Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers

This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.

Multi-level SLA-driven resource management on Cloud Providers

Nowadays, service providers in the Cloud offer complex services ready to be used as it was a commodity like water or electricity to their customers with any other extra effort for them. However, providing these services implies a high management effort which requires a lot of human interaction. Furthermore, an efficient resource management mechanism considering only provider's resources is, though necessary, not enough, because the provider's profit is limited by the amount of resources it owns. Dynamically outsourcing resources to other providers in response to demand variation avoids this problem and makes the provider to get more profit. A key technology for achieving these goals is virtualization which facilitates provider's management and provides on-demand virtual environments, which are isolated and consolidated in order to achieve a better utilization of the provider's resources. Nevertheless, dealing with some virtualization capabilities implies an effort for the user in order to take benefit from them. In order to avoid this problem, we are contributing the research community with a virtualized environment manager which aims to provide virtual machines that fulfils with the user requirements. Another challenge is sharing resources among different federated Cloud providers while exploiting the features of virtualization in a new approach for facilitating providers' management. This project aims for reducing provider's costs and at the same time fulfilling the quality of service agreed with the customers while maximizing the provider's revenue. It considers resource management at several layers, namely locally to each node in the provider, among different nodes in the provider, and among different federated providers. This latter layer supports the novel capabilities of outsourcing when the local resources are not enough to fulfil the users demand, and offering resources to other providers when the local resources are underused.

Organizational form and business performance

This project deals with the generation of profitability and the distribution of its benefits. Inspired by Davis (1947, 1955), we define profitability as the ratio of revenue to cost. Profitability is not as popular a measure of business financial performance as profit, the difference between revenue and cost. Regardless of its popularity, however, profitability is surely a useful financial performance measure. Our primary objective in this project is to identify the factors that generate change in profitability. One set of factors, which we refer to as sources, consists of changes in quantities and prices of outputs and inputs. Individual quantity changes aggregate to the overall impact of quantity change on profitability change, which we call productivity change. Individual price changes aggregate to the overall impact of price change on profitability change, which we call price recovery change. In this framework profitability change consists exclusively of productivity change and price recovery change. A second set of factors, which we refer to as drivers, consists of phenomena such as technical change, change in the efficiency of resource allocation, and the impact of economies of scale. The ability of management to harness these factors drives productivity change, which is one component of profitability change. Thus the term sources refers to quantities and prices of individual outputs and inputs, whose changes influence productivity change or price recovery change, either of which influences profitability change. The term drivers refers to phenomena related to technology and management that influence productivity change (but not price recovery change), and hence profitability change.

A discrete forest in a continuous landscape : investigating interactions between natural resource management and sustainable development

Summary Forests are key ecosystems of the earth and associated with a large range of functions. Many of these functions are beneficial to humans and are referred to as ecosystem services. Sustainable development requires that all relevant ecosystem services are quantified, managed and monitored equally. Natural resource management therefore targets the services associated with ecosystems. The main hypothesis of this thesis is that the spatial and temporal domains of relevant services do not correspond to a discrete forest ecosystem. As a consequence, the services are not quantified, managed and monitored in an equal and sustainable manner. The thesis aims were therefore to test this hypothesis, establish an improved conceptual approach and provide spatial applications for the relevant land cover and structure variables. The study was carried out in western Switzerland and based primarily on data from a countrywide landscape inventory. This inventory is part of the third Swiss national forest inventory and assesses continuous landscape variables based on a regular sampling of true colour aerial imagery. In addition, land cover variables were derived from Landsat 5 TM passive sensor data and land structure variables from active sensor data from a small footprint laserscanning system. The results confirmed the main hypothesis, as relevant services did not scale well with the forest ecosystem. Instead, a new conceptual approach for sustainable management of natural resources was described. This concept quantifies the services as a continuous function of the landscape, rather than a discrete function of the forest ecosystem. The explanatory landscape variables are therefore called continuous fields and the forest becomes a dependent and function-driven management unit. Continuous field mapping methods were established for land cover and structure variables. In conclusion, the discrete forest ecosystem is an adequate planning and management unit. However, monitoring the state of and trends in sustainability of services requires them to be quantified as a continuous function of the landscape. Sustainable natural resource management iteratively combines the ecosystem and gradient approaches. Résumé Les forêts sont des écosystèmes-clés de la terre et on leur attribue un grand nombre de fonctions. Beaucoup de ces fonctions sont bénéfiques pour l'homme et sont nommées services écosystémiques. Le développement durable exige que ces services écosystémiques soient tous quantifiés, gérés et surveillés de façon égale. La gestion des ressources naturelles a donc pour cible les services attribués aux écosystèmes. L'hypothèse principale de cette thèse est que les domaines spatiaux et temporels des services attribués à la forêt ne correspondent pas à un écosystème discret. Par conséquent, les services ne sont pas quantifiés, aménagés et surveillés d'une manière équivalente et durable. Les buts de la thèse étaient de tester cette hypothèse, d'établir une nouvelle approche conceptuelle de la gestion des ressources naturelles et de préparer des applications spatiales pour les variables paysagères et structurelles appropriées. L'étude a été menée en Suisse occidentale principalement sur la base d'un inventaire de paysage à l'échelon national. Cet inventaire fait partie du troisième inventaire forestier national suisse et mesure de façon continue des variables paysagères sur la base d'un échantillonnage régulier sur des photos aériennes couleur. En outre, des variables de couverture ? terrestre ont été dérivées des données d'un senseur passif Landsat 5 TM, ainsi que des variables structurelles, dérivées du laserscanning, un senseur actif. Les résultats confirment l'hypothèse principale, car l'échelle des services ne correspond pas à celle de l'écosystème forestier. Au lieu de cela, une nouvelle approche a été élaborée pour la gestion durable des ressources naturelles. Ce concept représente les services comme une fonction continue du paysage, plutôt qu'une fonction discrète de l'écosystème forestier. En conséquence, les variables explicatives de paysage sont dénommées continuous fields et la forêt devient une entité dépendante, définie par la fonction principale du paysage. Des méthodes correspondantes pour la couverture terrestre et la structure ont été élaborées. En conclusion, l'écosystème forestier discret est une unité adéquate pour la planification et la gestion. En revanche, la surveillance de la durabilité de l'état et de son évolution exige que les services soient quantifiés comme fonction continue du paysage. La gestion durable des ressources naturelles joint donc l'approche écosystémique avec celle du gradient de manière itérative.

Report of Recommendations to the Iowa Department of Transportation on the Review of Selected General and Application Controls over the Human Resource Information System, May 27, 2003 - June 30, 2003

State Agency Audit Report

Report on a review of selected general and application controls over the Iowa Department of Transportation’s Resource Management System for the period May 5, 2006 through August 4, 2006.

Report on a review of selected general and application controls over the Iowa Department of Transportation’s Resource Management System for the period May 5, 2006 through August 4, 2006.

Pastoral conflict and resource management in Ethiopia's Somali region

RESUME L'objectif de cette thèse est d'approfondir la compréhension de la transformation des conflits liés à l'utilisation et la répartition des ressources foncières, de l'eau ainsi que des ressources politiques en région aride ou semi-aride. Cette thèse se concentre en particulier sur la façon dont les acteurs et les institutions résolvent les conflits dans un espace dominé par un mode de vie pastoral au sein des pays de la Corne de l'Afrique. Celle-ci réunit des zones périphériques mal contrôlée et caractérisée par une faible administration publique qui coexiste avec des instances coutumières et d'autres autorités. Le cas de la région Somali d'Ethiopie (ou Ogaden) nous démontre que les disputes et les pratiques de gestion des conflits existantes sont encastrées dans les normes, les politiques et les relations de pouvoir locales. Par conséquent, ce travail réfute le déterminisme causal de la littérature des conflits dits environnementaux en soulignant l'existence d'une vaste palette de stratégies de résolution des conflits. Il démontre empiriquement la capacité des éleveurs, des paysans et d'autres utilisateurs de ressources en propriété commune («common- pool resources », CPRs) à coopérer plutôt qu'à se disputer. De la même façon, la préférence idéologique de la plupart des études sur les CPRS pour des groupes d'utilisateurs homogènes et des systèmes de ressources d'utilisation simple est remise en question. En effet, l'existence de multiples ressources naturelles et politiques dans la région Somali d'Ethiopie justifie cette remise en cause. En soulignant l'économie politique dans laquelle se situent les conflits pastoraux et leur gestion cette thèse critique l'approche dépolitisée sur l'utilisation des ressources en propriété commune ainsi que les perspectives technocratiques sur les processus de construction des institutions. Les résultats de recherche marquent le rôle central et souvent inattendu de l'état dans la formation des conflits et la gestion des ressources dans sa périphérie pastorale. Avec |'introduction du fédéralisme ethnique éthiopien et la décentralisation administrative, la construction de l'état à pris une tournure nouvelle dans la région Somali depuis |991 - la période analysée dans cette étude. Ce processus fut accompagné de trois dynamiques parallèles (1) L'expansion des ressources étatiques dans les zones rurales les plus reculées, (2) la politisation des liens de parenté et (3) la redéfinition de la relation entre l'homme et son environnement naturel. En ce qui concerne l'atténuation des conflits, la thèse révèle que le rôle de l'état est spatialement différentié, que l'incorporation des autorités coutumières dans les gouvernements locaux est politiquement ambiguë, et que l'appui sur les lois coutumières ne « gèle » pas forcement les traditions. Les institutions mixtes qui allient règles coutumières et bureaucratiques sont souvent efficaces dans la gestion et la résolution des conflits liés aux ressources en milieu rural, mais pas dans la prévention et la transformation de ces conflits sur le long terme. En ce qui concerne la gestion des ressources, l'étude souligne le fait que les politiques publiques institutionnelles qui ignorent les variations saisonnières de l'utilisation des ressources, la multiplicité des revendications par les utilisateurs des ressources et les droits de propriété non exclusif ne font qu'aggraver des tensions entre divers groupes plutôt que de les atténuer. C'est précisèrent le cas de la décentralisation selon la logique « ethnique » de l'Ethiopie et d'autres politiques publiques sectorielles dont le but est de promouvoir la sédentarisation en incitant les groupes pastoraux à réclamer et occuper les territoires de manière permanente. En conclusion, cette thèse insiste sur (1) l'importance du renforcement du système de régulation au sein du régime institutionnel de ressources pastorales, (2) l'élaboration de nouvelles normes qui produisent des arrangements fonciers reconnus à la fois par les communautés et l'état, (3) la conception de politique publiques qui prennent en compte le périmètre des écosystèmes en place plutôt que des entités ethniques ou politiques et (4) le besoin d'un processus de démocratisation des projets de développement et de la représentation politique en périphéries semi-aride. L'étude est composée des chapitres suivants. Le chapitre 1 introduit les éléments clés des systèmes d'élevage dans la Corne de l'Afrique et les transitions économiques, écologiques et politiques dans lesquelles se situe le pastoralisme nomade. Quelques thèmes récurrents sont ici résumés dont le déclin des économies de cheptel, l'érosion de la gestion des terres arides et l'expansion de l'insécurité physique. Le chapitre 2 dissèque de manière critique le concept de conflit environnemental et les théories de la propriété commune en tant qu'explications théoriques des conflits dits pastoraux. Tandis que le premier décrit la violence comme une réaction à la raréfaction des ressources naturelles due aux pressions démographiques et au changement climatique, les secondes considèrent les confits comme l'expression d'un échec institutionnel de droits de propriété insuffisamment définis. Ce chapitre expose les défauts de ces deux explications et propose une approche alternative qui tient compte des relations de pouvoir, des institutions de gestion des conflits et des ressources naturelles, et de l'écologie non-équilibrée des régions arides. Le chapitre 3 élabore un cadre conceptuel qui rassemble des perspectives empruntées à la littérature portant sur la gestion des ressources naturelles, les techniques de médiation des conflits, les nouvelles théories « new range ecology » et les régimes institutionnels de ressources naturelles. Trois hypothèses décrivent les conditions requises pour prévenir, résoudre ou transformer les conflits liés à l'utilisation multiple des ressources dans les zones pastorales. Elles concernent (1) l'inclusion de partis tiers dans les processus de gestion de confits, (2) l'intégration de règles bureaucratiques et coutumières dans la gestion des ressources et des conflits et (3) le régime institutionnel de ressources naturelles qui concilie des revendications multiples aux ressources CPRs de manière flexible et inclusive. Le chapitre 4 présente les méthodes et la philosophie de recherche qui sous-tendent l'argumentation et l'analyse de la thèse. Il détaille l'opérationnalisation du cadre conceptuel et la sélection des études de cas, le processus de collecte des données et se penche sur les expériences de recherches de terrain de l'auteur. Le chapitre 5 décrit les conflits fonciers dans le district de Harshin où une expansion incontrôlée de clôtures des pâturages a encouragé la prolifération de conflits violents parmi les éleveurs Isaaq depuis la fin des années 1980. L'hétérogénéisation de l'utilisation des ressources, la multiplication des règles de gestion et l'incapacité des anciens à imposer un retour à la propriété commune des pâturages sont les points centraux de cette étude de cas. Le chapitre 6 passe en revue la compétition féroce autour de l'eau le long de la berge très peuplée et fertile du Wabi Shabelle dans le district de K'elafo. L'étude de cas reflète les interactions généalogiques complexes entre les groupes "nobles" et les « communs », la dépendance des cultivateurs Rer Barre du capital et de la technologie, pour les pompes à eaux par exemple, et l'importance continue des pratiques coutumières de gestion de l'agriculture. Le chapitre 7 démontre les rivalités autour du gâteau fiscal dans la capitale de la région Somali, Jijiga, où les partis politiques, les anciens claniques et les technocrates manoeuvrent pour le partage du pouvoir et des positions au sein de l'administration régionale. L'étude de cas rend compte de l'usage politisé du budget public, de l'expansion des ressources étatiques dans les zones rurales à travers la décentralisation, et de l'importance des agents intermédiaires entre les niveaux fédéral, régional et local dans l'allocation des ressources. Le chapitre 8 analyse les rôles et contributions respectifs des anciens et des acteurs étatiques dans la gestion de conflits violents entre les différents groupes dans la région Somali. En révélant les points forts et faibles des processus de paix basés sur les compensations de sang, ce chapitre propose une appréciation nuancée de la proposition (1) concernant l'inclusion de partis tiers dans la gestion de conflit. Le chapitre conclut en soulignant les contradictions et les effets associés à la délégation aux autorités coutumières par l'état Ethiopien de la résolution des conflits et de la maintenance de la sécurité. Le chapitre 9 se concentre sur l'impact des projets de développement financés par l'état et des politiques publiques qui régulent la propriété des terres communes dans les régions pastorales de l'Ethiopie. Ni les politiques publiques sectorielles existantes ni les principes institutionnels du fédéralisme ethnique ne reconnaissent les revendications et utilisations multiples qui se font des ressources dans la région aride et semi- aride, ce qui valide la proposition (3) sur le besoin d'un régime institutionnel de ressources différencié et flexible. Le chapitre attire l'attention sur les aspects contre-productifs d'une administration et d'une représentation politique basées sur un concept territorial, ce qui encourage une occupation permanente des ressources pour des bénéfices politiques. Le chapitre 10 conclut en évaluant la proposition (2) qui concerne l'efficacité de la gestion et de la transformation des conflits basés sur l'intégration des règles et lois coutumières et bureaucratiques. Ce chapitre souligne le rôle controversé mais décisif de la construction et de l'expansion graduelle de l'état dans les périphéries pastorales. Finalement, quelques recommandations sont proposées en vue de l'amélioration de la gestion des conflits et des ressources en milieu pastoral clans la région Somali et des espaces comparables dans la Corne de l'Afrique.

State of Iowa Department of Administrative Services Human Resource Enterprise: Review of State Hiring Practices, April 30, 2007

The State of Iowa and the Hiring Practices Working Group commissioned this review of the State’s hiring practices in response to recent concerns about these practices involving racial discrimination claims against the Departments of Human Services, Transportation, and Iowa Workforce Development. The State of Iowa should be commended for undertaking this review. The State has a longstanding Affirmative Action Program and commitment to diversity – they instituted their Affirmative Action Program in 1973, and continue their commitment to its success by making the changes necessary to ensure the program is viable and sustainable. Iowa Department of Administrative Services In July 2003, the State created the Iowa Department of Administrative Services (DAS) as a way to manage and coordinate the major resources of state government. DAS provides human resource services through an entrepreneurial management model. Entrepreneurial management is a customer-focused approach to delivering services. The customer departments have input about what services and products they want from DAS and in turn DAS is funded by the customer departments through purchases of DAS services and products. DAS looks to offer new and additional services (for example recruitment support and coordination) to various customers on a fee-for-service basis. A customer council is charged with approving the DAS business plan, establishing the rate for services, and reviewing service delivery and complaints. Under this entrepreneurial model, human resource services are provided by DAS-HRE (Human Resources Enterprise) central staff, 12 DAS-HRE Personnel Officers located at the customer departments, and customer agency staff. The majority of the recruitment and hiring functions are done by the customer (hiring) departments and their staff. Applications for employment are submitted using the BrassRing system with applicants being qualified by DAS-HRE employees. Since the creation of Human Resources Enterprise, DAS-HRE has strived to provide human resource tools to the departments. The Screening Manual and the Supervisor’s Manual are just two examples of the resources created for the hiring departments. They also provide Supervisor Training for newly appointed supervisors. Larger departments have dedicated staff assigned to human resource activities. The staff at the departmental level may or may not have a human resources background. Iowa Population and Workforce The 2000 U.S. Census indicated that Iowa’s population was 2,926,324. According to this census, 92.6 percent of Iowa’s population identified their race as white (alone). The nonwhite alone or minority population (including Black or African American, Asian, Native Hawaiian or Pacific Islander, Hispanic or Latino, American Indian or Alaska Native, two or more races, or some other race) was 7.4 percent.

Report on a review of selected general and application controls over the Iowa Department of Administrative Service’s (DAS) Human Resource Information System (HRIS), Payroll, Integrated Information for Iowa (I/3) and E-Payment Engine Systems for the periods April 13, 2009 through May 15, 2009 and April 5, 2010 through May 7, 2010

Report on a review of selected general and application controls over the Iowa Department of Administrative Service’s (DAS) Human Resource Information System (HRIS), Payroll, Integrated Information for Iowa (I/3) and E-Payment Engine Systems for the periods April 13, 2009 through May 15, 2009 and April 5, 2010 through May 7, 2010

Report on a review of selected general and application controls over the Iowa Department of Administrative Service’s Human Resource Information System (HRIS), Payroll System and Integrated Information for Iowa System (I/3) for the period March 26, 2012 through April 27, 2012

Report on a review of selected general and application controls over the Iowa Department of Administrative Service’s Human Resource Information System (HRIS), Payroll System and Integrated Information for Iowa System (I/3) for the period March 26, 2012 through April 27, 2012

Careers of Managers, Comparison between ICT and Paper Business Sectors

The purpose of this study is to increase understanding of how the managers build their early career in information and communication technology industry (ICT business sector) and pulp- and paper industry (paper business sector). The focus of the study is to explore the importance differing a business sectors have in influencing managerial careers. Business sectors can affect careers in several ways.Sectors have different history and traditions. Also the age structure of ICT personnel differs from the age structure of personnel in the paper industry. Managers in the ICT and paper sector are technically educated but in different disciplines. Differences exist also in ways of recruiting and developing commitment inpersonnel. The target group of this research, middle management engineering personnel, work in Finnish ICT and paper companies. Research data were gathered in April-December 2002 in South-Karelia by interviewing 30 managers and six directors working in three Finnish ICT companies and in three paper companies. The research issue is approached on two levels: the individual level and the organizational level. The managers related their career stories in focused interviews. Directors, representing the organizations, described the generalities of the business sector and gave background information on company policies, human relationshippractices, as well as career and human resource development. Results of the study contribute to research discussions of career, life-span reasoning, socialization and commitment. Career is conceived as a series of positions including everykind of hierarchical mobility and all kinds of positions in work. A manager's career develops in interaction with the organization and it can be seen as involving a socializing process in an organization as a consequence of experiences andchanges in positions. This research contributes to the understanding of the nature of career in the context of two business sectors. Universal career theories,for the most part, do not perceive the importance of business sector in determining career experience. This study concentrates on describing and understanding early careers in two different business areas, elements committing managers to particular business sectors and the actions of companies in that particular sector. While career research began in the middle of 1950s, the theoretical basis of career research seems to be quite fragmented still. However, a dichotomy is consistently presented between traditional, hierarchical career research and boundaryless career thinking. In this research we examine how these old and new career concepts are evidence in the ICT and paper sectors. Careers are changing from formal, hierarchy-based structures to more fluid arrangements. The new boundaryless career concept captures territory from old career thinking. Mobility between employers, networks, and changing hierarchical structures in organizations, as well as personal and family reasons are theorized to bring changes to careers patterns in the future. However, the pace of this change in careers will vary between the ICT and paper business sectors. Findings of this research indicate that business sector has an effect on how managerial careers develop. The environment where career is developed differs between ICT and paper sectors. Careers begin differently in the two environments and the speed of career progression is distinct. ICT careers are built within the business sector whereas paper careers are made inside one company. Also recruiting and socialization practices differ from one sector to the other.

Design and evaluation of learning algorithms for dynamic resource management in virtual networks

Network virtualisation is considerably gaining attentionas a solution to ossification of the Internet. However, thesuccess of network virtualisation will depend in part on how efficientlythe virtual networks utilise substrate network resources.In this paper, we propose a machine learning-based approachto virtual network resource management. We propose to modelthe substrate network as a decentralised system and introducea learning algorithm in each substrate node and substrate link,providing self-organization capabilities. We propose a multiagentlearning algorithm that carries out the substrate network resourcemanagement in a coordinated and decentralised way. The taskof these agents is to use evaluative feedback to learn an optimalpolicy so as to dynamically allocate network resources to virtualnodes and links. The agents ensure that while the virtual networkshave the resources they need at any given time, only the requiredresources are reserved for this purpose. Simulations show thatour dynamic approach significantly improves the virtual networkacceptance ratio and the maximum number of accepted virtualnetwork requests at any time while ensuring that virtual networkquality of service requirements such as packet drop rate andvirtual link delay are not affected.

Managerial Careers in the IT Industry: Women in China and in Finland

This research focuses on the career experiences of women managers in the IT industry in China and Finland, two countries with different cultures, policies, size of population, and social and economic structures regarding work-life support and equal opportunities. The object of this research is to present a cross-cultural comparison of women’s career experiences and how women themselves understand and account for their careers. The study explores how the macro and the micro levels of cultural and social processes become manifested in the lives of individual women. The main argument in this thesis is that culture plays a crucial role in making sense of women’s career experiences, although its role should be understood through its interrelationship with other social processes, e.g., institutional relations, social policies, industrial structures and organizations, as well as globalization. The interrelationship of a series of cultural and social processes affects individuals’ attitudes to, and arrangement and organization of, their work and family lives. This thesis consists of two parts. The first part introduces the research topic and discusses the overall results. The second part comprises five research papers. The main research question of the study is: How do cultural and social processes affect the experiences of women managers? Quantitative and qualitative research methods, which include in-depth interviews, Q-methodology, interpretive analysis, and questionnaires, are used in the study. The main theoretical background is culturally sensitive career theory and the theory of individual differences. The results of this study are viewed through a feminist lens. The research methodology applied allows new explorations on how demographic factors, work experiences, lifestyle issues, and organizational cultures can jointly affect women’s managerial careers. The sample group used in the research is 42 women managers working in IT companies in China (21) and Finland (21). The results of the study illustrate the impact of history, tradition, culture, institutional relations, social politics, industry and organizations, and globalization on the careers of women managers. It is claimed that the role of culture – cultural norms within nations and organizations – is of great importance in the relationship of gender and work. Women’s managerial careers are affected by multiple factors (personal, social and cultural) reflecting national and inter-individual differences. The results of the study contribute to research on careers, adding particularly to the literature on gender, work and culture, and offering a complex and holistic perspective for a richer understanding of pluralism and global diversity. The results of the study indicate how old and new career perspectives are evidenced in women managers in the IT industry. The research further contributes to an understanding of women’s managerial careers from a cross-culture perspective. In addition, the study contributes to the literature on culture and extends understanding of Hofstede’s work. Further, most traditional career theories do not perceive the importance of culture in determining an individual’s career experience and this study richens understanding of women managers’ careers and has considerable implications for international human resource management. The results of this study emphasize the need, when discussing women managers’ careers, to understand the ways by which gendering is produced rather than merely examining gender differences. It is argued that the meaning of self-knowledge is critical. Further, the environment where the careers under study develop differs greatly; China and Finland are very different – culturally, historically and socially. The findings of this study should, therefore, be understood as a holistic, specific, and contextually-bound.