Enhancing Customer Knowledge and Its Sharing At a Paper Production Line

This study has been made for specific paper production line at an international forest industry company in Finland. The main purpose for the study was a need to examine the current situation of the customer knowledge and its’ sharing at case production line, recognize the problems in it and finally, find out the improvement actions. The study is composed of theoretical and empirical parts. In theoretical part, knowledge management and information sharing in addition to customer knowledge management are presented. Empirical data from case production line was collected by using survey questionnaires. The results are analyzed in discussion and conclusions and finally, study ends with summary which includes recommendations. Based on the study, the amount and quality of customer knowledge and gaining and transferring the customer knowledge were found as the main challenges. The proposed solutions were discovered from moving towards more dynamic operating environment and in the area of customer knowledge management, especially from the communities of creation.

Disputatio pro articulo VIII. Libri concordiae

Painovuosi nimekkeestä.

Disputatio pro articulo V. Libri concordiae

Arkit: A-B4.

Disputatio pro articulo IV. Libri concordiae

Arkit: A-C4.

Disputatio pro articulo II. Libri concordiae

Arkit: A-C4 D2.

Disputatio pro articulo VI. Libri concordiae

Arkit: A-C4.

Disputatio pro articulo XI. Libri concordiae

Painovuosi nimekkeestä.

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Arkit: 1 arkintunnukseton lehti, A-B4 C3.

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Dedicatio: Gudmundus Höök, Petrus Hagelberg, Erlandus Colliander, Erlandus Dryselius, Nicolaus Flint, Jonas Svalander, Zacharias Melovius, Matthias Olai, Johannes Dräfling, Nicolaus Ingerman, Laurentius Krokius, Zacharias Collander, Ericus Erling, Gabriel Hagelman.

Validissima quaedam rationum momenta pro positivâ formarum substantialium in sphaerâ naturali existentiâ

Grat.: Petrus Laurbecchius, Enevald. Sven., Jacob. Flachsenius, Johannes Flachsenius, Simon Tålpo, And. Wanochius.

Examen argumentorum praecipuorum pro existentia Dei

Arkit: 1 arkintunnukseton lehti, A-B4.

De interpolatione pro determinanda vitri dilatatione a calorico

Dedicatio: Johannes Snellman.

Disputatio pro articulo III. Libri concordiae

Arkit: A-C4.

Disputatio pro articulo VII. Libri concordiae

Painovuosi nimekkeestä.

De longitudine penduli simplicis pro Aboa determinanda

Dedicatio: Simon Appelgren.