Socially integrative customer service (SICS) : identification of a symbiotic link with corporate social responsibility

The aim of this study is to answer the research question "can customer service be revitalised through identification of a symbiotic relationship with social responsibility, linked by people-centricity?" The concept of customer service remains weak and there has been a lack of attention to the underlying purpose: "to serve". To strengthen the theory the humanistic nature of the concept should be revised. Fundamental to this argument is the question of who is a customer? To fully discover the scope of the concept requires a broader or more specifically a societal view. Herein the theme of social corporate responsibility is critical to the recognition of the customer service network (CSN). This suggestion in isolation is useful but structural. Another aspect must be identified to validate the "service" ethos. Through this reasoning the relational theme (RT) provides for a mechanism for this to be achieved. Therefore the theory of socially integrative customer service is based on broadening and deepening the customer service concept. This study is illustrated in the context of the grocery retail sector in the Republic of Ireland. Four case studies are presented, three based on company-wide and in-store research and a fourth is a cross-company study. Results across companies indicate acceptance of the research question and show evidence to validate SICS. There is scope to further develop SICS and to build on the CSN and the RT. Finally the concept of SICS provides for a diverse basis for further research. This theory does no purport to cause a paradigm shift but does add innovation to the body of knowledge. As is the hallmark of good theoretical development, the author has aimed to keep the philosophy simple.

Data-driven system identification via evolutionary retrieval of Takagi-Sugeno fuzzy models

Systemidentification, evolutionary automatic, data-driven model, fuzzy Takagi-Sugeno grammar, genotype interpretability, toxicity-prediction

Forearm surface EMG signals recognition and muscoloskeletal system dynamics identification using intelligent computational methods

Biosignals processing, Biological Nonlinear and time-varying systems identification, Electomyograph signals recognition, Pattern classification, Fuzzy logic and neural networks methods

FMRT-Studien am auditorischen Kortex des Menschen bei der auditiven Wahrnehmung in Cocktail-Party-Situationen

Magdeburg, Univ., Fak. für Naturwiss., Diss., 2010

apoptosis-regulator c-FLIP : functional role in urothelial carcinoma and autoimmunity and identification of novel CD95 DISC-interacting proteins

Magdeburg, Univ., Fak. für Naturwiss., Diss., 2013

Visual recognition systems in a car passenger compartment with the focus on facial driver identification

Magdeburg, Univ., Fak. für Informatik, Diss., 2014

Optimal experimental design for parameter identification and model selection

Magdeburg, Univ., Fak. für Elektrotechnik und Informationstechnik, Diss., 2014

Statistical model identification : dynamical processes and large-scale networks in systems biology

Magdeburg, Univ., Fak. für Verfahrens- und Systemtechnik, Diss., 2014

Statistical model identification : dynamical processes and large-scale networks in systems biology

Magdeburg, Univ., Fak. für Verfahrens- und Systemtechnik, Diss., 2014

Identification technique of mechanism-based constitutive model for cast iron under thermo-mechanical loads

Magdeburg, Univ., Fak. für Maschinenbau, Diss., 2015

First record of Chaunus achavali (Anura, Bufonidae) from Rio Grande do Sul, Brazil, with a key for the identification of the species in the Chaunus marinus group

The bufonid toad Chaunus achavali, a recently described species known only from Uruguay, is recorded for Brazil. This species is morphologically similar to C. ictericus and C. arenarum, and several individuals were labeled in Brazilian scientific collections under these taxa. A lectotype of C. arenarum is designated. Additional field notes on C. achavali and a key for the identification of the species in the Chaunus marinus group are presented.

Freshwater sponges (Porifera, Demospongiae) indicators of some coastal habitats in South America: redescriptions and key to identification

Surveys for freshwater sponges were performed at several water bodies at sandy environments along a north-south direction of particularly the Brazilian coastal line. The results allowed for the distinction of four different species-specific environments along this coastal border. The main fact considered was the dominant or the sole recurrent occurrence of a single sponge species at one particular habitat. The first one is that of the lagoonal mesohaline habitats at the tropical and subtropical realms, indicated by Spongilla alba Carter, 1849. The second one refers to shallow ponds among dunes at the tropical area indicated by Corvoheteromeyenia heterosclera (Ezcurra de Drago, 1974). The third one is that of also shallow ponds close to the dune belt at the temperate region indicated by Racekiela sheilae (Volkmer-Ribeiro, De Rosa-Barbosa & Tavares, 1988). The fourth one is that of organically enriched environments, at the marginal areas of lagoons and mouth of small rivers, evolving towards freshwater muddy ponds and coastal swamps, not far from the ocean border: Ephydatia facunda Weltner, 1895 is the species to occupy this habitat with almost exclusiveness. The above species are thus proposed as indicators of such habitats and have their descriptions improved and that of their environments summarized. A taxonomic key based on the spicules of the four species is proposed. The results presented aim to contribute to the identification of spicules of these sponges in sediment columns recovered at the Brazilian and South American coastal area. Determination of paleo ocean borders are a present issue of upmost importance in what respects projections of timing and fluctuations of ascending/regressing sea levels.