The maternity journey in an organisational context : a case study

The transition to motherhood is a significant life event impacting on all spheres of a woman's life. In an organisational context, changes to women's relationships with their employer and to their social identity occur as they adjust to their new role. A case study was undertaken to describe and compare the workplace experiences of three female employees from one health organisation who were either preparing to commence, currently on or recently returned to work from maternity leave. At all stages of the maternity journey, women expected flexibility from their employer in negotiating their return to work and managing parenting responsibilities. Women's obligations to their employer included being open about their capacity to work and parenting situations which may interfere with their work, as well as maintaining their work performance. Within a supportive work environment that included a shared identity with managers who were also mothers, women's social identity as a worker was not significantly threatened and did not change. Social identity change may be most apparent during the transition to first-time motherhood.

The social side of social media : technology or collaboration?

This paper discusses how course design may draw upon social media in order to teach students appropriate skills for a network society in the context of team-work based learning. The emphasis is not upon web 2.0 and social media as inherently suited to providing educational solutions, but upon the ways in which they can be adapted by course designers within the framework of explicit learning objectives. More specifically, we provide a case study of how the use of social media in a blended or wholly-online learning environment provides affordances for team-based collaborative learning, especially when incorporated within a course design that encourages independent, self-directed and authentic learning. This paper argues we need to assess the social aspects of social media, rather than upon the technological, that is, avoid the fetishisation of 'apps,' through the creation of assessment that alternately foregrounds a critical appraisal of web 2.0 technologies and places onus upon the students to develop, with guidance, teamwork skills and processes. We provide an example of how it is possible to integrate web 2.0 technologies into their learning processes and assessment, in order to teach about the realities of collaborating with others in small teams in a work environment increasingly mediated by the Internet. In order to achieve these learning outcomes, course design needs to balance scaffolding with the need to place the imperative for learning specific content and skills upon the students, the latter through the provision of assessment outcomes and resources that the students need to work towards together.

Digital technology to support students’ socioscientific reasoning about environmental issues

Scientific expertise and outcomes often give rise to controversy. An educational response that equips students to take part in such discussions is the teaching of socially acute questions (SAQs). With SAQs, the understanding of uncertainty, risk and how knowledge is developed is central. This study explores the way in which students from different disciplines and different continents are brought together via a digital platform to explore SAQs about environmental issues (a green algae outbreak linked to release of fertilisers along the coast of Brittany; the construction of a desalination plant near Melbourne to produce freshwater; and changes in meat consumption on a global scale, with regard to population projections in 2050). We have developed frameworks for looking at the quality of the collective reasoning and at the nature of students’ interactions, so that we can analyse the organisation of the learning communities and the building of collegial expertise. The results show that interdisciplinary discussions, especially on an international scale, foster the understanding of complex situations. In this paper, we discuss the modalities of one didactic scenario to enhance critical thinking and collaborative work, and to provide space for learners to support argumentation.

The effectiveness of health interventions in cardiovascular risk reduction among emergency service personnel

Purpose
The physical demands and hazards associated with emergency service work place particular stress on responders’ cardiovascular systems. Indeed, cardiovascular disease (CVD) is a significant problem for emergency service personnel. Although it may be difficult to alter the cardiovascular health hazards associated with the work environment, it is possible for personnel to control their modifiable CVD risk factors, cardiovascular fitness levels and subsequently, reduce their CVD risk. This review aimed to determine the effectiveness and methodological quality of health interventions designed to mitigate CVD risk in emergency service personnel.

Methods
A literature search of electronic journal databases was performed. Sixteen relevant studies were assessed for methodological quality using a standardised assessment tool. Data regarding the effectiveness of each intervention were extracted and synthesised in a narrative format.

Results
Fifteen studies were rated ‘Weak’ and one study was rated ‘Strong’. Interventions which combined behavioural counselling, exercise and nutrition were more effective in improving cardiovascular health than nutrition, exercise or CVD risk factor assessment-based interventions alone. Further, CVD risk factor assessment in isolation proved to be an ineffective intervention type to reduce CVD risk.

Conclusion
Combined interventions appear most effective in improving the cardiovascular health of emergency service personnel. Accordingly, fire and emergency service agencies should consider trialling multifaceted interventions to improve the cardiovascular health of personnel and avoid interventions focused only on one of nutrition, exercise or CVD risk factor assessment. However, as most studies were methodologically weak, further studies of a higher methodological quality are needed.

Workplace bullying a risk for permanent employees

Objective: We tested the hypothesis that the risk of experiencing workplace bullying was greater for those employed on casual contracts compared to permanent or ongoing employees. Methods: A cross-sectional population-based telephone survey was conducted in South Australia in 2009. Employment arrangements were classified by self-report into four categories: permanent, casual, fixed-term and self-employed. Self-report of workplace bullying was modelled using multiple logistic regression in relation to employment arrangement, controlling for sex, age, working hours, years in job, occupational skill level, marital status and a proxy for socioeconomic status. Results: Workplace bullying was reported by 174 respondents (15.2%). Risk of workplace bullying was higher for being in a professional occupation, having a university education and being separated, divorced or widowed, but did not vary significantly by sex, age or job tenure. In adjusted multivariate logistic regression models, casual workers were significantly less likely than workers on permanent or fixed-term contracts to report bullying. Those separated, divorced or widowed had higher odds of reporting bullying than married, de facto or never-married workers. Conclusions: Contrary to expectation, workplace bullying was more often reported by permanent than casual employees. It may represent an exposure pathway not previously linked with the more idealised permanent employment arrangement. Implications: A finer understanding of psycho-social hazards across all employment arrangements is needed, with equal attention to the hazards associated with permanent as well as casual employment.

Patterns and perceptions of physical activity and sedentary time in male transport drivers working in regional Australia

 Abstract

Objective: To objectively measure physical activity (PA) patterns and sedentary time, and explore perceptions of workplace PA opportunities in regional male transport workers.

Methods: A multi-method study involving 28 drivers (52.4±9.69years) working at a bus company in South-East Queensland, Australia. PA was measured using accelerometers (n=23) to determine the proportion of time spent in sedentary (<150 cpm), light (151–2,689 cpm) and moderate+ (≥2,690 cpm) intensity categories. Paired sample t-tests were used to evaluate differences between categories on a workday/off-workday (n=16), and during work/non-work time (n=15). Interviews were conducted with 28 drivers and six managers to explore perceptions and ideas relating to workplace PA opportunities.

Results: Sedentary time was significantly higher on off-work (64% of wear time) than work (52%) days (p<0.05), while the opposite was the case for light intensity time (off-workday=33%; workday=44%; p<0.05). On workdays, sedentary time was significantly lower when employees were working (44%) than when not working (60%; p<0.05). No significant differences were found for time spent in moderate+ PA. Driver perceptions indicated that PA opportunities (walking club and corporate gym membership) were being adopted by some drivers. However, at this depot, perceived health issues and organisational barriers (shift work and irregular driving routines), tended to preclude some drivers from engaging with these opportunities.

Conclusions: Findings contest the notion that a sedentary occupation such as driving necessitates an inactive work environment.

Implications: This research informs ongoing intervention efforts to target inactive drivers who are struggling to take advantage of existing workplace-related PA opportunities.

Police officers' perceptions of the challenges involved in internet child exploitation investigation

Purpose
The purpose of this paper is to explore police officers’ perceptions of the challenges and work stressors of working in Internet Child Exploitation (ICE) investigation.

Design/methodology/approach
Participants were a heterogeneous sample of 32 ICE investigators across nine Australian jurisdictions. Officers’ perceptions of ICE work were elicited via individual, open-ended, anonymous, telephone interviews, which focused on both the nature and impact of work-related stressors and challenges.

Findings
Thematic analysis revealed that viewing ICE material was not perceived to be a major stressor or particularly traumatic facet of ICE investigation. Rather, the challenges related to three areas; work relationships, workload and resources and the physical environment. Participants also suggested some improvements to their work environment which could reduce the impact of these challenges.

Practical implications
The stressors identified by ICE investigators in this study place physical, psychological and social restrictions on investigative capacity. Modifications to the workplace environment that facilitate more effective professional collaboration, reduce workload and enhance investigator efficiency and functionality of the physical work environment would likely reduce the potential for harm associated with ICE investigation and improve ICE investigators’ capacity to perform their role.

Originality/value

Development of guidelines for workplace prevention of mental health problems : a Delphi consensus study with Australian professionals and employees

The purpose of the research was to conduct a Delphi expert consensus study (with employer, health professional and employee experts) to develop guidelines for the workplace prevention of mental health problems. A systematic review of websites, books, pamphlets and journal articles was conducted; a 363-item survey developed; and 314 strategies were endorsed as essential or important by at least 80% of all three panels. The endorsed strategies provided information on: creating a positive work environment; reducing job strain; rewarding employee efforts; workplace fairness; provision of supports; supportive change management; provision of training; provision of mental health education; and employee responsibilities.

Iterative development of Stand Up Australia : a multi-component intervention to reduce workplace sitting

Sitting, particularly in prolonged, unbroken bouts, is widespread within the office workplace, yet few interventions have addressed this newly-identified health risk behaviour. This paper describes the iterative development process and resulting intervention procedures for the Stand Up Australia research program focusing on a multi-component workplace intervention to reduce sitting time. The development of Stand Up Australia followed three phases. 1) Conceptualisation: Stand Up Australia was based on social cognitive theory and social ecological model components. These were operationalised via a taxonomy of intervention strategies and designed to target multiple levels of influence including: organisational structures (e.g. via management consultation), the physical work environment (via provision of height-adjustable workstations), and individual employees (e.g. via face-to-face coaching). 2) Formative research: Intervention components were separately tested for their feasibility and acceptability. 3) Pilot studies: Stand Up Comcare tested the integrated intervention elements in a controlled pilot study examining efficacy, feasibility and acceptability. Stand Up UQ examined the additional value of the organisational- and individual-level components over height-adjustable workstations only in a three-arm controlled trial. In both pilot studies, office workers’ sitting time was measured objectively using activPAL3 devices and the intervention was refined based on qualitative feedback from managers and employees. Results and feedback from participants and managers involved in the intervention development phases suggest high efficacy, acceptance, and feasibility of all intervention components. The final version of the Stand Up Australia intervention includes strategies at the organisational (senior management consultation, representatives consultation workshop, team champions, staff information and brainstorming session with information booklet, and supportive emails from managers to staff), environmental (height-adjustable workstations), and individual level (face-to-face coaching session and telephone support). Stand Up Australia is currently being evaluated in the context of a cluster-randomised controlled trial at the Department of Human Services (DHS) in Melbourne, Australia. Stand Up Australia is an evidence-guided and systematically developed workplace intervention targeting reductions in office workers’ sitting time.

Ethical challenges associated with providing continence care in residential aged care facilities : findings from a grounded theory study

A person-centred approach to care in residential aged care facilities should uphold residents’ rights to independence, choice, decision-making, participation, and control over their lifestyle. Little is known about how nurses and personal care assistants working in these facilities uphold these ideals when assisting residents maintain continence and manage incontinence. The overall aim of the study was to develop a grounded theory to describe and explain how Australian residents of aged care facilities have their continence care needs determined, delivered and communicated. This paper presents and discusses a subset of the findings about the ethical challenges nurses and personal care assistants encountered whilst providing continence care. Grounded theory methodology was used for in-depth interviews with 18 nurses and personal care assistants who had experience of providing, supervising or assessing continence care in any Australian residential aged care facility, and to analyse 88 hours of field observations in two facilities. Data generation and analysis occurred simultaneously using open coding, theoretical coding, and selective coding, until data were saturated. While addressing the day-to-day needs of residents who needed help to maintain continence and/or manage incontinence, nurses and personal care assistants struggled to enable residents to exercise choice and autonomy. The main factor that contributed to this problem was that the fact that nurses and personal care assistants had to respond to multiple, competing, and conflicting expectations about residents’ care needs. This situation was compounded by workforce constraints, inadequate information about residents’ care needs, and an unpredictable work environment. Providing continence care accentuated the ethical tensions associated with caregiving. Nurses’ and personal care assistants’ responses were mainly characterised by highly protective behaviours towards residents. Underlying structural factors that hinder high quality continence care to residents of aged care facilities should be urgently addressed.

The role of general and specific stressors in the health and well-being of call centre operators

The call centre industry has developed a reputation for generating a highly stressful work environment with high absenteeism and turnover rates. Research has identified role ambiguity, role conflict, role overload, and work-family conflict as common stressors in other settings. Call centre research has additionally identified performance monitoring, job design and job opportunities as call centre specific stressors.OBJECTIVE AND METHODS: This study investigated the impact of the identified stressors on burnout, somatic symptomology, and turnover intent among 126 call centre representatives (CCRs) from 11 call centres in metropolitan Melbourne, Australia.

Uma análise empírico-exploratória acerca do impacto do teletrabalho na carreira do teletrabalhador

This dissertation aims at understanding the impacts of telework in the teleworker's career by means of an empiric-exploratory analysis. To this end, we have analyzed the speech of teleworkers of an American multinational company in order to achieve an interpretation capable of identifying common aspects of said speeches. In this process, we have also dealt with issues such as infrastructure, social isolation, productivity, familiar environment, contact with other co-workers, allocation of private and work hours, and elements which motivated the choosing of work option. These factors were highly important for providing a better understanding of the work environment, and for completely covering the impacts of telework in the teleworker¿s career.

Estrutura organizacional do tipo network e a satisfação no trabalho

Muitos historiadores afirmam que estamos iniciando uma nova era, a era do conhecimento, da informação, a era digital. Surgem duas grandes armas estratégicas nesse novo ambiente global, para que as empresas sejam competitivas no século vinte e um: a criatividade e a integração. E muitas empresas estão adotando uma nova estrutura organizacional, a estrutura do tipo network, como solução para a gerência da criatividade e da integração. Essa estrutura não se preocupa com novas maneiras de manipular subordinados em vantagem própria. Ao contrário, ela nos desafia a repensar o básico: nossos valores, atitudes e considerações a respeito de liderança, trabalho e tempo. As estruturas hierárquicas convencionais não proporcionam a agilidade de resposta requerida pelo mercado atualmente, devido à burocracia por trás de todas as atividades. As pessoas especializam-se em pequenas atividades, perdendo o sentido do trabalho e a motivação intrínseca. E uma vez que as pessoas são crescentemente reconhecidas como o capital mais importante de qualquer empreendimento, a desmotivação se toma desastrosa para o futuro de qualquer negócio. A reciprocidade empresa-indivíduo é essencial. Esta dissertação pretende analisar o fator humano nos trabalhos realizados dentro da estrutura de network, traçando-se um paralelo entre as propostas dessa estrutura e as necessidades humanas, demonstrando a relação existente entre a estrutura organizacional da criatividade e da integração e a satisfação no trabalho. Iniciamente, apresenta-se uma revisão bibliográfica, sob três diferentes enfoques. Primeiro, explica-se como as transformações mundiais estão afetando a estratégia das empresas. Depois, mostra-se o impacto da estratégia do século vinte e um dentro da organização. Por fim, focaliza-se o lado psicológico do ser humano, suas necessidades, tais quais a autonomia, a competência e o relacionamento interpessoal, os fatores de satisfação intrínsecos e extrínsecos. Assim, pode-se avaliar o impacto de uma nova estrutura organizacional na motivação dos funcionários. A seguir, apresenta-se o projeto de uma pesquisa-piloto dos fatores de satisfação mais relevantes para as pessoas, confirmando-se a importância dos fatores de satisfação intrínsecos. Mostra-se também que os índices de satisfação são diretamente afetados pelo ambiente empresarial onde atuam, de acordo com seu grau de autonomia. Então, são mostradas as conclusões do trabalho e recomendações práticas para mudanças na estrutura organizacional dentro de uma empresa, seus custos e como elas devem ser administradas no longo prazo.

Análise crítica do cyberslacking nas estruturas organizacionais

A Internet é um hoje um instrumento fenomenal de pesquisa e informação, e rapidamente entrou na vida das pessoas. Sua utilização proporciona uma sensação de liberdade e descobertas. Este estudo pretende discorrer sobre o entrada da Internet nas organizações e um fenômeno decorrente chamado "Cyberslackíng', que passou a designar o uso de equipamentos e sistemas informáticos dispostos pelo empregador para fins particulares, no ambiente de trabalho. A pesquisa foi conduzida com executivos das empresas da cidade de Curitiba-Paraná, que possuíam formação universitária e tinham acesso à Internet tanto nos escritórios como nas respectivas residências. O ponto central do trabalho foi identificar se a entrada da Internet nas organizações alterou as estruturas e as formas de controle sobre o trabalho. Posicionou-se a Internet no ambiente de trabalho, as empresas e respectivas estruturas organizacionais inseridas no regime de produção. A proposta do trabalho consistiu em realizar uma análise crítica sobre o tema. Nesse sentido, apresenta-se uma revisão de literatura fundamentada nos autores da Escola de Frankfurt, tendo sido avaliadas as estruturas organizacionais, a racionalidade do comportamento do trabalhador, a questão dos controles e autoridade. Também foi estudado o novo modelo de organização do trabalho pós-fordistas e como o trabalhador foi conduzido para se tornar cada vez mais conectado às empresas. Analisaram-se a influência das novas tecnologias sobre as estruturas de trabalho e as adequações adotadas pelo capital após sua introdução nestes ambientes e, principalmente, a questão dos controles exercidos sobre os trabalhadores e os aspectos legais envolvidos neste novo paradigma de trabalho. Conclui-se que as organizações já vêm se adaptando às mudanças econômicas mundiais e também tecnológicas ao longo dos anos, criando novos mecanismos de controle sobre o trabalho, envolvendo os trabalhadores dentro dos sistemas e se aproveitando de fatores externos como o nível de desemprego, aliado à racionalidade do trabalhador, para garantir maior produtividade e eficiência.O cyberslackíng foi condenado pelos próprios trabalhadores devido aos riscos que pode apresentar ao sistema de informação das empresas e, conseqüentemente, ao seu trabalho, mas é considerado um instrumento de fuga para as pressões do sistema impostos pelo capital.