Customer Evolution in Sales Channel Migration

This research has been triggered by an emergent trend in customer behavior: customers have rapidly expanded their channel experiences and preferences beyond traditional channels (such as stores) and they expect the company with which they do business to have a presence on all these channels. This evidence has produced an increasing interest in multichannel customer behavior and it has motivated several researchers to study the customers’ channel choices dynamics in multichannel environment. We study how the consumer decision process for channel choice and response to marketing communications evolves for a cohort of new customers. We assume a newly acquired customer’s decisions are described by a “trial” model, but the customer’s choice process evolves to a “post-trial” model as the customer learns his or her preferences and becomes familiar with the firm’s marketing efforts. The trial and post-trial decision processes are each described by different multinomial logit choice models, and the evolution from the trial to post-trial model is determined by a customer-level geometric distribution that captures the time it takes for the customer to make the transition. We utilize data for a major retailer who sells in three channels – retail store, the Internet, and via catalog. The model is estimated using Bayesian methods that allow for cross-customer heterogeneity. This allows us to have distinct parameters estimates for a trial and an after trial stages and to estimate the quickness of this transit at the individual level. The results show for example that the customer decision process indeed does evolve over time. Customers differ in the duration of the trial period and marketing has a different impact on channel choice in the trial and post-trial stages. Furthermore, we show that some people switch channel decision processes while others don’t and we found that several factors have an impact on the probability to switch decision process. Insights from this study can help managers tailor their marketing communication strategy as customers gain channel choice experience. Managers may also have insights on the timing of the direct marketing communications. They can predict the duration of the trial phase at individual level detecting the customers with a quick, long or even absent trial phase. They can even predict if the customer will change or not his decision process over time, and they can influence the switching process using specific marketing tools

Aggregazione delle query per sistemi pub/sub: il progetto SALES

I sistemi mobili rappresentano una classe di sistemi distribuiti caratterizzata dalla presenza di dispositivi portatili eterogenei quali PDA, laptop e telefoni cellulari che interagiscono tra loro mediante una rete di interconnessione wireless. Una classe di sistemi mobili di particolare interesse è costituita dai sistemi basati sul modello di interazione publish/subscribe. Secondo tale schema, i nodi all'interno di una rete possono assumere due ruoli differenti: i produttori di informazione, chiamati publisher, ed i consumatori di informazione, chiamati subscriber. Tipicamente, l'interazione tra essi è mediata da un gestore di eventi che indirizza correttamente le informazioni ricevute dai publisher verso i subscriber interessati, sulla base degli interessi espressi da questi ultimi tramite sottoscrizioni. Nella progettazione di sistemi mobili, a differenza di quelli tradizionali basati su nodi fissi, bisogna tenere conto di problemi quali la scarsa capacità computazionale dei dispositivi e la limitata larghezza di banda delle reti wireless. All'interno di tale ambito, stanno recentemente assumendo sempre maggiore importanza i sistemi context-aware, ovvero sistemi mobili che sfruttano i dati provenienti dall'ambiente circostante e dai dispositivi stessi per adattare il proprio comportamento e notificare agli utenti la presenza di informazioni potenzialmente utili. Nello studio di questi sistemi, si è notato che i nodi che si trovano nella stessa area geografica generano tipicamente delle sottoscrizioni che presentano tra loro un certo grado di similarità e coperture parziali o totali. Il gruppo di ricerca del DEIS dell’Università di Bologna ha sviluppato un'infrastruttura di supporto per sistemi mobili context-aware, chiamata SALES. Attualmente il sistema progettato non considera le similarità delle sottoscrizioni e quindi non sfrutta opportunamente tale informazione. In questo contesto si rende necessario l'adozione di opportune tecniche di aggregazione delle sottoscrizioni atte ad alleggerire la computazione dei nodi mobili e le comunicazioni tra loro. Il lavoro presentato in questa tesi sarà finalizzato alla ricerca, all'adattamento ed all'implementazione di una tecnica di aggregazione delle sottoscrizioni. Tale tecnica avrà lo scopo di rilevare e sfruttare le similarità delle sottoscrizioni ricevute dal sistema al fine di ridurne il numero; in questo modo, quando un nodo riceverà un dato, il processo di confronto tra l'insieme delle sottoscrizioni memorizzate e il dato ricevuto sarà più leggero, consentendo un risparmio di risorse computazionali. Inoltre, adattando tali tecniche, sarà possibile modulare anche il traffico dati scaturito dalle risposte alle sottoscrizioni. La struttura di questa tesi prevede un primo capitolo sui sistemi context-aware, descrivendone le principali caratteristiche e mettendo in luce le problematiche ad essi associate. Il secondo capitolo illustra il modello di comunicazione Publish/Subscribe, modello di riferimento per i moderni sistemi context-aware e per i sistemi mobili in generale. Il terzo capitolo descrive l'infrastruttura SALES sulla quale si è progettata, implementata e testata la soluzione proposta in questa tesi. Il quarto capitolo presenta le principali tecniche di aggregazione delle sottoscrizioni e spiega come possono essere adattate al contesto di questa tesi. Il quinto capitolo effettua l'analisi dei requisiti per comprendere meglio il comportamento della soluzione; seguono la progettazione e l’implementazione della soluzione su SALES. Infine, il sesto capitolo riporta in dettaglio i risultati ottenuti da alcuni degli esperimenti effettuati e vengono messi a confronto con quelli rilevati dal sistema di partenza.

El principio de neutralidad interna en el IVA

La tesis estudia el principio de neutralidad en su vertiente interna y su aplicación efectiva en el IVA. Se centra en los principales aspectos de la configuración jurídica del impuesto: derecho de deducción, exenciones y tipos reducidos. Se realiza en primer lugar una aproximación teórica al principio desde un punto de vista jurídico y también económico. Una vez construido el principio se acomete una comparación de las distintas clases de impuestos indirectos que pueden establecerse y se analiza su cumplimiento del principio de neutralidad fiscal. El énfasis es mayor en los impuestos en cascada, impuestos monofásicos minoristas y en el IVA. El objetivo de la tesis es, por tanto, concretar el contenido del principio, desarrollar sus implicaciones económicas principales y analizar el grado de cumplimiento real de la Directiva IVA. Desde el punto de vista del derecho de deducción y de las exenciones el estudio se apoya en el análisis de la jurisprudencia del Tribunal de Justicia de la Unión Europea, donde se profundizará en cuestiones como la utilización de bienes de uso mixto, la consideración de costes como directos o generales y las formas de ejercicio del exceso de deducción (devolución y compensación). Además, la tesis muestra las principales excepciones al principio de neutralidad establecidas en la Directiva IVA: prohibiciones al derecho de deducción, exenciones y tipos reducidos. En esta parte también se apoyará el estudio en la jurisprudencia del TJUE, que ha construido en gran medida los criterios de interpretación de estas excepciones. En conclusión, el objetivo de la tesis es medir si la directiva IVA cumple con el principio de neutralidad fiscal, para lo que deberá haberse especificado primero su significado concreto y se habrá debido diferenciar entre sus dos dimensiones: interna y externa.

« … Quatre sales enfants métisses ... » - Colonisation par adaptation ? Le cas de Yaoundé.

The article wants to describe, how far colonial administration accepted to adopt local policies of colonized societies. The case study is about the early years of the Jaunde station in German Kamerun. / Le présent article pose la question de savoir jusqu’à quel niveau le pouvoir colonial allemand a été prêt à s'adapter à la situation sociale qu'il a trouvé sur place. La question est traitée à l'exemple de l'histoire du poste de Jaunde (Yaoundé) au Kamerun allemand. // Cameroun (1884-1916), Yaoundé, Georg August Zenker (1855-1922), Richard Kund (1852–1904), Hans Tappenbeck (1861-1889), Kurt von Morgen (1858-1928), Hans Dominik (1870-1910), Essono Ela, Omgba Bisogo, Jaunde, Kamerun, Colonisation allemande

Full Cups, Full Coffers: Tax Strategies and Consumer Culture in the Early Modern German Cities

During the sixteenth and seventeenth centuries, the excise taxes (Ungeld) paid by town residents on the consumption of beer, wine, mead and brandy represented the single most important source of civic revenue for many German cities. In a crisis, these taxes could spike to 70-80% of civic income. This paper examines civic budgets and 'behind-the-scenes' deliberations in a sample of towns in southern Germany in order to illuminate how decisions affecting consumer taxes were made. Even during the sobriety movements of the Reformation and post-Reformation period, tax income from drinkers remained attractive to city leaders because the bulk of the excise tax burden could easily be shifted away from privileged members of society and placed on the population at large. At the same time, governments had to maintain a careful balance between what they needed in order to govern and what the consumer market could bear, for high taxes on drinks were also targeted in many popular revolts. This led to nimble politicking by those responsible for tax decisions. Drink taxes were introduced, raised, lowered and otherwise manipulated based not only on shifting fashions and tastes but also on the degree of economic stress faced by the community. Where civic rulers were successful in striking the right balance, the rewards were considerable. The income from drink sales was a major factor in how the cities of the Empire survived the wars and other crises of the early modern period without going into so much debt that they lost their independence.

Full Cups, Full Coffers: Tax Strategies and Consumer Culture in the Early Modern German Cities

During the sixteenth and seventeenth centuries, the excise taxes (Ungeld) paid by town residents on the consumption of beer, wine, mead and brandy represented the single most important source of civic revenue for many German cities. In a crisis, these taxes could spike to 70–80% of civic income. This paper examines civic budgets and ‘behind-the-scenes’ deliberations in a sample of towns in southern Germany in order to illuminate how decisions affecting consumer taxes were made. Even during the sobriety movements of the Reformation and post-Reformation period, tax income from drinkers remained attractive to city leaders because the bulk of the excise tax burden could easily be shifted away from privileged members of society and placed on the population at large. At the same time, governments had to maintain a careful balance between what they needed in order to govern and what the consumer market could bear, for high taxes on drinks were also targeted in many popular revolts. This led to nimble politicking by those responsible for tax decisions. Drink taxes were introduced, raised, lowered and otherwise manipulated based not only on shifting fashions and tastes but also on the degree of economic stress faced by the community. Where civic rulers were successful in striking the right balance, the rewards were considerable. The income from drink sales was a major factor in how the cities of the Empire survived the wars and other crises of the early modern period without going into so much debt that they lost their independence.