Public service reform and the role of the Auditor General /

The objective of this thesis is to study the involvement of the Auditor General in the proposal, implementation and review of major public service reform initiatives during a period spanning nearly forty years, from the early 1960s to 2001 . This period began with the Glassco Commission and concludes at the end of the term in office of Auditor General Denis Desautels in 2001. It has been demonstrated throughout this work that the role of the OAG has varied, from proponent to critic, from instigator to reviewer. In the past forty years the OAG's mandate has changed to meet the requirements of critical analysis of government operations and this has been aptly demonstrated in the office's relationship to the issue of public service reform. It has been argued that many of the problems facing the public service are cultural in nature. Reform initiatives have taken on a number of various forms with each addressing a different set of priorities. However, there has been a great deal of consistency in the cultural values that these initiatives articulate. Throughout this thesis attention has been paid to values. Values define a culture and cultural change is required within the Canadian federal public service. How and when this cultural change will occur is but one question to be answered. During the period under consideration in this thesis the government undertook several significant public service reform initiatives. Those examined in this thesis include: The Royal Commission on Government Organization, The Special Committee on the Review of Personnel Management and the Merit Principle, The Royal Commission on Financial Management and Accountability, Increased Ministerial Authority and Accountability, Public Service 2000, Program Review and finally La Releve. The involvement, or interest, of the Auditor General's Office on the subject of public service reform is generally articulated through the means of its annual reports to Parliament although there have been supplementary undertakings on this issue. Such material relevant to this study include: Towards Better Governance: Public Service Reform in New Zealand (1984-94) and its Relevance to Canada and Reform in the Australian Public Service. Annual reports to Parliament include: "Values, Service and Performance," (1990), "Canada's Public Service Reform and Lessons Learned from Selected Jurisdictions," (1993), "Maintaining a Competent and Efficient Public Service," (1997), and "Expenditure and Work Force Reduction in Selected Departments,"

Management Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centre

Call centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.

Ontario Forest Industries Association records, 1900-1989, n.d.

The Ontario Forest Industries Association (OFIA) was founded in 1944. It is a provincial trade association that represents member companies who produce a wide range of products, including pulp, paper, paperboard, lumber, panelboard, plywood and veneer. The OFIA works with its member companies to address issues of common interest and concern, and communicates these issues to the appropriate government, industrial or business sector. The Ontario Forest Information Service represented the OFIA from 1951 to 1988 as the publishers of their industry periodicals. Bush News was the first periodical published by the Service for the OFIA and ran until 1964, when it was replaced by Ontario Logger. In 1968, the name was changed to The Logger. In 1970, this was replaced by The Forest Scene. This new periodical was a departure from the earlier versions, which had served primarily as an internal communication system for the industry. The Forest Scene adopted a new format and editorial approach, emphasizing outdoor activities, recreation, hunting and fishing, conservation, and forestry operations and methods, thus appealing to a much wider readership. The Forest Scene ceased publication in 1988.

Programa y material didáctico en apoyo de la materia de post-grado administración de operaciones [por] Lilia Raquel Mercado Longoria

Tesis (Maestría en Ciencias de la Administración con Especialidad en Investigación de Operaciones) U.A.N.L.

Vestiges industriels montréalais : appropriations, rôles et enjeux sociaux

Pour respecter les droits d’auteur, la version électronique de ce mémoire a été dépouillée de ses documents visuels et audio‐visuels. La version intégrale du mémoire [de la thèse] a été déposée au Service de la gestion des documents et des archives de l'Université de Montréal.

L'influence de la culture organisationnelle sur l'épuisement professionnel ; étude comparative entre cols blancs et policiers d'un service de police urbain.

Ce mémoire élaboré dans le cadre d'une étude plus vaste sur la santé mentale au travail étudie l'effet de la culture organisationnelle ainsi que certains facteurs du travail comme la supervision abusive, la latitude décisionnelle, l'utilisation des compétences, l'autorité décisionnelle, les demandes psychologiques, le soutien social ainsi que l'horaire de travail sur l'épuisement professionnel et ses trois dimensions. Ces facteurs, à l'exception de la culture organisationnelle ont fait l'objet d'études approfondies dans le passé. Ce mémoire se base sur un modèle connu et régulièrement utilisé mesurant l'effet de ces facteurs du travail sur la santé mentale. Ce modèle est communément appelé le modèle demandes-contrôle de Karasek. L'échantillon à l'étude est constitué de 384 policiers et travailleurs cols blancs travaillant pour le service de police de la Ville de Montréal. La récolte des données à été effectuée en 2008 et 2009. Ce mémoire confirme en partie les résultats fréquemment observés dans les études sur le sujet. La supervision abusive, les demandes psychologiques et certains types de culture augmentent le niveau d'épuisement professionnel. D'autres variables comme la latitude décisionnelle et certains autres types de culture organisationnelle réduisent le niveau d'épuisement professionnel.

Consequence modelling,vulnerability assessment and fuzzy fault tree analysis of hazardous storages in an industrial area

The hazards associated with major accident hazard (MAH) industries are fire, explosion and toxic gas releases. Of these, toxic gas release is the worst as it has the potential to cause extensive fatalities. Qualitative and quantitative hazard analyses are essential for the identitication and quantification of the hazards associated with chemical industries. This research work presents the results of a consequence analysis carried out to assess the damage potential of the hazardous material storages in an industrial area of central Kerala, India. A survey carried out in the major accident hazard (MAH) units in the industrial belt revealed that the major hazardous chemicals stored by the various industrial units are ammonia, chlorine, benzene, naphtha, cyclohexane, cyclohexanone and LPG. The damage potential of the above chemicals is assessed using consequence modelling. Modelling of pool fires for naphtha, cyclohexane, cyclohexanone, benzene and ammonia are carried out using TNO model. Vapor cloud explosion (VCE) modelling of LPG, cyclohexane and benzene are carried out using TNT equivalent model. Boiling liquid expanding vapor explosion (BLEVE) modelling of LPG is also carried out. Dispersion modelling of toxic chemicals like chlorine, ammonia and benzene is carried out using the ALOHA air quality model. Threat zones for different hazardous storages are estimated based on the consequence modelling. The distance covered by the threat zone was found to be maximum for chlorine release from a chlor-alkali industry located in the area. The results of consequence modelling are useful for the estimation of individual risk and societal risk in the above industrial area.Vulnerability assessment is carried out using probit functions for toxic, thermal and pressure loads. Individual and societal risks are also estimated at different locations. Mapping of threat zones due to different incident outcome cases from different MAH industries is done with the help of Are GIS.Fault Tree Analysis (FTA) is an established technique for hazard evaluation. This technique has the advantage of being both qualitative and quantitative, if the probabilities and frequencies of the basic events are known. However it is often difficult to estimate precisely the failure probability of the components due to insufficient data or vague characteristics of the basic event. It has been reported that availability of the failure probability data pertaining to local conditions is surprisingly limited in India. This thesis outlines the generation of failure probability values of the basic events that lead to the release of chlorine from the storage and filling facility of a major chlor-alkali industry located in the area using expert elicitation and proven fuzzy logic. Sensitivity analysis has been done to evaluate the percentage contribution of each basic event that could lead to chlorine release. Two dimensional fuzzy fault tree analysis (TDFFTA) has been proposed for balancing the hesitation factor invo1ved in expert elicitation .

Development of Free Space Method for Material Characterisation and GPR Study & A Case Study on Biological Samples

The thesis mainly focuses on material characterization in different environments: freely available samples taken in planar fonn, biological samples available in small quantities and buried objects.Free space method, finds many applications in the fields of industry, medicine and communication. As it is a non-contact method, it can be employed for monitoring the electrical properties of materials moving through a conveyor belt in real time. Also, measurement on such systems at high temperature is possible. NID theory can be applied to the characterization of thin films. Dielectric properties of thin films deposited on any dielectric substrate can be determined. ln chemical industry, the stages of a chemical reaction can be monitored online. Online monitoring will be more efficient as it saves time and avoids risk of sample collection.Dielectric contrast is one of the main factors, which decides the detectability of a system. lt could be noted that the two dielectric objects of same dielectric constant 3.2 (s, of plastic mine) placed in a medium of dielectric constant 2.56 (er of sand) could even be detected employing the time domain analysis of the reflected signal. This type of detection finds strategic importance as it provides solution to the problem of clearance of non-metallic mines. The demining of these mines using the conventional techniques had been proved futile. The studies on the detection of voids and leakage in pipes find many applications.The determined electrical properties of tissues can be used for numerical modeling of cells, microwave imaging, SAR test etc. All these techniques need the accurate determination of dielectric constant. ln the modem world, the use of cellular and other wireless communication systems is booming up. At the same time people are concemed about the hazardous effects of microwaves on living cells. The effect is usually studied on human phantom models. The construction of the models requires the knowledge of the dielectric parameters of the various body tissues. lt is in this context that the present study gains significance. The case study on biological samples shows that the properties of normal and infected body tissues are different. Even though the change in the dielectric properties of infected samples from that of normal one may not be a clear evidence of an ailment, it is an indication of some disorder.ln medical field, the free space method may be adapted for imaging the biological samples. This method can also be used in wireless technology. Evaluation of electrical properties and attenuation of obstacles in the path of RF waves can be done using free waves. An intelligent system for controlling the power output or frequency depending on the feed back values of the attenuation may be developed.The simulation employed in GPR can be extended for the exploration of the effects due to the factors such as the different proportion of water content in the soil, the level and roughness of the soil etc on the reflected signal. This may find applications in geological explorations. ln the detection of mines, a state-of-the art technique for scanning and imaging an active mine field can be developed using GPR. The probing antenna can be attached to a robotic arm capable of three degrees of rotation and the whole detecting system can be housed in a military vehicle. In industry, a system based on the GPR principle can be developed for monitoring liquid or gas through a pipe, as pipe with and without the sample gives different reflection responses. lt may also be implemented for the online monitoring of different stages of extraction and purification of crude petroleum in a plant.Since biological samples show fluctuation in the dielectric nature with time and other physiological conditions, more investigation in this direction should be done. The infected cells at various stages of advancement and the normal cells should be analysed. The results from these comparative studies can be utilized for the detection of the onset of such diseases. Studying the properties of infected tissues at different stages, the threshold of detectability of infected cells can be determined.

Materials Managenent Practices in Major Public Sector Undertakings in India

One of the basic functions of management is to employ capital efficiently so as to provide maximum customer service and earn a profit in the proces1s. It is possible to achieve these objectives in different ways with the given amount of capital, either by maximising the output or by maximising the margin of profit or by a combination of both these methods. This would mean that the management must try to make this capital work as fast as possible, which is often difficult to achieve under the present conditions of the factors of production. It is also not possible to increase extensively the margin of profit due to competition in business and in this process the capital turn over and productivity of capital often becomes totally ineffective. Several modern techniques have been developed and employed by managers to remedy this situation. Among these, materials management has become one of the most effective methods to achieve both the above goals. Materials management enables a manager to improve productivity of capital by reducing material costs, preventing blocking up of large working capital for long periods and improving the capital turn over This study examines the working of materials management departments in public sector undertakings in India and Suggests méthods to improve its efficiency.

Foreign exchange reserves in India and China

Professor Irma Glicman Adelman, an Irish Economist working in California University at Berkely, in her research work on ‘Development Over Two Centuries’, which is published in the Journal of Evolutionary Economics, 1995, has identified that India, along with China, would be one of the largest economies in this 21st Century. She has stated that the period 1700 - 1820 is the period of Netherlands, the period 1820 - 1890 is the period of England the period 1890 - 2000 is the period of America and this 21st Century is the century of China and India. World Bank has also identified India as one of the leading players of this century after China. India will be third largest economy after USA and China. India will challenge the Global Economic Order in the next 15 years. India will overtake Italian economy in 2015, England economy in 2020, Japan economy in 2025 and USA economy in 2050 (China will overtake Japan economy in 2016 and USA economy in 2027). India has the following advantages compared with other economies. India is 4th largest GDP in the world in terms of Purchasing Power. India is third fastest growing economy in the world after China and Vietnam. Service sector contributes around 57% of GDP. The share of agriculture is around 17% and Manufacture is 16% in 2005 - 2006. This is a character of a developed country. Expected GDP growth rate is 10% shortly (It has come down from 9.2% in 2006 - 2007 to 6.2% during 2008 - 2009 due to recession. It is only a temporary phenomenon). India has $284 billion as Foreign Exchange Reserve as on today. India had just $1 billion as Foreign Exchange Reserve when it opened its economy in the year 1991. In this research paper an attempt has been made to study the two booming economies of the globe with respect to their foreign exchange reserves. This study mainly based on secondary data published by respective governments and various studies done on this area

La Felguera : un n??cleo de la revoluci??n industrial

Se trata de un trabajo complementario del v??deo del mismo t??tulo que consiste en unas explicaciones y una gu??a para la explotaci??n did??ctica del mismo. Se incluyen en ??l una ficha t??cnica del v??deo seguida de una explicaci??n del proyecto y de sus objetivos generales. A continuaci??n se adjunta una gu??a did??ctica dividida en siete apartados de trabajo correspondiendo a las secuencias del v??deo y, en una segunda parte, se adjunta el texto completo del v??deo seguido de la bibliograf??a utilizada. Se explican los or??genes y desarrollo urbano de La Felguera como resultado de la implantaci??n de la industria. Los objetivos comunes para la gu??a y el v??deo son: utilizar el entorno como recurso did??ctico, dar a conocer a los alumnos su realidad social y urban??stica y la funcionalidad de las Ciencias Sociales para analizar el entorno. No se ha pretendido hacer una unidad did??ctica sino m??s bien un tema hist??rico local que puede constitu??rse como eje de contenidos transversales, com??n a diversos bloques tem??ticos del dise??o curricular base.

Refrigeració de les gillettes d’ una talladora industrial

L’empresa Proslit Equipment forma part del Grup Comexi i la seva activitat consisteix en la fabricació de màquines talladores de material flexible. Degut als avenços tecnològics, s’han incrementat les prestacions de les seves màquines, entre altres coses, s’ha augmentat la velocitat de tall del film fins a 800 m/min. Aquest factor afegit a condicionants com per exemple treballar amb materials gruixuts i abrasius, a temperatures ambientals elevades, etc. fa que sorgeixi una problemàtica en el tall gillette. Degut a la fricció entre el film que circula i les gillettes que el tallen, es crea una energia calorífica que fa augmentar la temperatura de les gillettes fins a tal extrem que aquestes provoquen petites fusions del plàstic, aquest s’incrusta a les gillettes que s’acaben trencant. L’objecte principal d’aquest projecte és fer una anàlisi tècnica mitjançant elements finits de la problemàtica que s’ha detectat a les màquines talladores de l’empresa Proslit Equipment, concretament de l’escalfament de les gillettes utilitzades en el sistema de tall. Es pretén crear un model teòric que s’aproximi al màxim a la realitat de manera que es pugui observar el comportament tèrmic del sistema de tall en funció de les condicions que es determinin com a més desfavorables. Una vegada s’obtinguin aquests resultats teòrics, es valoraran i es proposaran solucions

Anàlisi paramètrica de l'assaig a compressió d'un panell de material compost rigiditzat amb tres nervis

L’objectiu d’aquest treball és desenvolupar una metodologia per realitzar l’anàlisi paramètrica de l’assaig de compressió d’un panell de material compost rigiditzat amb tres nervis. En primer lloc és necessari desenvolupar un sistema automatitzat per generar i avaluar el conjunt de parametritzacions. A continuació, s’estudiaran quines variables d’estat són les més adequades per representar el vinclament local, la flexió global, la càrrega crítica de desestabilització i l’índex de fallada en l’anàlisi paramètrica. La modelització amb el mètode dels elements finits serveix per simular l’assaig a compressió del panell. La simulació es realitza mitjançant un càlcul no lineal, per estudiar la desestabilització i els fenòmens no lineals que pateix el panell. L’estudi es complementa amb una anàlisi modal i una anàlisi lineal

Análisis y diseño para la construcción de un plan estratégico de manejo eficiente de energía en la Universidad del Rosario

De acuerdo con el Programa de la Naciones Unidas para el Medio Ambiente (PNUMA), la producción más limpia «es una estrategia ambiental preventiva integrada que se aplica a los procesos, productos y servicios a fin de aumentar la eficiencia y reducir los riesgos para los seres humanos y el ambiente.» (Programa de las Naciones Unidas para el Medio Ambiente (PNUMA), 2006) Esta estrategia es aplicable para cualquier proceso, producto o servicio y contiene diversas acciones que incluyen sencillos pasos que van desde pequeños cambios en los procedimientos operacionales de fácil e inmediata ejecución, hasta cambios mayores que impliquen la sustitución de materias primas, insumos o líneas de producción a unas más eficientes. De acuerdo con la investigación realizada, se formuló un plan estratégico de PML para la Universidad del Rosario que permita la conservación de las materias primas, como el agua y el manejo energético eficiente, la reducción de las materias primas toxicas, en cuanto a toxicidad y cantidad, y la reducción de emisiones y residuos que van al agua y a la atmósfera impactando el entorno a causa de los procesos que se desarrollan en la Universidad para la prestación de sus servicios. En este orden de ideas, la Producción más Limpia implementada en la Universidad requiere que se modifiquen ciertas actitudes, el desarrollo de una gestión ambiental responsable, la creación de políticas convenientes y la evaluación de nuevas opciones tecnologías que impacten de manera positiva su implementación a través de las siguientes técnicas: • Mejoras en el proceso • Buenas prácticas operativas • Mantenimiento de equipos • Reutilización y reciclaje • Cambios en la materia prima • Cambios en la tecnología De esta manera los resultados presentarán un modelo transformador para la Institución, que permita su perdurabilidad, convirtiéndola en una Universidad pionera capaz de disminuir su impacto de operaciones en la sociedad.