An extended approach for service innovation study: an empirical research

Initially, service sector was defined as complementary to manufacturing sector. This situation has changed in recent times; services growth has resulted in a dominance of employment and economic activity in most developed nations and is becoming a key process for the competitiveness of their industrial sectors. New services related to commodities have become a strategy to differentiate their value proposition (Robinson et al., 2002). The service sector's importance is evident when evaluating its share in the gross domestic product. According to the World Bank (2011), in 2009, 74.8% of GDP in the euro area and 77.5% in United States were attributed to services. Globalization and use of information and communication technology has accelerated dissemination of knowledge and increasing customer expectations about services available worldwide. Innovation becomes essential to ensure that service organizations respond with appropriate products and services for each market segment. Customized and placed on time-tomarket new services require a more developed innovation process. Service innovation and new service development process are cited as one of the priorities for academic research in the following years (Karniouchina et al., 2005) This paper has the following objectives: -To present a model for the analysis of innovation process through the service value network, -To verify its applicability through an empirical research, and -To identify the path and mode of innovation for a group of studied organizations and to compare it with previous studies.

A linear chained approach for service invocation in IP multimedia subsystem.

IP Multimedia Subsystem (IMS) is considered to provide multimedia services to users through an IP-based control plane. The current IMS service invocation mechanism, however, requires the Serving-Call Session Control Function (S-CSCF) invokes each Application Server (AS) sequentially to perform service subscription pro?le, which results in the heavy load of the S-CSCF and the long session set-up delay. To solve this issue, this paper proposes a linear chained service invocation mechanism to invoke each AS consecutively. By checking all the initial Filter Criteria (iFC) one-time and adding the addresses of all involved ASs to the ?Route? header, this new approach enables multiple services to be invoked as a linear chain during a session. We model the service invocation mechanisms through Jackson networks, which are validated through simulations. The analytic results verify that the linear chained service invocation mechanism can effectively reduce session set-up delay of the service layer and decrease the load level of the S-CSCF

Smart parking service based on wireless sensor networks

n this paper, we present the design and implementation of a prototype system of Smart Parking Services based on Wireless Sensor Networks (WSNs) that allows vehicle drivers to effectively find the free parking places. The proposed scheme consists of wireless sensor networks, embedded web-server, central web-server and mobile phone application. In the system, low-cost wireless sensors networks modules are deployed into each parking slot equipped with one sensor node. The state of the parking slot is detected by sensor node and is reported periodically to embedded web-server via the deployed wireless sensor networks. This information is sent to central web-server using Wi-Fi networks in real-time, and also the vehicle driver can find vacant parking lots using standard mobile devices.

Quality of Service (QoS) in MPLS networks

Telecommunications networks have been always expanding and thanks to it, new services have appeared. The old mechanisms for carrying packets have become obsolete due to the new service requirements, which have begun working in real time. Real time traffic requires strict service guarantees. When this traffic is sent through the network, enough resources must be given in order to avoid delays and information losses. When browsing through the Internet and requesting web pages, data must be sent from a server to the user. If during the transmission there is any packet drop, the packet is sent again. For the end user, it does not matter if the webpage loads in one or two seconds more. But if the user is maintaining a conversation with a VoIP program, such as Skype, one or two seconds of delay in the conversation may be catastrophic, and none of them can understand the other. In order to provide support for this new services, the networks have to evolve. For this purpose MPLS and QoS were developed. MPLS is a packet carrying mechanism used in high performance telecommunication networks which directs and carries data using pre-established paths. Now, packets are forwarded on the basis of labels, making this process faster than routing the packets with the IP addresses. MPLS also supports Traffic Engineering (TE). This refers to the process of selecting the best paths for data traffic in order to balance the traffic load between the different links. In a network with multiple paths, routing algorithms calculate the shortest one, and most of the times all traffic is directed through it, causing overload and packet drops, without distributing the packets in the other paths that the network offers and do not have any traffic. But this is not enough in order to provide the real time traffic the guarantees it needs. In fact, those mechanisms improve the network, but they do not make changes in how the traffic is treated. That is why Quality of Service (QoS) was developed. Quality of service is the ability to provide different priority to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow. Traffic is distributed into different classes and each of them is treated differently, according to its Service Level Agreement (SLA). Traffic with the highest priority will have the preference over lower classes, but this does not mean it will monopolize all the resources. In order to achieve this goal, a set policies are defined to control and alter how the traffic flows. Possibilities are endless, and it depends in how the network must be structured. By using those mechanisms it is possible to provide the necessary guarantees to the real-time traffic, distributing it between categories inside the network and offering the best service for both real time data and non real time data. Las Redes de Telecomunicaciones siempre han estado en expansión y han propiciado la aparición de nuevos servicios. Los viejos mecanismos para transportar paquetes se han quedado obsoletos debido a las exigencias de los nuevos servicios, que han comenzado a operar en tiempo real. El tráfico en tiempo real requiere de unas estrictas garantías de servicio. Cuando este tráfico se envía a través de la red, necesita disponer de suficientes recursos para evitar retrasos y pérdidas de información. Cuando se navega por la red y se solicitan páginas web, los datos viajan desde un servidor hasta el usuario. Si durante la transmisión se pierde algún paquete, éste se vuelve a mandar de nuevo. Para el usuario final, no importa si la página tarda uno o dos segundos más en cargar. Ahora bien, si el usuario está manteniendo una conversación usando algún programa de VoIP (como por ejemplo Skype) uno o dos segundos de retardo en la conversación podrían ser catastróficos, y ninguno de los interlocutores sería capaz de entender al otro. Para poder dar soporte a estos nuevos servicios, las redes deben evolucionar. Para este propósito se han concebido MPLS y QoS MPLS es un mecanismo de transporte de paquetes que se usa en redes de telecomunicaciones de alto rendimiento que dirige y transporta los datos de acuerdo a caminos preestablecidos. Ahora los paquetes se encaminan en función de unas etiquetas, lo cual hace que sea mucho más rápido que encaminar los paquetes usando las direcciones IP. MPLS también soporta Ingeniería de Tráfico (TE). Consiste en seleccionar los mejores caminos para el tráfico de datos con el objetivo de balancear la carga entre los diferentes enlaces. En una red con múltiples caminos, los algoritmos de enrutamiento actuales calculan el camino más corto, y muchas veces el tráfico se dirige sólo por éste, saturando el canal, mientras que otras rutas se quedan completamente desocupadas. Ahora bien, esto no es suficiente para ofrecer al tráfico en tiempo real las garantías que necesita. De hecho, estos mecanismos mejoran la red, pero no realizan cambios a la hora de tratar el tráfico. Por esto es por lo que se ha desarrollado el concepto de Calidad de Servicio (QoS). La calidad de servicio es la capacidad para ofrecer diferentes prioridades a las diferentes aplicaciones, usuarios o flujos de datos, y para garantizar un cierto nivel de rendimiento en un flujo de datos. El tráfico se distribuye en diferentes clases y cada una de ellas se trata de forma diferente, de acuerdo a las especificaciones que se indiquen en su Contrato de Tráfico (SLA). EL tráfico con mayor prioridad tendrá preferencia sobre el resto, pero esto no significa que acapare la totalidad de los recursos. Para poder alcanzar estos objetivos se definen una serie de políticas para controlar y alterar el comportamiento del tráfico. Las posibilidades son inmensas dependiendo de cómo se quiera estructurar la red. Usando estos mecanismos se pueden proporcionar las garantías necesarias al tráfico en tiempo real, distribuyéndolo en categorías dentro de la red y ofreciendo el mejor servicio posible tanto a los datos en tiempo real como a los que no lo son.

Sistema de monitorización de sistemas distribuidos

La computación distribuida ha estado presente desde hace unos cuantos años, pero es quizás en la actualidad cuando está contando con una mayor repercusión. En los últimos años el modelo de computación en la nube (Cloud computing) ha ganado mucha popularidad, prueba de ello es la cantidad de productos existentes. Todo sistema informático requiere ser controlado a través de sistemas de monitorización que permiten conocer el estado del mismo, de tal manera que pueda ser gestionado fácilmente. Hoy en día la mayoría de los productos de monitorización existentes limitan a la hora de visualizar una representación real de la arquitectura de los sistemas a monitorizar, lo que puede dificultar la tarea de los administradores. Es decir, la visualización que proporcionan de la arquitectura del sistema, en muchos casos se ve influenciada por el diseño del sistema de visualización, lo que impide ver los niveles de la arquitectura y las relaciones entre estos. En este trabajo se presenta un sistema de monitorización para sistemas distribuidos o Cloud, que pretende dar solución a esta problemática, no limitando la representación de la arquitectura del sistema a monitorizar. El sistema está formado por: agentes, que se encargan de la tarea de recolección de las métricas del sistema monitorizado; un servidor, al que los agentes le envían las métricas para que las almacenen en una base de datos; y una aplicación web, a través de la que se visualiza toda la información. El sistema ha sido probado satisfactoriamente con la monitorización de CumuloNimbo, una plataforma como servicio (PaaS), que ofrece interfaz SQL y procesamiento transaccional altamente escalable sobre almacenes clave valor. Este trabajo describe la arquitectura del sistema de monitorización, y en concreto, el desarrollo de la principal contribución al sistema, la aplicación web. ---ABSTRACT---Distributed computing has been around for quite a long time, but now it is becoming more and more important. In the last few years, cloud computing, a branch of distributed computing has become very popular, as its different products in the market can prove. Every computing system requires to be controlled through monitoring systems to keep them functioning correctly. Currently, most of the monitoring systems in the market only provide a view of the architectures of the systems monitored, which in most cases do not permit having a real view of the system. This lack of vision can make administrators’ tasks really difficult. If they do not know the architecture perfectly, controlling the system based on the view that the monitoring system provides is extremely complicated. The project introduces a new monitoring system for distributed or Cloud systems, which shows the real architecture of the system. This new system is composed of several elements: agents, which collect the metrics of the monitored system; a server, which receives the metrics from the agents and saves them in a database; and a web application, which shows all the data collected in an easy way. The monitoring system has been tested successfully with Cumulonimbo. CumuloNimbo is a platform as a service (PaaS) which offers an SQL interface and a high-scalable transactional process. This platform works over key-value storage. This project describes the architecture of the monitoring system, especially, the development of the web application, which is the main contribution to the system.

Service for the pseudonymization of electronic healthcare records based on ISO/EN 13606 for the secondary use of information

The availability of electronic health data favors scientific advance through the creation of repositories for secondary use. Data anonymization is a mandatory step to comply with current legislation. A service for the pseudonymization of electronic healthcare record (EHR) extracts aimed at facilitating the exchange of clinical information for secondary use in compliance with legislation on data protection is presented. According to ISO/TS 25237, pseudonymization is a particular type of anonymization. This tool performs the anonymizations by maintaining three quasi-identifiers (gender, date of birth and place of residence) with a degree of specification selected by the user. The developed system is based on the ISO/EN 13606 norm using its characteristics specifically favorable for anonymization. The service is made up of two independent modules: the demographic server and the pseudonymizing module. The demographic server supports the permanent storage of the demographic entities and the management of the identifiers. The pseudonymizing module anonymizes the ISO/EN 13606 extracts. The pseudonymizing process consists of four phases: the storage of the demographic information included in the extract, the substitution of the identifiers, the elimination of the demographic information of the extract and the elimination of key data in free-text fields. The described pseudonymizing system was used in three Telemedicine research projects with satisfactory results. A problem was detected with the type of data in a demographic data field and a proposal for modification was prepared for the group in charge of the drawing up and revision of the ISO/EN 13606 norm.

Quality of experience of adaptive video streaming: investigation in service parameters and subjective quality assessment methodology

The usage of HTTP adaptive streaming (HAS) has become widely spread in multimedia services. Because it allows the service providers to improve the network resource utilization and user׳s Quality of Experience (QoE). Using this technology, the video playback interruption is reduced since the network and server status in addition to capability of user device, all are taken into account by HAS client to adapt the quality to the current condition. Adaptation can be done using different strategies. In order to provide optimal QoE, the perceptual impact of adaptation strategies from point of view of the user should be studied. However, the time-varying video quality due to the adaptation which usually takes place in a long interval introduces a new type of impairment making the subjective evaluation of adaptive streaming system challenging. The contribution of this paper is two-fold: first, it investigates the testing methodology to evaluate HAS QoE by comparing the subjective experimental outcomes obtained from ACR standardized method and a semi-continuous method developed to evaluate the long sequences. In addition, influence of using audiovisual stimuli to evaluate the video-related impairment is inquired. Second, impact of some of the adaptation technical factors including the quality switching amplitude and chunk size in combination with high range of commercial content type is investigated. The results of this study provide a good insight toward achieving appropriate testing method to evaluate HAS QoE, in addition to designing switching strategies with optimal visual quality.

Barcelona, Spain : Street Centerlines, 2005

Barcelona, Spain street centerline vectors with road type attributes extracted from DigitalGlobe QuickBird CitySphere high-resolution (60cm) satellite imagery ortho mosaics.

Madrid, Spain : Street Centerlines, 2005

Madrid, Spain street centerline vectors with road type attributes extracted from DigitalGlobe QuickBird CitySphere high-resolution (60cm) satellite imagery ortho mosaics.

Boston, Massachusetts Region, Digital Elevation Model (1:5,000), 2005 - Integer version

This raster layer represents surface elevation for the Boston Region, Massachusetts. This datalayer is a subset (covering only the Boston region) of the Massachusetts statewide digital elevation model. It was created from the digital terrain models that were produced as part of the 1:5,000 Black and White Digital Orthophoto imagery project. Cellsize is 5 meters by 5 meters. Each cell has an integer value, in meters, which represents its elevation above or below sea level.

Émergence et développement de l’oncologie au Québec : collaboration, compétition et défis organisationnels, 1900-2005

Objectifs : le principal objectif de notre projet doctoral consiste à mettre en relief les transformations qui ont marqué le développement de l’oncologie et de la lutte contre le cancer au Québec au 20e siècle. Pour ce faire, nous nous sommes penchées sur trois niveaux d’analyse : 1) le niveau micro aborde l’organisation des services médicaux au sein d’une organisation hospitalière, soit l’Hôtel-Dieu de Québec. 2) Le niveau méso analyse une lutte professionnelle, soit la lutte entre les hématologues et les oncologues médicaux pour la reconnaissance de l’oncologie médicale. 3) Le niveau macro s’intéresse à l’organisation de la lutte contre le cancer à travers la province de Québec et aux différents modèles organisationnels créés. Principale hypothèse : l’émergence et la transformation de l’oncologie et de la lutte contre le cancer ont été influencées des rapports de collaboration et de compétition entre les acteurs impliqués en oncologie. En effet, il apparaît que ce champ se trouve en tension entre l’obligation de collaborer pour offrir des services de qualité aux patients et les dynamiques professionnelles et/ou organisationnelles. Cadre théorique : un cadre théorique a été développé pour chacun des niveaux d’analyse. Le niveau micro s’inspire des travaux de Frickel, Abbott et Strauss et s’intéresse plus particulièrement aux négociations entourant l’ordre social au sein d’un hôpital universitaire; le niveau méso emploie les travaux de Bourdieu et Abbott pour analyser la lutte entre deux spécialités médicales pour le contrôle des agents de chimiothérapie; et le niveau macro, de la sociologie des organisations et de la théorie néo-institutionnaliste pour mettre en relief l’émergence et la transformation de la lutte contre le cancer au Québec au 20e siècle. Méthodologie : l’approche de l’étude de cas a été adoptée et chaque niveau d’analyse constitue une étude de cas à part entière. Le corpus de données se compose de données archivistiques recueillies dans 10 centres d’archives canadiens, et de données d’entrevues. Une soixantaine d’entrevues avec des oncologues, des professionnels de la santé, des gestionnaires, des chercheurs et des fonctionnaires ont été réalisées. Conclusion : les différents niveaux d’analyse offrent différentes contributions qui leurs sont propres, mais l’ensemble de la thèse tend à mettre en relief la complexité du changement organisationnel à travers un perpétuel processus de définition et de redéfinition des frontières professionnelles et des organisations en raison du développement des connaissances scientifiques, des technologies, des expertises professionnelles et de l’environnement social, politique et économique.

2005 University of Michigan Baseball Team

Top Row: (10) Brad Seddon, Michael Powers, Ben Jenzen, Andrew Hess, Derek VanBuskirk, Chris Fetter, Jeff N Tim Kalczynski, Alex Martin, Matt Petry.

3rd Row: (12) Student Manager Sam Grossman, A.J. Scheidt, Chris Getz, Leif Mahler, Derek Feldkamp, Dre Ali Husain, Craig Murray, Dan Lentz, Mike Schmidt, Student Manager Chris Clark.

2nd Row: (11) Jeff Kunkel, Jim Brauer, Michael Penn, Assistant Coach Scott Kingston, Assistant Coach Bo Head Coach Rich Maloney, Assistant Coach Jake Boss Jr., Kyle Bohm, Matt Butler, Phil Tognetti, Paul Hammond.

Front Row: (6, Sitting) Alan Ulrich, Matt Rademacher, Kyle Miller, Doug Pickens, Eric Rose, Brad Roblin.

University of Michigan Men's Basketball Team, 2005

Back Row: head coach Tommy Amaker, director of basketball operations Kirsten Green, asst. coach Chuck Swenson, asst. coach Charles Ramsey, John Andrews, Brent Petway, Courtney Sims, Chris Hunter, Amadou Ba, Graham Brown, Ronald Coleman, asst. coach Andrew More academic advisor Angie Beck, strength coach Jim Plocki, equip. mngr. Bob Bland.

Front Row: administrative asst. Lucien St. Gerard, Dani Wohl, Dion Harris, Sherrod Harrell, J.C. Mathis, Lester Abram, Daniel Bell, sr. mngr. Matt Duprey.