Efficiency and portability: Guidelines to develop websites

The use of the Internet as a means of ensuring greater visibility for products, services and information offered by companies is gaining strength in recent decades. However, it is known that to ensure satisfaction and subsequent virtual customer loyalty, it is necessary to guarantee the quality of the websites, allowing indiscriminate access regardless of the resources used, as well as rapid responses to possible requests. In order to assist this process, this paper presents a set of guidelines for the development of websites having quality characteristics, efficiency and portability as per ISO 9126 norms. An observational analysis of e-commerce websites was done which showed that they are inadequate as to the proposed guidelines, making them difficult to access available content. Therefore, the adoption of the proposed guidelines can greatly contribute to increasing the quality of websites and, consequently, enable quick and effective access regardless of the resources used.

ILPES: nuevas pautas de trabajo 1990-1991 y síntesis de actividades 1988-1989 = ILPES: new guidelines for work in 1990-1991 and summary of activities in 1988-1989

Expone algunas grandes líneas de reflexión del ILPES y su enfoque para renovar la planificación y coordinación de las políticas públicas; informa sobre la orientación actual de las divisiones o unidades técnicas del Instituto, los lineamientos para el trabajo en el próximo bienio, y un resumen de las actividades realizadas en 1988-1989.

Proposed guidelines for the biennial programme of regional and international cooperation activities, 2007-2009

Includes bibliography

Orientaciones para políticas futuras complementarias al Plan de Acción Regional para América Latina y el Caribe en relación con el Año Internacional de la Juventud = Guidelines for future policies to complement the Regional Plan of Action for Latin America and the Caribbean for the International Youth Year

Incluye Bibliografía

ILPES: su función en la segunda mitad de los 80. Líneas de trabajo para 1987 y 1988-1990 = ILPES: its role in the second half of the 1980s. Guidelines for activities in 1987 and 1988-1990

Presenta una breve reflexión sobre nuevos aspectos de la planificación y de la coordinación de políticas públicas, pensadas ambas desde la perspectiva de América Latina y el Caribe. Contiene la propuesta de programa de trabajo para 1987: asesoría, capacitación, coordinación técnica, proyectos específicos, de las unidades descentralizadas (Caribe e Istmo Centroamericano), y lineamientos para 1988-1990.

Lineamientos sobre la utilización de las fuentes estadísticas en cálculos de distribución del ingreso en América Latina = Guidelines for the use of statistical sources in calculations of income distribution in Latin America

Incluye Bibliografía

Guidelines for the integration of certifiable management systems in industrial companies

Organizations often operate in turbulent environments characterized by intense competitiveness, constant technological progress, new market requirements, and scarce natural resources. This scenario imposes the constant need for change in the operation and companies' management. The integration of certifiable management systems is an effective alternative in this sense. The objective of the present study is to propose guidelines for the integration of the ISO 9001 Quality Management System (QMS), ISO 14001 Environmental Management System (EMS) and OHSAS 18001 Occupational Health and Safety Management System (OHSMS) in industrial companies. These guidelines were developed based on a theoretical framework and on the results from fourteen case studies performed in Brazilian industrial companies. The proposed guidelines were divided into three phases: A) integration planning, b) integration development, and c) integration control and improvement.

Lineamientos para una acción concertada de agencias con programas de información para el desarrollo = Guidelines for concerted action between agencies operating information programmes for development in Latin America and the Caribbean

Incluye Bibliografía

Guías y principios que podrían ser usados para un acuerdo legal regional = Principles and guidelines which may be used for a regional legal agreement

Incluye Bibliografía