Resposta do padre Amaro á réplica do Estudante emigrado.

Mode of access: Internet.

A SATISFAÇÃO DO UNIVERSITÁRIO EM IES PARTICULARES NO MUNICÍPIO DE SÃO PAULO: UM MODELO DE MENSURAÇÃO

A gestão das instituições de ensino superior (IES) no Brasil tem apresentado inconsistências gerenciais: O que se faz não é o que o aluno espera. O que se ensina não é, geralmente, o que os universitários veem em seu Campus. A literatura aponta para, basicamente, duas questões as quais potencialmente apresentam maior impacto acerca desta realidade: A intervenção do governo na intenção de gerir a qualidade do ensino e a industrialização do ensino. Paralelo a estas questões, há uma carência na literatura de aportes ao que se refere à satisfação dos clientes. Muito embora existam modelos de mensuração, como a ACSI e o ESCI, e diversos conceitos de satisfação, os esforços direcionados para públicos específicos são insuficientes e/ou até inexistentes em alguns casos. Por fim, segundo o ANUP o Sudeste abriga quase a metade de todas as IES do país, sendo-as, com ampla predominância, instituições particulares, reiterando a relevância desta região para o Brasil e das IES privadas no país. Assim, este estudo se dispõe a aproximar os temas gestão de instituições de ensino superior, satisfação do consumidor e, por fim, o papel da região sudeste do país para a educação, com ênfase nas IES particulares, objetivando adaptar e validar um instrumento capaz de ser aplicado na gestão acadêmica e evidenciar os determinantes que promovem satisfação do universitário. Por meio deste projeto, pode-se analisar a utilização de um modelo adaptado do ACSI e identificar pesos e coeficientes entre as variáveis propostas: Expectativa, Qualidade, Valor e Satisfação.

A PERCEPÇÃO DO UNIVERSITÁRIO SOBRE A PUBLICIDADE INSTITUCIONAL DE RESPONSABILIDADE SOCIAL EMPRESARIAL

Passar a imagem de socialmente responsável tem cada vez mais importância para as empresas. Isso porque uma marca forte é formada por muito mais do que simples atributos físicos de um produto ou serviço, mas por valores subjetivos. Esse cenário aponta a propaganda institucional como uma tendência, já que se trata de um instrumento capaz de passar conceitos intangíveis e subjetivos. O objetivo deste trabalho é verificar se o universitário considera a responsabilidade social empresarial um atributo importante para a formação de imagem de marca de certos produtos/serviços. O percurso teórico utilizado foi o da escola funcionalista, ênfase para Lazarsfeld e Lasswell, que buscavam verificar o alcance da comunicação junto ao público. Para tanto, desenvolvemos uma pesquisa quantitativa com a técnica do experimento, ou seja, manipulamos uma variável para observarmos o efeito produzido. O Grupo Experimental recebeu anúncios com o argumento que queríamos observar enquanto o Grupo de Controle recebeu anúncios das mesmas empresas com outro argumento qualquer. Na comparação entre grupos, verificamos de que forma o apelo responsabilidade social empresarial melhora a imagem da empresa anunciante.(AU)

A AVALIAÇÃO INSTITUCIONAL E OS SENTIDOS DA AUTO-AVALIAÇÃO PARA OS PROFESSORES DO CENTRO UNIVERSITÁRIO SENAC

Este trabalho investigativo teve como objeto a avaliação institucional e auto-avaliação enquanto instrumentos inseridos no Sistema Nacional de Avaliação do Ensino Superior e concebidos no âmbito das Políticas Públicas de Avaliação consolidadas no Brasil na década 90. O objetivo central foi de identificar os sentidos que a avaliação institucional e a auto-avaliação têm para os professores do Centro Universitário Senac de São Paulo. A hipótese, construída durante a investigação é que o docente não estabelece relações diretas e imediatas entre seu trabalho cotidiano na escola e nos estágios e s processos de avaliação institucional e auto-avaliação do qual participa. O estudo situa-se num contexto do ensino superior no Brasil em que a temática da avaliação adquiriu relevância e centralidade. Contexto de mudança no sistema capitalista, de revisão do papel do Estado, de difusão do neoliberalismo e de busca de maior controle e regulação do Sistema de ensino Superior. A metodologia escolhidos para colher os dados foram: a entrevista reflexiva realizada de forma aberta e semi-estruturada; fontes documentais e históricas da instituição; fontes bibliográficas; observações feitas na instituição. O trabalho de campo foi realizado junto ao Curso de Hotelaria, do Centro Universitário Senac/SP, instituição particular de ensino superior. Os resultados apontaram para um professor que não estabelece relações diretas e imediatas entre seu trabalho cotidiano e os processos de avaliação institucional nem as relações desta com a auto-avaliação da qual participa. Isto não significa que haja uma visão ingênua do mesmo da ação avaliativa institucional. Observou-se que o nível de participação dos professores nestes processos é muito mais na execução do que na concepção dos mesmos não sendo o processo de avaliação institucional acompanhado de um aprimoramento dos canais participativos para a vida acadêmica

PERCEPÇÃO DE AUTO-ESTIMA E QUALIDADE DE VIDA DO JOVEM-ADULTO SURDO UNIVERSITÁRIO

O presente trabalho tem como tema central a opinião do surdo universitário sobre sua auto- estima e qualidade vida. Os objetivos foram conhecer o joven-adulto surdo universitário, segundo sua opinião, buscando especificamente identificar os fatores que contribuíram para o seu desenvolvimento psicológico e sua auto-estima; e identificar as características da qualidade de vida, considerando os aspectos físico, psicológico, relações sociais e meio ambiente. Participaram desta pesquisa 3 jovens-adultos surdos, universitários. O método utilizado foi o descritivo qualitativo, usando-se como fonte de coleta de dados a entrevista livre e o WHOQOL-bref. O método qualitativo na área da saúde visa investigar o significado que os fenômenos sentimentos, idéias, vivências, manifestações, dentre outros, tem para as pessoas e que dão molde às suas vidas incluindo os cuidados com a saúde. Percebemos que ao atingirem a fase adulta, os sujeitos pesquisados conseguem tomar decisões e escolher seus caminhos com maior liberdade em função das experiências e condições que lhes foram apresentadas. Verificamos que as situações vividas no ambiente escolar e o aprendizado da língua de sinais contribuíram para sua constituição como sujeito não limitado à condição da surdez. Foi possível identificar que possuem expectativas profissionais futuras e expressaram suas dificuldades, desejos, frustrações diante do mercado de trabalho, relações sociais e familiares como qualquer outro individuo, encontrando recursos internos para o enfrentamento das circunstâncias cotidianas. Os resultados da pesquisa também permitiram observar que os surdos reconhecem o grau de satisfação que têm com a vida, seu estado de saúde e cuidados com seu bem-estar físico, psicológico e social. Concluímos que ao recontar sua história de vida os surdos têm a possibilidade de se reconhecer como sujeitos e a oportunidade de dar continuidade às próprias vivências que contribuíram para seu bem-estar

Qualidade de vida e eficácia adaptativa em estudantes universitários

Essa pesquisa teve como objetivo avaliar a qualidade de vida e a qualidade da eficácia adaptativa em estudantes universitários. O estudo foi realizado com 330 participantes e o delineamento transversal. A amostra foi composta por estudantes das 03 áreas: ciências biológicas, exatas e humanas e sociais do centro universitário de Itajubá-MG. os instrumentos utilizados foram: questionários de qualidade de vida WHOQOL-bref e da Escola Paulista de Medicina (EPM) e a entrevista que foi avaliada através da Escala Diagnóstica Adaptativa Operacionalizada (EDAO), elaborada por Simon (1989;1998). Os resultados foram obtidos por meio de análise estatística descritiva. A análise dos dados obtidos da amostra total (n=330), quanto aos domínios e a qualidade de vida global QVG, mostraram que a qualidade de visa geral - QVG (16,37) e o domínio das relações sociais (15,73) apresentaram as médias mais altas. Enquanto a menor média (12,95) foi a do domínio físico. Analisando os resultados representados pelas médias de cada área, nota-se que a QVG tem valores mais altos da Ciências Biológicas (16,72), da Ciências Exatas (16,27) e, da Ciências Humanas e Sociais (15,91). Quanto aos domínios da qualidade de vida, considerando a média de cada área, observou-se que os valores mais altos são do domínio das relações sociais distribuídos da seguinte forma: Exatas (15,86), Biológicas (15,84) Humanas e Sociais (15,29). E os menores valores considerando os domínios da qualidade de vida por área foi o do domínio físico: Humanas e sociais (12,68), Exatas (12,91) e Biológicas (13,14) verificou a relação entre o questionário EPM e os domínios e a QVG e observou-se que há uma associação com os domínios (p=<0,0001), sendo a maior correlação (r=-0,51) no domínio psicológico. Para análise das respostas do questionário de triagem EPM, foi utilizado o critério P (10) e P(50) (percentil) considerando o total de resposta SIM possíveis das 76 que compõem o questionário. Sendo P(50) a soma de SIM igual ou maior do que esse valor (38) e P(10) e igual ou menor que o valor 07. De acordo com os resultados dos 330 estudantes que tendo tendência de serem classificados pela EDAo, como estando com adaptação ineficaz ou em crise, foram 12. Quanto aos falsos negativos o total foi de 73, isto é aqueles que obtiveram a soma de sim igual ou menor que 07. E 245 estão fora do percentil de corte, tendo a possibilidade de eles serem classificados, com estando com adaptação eficaz. Para a avaliação da eficácia adaptativa realizou-se 01 entrevista clínica preventiva em cada estudante sendo 03 dos estudantes que obtiveram P(50) e 03 P(10). os resultados mostraram que um (01) obteve o diagnóstico de adaptação ineficaz leve (Grupo 2), dois foram diagnosticados Adaptação ineficaz moderada (Grupo 3), e os três com diagnóstico de adaptação ineficaz severa. Concluímos que o conhecimento sobre a qualidade de vida e a eficácia adaptativa em estudantes universitários possibilita a sistematização de programas direcionados à saúde mental no campo acadêmico.

O ESTUDANTE DA EAD (EDUCAÇÃO A DISTÂNCIA): UM ESTUDO DE PERFIL E INTERAÇÃO GERACIONAL

A aprendizagem formal e tradicional tem dado lugar a um cenário desafiador no qual educador e educando não comungam do mesmo espaço físico. A Educação a Distância (EAD), ainda é vista como uma solução que agrega cada vez mais alunos de diferentes idades que desejam uma graduação de ensino superior ou a continuidade dela. A pesquisa com o título: “O estudante da EAD (educação a distância): um estudo de perfil e interação geracional” propõe conhecer as características do perfil atual do estudante da EAD, abordando o diálogo entre as gerações no ambiente social escolar. O enfoque da pesquisa é qualitativa, exploratória e descritiva com dados que foram coletados através de entrevista com 08 alunos das gerações X e Y para assim entender se este perfil tem sido renovado com alunos mais jovens, do que a faixa etária de 25 a 45 anos. O resultado demonstra que alunos na faixa de 17 a 24 anos a cada ano aumentam 1% das matrículas. Já a faixa de 25 a 45 anos prevalece com 70% das matrículas. Portanto, este resultado revela que o perfil do aluno EAD ainda é o do jovem adulto, para adulto mais experiente, que busca a graduação com o propósito de progressão no ambiente profissional. As duas gerações citadas geração X e geração Y, mesmo em contextos históricos diferenciados de valores, crenças e comportamentos participam atualmente de uma transformação social que contempla os meios de produção do trabalho, a formação educacional e as relações sociais. O diálogo intergeracional direciona a um aprendizado compartilhado, participativo na troca de experiências mutuas. Para a geração X o jovem atual não é mais nomeado como o que precisa escutar e aprender, mas tem muito a partilhar, principalmente diante da facilidade com os meios tecnológicos. E para a geração Y, na partilha não há barreiras de idade, mas a segurança de interagir e se comunicar diante da troca de experiências

Pressão de sono e perfil acadêmico de estudante de medicina do 1º período da UFRN

Academic demands, new social context, new routines and decrease of the parental control, are factors that may influence the sleep pattern of freshman students at the University. Medical students from the Federal University of Rio Grande do Norte (UFRN) have a full-time course, subjects with high-level content, and, at the first semester, classes begin at 7 a.m. This group composed by young adults who still suffering with delayed sleep phase, common in adolescence, indicating that this class schedule can be inappropriate at this age. The reduction of nocturnal sleep during school days, and the attempt to recover sleep on free days – social jet lag (JLS), suggests that in the first semester, students suffer from high sleep pressure. High sleep pressure may reflect on cognitive tasks and performance. Therefore, the aim of this study was to investigate the relationship between sleep pressure and the academic profile of medical students from the first semester of UFRN, characterizing this population socio-demographically and investigating possible impacts on therestactivity rhytm and academic performance. A sample of 88 students, healthy men and women awswered the following questionnaires: Pittsburgh Sleep Quality (PSQI), Epworth Sleepiness Scale (ESS), Horne & Ostberg Chronotype (HO), Munich Chronotype (MCTQ) and “Health and Sleep” adapted. Actigraphy was used during 14 days to make actogramas and obtain non-parametric variables of the rest-activity rhythm and the grades of the morning schedule were used as academic performance. The JLS was used as a measure of sleep pressure. Statistics significance level was 95%. The population was sociodemographic homogeneous. Most students have healthy lifestyle, practice physical activity, use car to go to the university and take between 15 and 30 minutes for this route. Regarding CSV, most were classify as intermediate (38.6%) and evening (32%) chronotypes, needs to nap during the week, suffer daytime sleepiness and have poor sleep quality. 83% of the sample has at least 1h JLS, which led us to divide into two groups: Group <2h JLS (N = 44) and Group ≥ 2h JLS (N = 44). The groups have differences only in chronotype, showing that most evening individuals have more JLS, however, no differences were found in relation to sociodemographic aspect, rest-activity rhythm or academic performance. The homogeneity of the sample was limited to compare the groups, however, is alarming that students already present in the first half: JLG, poor sleep quality and excessive daytime sleepiness, which can be accentuated through the university years, with the emergence of night shifts and increased academic demand. Interventionsaddressingthe importance of good sleep habits and the change of the class start time are strategies aimed to improve student’s health.

Riscos à saúde dos trabalhadores em unidade de alimentação e nutrição de um Hospital Universitário

The Food and Nutrition Units (FNU) are designed to produce food for healthy and/or sick communities and need to be done in a way to ensure the quality of foodstuffs that were produced. In these units, in the working environment, in general, there is excessive noise, heat and physical condition with many adaptations, presence of obstacles, inadequate flows, as well as the ways of the working organization may represent risks for workers health and lead to errors during production and/or distribution of food. The main goal of this study was to analyse the working processes in the Food Production Unit of the university’s hospital and identify the workers' health risk factors, using for this the knowledge of ergonomics, specifically the method of Ergonomic Work Analysis (EWA). After this analysis it was possible to develop proposals that will bring improvements to the working conditions, minimizing health risk factors during the process of meals production. It’s crucial to reassert this method considers the work activity performed in real time and highlights the importance of listening and the engagement of the workers in the changing process. It is a descriptive research with a qualitative approach. In the field research were collected demographics data, employment characteristics of the individuals (age, education, stocking sector, the total length of service and length of service in the industry) and data related to their usual work (task analysis, activity analysis and Analysis of the working environment) in the FNU. The instruments that were used in this study were document analysis, global and systematic observations and semi structured interviews in order to identify the main complaints related to those activities developed by them. The study was based on data for the analysis of Bardin, 2011, so the documents have been selected and including those that treat issues related to risks to workers' health were selected. The result of semi-structured interviews, global and systematic observations took place a confrontation of this material to the theoretical framework, held the inference and the interpretation of results the light of the knowledge of ergonomics and legislation. Issues related to the risks and the perception of workers has crafted a table showing the frequency of responses to the physical, chemical and biological and even the risk of accidents and was made a descriptive analysis. The results of this analysis indicated that the unit in question presents several problems ambience of jobs, both in terms of physical structure, but also in the organization of work. Non-conformities that leads to a favourable environment to the development of disease and injury hazards and compromising the quality of food produced. It is necessary to comply with legislation and that short, medium and long-term measures are taken to ensure the physical integrity of workers and improve the working environment.

Avaliação dos impactos do uso do sistema de gestão hospitalar no Hospital Universitário Onofre Lopes

The object of this study was motivated by the need to know the possible causes of differences in results achieved in the implementation of a Computerised Management System (CMS) in a Federal University Hospital, located in northeastern Brazil, to understand the factors that influenced the results in different groups when was used the same systems implementation methodologies. Considering the implication of managers, health professionals, other professionals involved and the existing organizational structure in the period when implantation occurred, aimed to know the perception of these people about the development of CMS in the deployment process in your group or sector and also in the organization.The methodology used in this study was the content analysis which provides a rich set of methodological tools for evaluating speeches,enabling us to discourse from the unknown analysis and subjectivity, but with scientific rigor, allowing, at the end, to understand the disparity in results in the implementation of CMS.It was used as a research tool, a semi-structured interview, which exploits a qualitative approach, as suggested by the authors. It was used the approach of the episodic interview, to be more narrative about the experiences of the interview participants in their practical experience along the CMS deployment process in the hospital.Were interviewed three groups of professional and a group of managers, all with higher education in their professions and who participated in the entire implementation process from the beginning.It followed the Bardin's methodology (2009) in all the phases of treatment and interpretation of data, where emerged three categories: the "Thought and Knowledge"; the "Practices and Changes"; the "Obtained Results". From the category "Thought and Knowledge"emerged three subcategories: the "Administrative", the "Institutional" and the "IT Knowledge". From the category "Practices and Changes" emerged three subcategories: "Reality Prior to CMS"; "The IT Project and the implementation of CMS" and "Impacts of the CMS Implementation". From the category "Results Obtained" emerged three subcategories: "Benefits Promoted by CMS", "Dissatisfaction Observed" and "Level of Use and Understanding CMS ". It was observed that the lack of integration of the sectors was a determinant problem in the implementation of CMS. The CMS implementation project was not well dimensioned and divulged in the institution. Different models of leaderships and of objectives of the sectors influenced in the course of the CMS implementation process. We can mention that an CMS should be a consolidation of organizational practices tool already institutionalized and of integration amongthe sectors and not supporting to isolated practices and personalistsfrom sectors of the institution.

Conhecimento da doença renal crônica entre médicos conforme as diretrizes práticas

INTRODUCTION: Chronic kidney disease (CKD) is a global health problem, with increasing prevalence in its terminal stage and one of the factors that can contribute is the failure to recognize the disease and its risk factors. OBJECTIVE: To evaluate the knowledge of medical residents (MR) and medical preceptors (MP) in hospitals in the Federal University of Rio Grande do Norte in Natal-RN - Brazil, on the DRC, based on the policy of the Kidney Disease Improving Global Outcomes (KDIGO ). METHODS: Cross-sectional study where 64 MR (R1 = 32; R2 = 15; R3 = 17) and 63 MP answered a questionnaire divided into seven sessions that addressed aspects of the DRC since the setting up referral to a nephrologist. RESULTS: Only 20 participants (15.7%) reported using any guidelines for the management of CKD. The scores obtained by session were: Definition and classification (46.1 ± 47.8); Risk factors (70.5 ± 27.9); Laboratory evaluation (58.2 ± 8.8); Clinical action plan (57.6 ± 19.9); Reduction in proteinuria (68.3 ± 15.0); Complications (64.8 ± 19.9); Referral to a nephrologist (73.0 ± 44.6). There was a statistically significant difference between the knowledge of MR and MP in the sessions: Laboratory evaluation (MR 61.5 ± 8.4 vs 54.8 ± 7.9 MP; p <0.001); Reduction in proteinuria (73.1 ± 11.4 vs MR MP 63.5 ± 16.7; p <0.001) and Referral to a nephrologist (MR 81.2 ± 39.3 vs 64.5 ± 48.2 MP; p = 0.035). Among the MR, the R2 obtained the best score (63.9 ± 22.6 vs R1 R2 R3 71.9 ± 17.2 vs 63.5 ± 22.5, p = 0.445). It identified a low percentage of success of the doctors on the definition of CKD (MP = 46%; R1 = 40.6%; R2 = 60%; R3 = 52.9%; p = 0.623) and classification (MP = 34.9%; R1 = 53.1%, R2 = 60%; R3 = 52.9%; p = 0.158). CONCLUSION: The study showed that most doctors do not use any guidelines for clinical management of CKD and that there are gaps in knowledge on the subject, even among physicians who work in the university environment. In this sense, we propose the realization of mini-workshops for participants and students from boarding UFRN, using Case-Based Learning Strategy (CBL), with small group discussion, to strengthen the incorporation of CKD guidelines in undergraduate teaching and in clinical medical practice in general.

Conhecimento da doença renal crônica entre médicos conforme as diretrizes práticas

INTRODUCTION: Chronic kidney disease (CKD) is a global health problem, with increasing prevalence in its terminal stage and one of the factors that can contribute is the failure to recognize the disease and its risk factors. OBJECTIVE: To evaluate the knowledge of medical residents (MR) and medical preceptors (MP) in hospitals in the Federal University of Rio Grande do Norte in Natal-RN - Brazil, on the DRC, based on the policy of the Kidney Disease Improving Global Outcomes (KDIGO ). METHODS: Cross-sectional study where 64 MR (R1 = 32; R2 = 15; R3 = 17) and 63 MP answered a questionnaire divided into seven sessions that addressed aspects of the DRC since the setting up referral to a nephrologist. RESULTS: Only 20 participants (15.7%) reported using any guidelines for the management of CKD. The scores obtained by session were: Definition and classification (46.1 ± 47.8); Risk factors (70.5 ± 27.9); Laboratory evaluation (58.2 ± 8.8); Clinical action plan (57.6 ± 19.9); Reduction in proteinuria (68.3 ± 15.0); Complications (64.8 ± 19.9); Referral to a nephrologist (73.0 ± 44.6). There was a statistically significant difference between the knowledge of MR and MP in the sessions: Laboratory evaluation (MR 61.5 ± 8.4 vs 54.8 ± 7.9 MP; p <0.001); Reduction in proteinuria (73.1 ± 11.4 vs MR MP 63.5 ± 16.7; p <0.001) and Referral to a nephrologist (MR 81.2 ± 39.3 vs 64.5 ± 48.2 MP; p = 0.035). Among the MR, the R2 obtained the best score (63.9 ± 22.6 vs R1 R2 R3 71.9 ± 17.2 vs 63.5 ± 22.5, p = 0.445). It identified a low percentage of success of the doctors on the definition of CKD (MP = 46%; R1 = 40.6%; R2 = 60%; R3 = 52.9%; p = 0.623) and classification (MP = 34.9%; R1 = 53.1%, R2 = 60%; R3 = 52.9%; p = 0.158). CONCLUSION: The study showed that most doctors do not use any guidelines for clinical management of CKD and that there are gaps in knowledge on the subject, even among physicians who work in the university environment. In this sense, we propose the realization of mini-workshops for participants and students from boarding UFRN, using Case-Based Learning Strategy (CBL), with small group discussion, to strengthen the incorporation of CKD guidelines in undergraduate teaching and in clinical medical practice in general.

Avaliação de qualidade da unidade de diálise no Hospital Universitário Onofre Lopes - HUOL

Over the years there has been a broader definition of the term health. At the same time it was found also an evolution of the concept of health care which in turn has led to changes in the approach to delivery of health services and hence in its management. In this regard, currently the nephrology services have been searching for quality technical and social need. In view of these innovations and the quest for quality, it elaborated the general objective: to develop a quality assessment protocol for dialysis service Onofre Lopes University Hospital. It is an intervention project effected through an action research, which consisted of 4 steps. Initially was identified through a literature search in scientific literature, which quality indicators would apply to a dialysis unit being selected as follows: infection rate in hemodialysis access site, microbiological control of water used for hemodialysis and Index User satisfaction. Through critical reflection on the theme researched in the previous step, it was drawn up three data collection instruments, interview form type, applied between the months of October and November 2015. In addition to the information obtained, also made up of the use of information retrieval technique. The results were organized in graphs and tables and analyzed using qualitative and exploratory technical approach. Then a reflective analysis of the data obtained and the diagnosis of reality studied was traced and confronted with the literature was performed. The data produced in this study revealed that the Dialysis Unit of HUOL is much to be desired, considering that some weaknesses have been identified in its structure. Faced with this finding have been proposed, as a contribution and aiming to guide the development of future actions, suggestions for improvement that should be implemented and monitored to be assured overcoming these difficulties, allowing an appropriate organizational restructuring, and resulting in improved service public offered. It was concluded that for hemodialysis treatment results are achieved and positive, it is necessary to have physical structure and adequate infrastructure, multidisciplinary team specialized, trained and in sufficient quantity, well designed processes for professionals to have standards to be followed decreasing the chance to err, and a risk management system to detect and control situations that endanger patient safety.

Avaliação de qualidade da unidade de diálise no Hospital Universitário Onofre Lopes - HUOL

Over the years there has been a broader definition of the term health. At the same time it was found also an evolution of the concept of health care which in turn has led to changes in the approach to delivery of health services and hence in its management. In this regard, currently the nephrology services have been searching for quality technical and social need. In view of these innovations and the quest for quality, it elaborated the general objective: to develop a quality assessment protocol for dialysis service Onofre Lopes University Hospital. It is an intervention project effected through an action research, which consisted of 4 steps. Initially was identified through a literature search in scientific literature, which quality indicators would apply to a dialysis unit being selected as follows: infection rate in hemodialysis access site, microbiological control of water used for hemodialysis and Index User satisfaction. Through critical reflection on the theme researched in the previous step, it was drawn up three data collection instruments, interview form type, applied between the months of October and November 2015. In addition to the information obtained, also made up of the use of information retrieval technique. The results were organized in graphs and tables and analyzed using qualitative and exploratory technical approach. Then a reflective analysis of the data obtained and the diagnosis of reality studied was traced and confronted with the literature was performed. The data produced in this study revealed that the Dialysis Unit of HUOL is much to be desired, considering that some weaknesses have been identified in its structure. Faced with this finding have been proposed, as a contribution and aiming to guide the development of future actions, suggestions for improvement that should be implemented and monitored to be assured overcoming these difficulties, allowing an appropriate organizational restructuring, and resulting in improved service public offered. It was concluded that for hemodialysis treatment results are achieved and positive, it is necessary to have physical structure and adequate infrastructure, multidisciplinary team specialized, trained and in sufficient quantity, well designed processes for professionals to have standards to be followed decreasing the chance to err, and a risk management system to detect and control situations that endanger patient safety.

Proposta de um sistema de avaliação de desempenho para o Restaurante Universitário da UFRN

The aim of this study was to propose a Performance Evaluation System for outsourced employees of the University Restaurant of the Federal University of Rio Grande do Norte to supply the lack of evaluative instruments. According to Provision of Services Contract nº050/2010 and nº055/2011 of FURN with SAFE LOCAÇÃO DE MÃO DE OBRA LTDA ME, it is the hired company to promote periodic functional performance evaluation of the outsourced employees, but this is not done. The performance evaluation process serves to evaluate if the employees are making their tasks according to the organizations’ objectives and goals, besides that helps to find service failures and capacity of employees demands, thus contributing to improve work conditions and the global performance of the organizations. To elaborate the proposal of evaluation, it was chosen an action research with the participation of all stakeholders, employees and managers from UR. On data collect, first, outsourced employees and management servers were interviewed, in order to raise existing perceptions about performance evaluation aspects. From these data and the work routine observation, a proposal of performance evaluation was elaborated, that was appreciated, criticized and adjusted by the actors involved (employees and managers) to the final formulation of the instrument. This study also presents the necessary steps to the implementation of the Performance Evaluation System. The proposed Performance Evaluation System can be applied to the FURN assuming this process, after modification of contract terms and the approval by the ADCON. It also can serve as an example to others units that works with the provision of outsourced services, enabling so the performance evaluation to be part of the management policy of all people working in FURN.