 9000: calidad como estrategia de mercado

Con la creciente globalización resulta imprescindible contar con un sistema integral que garantice la calidad, tanto de los productos finales como de los insumos que se comercializan en el mundo. El propósito principal es satisfacer las expectativas y necesidades del cliente final en cualquier lugar que éste se encuentre. La utilización de los Sistemas de Gestión de la Calidad, enunciados en las Normas ISO 9000, así como su certificación por una tercera entidad, se ha convertido en un factor de éxito en el mercado para todas las empresas comerciales e industriales que han alcanzado este objetivo.

Qualidade da colheita mecanizada de café em plantio circular sob pivô central

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Boas práticas de fabricação (bpf), análise de tomate e água em restaurantes da cidade de Botucatu-SP

Pós-graduação em Agronomia (Energia na Agricultura) - FCA

Aquisição de serviços de TI como um processo de qualidade no fornecimento de software - estudo de caso de terceirização em medicina transfusional

Face às dimensões continentais do país, as organizações situadas em regiões carentes de fornecedores de desenvolvimento de sistemas de software especializado estão distribuindo suas operações de Information Technology Outsourcing (ITO), para outras regiões. Como consequência, a redução de custos e a melhoria da contratação de serviços em Tecnologia da Informação (TI) têm sido os dois grandes focos da atualidade, incentivando à noção de parceiros múltiplos em operações recíprocas e engajados tanto em relacionamentos formais quanto informais como a terceirização. Os serviços terceirizados são diversificados e entre eles está o desenvolvimento e manutenção de software através de contratos, realizados por organizações situadas em regiões onde existe demanda de software com características específicas. Sabe-se que a terceirização de Software e Serviços Correlatos (S&SC), que inclui as atividades de contratação e gestão do processo de aquisição é uma tarefa complexa e necessária para as organizações, principalmente no que diz respeito às condições envolvidas na contratação. Nesses casos, o exercício da governança tem sido um importante instrumento para, com a terceirização de TI, promover a gestão adequada do risco e o retorno do investimento. Sendo assim, o processo de compra ou venda de um produto de software nesse ambiente é uma atividade que envolve um grande número de conceitos subjetivos, referentes principalmente a características dos produtos. Torna-se maior o desafio quando se trata de software de prateleira modificável (Modified Off-The-Shelf - MOTS) que sofrem modificações e adições de requisitos a cada novo cliente. Neste contexto, buscando adequar as exigências do mercado com as necessidades de métodos e diretrizes para melhoria dos processos de aquisição e fornecimento de software, este trabalho procura explorar as principais características acerca do contrato, do controle de qualidade, e os resultados dos relacionamentos adotados na implementação de projetos de terceirização desenvolvidos á distância. São apresentados os resultados obtidos de um estudo de caso conduzido em uma empresa pública de Medicina Transfusional situada no norte do Brasil que adotou este processo. Por fim, este texto apresenta uma discussão sobre os diferenciais e limitações deste trabalho, e apresenta direcionamentos para investigações futuras neste campo de estudo.

Sazonalidade de ocorrência de mofo cinzento, oídio e manchas bacterianas foliares em dois viveiros de produção de mudas clonais de eucalipto

Pós-graduação em Ciência Florestal - FCA

Quality of cut and basecutter blade configuration for the mechanized harvest of green sugarcane

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Effects of different formulations of neem oil-based products on control Zabrotes subfasciatus (Boheman, 1833) (Coleoptera: Bruchidae) on beans

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Atualização do conceito de qualidade na construção civil

The quality control is of great importance for the development of any organization, mainly for providing an assurance of delivering high quality services and goods for the consumers. Quality can be defined by the word „change‟, for the company which intends to implement a quality control system must be open to changes. This can be noticed from the JURAN concept (1992 In SILVEIRA ET AL., 2002): “Quality is to fit for usage”, i.e., depending on the goal, the situation and the consumer, quality is seen in different ways, since each one has different wishes and opinions. Taking in to account the availability of means such as norms, theories and tools, that contribute for an efficient quality management system, this discrepancy of opinions and the lack of objectivity of this concept can be solved, since through the analyzes of these means one can set quality standards, i.e., market references which fulfill both consumers and builders demands. Thus, the quality concept ceases to be something so abstract, non-measurable, to become a more objective concept. Finally, the goal of this work is to analyze the quality concept through bibliographic studies and possible consumers‟ enquires, aiming at the building industry, and show how the quality, often taken as something abstract, can be a measurable and objective concept, that benefits both the consumer as well as the enterprise of this branch

Gestão da qualidade na construção civil

Quality Management has become an essential requirement for all companies intending to compete and ensure its place in the labor market. Several tools have been created as a way of ensuring the effectiveness of quality management, in order to control and manage the quality of services and products to ensure a final product with a high degree of competition and quality, besides satisfaction and exceeding customer expectations. Due to the great importance it has at the presente time on the world stage and internationally, civil construction felt the need to eliminate the defects and the lack of quality that have become so common over time to ensure a quality product and it´s customers satisfaction. It was then that this industry began to implement and develop more modern techniques and tools for quality control in construction. Quality achieved position in global market, defining which companies would continue and which companies would leave it, not to mention it became insistently required by the customer. Some tools such as ISO 9000 guided companies seeking a quality management. This presentation will present some of these management tools and their applicability in the civil construction industry. Thus, it will be evident that despite the current resources it is necessary that civil construction professionals abandon the idea that considers quality management a problem and begin thinking about it as a solution to prevent future errors and ensure the quality of their services

Procedimentos para análise de lucratividade de produtos no setor de autopeças metálicas

In a globalized world, organizations face an increasingly dynamic, innovative and competitive environment, so that this condition requires continuous adaptation to market developments. Intense competition requires organizations to further improve their performance, making productive efficiency a key factor for survival. A methodology that has added value to the product through a reconfiguration of the production method is the implementation of a management philosophy called Lean Six Sigma. The main objective of this work is, in the light of the Lean Six Sigma philosophy, intervene in a critical-collaborative way to develop procedures for analyzing the profitability of products in a company specializing in steel processing. To achieve this goal, were applied the method of action-research to intervene in a group of professionals for the study of the profitability of products in a auto parts industry. The interaction of practical and theoretical knowledge provided by the action-research allowed the business program was enhanced. The procedures proposed in this study were able to identify the current profitability of the product, the main causes of inefficiency and productive for solutions to reduce production inefficiencies, when the productive systems planned and actual production system were compared. The results indicate that current profitability of -3%, while the parameter provided during budget was 10%. Thus, it is concluded that the low profitability of the products may compromise the company's financial results and affect their competitiveness in the market. To address this problem, the Lean Six Sigma presents itself as a versatile and high applicability philosophy, providing relevant results for characterization and troubleshooting. It was also observed that the evidence presented in this paper can be adapted to other companies in the metal auto parts segment to identify and recover the profitability of products

Por trás da qualidade: inter-relações das Relações Públicas e os sistemas de gestão de qualidade

This study examines some characteristics of the contemporary reality and its influence on the dynamics of the organizational activities, in particular, related to the quality management. Discusses capitalist logic of maximization of profits that has been sophisticated in face of new scenarios that arise with society evolution. It also proposes a reflection on the philosophies and formats of management that fits with the desire to meet the needs of society through the expansion of quality - now a reference for the production processes and management systems. The work highlights the relations between communication and quality, pointing them as fundamental to the use of fissures on the evolution of the capitalist system in developing programs, philosophies and management systems. The intention is to turn able ways to contemplate the needs and interests of the largest number of public and variables in a different relation than the usual, in which a few wins and many lose

Ciclo PDCA e ferramentas da qualidade em operações e serviços de e-commerce

The market has forced companies to maintain high levels of control over their processes , ensuring a product or service quality to its customers . This study comes in the issuance and registration carried out in a company of e-commerce , which is showing problems with the values of weights and dimensions used in the cases cited . The need to eliminate wasteful spending freight caused by shipment of products weighing more than the reality, and to increase the reliability of the information used in the management of processes led to the planning of this project . This work focuses on the development of a PDCA cycle to work in the identification and correction of the causes of the problem , in order to neutralize the current complications and ensure that the problem does not appear again. To aid the mapping of the processes involved , identifying the causes of the problem and implementation of the proposed improvements were used quality tools such as flowcharts , Ishikawa diagrams , Pareto diagrams , and applied statistics

Aplicações práticas de proteção radiológica nas áreas de medicina nuclear e radiodiagnóstico em instalações hospitalares

After the discovery of ionizing radiation, its applications in various fields of science began to take significant proportions. In the case of medicine, there are the application areas in radiotherapy, diagnostic radiology and nuclear medicine. It was then necessary to create the field of radiological protection to establish the conditions necessary for the safe use of such ionizing radiation. Apply knowledge obtained during the graduation stage and in the practice of radiological protection in the areas of nuclear medicine and diagnostic radiology. In the area of nuclear medicine, tests were made in the Geiger-Muller counters (GM) and the dose calibrator (curiometer), the monitoring tests of radiation, waste management, clean of the Therapeutic room and testing the quality control of gamma-chambers. In the area of radiology, were performed tests of quality control equipment for conventional X-ray equipment and x-ray fluoroscopy, all following the rules of the National Health Surveillance Agency (ANVISA), and reporting of tests. The routine developed in the fields of nuclear medicine in hospitals has proved very useful, since the quality control of GM counters contribute to the values of possible contamination are more reliable. The control of dose calibrator enables the patient not to receive different doses of the recommended amounts, which prevents the repetition of tests and unnecessary exposure to radiation. The management of waste following the rules and laws established and required for its management. Tests for quality control of gamma chambers help to evaluate its medical performance through image. In part of diagnostic radiology, tests for quality control are performed in order to verify that the equipment is acceptable for usage or if repairs are needed. The knowledge acquired at the internship consolidated the learning of graduation course

Implantação do controle estatístico de processo: um estudo de caso em uma empresa do setor alimentício

Pós-graduação em Engenharia de Produção - FEB