993 resultados para customer satisfactory survey
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The genus Campylobacter is of great importance to public health because it includes several species that may cause diarrhea. These species may be found in water, food and in the intestinal tract of chickens. This study investigated the presence of Campylobacter jejuni and Campylobacter coli in chicken abattoirs in São Paulo State, Brazil. A total of 288 samples of feces, feathers, scald water, evisceration water, chiller water, and the rinse water of eviscerated, not eviscerated and chilled carcasses were collected in six chicken abattoirs. Polymerase Chain Reaction (PCR) was performed in Campylobacter spp.-positive isolates using the gene HIP, specific for hippuricase enzyme from Campylobacter jejuni and aspartokinase gene, specific to detect Campylobacter coli. The percentage of positive isolates of Campylobacter jejuni was 4.9% (14/288). Isolation was greater in feces samples (22%, 8/36). One sample was positive for the species C. coli. In conclusion, the results indicate that it is necessary to improve quality control for Campylobacter spp. in chicken abattoirs.
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AIMS: An epidemiological survey of diabetic foot infections (DFIs) in Lisbon, stratifying the bacterial profile based on patient demographical data, diabetic foot characteristics (PEDIS classification), ulcer duration and antibiotic therapy. METHODS: A transversal observational multicenter study, with clinical data collection using a structured questionnaire and microbiological products (aspirates, biopsies or swabs collected using the Levine method) of clinically infected foot ulcers of patients with diabetes mellitus (DM). RESULTS: Forty-nine hospitalized and ambulatory patients were enrolled in this study, and 147 microbial isolates were cultured. Staphylococcus was the main genus identified, and methicillin-resistant Staphylococcus aureus (MRSA) was present in 24.5% of total cases. In the clinical samples collected from patients undergoing antibiotic therapy, 93% of the antibiotic regimens were considered inadequate based on the antibiotic susceptibility test results. The average duration of an ulcer with any isolated multi-drug resistant (MDR) organism was 29 days, and previous treatment with fluoroquinolones was statistically associated with multi-drug resistance. CONCLUSIONS: Staphylococcus aureus was the most common cause of DFIs in our area. Prevalence and precocity of MDR organisms, namely MRSA, were high and were probably related to previous indiscriminate antibiotic use. Clinicians should avoid fluoroquinolones and more frequently consider the use of empirical anti-MRSA therapy.
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Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação
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The authors analyzed 704 transthoracic echocardiographic (TTE) examinations, performed routinely to all admitted patients to a general 16-bed Intensive Care Unit (ICU) during an 18-month period. Data acquisition and prevalence of abnormalities of cardiac structures and function were assessed, as well as the new, previously unknown severe diagnoses. A TTE was performed within the first 24 h of admission on 704 consecutive patients, with a mean age of 61.5+/-17.5 years, ICU stay of 10.6+/-17.1 days, APACHE II 22.6+/-8.9, and SAPS II 52.7+/-20.4. In four patients, TTE could not be performed. Left ventricular (LV) dimensions were quantified in 689 (97.8%) patients, and LV function in 670 (95.2%) patients. Cardiac output (CO) was determined in 610 (86.7%), and mitral E/A in 399 (85.9% of patients in sinus rhythm). Echocardiographic abnormalities were detected in 234 (33%) patients, the most common being left atrial (LA) enlargement (n=163), and LV dysfunction (n=132). Patients with these alterations were older (66+/-16.5 vs 58.1+/-17.4, p<0.001), presented a higher APACHE II score (24.4+/-8.7 vs 21.1+/-8.9, p<0.001), and had a higher mortality rate (40.1% vs 25.4%, p<0.001). Severe, previously unknown echocardiographic diagnoses were detected in 53 (7.5%) patients; the most frequent condition was severe LV dysfunction. Through a multivariate logistic regression analysis, it was determined that mortality was affected by tricuspid regurgitation (p=0.016, CI 1.007-1.016) and ICU stay (p<0.001, CI 1-1.019). We conclude that TTE can detect most cardiac structures in a general ICU. One-third of the patients studied presented cardiac structural or functional alterations and 7.5% severe previously unknown diagnoses.
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During a health survey in a primary school from the district of Carabayllo (North of Lima, Peru), 200 schoolchildren (96 male and 104 female between five to 12 years old) were randomly selected and divided in two groups (as positive or negative group), according to the serologic result of the Toxocara ELISA test from a total population of 646 schoolchildren. All children were analyzed by hematologic tests to determinate the frequency of eosinophilia and leukocytosis. Additionally, all clinical and epidemiological data were also analyzed to determine their association with toxocariasis. From group of children with positive serology, 40% had some type of eosinophilia in contrast to 19% of children with negative serology, and their association was statistically significant (OR = 2.84, p < 0.001). From all signs and symptoms evaluated, only 'dry cough' was more frequent and statistically significant in the positive serology group (OR = 2.79, p < 0.001). Almost all risk factors evaluated were highly frequent and statistically associated to the positive serology. In conclusion, the presence of eosinophilia and the risk factors evaluated in this population were frequently associated to human toxocariasis.
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This paper approaches issues related to frame problems and nonresponse in surveys. These nonsampling errors affect the accuracy of the estimates whereas the estimators became biased and less precise. We analyse some estimation methods that deal with those problems and give an especial focus to post-stratification procedures.
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O CRM é não só uma disciplina mas também um conjunto de soluções de software e tecnologias focalizadas na automação e melhoria dos processos de gestão associados a relações com os clientes existentes não só na área comercial como também no marketing, apoio ao cliente e serviço pós-venda. As aplicações de CRM não facilitam apenas as interacções entre os diversos departamentos da mesma empresa (vendas, marketing, apoio ao cliente e serviço pós-venda) mas, também permite a coordenação de múltiplos canais de comunicação com o cliente – contacto directo, call center e Internet – para que as organizações possam gerir melhor os canais de comunicação mais adequados a cada cliente.
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The aim of this study was to determine the seroprevalence of the infection by Toxocara in the general population of the Amazonian city of Yurimaguas, Peru. From March to August 2008, a total of 300 subjects were sampled and tested by means of a Toxocara ELISA-IgG test. A clinical and epidemiological questionnaire was used to assess the symptomatology and risk factors associated with human toxocariasis. The overall rate of seropositivity was 35.66%, with a significant high proportion in children (p < 0.001). The clinical evaluation revealed that 95.33% of the seropositive group had some type of symptomatology: headache (66.36%), respiratory compromise (63.55%), abdominal pain (54.21%), cutaneous signs (40.19%) and ocular manifestations (36.45%), and almost all of them were statistically significant (p < 0.001). Furthermore, 56.07% of the seropositive subjects presented at least one intestinal pathogen parasite with predominance of helminthes, but without significant association (p = 0.334). The analysis of risk factors showed only that the use of public places and geophagia exhibited a significant association with the seropositivity (p < 0.001). Clinical, serological and epidemiological findings associated to infection with Toxocara were observed in the present study and future studies should be done to assess this serious health problem.
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RESUMO:O objectivo deste estudo foi analisar a relação entre mobilidade funcional, risco de queda, nível de actividade física e percepção de saúde de 34 indivíduos praticantes (n=18) e não praticantes (n=16) de exercício físico duas ou mais vezes por semana durante pelo menos 45 minutos, residentes na comunidade e ambulatórios. Tipo de estudo: transversal exploratório-descritivo. Metodologia: foi feito um levantamento das variáveis de caracterização (idade, sexo, habilitações literárias, situação sócio-económica, situação familiar) e do estado cognitivo e estado emocional/depressão (Mini-Mental State Examination e Geriatric Depression Scale). As variáveis em análise foram: a mobilidade funcional avaliada através do Timed up and GoTest, o risco de queda medido com o Funtional Reach Test, o nível de actividade física avaliado através do Questionário Internacional de Actividade Física (IPAQ) e a percepção de saúde medida através do SF-6D. Foi também questionada a prática de alguma modalidade de exercício físico, da sua frequência e duração. Os dados foram analisados através de estatística descritiva, foi realizada uma regressão linear múltipla e uma análise bivariada das correlações, utilizando o coeficiente de correlação linear de Pearson (p ≤ 0,05).Resultados: verificou-se que, na amostra global, a maioria dos indivíduos apresentou uma mobilidade funcional considerada normal (TUG<10 segundos), e um risco de queda moderado (FRT entre 15,24 e 25,40 cm), embora sem diferenças entre os grupos em análise. A actividade física apresentou uma duração média de 685,88±540,16 minutos por semana, sendo que 18 indivíduos praticavam exercício físico pelo menos 45 minutos e duas ou mais vezes por semana.A percepção do estado de saúde foi bastante satisfatória, sendo a pontuação média do SF-6D de 0,915±0,067. A análise entre grupos demonstrou que o grupo que praticava exercício físico apresentava um maior número de indivíduos na faixa etária dos 65-74 anos, tinha mais escolarização e melhor estado cognitivo. Estes indivíduos eram fisicamente mais activos e faziam-o, na sua maioria, com uma frequência bissemanal, apenas um desempenhando uma modalidade de intensidade vigorosa. A análise estatística demonstrou que: a mobilidade funcional e o risco de queda eram mais desfavoráveis nos indivíduos com mais idade; o estado cognitivo estava associado a maior mobilidade funcional; uma boa mobilidade funcional correspondeu a um risco de queda reduzido, a mais prática de actividade física, a melhor percepção do estado de saúde e a manutenção do estado cognitivo. Os indivíduos com menor risco de queda apresentaram melhor estado cognitivo e emocional. E este último correspondeu a uma melhor percepção do estado de saúde e a um melhor estado cognitivo. Conclusão: a manutenção da mobilidade funcional reduz o risco de queda aumenta a prática de actividade física e melhora a percepção de saúde de indivíduos com 65 ou mais anos residentes na comunidade.--------- ABSTRACT: Objective: the aim of this study was to analyze the relationship between functional mobility, falls risk, level of physical activity and health perception in a sample of 34 subjects, 18 that practice exercise two or more times a week for at least 45 minutes and 16 that don’t practice exercise, residents and community. Designs: cross-sectional exploratory-descriptive survey. Methods: descriptive variables are age, sex, education, socio-economic level, family status, cognitive status (Mini-Mental State Examination) and emotional status/depression (Geriatric Depression Scale). We analyze the functional mobility with the Timed up and Go Test, the falls risk with Functional Reach Test, the level of physical activity with the International Physical Activity Questionnaire (IPAQ) and health perception with SF-6D. We also questioned the practice of exercise, their frequency and duration. Data were analyzed using descriptive statistics, a multiple linear regression analysis and bivariate correlations, using the linear correlation coefficient of Pearson (p ≤ 0.05). Results: we found that, in the total sample, most individuals had considered a normal functional mobility (TUG <10 seconds), and a moderate falls risk (FRT between 15.24 and 25.40 cm), but no difference between groups. Physical activity showed an mean of 685.88 ± 540.16 minutes per week, with 18 individuals pratice physical exercise at least 45 minutes and two or more times per week. The mean score of the SF-6D was 0.915 ± 0.067 and the perception of health was satisfactory. The analysis between groups showed that the group that practice physical exercise had a greater number of individuals aged 65-74 years, had more schooling and better cognitive status. These subjects were more physically active and mostly did it two times a weak and only one playing a kind of vigorous intensity. The multiple linear regression and correlations, using the linear correlation coefficient of Pearson (p≤0.05) showed that: functional mobility and fall risk decrease with age increase. The cognitive status was associated with greater functional mobility, a good functional mobility corresponded to a reduced falls risk, more physical activity, a better perception of health status and maintenance of cognitive status. Subjects with lower falls risk had better cognitive and emotional state. And subjects with a better emotional status have a better health perception and better cognitive status. Conclusion: the maintenance of functional mobility reduces falls risk, increase physical activity and improves health perception of individuals with 65 years or older living in the community.
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Background: Data on human immunodeficiency virus (HIV) infected patients receiving dialysis in Portugal is scarce. Methods: This nationwide epidemiological survey retrospectively evaluates HIV-infected patients on chronic dialysis in Portugal between 1997 and 2002. Results: Sixty-six patients were evaluated (mean age: 39.1±1.6 years, 47 men, 35 black African). Sixty-two patients started dialysis and 4 patients who were receiving dialysis had HIV seroconversion. Eighty-five percent of patients were treated in Lisbon. The annual incidence of HIV-infected patients on chronic dialysis was 0.5% in 1997 and 0.9% in 2002. Seventy-eight percent of patients were HIV-1 infected , 13% had hepatitis B and 31% hepatitis C. Sexual contact was the mode of transmission of HIV in 53% of cases. Four patients had biopsy-proved HIV-associated nephropathy. Ninety-five percent of patients were on chronic hemodialysis. Fifty percent of patients had acquired immunodeficiency syndrome. At follow-up, 12 patients died. HIV-infected CKD patient survival after starting dialysis was 80% at 3 years. Conclusion: The incidence of HIV-infected patients on chronic dialysis in Portugal has almost doubled. Widespread use of highly active antiretroviral therapy and the increasing number of black Africans from former overseas Portuguese colonies now living in Portugal are possible reasons for this large increase.
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The research presented in this paper proposes a novel quantitative model for decomposing and assessing the Value for the Customer. The proposed approach builds on the different dimensions of the Value Network analysis proposed by Verna Allee having as background the concept of Value for the Customer proposed by Woodall. In this context, the Value for the Customer is modelled as a relationship established between the exchanged deliverables and a combination of tangible and intangible assets projected into their endogenous or exogenous dimensions. The Value Network Analysis of the deliverables exchange enables an in-depth understanding of this frontier and the implicit modelling of co-creation scenarios. The proposed Conceptual Model for Decomposing Value for the Customer combines several concepts: from the marketing area we have the concept of Value for the Customer; from the area of intellectual capital the concept of Value Network Analysis; from the collaborative networks area we have the perspective of the enterprise life cycle and the endogenous and exogenous perspectives; at last, the proposed model is supported by a mathematical formal description that stems from the area of Multi-Criteria Decision Making. The whole concept is illustrated in the context of a case study of an enterprise in the footwear industry (Pontechem). The merits of this approach seem evident from the contact with Pontechem as it provides a structured approach for the enterprises to assess the adequacy of their value proposition to the client/customer needs and how these relate to their endogenous and/or exogenous tangible or intangible assets. The proposed model, as a tool, may therefore be a useful instrument in supporting the commercialisation of new products and/or services.
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We analyzed the sandflies around houses and domestic animal shelters located in residences close to forests in localities on the banks of the Araguari River, Uberlândia, MG, from February 2003 to November 2004. The phlebotomines were captured in the peridomiciliary area, where Shannon traps were utilized in the peridomicile and CDC traps in animal shelters. 2,783 specimens of sandflies were captured, 2,140 females (76.9%) and 643 males (23.1%), distributed between 17 species. The most abundant species was Nyssomyia neivai (88.1%), followed by Nyssomyia whitmani (3.1%). The presence of Lutzomyia longipalpis was also confirmed, it is the main vector of Leishmania (L.) infantum chagasi which causes visceral leishmaniasis. The presence of species involved in the transmission of leishmaniases in the municipality of Uberlândia is cause for concern. The presence of L. longipalpis indicates that its urbanization may not have been aleatory and instead occurred through the destruction of wild ecotopes. More studies of their occupation in anthropic environments need to be made.
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We conducted a serological survey to determine the presence of hantavirus infection in rodents in Uberlândia, Minas Gerais as well as to identify and characterize associated factors. Rodents were captured using Sherman live-capture traps set in rural and peri-urban environments. A total of 611 rodents were captured. There was a higher trap success in peri-urban areas (26.3%) and a higher prevalence of antibodies among rodents captured in rural areas (2.9%). Necromys lasiurus was the most common species (42.2%) and the more frequently infected (4.6%). One Calomys tener (1/141; 0.7%) and one Calomys sp. (1/14; 7.1%) were also positive for the hantavirus infection. In N. lasiurus, antibody prevalence correlated with population density (p < 0.01), age class (p = 0.003) and presence of scars (p = 0.02). The data confirm that horizontal transmission is the main mechanism that maintains the virus in nature. The higher seropositivity in N. lasiurus is consistent with genetic studies that associate this species with an Araraquara virus reservoir; the seropositivity of C. tener and Calomys sp. may indicate the occurrence of spillover infection or the presence of other circulating hantaviruses.
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A presente investigação tem como objetivo principal avaliar a relação entre as Condições de Trabalho, o Comprometimento Organizacional, a Satisfação Social, e a Saúde Mental dos trabalhadores no setor da Bricolage. É sua intenção compreender se as Condições de Trabalho são preditoras de Comprometimento Organizacional e Satisfação com as Relações Sociais, e se o Comprometimento Organizacional explica o Burnout, a Ansiedade e a Depressão destes trabalhadores. Investiga igualmente, através de análises exploratórias, a possível influência de algumas variáveis sociodemográficas e profissionais nos diversos construtos verificados. Participaram neste estudo, num universo de 564 colaboradores de organizações de venda de material de Bricolage da região Norte de Portugal, 190 trabalhadores (33,7%), sendo que 42,6% (n = 81) são do sexo Feminino e 57,4% (n = 109) do sexo Masculino. A metodologia do estudo seguiu uma abordagem quantitativa, com carácter descritivo, exploratório e preditivo, com utilização de inquérito por questionário. A recolha de dados foi feita num único momento através de uma série de instrumentos, entre os quais: Cuestionario de Condiciones de Trabajo (qCT) – Escalas Método e Ambiente; Three-Component Model of Organizational Commitment; The General Health Questionnaire (GHQ-12); World Health Organization Quality of Life – Bref (WHOQOL-Bref) – Escala das Relações Sociais; Maslach Burnout Inventory – General Survey (MBI-GS); Ficha Demográfico Profissional. As análises psicométricas destes mostraram uma validade e uma fidelidade bastante satisfatória. Os resultados obtidos neste estudo apontam, que as Condições de Trabalho são preditoras, quer do Comprometimento Organizacional, quer da Satisfação com as Relações Sociais. O Comprometimento Organizacional é, preditor significativo de maior Saúde Mental, e igualmente de menor síndrome de Burnout. As análises exploratórias mostraram diferenças significativas em termos de variáveis sociodemográficas (e.g. Idade: Comprometimento Organizacional, Saúde Mental e Burnout; Estado Civil: Condições de Trabalho; Número de Filhos: Comprometimento Organizacional). Quanto às variáveis profissionais, foram encontradas significâncias na Antiguidade (Comprometimento Organizacional e Saúde Mental) e na Função (Comprometimento Organizacional, Condições de Trabalho e Burnout). No final deste trabalho são discutidos e apresentados os principais resultados obtidos e as suas conclusões.
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SUMMARY Background. Disseminated histoplasmosis is common in AIDS patients with advanced immunosuppression in Ceará, Northeastern Brazil. The goal of this study was to determine the prevalence of Histoplasma infection in patients with HIV/AIDS living in Fortaleza, the capital of Ceará. Methods. Intradermal tests with histoplasmin (mycelial phase) were performed in 161 HIV patients with CD4 ≥ 350 cells/mm 3 . Evidence of recent illness was evaluated with immunodiffusion (ID) tests in 76 of these individuals. Results. A total of 11.8% of patients reacted to histoplasmin and 2.63% had ID test positive to Histoplasma. The presence of mango trees (Mangifera indica) in the patient neighborhood (OR = 2.870; 95% CI = 1.081-7.617; p = 0.040) and past activity involving soil (OR = 2.834; 95% CI = 1.045-7.687; p = 0.045) or visits to a farm (OR = 3.869; 95% CI = 1.189-12.591; p = 0.033) were significantly associated with Histoplasma infection. Conclusions. Patients with HIV living in Fortaleza have an expressive prevalence of infection with Histoplasma.