Software and Space: Investigating How a Cosmology Research Group Enacts Infrastructure by Producing Software

Thesis (Ph.D.)--University of Washington, 2016-08

Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes

Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide significant opportunities for organizational learning. Starting from dissatisfied customer information, companies can detect service flaws and develop new products. This work presents the results of an investigation on the behavior of businesses belonging to the hotel sector in Natal, RN, through the dissatisfaction of their customers. We have sought to map the main problems presented by customers to hotels, in the perception of managers and employees, as well as to understand both the process of dissatisfactionrelated data collection, analysis, and processing, and the utilization of such information by businesses. Beyond this, we have compared the habits of organizations to the company reaction approaches described in the literature: Complaint Handling, Complaint Management, and Dissatisfaction Management. The used methodology has been based on case study. Data was collected via indepth interviews with managers and employees in six hotels, two independent ones and four belonging to national and international hotel networks. We have also made use of documents provided by the organizations, such as guest complaint registers and reports from satisfaction surveys on which content analysis was subsequently performed. The results of the investigation point to a high level of awareness in the companies concerning the importance of consumer dissatisfaction. Even though the maximum grade in the procedure scale is not achieved, it has been observed that answer to dissatisfaction is given in planned and systematic form, geared towards consumer satisfaction and improvement of products and processes. Hotel businesses still have to look into other possibilities for mapping consumer dissatisfaction, which implies, among other aspects, articulation with a range of public and private organizations in such a way as to guarantee sustainability of touristic activities in the long term

‘Why are there always three?’: The Gothic Occult in Dario Argento’s Three Mothers Trilogy

Thomas De Quincey’s essay ‘Levana and Our Ladies of Sorrow’ provided Dario Argento with the spark of an idea, which was further ignited by tales from his then wife, Daria Nicolodi, who told him of her grandmother’s stay at a music school which was run by a coven of witches. From these sources Argento came up with the mythology of The Three Mothers, which were to feature in three of his films: Suspiria (1977), Inferno (1980) and La terza madre/The Mother of Tears (2007). This article will examine the occult and esoteric sources of The Three Mothers trilogy, and explore how these references work to create a series of films that may superficially appear to use the supernatural and occult to create scares, but actually incorporate elements of Western Esotericism rather than traditional Christian images of evil. By doing this, these films transcend their apparent flaws (in terms of shallow plot and character development, a common complaint directed toward many Italian horror films) and instead imbue the mise-enscene itself with meaning, character and narrative. Although the films are situated within the Gothic genre, and in many respects follow traditional Gothic lines with witchcraft and the occult becoming synonymous with evil, I will argue that the films actually belong to the long tradition of art forms that have attempted to investigate the allure and the danger of occult exploration.

Förbättring av tillgänglighet i tillgänglighetsanpassade naturreservat

More than half a million people in Sweden are affected by some sort of disability. During recreational activities in nature areas, these people might encounter difficulties such as inadequate accessibility. The Swedish society requires that all citizens should have the same possibilities. The purpose of this thesis is to improve the accessibility for people with disabilities. The aim is to examine occurring flaws in accessible nature reserves and suggest possible improvements.The questions that will be answered are as follows:• What flaws do accessible nature reserves have, and how do they affect the visitors?• What improvements can be made in nature reserves to increase accessibility?To answer the questions, a case study was done, where five different nature areas were visited. During the case study, various flaws in the accessibility were observed and analysed. Prior to the case study, requirements and scientific research regarding accessibility was studied. Using this, suggestions for improving the accessibility were made. . Most of the improvements that could be made in the studied nature reserves were presumed to be applicable in other nature reserves in Sweden.With the case study in mind, the accessibility was considered in need of various improvements. The accessibility was studied from three out of four of the Swedish disability association’s categories; physical, communicative, and informative accessibility. The flaws that were encountered in the studied areas were due to incorrect design, or insufficient maintenance. Most of the flaws could be corrected in simple ways, but the flaws that were due to incorrect design or planning would require more work. After the case study it was discovered that supposedly “accessible” trails, according to different websites, had varying levels of accessibility. An accessible recreational area will benefit all types of visitors, not only people with disabilities. It will be more convenient and enables visits with strollers. An area cannot be made accessible for all types of visitors, but can be made accessible for as many visitors as possible.

O modelo de gestão estratégica do Ministério Público do Estado do Rio Grande do Norte: a análise da implantação do Balanced Scorecard

The goal of this research was to analyze the model of strategic management of the MPRN concerning the methodological guidelines presented by Balanced Scorecard. It is based in a theoretical referential which contemplates the themes, new public management, strategic management and Balanced Scorecard, focusing on applying the methodology in the public sector. This research is classified as descriptive and exploratory. According to the methods applied, it is a case study and, according to its approach, it is qualitative. The subjects of this research are members of the institution involved in the process of its strategic management. The data was collected by means of semi-structured interviews and document analysis, done by means of method content analysis. Concerning the goal of this research, it points out that the MPRN has not concluded the implantation cycle of Balanced Scorecard, furthermore, important flaws in the steps of organizational alingment have been identified, specially when it refers to communication policy, implementing incentive actions and focused training in developing competences. It yet reveals that the implantation of BSC has allowed the introduction of changes in the Institution dynamics to seek better results, however the MPRN has faced and has not adequately gotten over the same difficulties reported in various cases of BSC implantation in public organizations

Den nyanserade bilden av barnet : -En studie av samtalsmallar inför utvecklingssamtal på förskolan

Målet med studien är att förstå hur och vad som beskrivs och bedöms genom de samtalsmallar som används inför utvecklingssamtal på förskolan. Det är en kvalitativ studie baserad på innehållsanalys av insamlade dokument. Innehållsanalysen utfördes genom kodscheman som tas upp av Bergström och Boréus (2008). I analysarbetet har vi inspirerats av diskursanalysen. Studien är baserad på åtta samtalsmallar inför utvecklingssamtal från olika förskolor i en kommun i Mellansverige. Studien visar att samtalsmallarna innehöll flera olika sätt att beskriva och bedöma barn. Genom vårt analysarbete fann vi framför allt fem tydliga teman som utgör vårt resultat; Det lärande barnet, där barnet genom samtalsmallarna beskrivs och bedöms inom olika områden och ses som lärande eller under utveckling. Barnet som person, baserat på punkterna i samtalsmallarna som utgörs av bedömning och beskrivning av barnets personliga attribut. Det bristande barnet, med grund i samtalsmallarnas fokus på barnets tillkortakommanden och brister. Barnet i verksamhetens kontext, utifrån punkter i samtalsmallarna där verksamheten beskrivs och bedöms och Det positivt framställda barnet, grundat i till exempel uppmaningar i samtalsmallarna om att hålla samtalen i positiv anda. Tillika visar studien att flera olika barnsyner ligger till grund för hur barn ska beskrivas och bedömas i samtalsmallarna, samt att det råder motsägelser och bristande direktiv i förskolans styrdokument för utvecklingssamtalens syfte och innehåll.

Mycobacterium Tuberculosis e a resistência do bacilo de Koch

Ao longo dos últimos tempos, a Mycobacterium tuberculosis tem sido alvo de estudos mais aprofundados, visto ser um dos agentes infeciosos que mais pessoas infeta em todo mundo, quer sob a forma ativa, quer sob a forma latente. Assim sendo, têm sido desenvolvidas várias estratégias para o seu controlo e tratamento, que se mostram bastante promissoras. Atualmente existe ainda uma preocupação especial relativamente ao aparecimento de resistências ao bacilo de Kock. Desta forma, são importantes algumas medidas que promovam a diminuição destes casos de resistência, nomeadamente o supervisionamento por um profissional de saúde, como garantia que o tratamento medicamentoso é feito de forma completa e correta. Apesar de tudo, os últimos desenvolvimentos no controlo e tratamento da tuberculose apresentam algumas falhas, desde a falta de eficácia até ao aparecimento de efeitos adversos indesejados, o que alarga ainda mais o período que leva até que um novo tratamento e/ou vacina possam ser inseridos no sistema de saúde. Este trabalho tem como objetivo a revisão do estado atual dos desenvolvimentos em torno do tratamento e controlo da tuberculose nomeadamente da forma resistente, assim como o seu atual impacto na sociedade.

Novas tecnologias associadas ao retratamento endodôntico não cirúrgico

Introdução: O trabalho elaborado desenvolve o tema seguinte: Novas tecnologias associadas ao retratamento endodôntico não cirúrgico. Desde o início da medicina dentária que somos deparados com o insucesso nos tratamentos realizados, na endodôntia sendo um acontecimento regular na prática diária. Quando o tratamento Endodontico não cirúrgico não é eficaz na resolução de patologias pulpares e ocorre recidiva da patologia, é necessário a realização do retratamento endodôntico não cirúrgico. Uma vez que o retratamento endodôntico, respeita os mesmos princípios do tratamento Endodontico, sendo estes a desinfeção do sistema de canais radiculares, a sua instrumentação e obturação. Esta prática está indicada por vários motivos, anatómicos, microbiológicos, erros de instrumentação, erros de obturação e as próprias limitações dos materiais. Objetivos: Esta dissertação tem como objetivo analisar, e verificar as razões que levam a necessidade da realização de retratamentos endodônticos não cirúrgicos, aos métodos utilizados na realização de retratamentos comparando-os entre si. Tendo sido realizada uma revisão bibliográfica de modo a verificar: as causas de insucesso, limitações dos materiais, técnicas de obturação, agentes químicos e sistemas de instrumentação. Materiais e Métodos: Para a obtenção da informação necessária para a elaboração da presente dissertação, foi realizada uma pesquiza bibliográfica nas bases de dados da Pubmed, B-on, Scielo, Science Direct e no Google Académico. Através das seguintes palavras-chave: “Root canal treatment”, “Endodontic sucess”, “Endodontic retreatment”, “Endodontic Failure causes”, “Root canal retreatment materials”, “Endodontic retreatment metods”, “Chloroform”, “ProTaper, Reciproc”, “Haloten”, “Orange oil”, “Eucaliptol”, “Ultrassonic instrumentation”, “obturation material”, “root filling”. Conclusão: No trabalho realizado é possível concluir que o insucesso tem múltiplas causas, que hoje em dia existem novos métodos e técnicas que nos permitem a resolução das falhas nos tratamentos primários, sendo que estes novos métodos e técnicas se revelaram mais eficazes que os tradicionais, demonstrando uma maior probabilidade de eliminação dos fatores causais das reinfeções.

Registration-by-regression of coronary CTA and X-ray angiography

We evaluate the integration of 3D preoperative computed tomography angiography of the coronary arteries with intraoperative 2D X-ray angiographies by a recently proposed novel registration-by-regression method. The method relates image features of 2D projection images to the transformation parameters of the 3D image. We compared different sets of features and studied the influence of preprocessing the training set. For the registration evaluation, a gold standard was developed from eight X-ray angiography sequences from six different patients. The alignment quality was measured using the 3D mean target registration error (mTRE). The registration-by-regression method achieved moderate accuracy (median mTRE of 15 mm) on real images. It does therefore not provide yet a complete solution to the 3D–2D registration problem but it could be used as an initialisation method to eliminate the need for manual initialisation.

Credibilidad y confianza del comité de convivencia laboral de la Administración Municipal de Itagüí (2014 – 2015)

El acoso laboral es una problemática que aqueja a la población laboral mundial y es uno de los principales riesgos psicosociales en el trabajo, pues no sólo afecta la productividad de los trabajadores, sino que también tiene un fuerte impacto en su salud mental. En Colombia se promulgó la Ley 1010 de 2006 con el fin de combatir este flagelo, sin embargo, se cuestiona la eficacia de esta ley y las resoluciones emanadas del Ministerio del Trabajo que crean los Comités de Convivencia Laboral. El acoso laboral, continúa siendo una de las principales problemáticas que viven los empleados en Colombia, situación que no es ajena en la Administración Municipal de Itagüí. La pregunta que orientó la presente investigación fue: ¿Genera credibilidad y confianza el Comité de Convivencia Laboral entre los funcionarios de la Administración Municipal de Itagüí frente a la solución de las problemáticas relacionadas con el acoso laboral? Los resultados obtenidos a partir de una encuesta realizada a 254 funcionarios y una entrevista con los miembros del Comité de Convivencia Laboral (CCL), permite concluir que el CCL de la Administración Municipal de Itagüí, presenta fallas en la gestión que viene realizando y que existe un clima de desconfianza y falta de credibilidad hacia el comité, lo que se traduce en que la Ley 1010 de 2006 pierda eficacia instrumental en la prevención del acoso laboral en la administración municipal de Itagüí.

Multiple-Retrieval Case-Based Reasoning for Course Timetabling Problems

The structured representation of cases by attribute graphs in a Case-Based Reasoning (CBR) system for course timetabling has been the subject of previous research by the authors. In that system, the case base is organised as a decision tree and the retrieval process chooses those cases which are sub attribute graph isomorphic to the new case. The drawback of that approach is that it is not suitable for solving large problems. This paper presents a multiple-retrieval approach that partitions a large problem into small solvable sub-problems by recursively inputting the unsolved part of the graph into the decision tree for retrieval. The adaptation combines the retrieved partial solutions of all the partitioned sub-problems and employs a graph heuristic method to construct the whole solution for the new case. We present a methodology which is not dependant upon problem specific information and which, as such, represents an approach which underpins the goal of building more general timetabling systems. We also explore the question of whether this multiple-retrieval CBR could be an effective initialisation method for local search methods such as Hill Climbing, Tabu Search and Simulated Annealing. Significant results are obtained from a wide range of experiments. An evaluation of the CBR system is presented and the impact of the approach on timetabling research is discussed. We see that the approach does indeed represent an effective initialisation method for these approaches.

Multiple-retrieval case-based reasoning for course timetabling problems

The structured representation of cases by attribute graphs in a Case-Based Reasoning (CBR) system for course timetabling has been the subject of previous research by the authors. In that system, the case base is organised as a decision tree and the retrieval process chooses those cases which are sub attribute graph isomorphic to the new case. The drawback of that approach is that it is not suitable for solving large problems. This paper presents a multiple-retrieval approach that partitions a large problem into small solvable sub-problems by recursively inputting the unsolved part of the graph into the decision tree for retrieval. The adaptation combines the retrieved partial solutions of all the partitioned sub-problems and employs a graph heuristic method to construct the whole solution for the new case. We present a methodology which is not dependant upon problem specific information and which, as such, represents an approach which underpins the goal of building more general timetabling systems. We also explore the question of whether this multiple-retrieval CBR could be an effective initialisation method for local search methods such as Hill Climbing, Tabu Search and Simulated Annealing. Significant results are obtained from a wide range of experiments. An evaluation of the CBR system is presented and the impact of the approach on timetabling research is discussed. We see that the approach does indeed represent an effective initialisation method for these approaches.

Hitsauksen reaaliaikaisen NDT-tarkastuksen nykytilanne

Tämän kandidaatintyön tarkoituksena on selvittää hitsien tarkastukseen käytettyjen NDT-menetelmien nykytilannetta. Työssä kerrotaan mitä reaaliaikainen NDT-tarkastus on ja mitä menetelmiä siihen voidaan käyttää. Työn tarkoituksena on antaa lukijalle kokonaiskuva NDT-tarkastuksen nykytilasta ja siinä käytettävistä menetelmistä. Tutkimus suoritettiin kirjallisuuskatsauksena. Kirjallisuuskatsaus on luonteeltaan toteava. Lähteiden etsintä suoritettiin suurimmalta osin Internet-hakuna. NDT-tarkastusmenetelmät voidaan jakaa kahteen pääkategoriaan; pinta- ja volumetrisiin menetelmiin. Kaikki tarkastusmenetelmät eivät sovellu reaaliaikaiseen tarkastukseen. Hitsien tarkastuksessa käytetyimmät reaaliaikaiset menetelmät ovat: ultraäänitarkastus, radiografinen tarkastus, optinen spektroskopia, termografia ja pyörrevirtatarkastus. Kaikilla reaaliaikaisilla menetelmillä on omat vahvuutensa ja heikkoutensa. Työssä esitetään myös CASE-esimerkkejä reaaliaikaisesta hitsien tarkastamisesta.Tärkeimpinä johtopäätöksinä voidaan nähdä se, että hitsien NDT-tarkastuksen onnistuminen on aina hyvin tapauskohtaista ja riippuu useista muuttujista. Tästä syystä tällä hetkellä NDT-tarkastusmenetelmistä ei voi valita parasta kaikkiin käyttökohteisiin sopivaa menetelmää. Monessa prosessissa NDT-tarkastustehokkuutta ei määritä mekaanisen laitteiston mittaustarkkuus, vaan tulosten analysointiin käytettyjen algoritmien tehottomuus. Tutkimuksessa esitetään myös idea hybridi-NDT-tarkastusjärjestelmästä, jolla saataisiin havaittua tehokkaasti sekä pinta-että volumetrisia virheitä.

A metodologia de trabalgho desenvolvido pelo professor generalista

Relatório de Estágio apresentado à Escola Superior de Educação de Paula Frassinetti para obtenção de grau de Mestre em Educação Pré-Escolar e Ensino do 1º Ciclo do Ensino Básico

Early analysis of fault-attack effects for cryptographic hardware

International audience