As interações da ISO 26000 com a responsabilidade social e o Serviço Social nas organizações calçadista: estudo de caso

Pós-graduação em Serviço Social - FCHS

Um estudo sobre a influência do sistema de gestão ambiental ISO 14001 sobre a imagem de organizações industriais e o papel das relações públicas

The consumers' requirements are constantly growing, as well as the concern for the environment. Considering this change of scenario, industrial companies started paying more attention to environmental issues and decided to resort to solutions such as the adoption of the Environmental Management System based on the ISO 14001 model. It is believed that the adoption of this model changes the organizational image, both internally and externally. This possible change was the focus of this research, considering that many publics related to certified companies may have the wrong idea about what being a green company really means. The objective of this study is to verify, through a survey research, the relation between the Environmental Management System based on ISO 14001 with organizational image of Brazilian firms. At first, this paper presents a theoretical review on Environmental Management System, IS0 14001, Organizational image, green Marketing, Greenwashing and Public Relations. Next, the research method is presented, as well as the results obtained through theoretical study, the research application and data analysis, and a brief analysis of the Public Relations' role in the organizational environment at issue. Finally, it presents the results obtained by tabulating the questionnaires, analysis of related data, and consideration about these

Green Manufacturing: Relationship between Adoption of Green Operational Practices and Green Performance of Brazilian ISO 9001-Certified Firms

The present work aims at analyzing how the adoption of a proactive environmental management via green operational practices (GOPs) correlates to the Green Performance (GrP) of a given set of ISO 9001-certified firms in Brazil. To this end, we elaborated a conceptual framework about environmental management, GOPs, and GrP Such theoretical foundation supported the development of empirical research through quantitative analysis. For the analysis, 75 questionnaires were collected from ISO 9001 certified companies. Data was analyzed by with statistical tools such as descriptive analysis, correlation analysis, and Structural Equation Modeling (SEM). The results demonstrate that the adoption of GOPs, in fact, exerts a positive impact on the GrP of the firms. This work contributes to a better understanding of green manufacturing in Brazil's industrial sector

Quality management, environmental management maturity, green supply chain practices and green performance of Brazilian companies with ISO 14001 certification: Direct and indirect effects (Reprint from vol 67C, pg 39-51)

This study aims to test a new conceptual model based on the relationship between quality management (QM), environmental management maturity (EMM), adoption of external practices of green supply chain management (GSCM) (green purchasing and collaboration with customers) and green performance (GP) with data from 95 Brazilian firms with ISO 14001. To our knowledge, such links and relationships are not simultaneously identified and tested in the literature. The results indicate the validation of all of the research hypotheses. This paper highlights that an improvement in green performance will require attention to quality management, environmental management maturity, and green supply chain.

Planejamento para a implantação da ISO 9001 em uma empresa do setor industrial

The fierce competitiveness of the current market and the sophistication of customer requirements made the commitment to quality a need within organizations. The search for quality has been carried out by the adoption of quality management systems, a formal organization that should be present throughout the organization, from the initial identification of market needs to the satisfaction of customer requirements. The methodology most commonly used for this purpose is based on the requirements of ISO 9001, latest version of 2008. Considering this scenario, was developed a case study in a small company of the industrial sector with the development of a plan for the implementation of ISO 9001. The proposed methodology involved the construction of a theoretical framework on the subject and the development of a case study with a qualitative approach. Initially, was applied a questionnaire to the representative of the organization about the company's operating procedures, activity logs held, current documentation, planning and resource management for the construction of an assessment about the adequacy of the company needs to ISO 9001. Were obtained as results the characterization of production processes and organizational structure of the company and examples of policy and objectives of quality, performance indicators, document control, system for visualization of non-compliances, among others. Finally, the benefits of adopting a quality management system based on ISO 9001 requirements for the company and its environmental issues such as increased process efficiency, less waste and greater profitability, were pointed out, and the conditions for effective certification in the future

Green and competitive: empirical evidence from ISO 9001 certified Brazilian companies

There are many arguments in the literature on environmental management stating that companies that have a significant environmental performance tend to be more competitive, because environmental management tends to generate positive effects on their operational performance. Despite the fact that such arguments are widely accepted, there is little empirical evidence yet of such a relationship in manufacturing contexts that are rarely studied thus far, such as those of developing countries. The paper aims to discuss these issues. Design/methodology/approach – With the objective of testing the positive relationship between environmental performance and operational performance, this research presents the data of a survey conducted with 75 ISO 9001-certified Brazilian companies. Such data were analyzed by means of structural equation modeling. Findings – The paper discovered that, indeed, environmental management relates in a positive, significant manner and large effect to the operational performance of companies.

Estudo dos limiares de audibilidade nas altas frequências em trabalhadores da área odontológica

INTRODUÇÃO: Na prática odontológica, o Cirurgião-Dentista está sujeito aos efeitos nocivos provocados por diversos agentes, como pelo ruído emitido por seus instrumentos de trabalho. Em 1959, a American Dental Association recomendava avaliações audiométricas periódicas e uso de proteção auditiva. São necessárias maiores informações sobre o comportamento auditivo dessa população: Cirurgiões-Dentistas, Auxiliares e Protéticos para se propor medidas de prevenção e tratamento precoce. OBJETIVO: Investigar os limiares de audibilidade em Cirurgiões-Dentistas, Auxiliares e Protéticos. MÉTODO: Forma de estudo: Estudo Clínico.Participaram 108 profissionais, sendo 44 Cirurgiões-Dentistas (GI), 36 Auxiliares (G II) e 28 Protéticos (GIII). Foram realizadas: entrevista específica, meatoscopia, audiometria tonal convencional e de altas frequências, logoaudiometria, imitanciometria. RESULTADOS: A comparação entre as médias dos limiares evidenciaram piora com o aumento da frequência para os 3 grupos testados; para a média tritonal de 500 a 2000Hz, e 3000 a 6000 Hz, o GIII apresentou os piores limiares, já para a média das altas frequências (9000 a 16.000Hz) o GII apresentou os piores limiares. CONCLUSÃO: A avaliação audiológica convencional não identificou exames alterados para os três grupos testados, no entanto, o exame da avaliação audiológica complementar como a audiometria de altas frequências indicou maior sensibilidade na detecção precoce de alterações auditivas uma vez que a perda auditiva dessa população acomete as frequências que não são testadas nos exames convencionais. Dessa maneira enfatizamos nesse trabalho a necessidade de inserir na rotina de exames a audiometria de altas frequências juntamente com os outros exames audiológicos.

Improvements in the experimentation and the representation of thermodynamic properties (iso-p VLE and y) of alkyl propanoate+alkane binaries

[EN]This paper presents the experimental measurements of isobaric vapor−liquid equilibria (iso-p VLE) and excess volumes (vE) at several temperatures in the interval (288.15 to 328.15) K for six binary systems composed of two alkyl (methyl, ethyl) propanoates and three odd carbon alkanes (C5 to C9). The mixing processes were expansive, vE > 0, with (δvE/δT)p > 0, and endothermic. The installation used to measure the iso-p VLE was improved by controlling three of the variables involved in the experimentation with a PC.

Introducción al sistema ISO GPS. Tolerancias dimensionales

[ES]Material didáctico interactivo elaborado por el Grupo de Innovación Educativa Ingeniería de Fabricación para la introducción al sistema ISO de especificaciones geométricas de producto. Se dirige principalmente al sistema ISO de tolerancias dimensionales y ajustes, basándose en las normas de aplicación vigentes UNE-EN ISO. Se incluye ejemplos, problemas de aplicación y casos prácticos relacionados con prácticas de laboratorio de varias asignaturas vinculadas al área de conocimiento de Ingeniería de los Procesos de Fabricación. Contiene varios recursos interactivos como ventanas gráficas y vídeos, además de vínculos que facilitan su uso y el acceso a fuentes de información complementarias. Permite un uso para el trabajo autónomo del estudiante, así como un apoyo a la enseñanza presencial.

The uncertainty in standardised sound power measurements: complying with ISO 17025

In the context of “testing laboratory” one of the most important aspect to deal with is the measurement result. Whenever decisions are based on measurement results, it is important to have some indication of the quality of the results. In every area concerning with noise measurement many standards are available but without an expression of uncertainty, it is impossible to judge whether two results are in compliance or not. ISO/IEC 17025 is an international standard related with the competence of calibration and testing laboratories. It contains the requirements that testing and calibration laboratories have to meet if they wish to demonstrate that they operate to a quality system, are technically competent and are able to generate technically valid results. ISO/IEC 17025 deals specifically with the requirements for the competence of laboratories performing testing and calibration and for the reporting of the results, which may or may not contain opinions and interpretations of the results. The standard requires appropriate methods of analysis to be used for estimating uncertainty of measurement. In this point of view, for a testing laboratory performing sound power measurement according to specific ISO standards and European Directives, the measurement of uncertainties is the most important factor to deal with. Sound power level measurement, according to ISO 3744:1994 , performed with a limited number of microphones distributed over a surface enveloping a source is affected by a certain systematic error and a related standard deviation. Making a comparison of measurement carried out with different microphone arrays is difficult because results are affected by systematic errors and standard deviation that are peculiarities of the number of microphones disposed on the surface, their spatial position and the complexity of the sound field. A statistical approach could give an overview of the difference between sound power level evaluated with different microphone arrays and an evaluation of errors that afflict this kind of measurement. Despite the classical approach that tend to follow the ISO GUM this thesis present a different point of view of the problem related to the comparison of result obtained from different microphone arrays.